Hey [redacted] We are so sorry for not getting in touch sooner, and for the conflicting information. Your order has been shipped. The tracking number is [redacted] . It will be delivered this Friday. We normally ship a lot faster, but our system was overwhelmed by the number of orders we received from this deal. We don't want to leave a bad taste in your mouth so we will also be refunding the money you spent on shipping to your credit card. Please let us know if there is anything else we can do for you. -Luxor Linens
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: NO ONE has contacted me from Luxor LinensI have ONCE AGAIN sent a request to customer serviceI now want a refund in full for this product plus shippingI am not waiting any longer to hear from themThe lack of response and customer service is unacceptable to me Regards, [redacted] ***
Due to communication issues at the headquarters, we could not respond to the customer, for which we apologize I just placed an order for the bath mat to be send to the customer at no cost We truly apologize for the headache and hope that we can assist her in the future For any additional questions, contact [redacted]
Hello Revdex.com,Apologies for any stress that may have been experiencedIn order to process your refund we will need for you to send back the itemsI am placing your order under our approved refund tab so that when it arrives our Refund Department will be able to process your refund as efficiently as possible This will consist of contacting [redacted] on your behalf and informing them that it is okay to refund your voucherRegards,Customer Service Team
Resolved....Thought I would let you know Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:It would have been nice if any of the information provided by the business would have been provided to me without having to go through the Revdex.com first.That said, Luxor Linens has provided me with the shipment information and confirmed that it has been shippedHence, in reference to complaint ID [redacted] this resolution is satisfactory to me Regards, [redacted]
I did receive an email response from Luxor Linens and received my order on 10/So, I do not need you to take any further action on this matterI am sorry to have bothered you I still think it is very odd that no one answers the phone and there is no way to leave a message on the phone Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
bait and switch...40% sale on their website...will not honor it! they did honor a 20% discount offered through email - after a day and a half... customer service rep was ALWAYS courteous. will update with quality report if I can amend this
Complaint: [redacted] I am rejecting this response because: My case ID # is in the subject of this emailI understand it has been marked as resolved, but it is not resolved, as I still have not recieved the item from the company, nor have I gotten any sort of shipping confirmation or tracking for my sheets that I ordered that should have been delivered on HalloweenI was going to write a response last night, as the company said the sheets would be shipping on 11/10, and I allowed business days for them to be delivered to my houseI STILL DON'T HAVE THEMIf you could please re-open this case, and send me something so I can update the website, I would greatly appreciate thisThank you, Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have still not received these packagesPlease do not close the case as resolved (1) King Wine # [redacted] tracking # [redacted] and [redacted] # [redacted] (2) King Wine # [redacted] tracking # [redacted] and [redacted] tracking # [redacted] Regards, [redacted] ***
Complaint: ***
I am rejecting this response because: I had ordered sheet sets.The twin sheet sets have been received, I believe you are referencing those.But I had also ordered the EKing sheet sets, which I have not received till today
Regards,**
Complaint: ***
I am rejecting this response because:I do not consider this issue resolvedI have yet to receive my refund from Luxor Linens
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I don't know what that means but obviously this business has left me no choice to accept what I couldPerhaps I can persue resolution through *** *** I'll take the $
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, *** ***
Complaint* ***
I am rejecting this response because: I have
submitted a return form via your website already and no one has ever contacted me Attached is the response I copied and pasted into a Word Document on November 28th and I still have not heard back from you in the 3-days time frame you say you'll get back to me If returns were that simple, I wouldn't have contacted the Revdex.com YOU CAN CONTACT ME @ ***
Regards,*** ***
I just wanted to let you know that I have received the two sheet sets that I ordered late August You can close the complaint
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I would accept a full refund plus the cost of return shippingI do not want an exchange product.
If I do not receive a full refund and return shipping in a prompt manner, I reserve the right to contact the Revdex.com and/or my attorney for further attention to resolving this matter
Regards,
*** ***
Hello Revdex.com,The customer in question has already been refunded the purchase price of a product that she was dissatisfied with As per our policy on 'Buyer's Remorse returns' a product needs to be shipped back to us before a refund is processed Additionally no refund will be issued
for shipping as this product was received by the customerThank you.-Customer Service Team
Hey [redacted] We are so sorry for not getting in touch sooner, and for the conflicting information. Your order has been shipped. The tracking number is [redacted] . It will be delivered this Friday. We normally ship a lot faster, but our system was overwhelmed by the number of orders we received from this deal. We don't want to leave a bad taste in your mouth so we will also be refunding the money you spent on shipping to your credit card. Please let us know if there is anything else we can do for you. -Luxor Linens
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: NO ONE has contacted me from Luxor LinensI have ONCE AGAIN sent a request to customer serviceI now want a refund in full for this product plus shippingI am not waiting any longer to hear from themThe lack of response and customer service is unacceptable to me Regards, [redacted] ***
Due to communication issues at the headquarters, we could not respond to the customer, for which we apologize I just placed an order for the bath mat to be send to the customer at no cost We truly apologize for the headache and hope that we can assist her in the future For any additional questions, contact [redacted]
Hello Revdex.com,Apologies for any stress that may have been experiencedIn order to process your refund we will need for you to send back the itemsI am placing your order under our approved refund tab so that when it arrives our Refund Department will be able to process your refund as efficiently as possible This will consist of contacting [redacted] on your behalf and informing them that it is okay to refund your voucherRegards,Customer Service Team
Resolved....Thought I would let you know Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:It would have been nice if any of the information provided by the business would have been provided to me without having to go through the Revdex.com first.That said, Luxor Linens has provided me with the shipment information and confirmed that it has been shippedHence, in reference to complaint ID [redacted] this resolution is satisfactory to me Regards, [redacted]
I did receive an email response from Luxor Linens and received my order on 10/So, I do not need you to take any further action on this matterI am sorry to have bothered you I still think it is very odd that no one answers the phone and there is no way to leave a message on the phone Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
bait and switch...40% sale on their website...will not honor it! they did honor a 20% discount offered through email - after a day and a half... customer service rep was ALWAYS courteous. will update with quality report if I can amend this
Complaint: [redacted] I am rejecting this response because: My case ID # is in the subject of this emailI understand it has been marked as resolved, but it is not resolved, as I still have not recieved the item from the company, nor have I gotten any sort of shipping confirmation or tracking for my sheets that I ordered that should have been delivered on HalloweenI was going to write a response last night, as the company said the sheets would be shipping on 11/10, and I allowed business days for them to be delivered to my houseI STILL DON'T HAVE THEMIf you could please re-open this case, and send me something so I can update the website, I would greatly appreciate thisThank you, Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have still not received these packagesPlease do not close the case as resolved (1) King Wine # [redacted] tracking # [redacted] and [redacted] # [redacted] (2) King Wine # [redacted] tracking # [redacted] and [redacted] tracking # [redacted] Regards, [redacted] ***
Complaint: ***
I am rejecting this response because: I had ordered sheet sets.The twin sheet sets have been received, I believe you are referencing those.But I had also ordered the EKing sheet sets, which I have not received till today
Regards,**
Complaint: ***
I am rejecting this response because:I do not consider this issue resolvedI have yet to receive my refund from Luxor Linens
Regards,*** ***
Complaint: ***
I am rejecting this response because:I HAVE Received No packageNor does my order status reflect such
Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I don't know what that means but obviously this business has left me no choice to accept what I couldPerhaps I can persue resolution through *** *** I'll take the $
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards, *** ***
Complaint* ***
I am rejecting this response because: I have
submitted a return form via your website already and no one has ever contacted me Attached is the response I copied and pasted into a Word Document on November 28th and I still have not heard back from you in the 3-days time frame you say you'll get back to me If returns were that simple, I wouldn't have contacted the Revdex.com YOU CAN CONTACT ME @ ***
Regards,*** ***
I just wanted to let you know that I have received the two sheet sets that I ordered late August You can close the complaint
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards, *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I would accept a full refund plus the cost of return shippingI do not want an exchange product.
If I do not receive a full refund and return shipping in a prompt manner, I reserve the right to contact the Revdex.com and/or my attorney for further attention to resolving this matter
Regards,
*** ***
Hello Revdex.com,The customer in question has already been refunded the purchase price of a product that she was dissatisfied with As per our policy on 'Buyer's Remorse returns' a product needs to be shipped back to us before a refund is processed Additionally no refund will be issued
for shipping as this product was received by the customerThank you.-Customer Service Team