Luxottica Retail North America Inc.

September 11,
","sans-serif" lang="EN">Revdex.com
Attn: *** ***
***
Re: *** ***
Dear Ms***:
We are in receipt of Mr***’s complaint filed with your office
Luxottica Retail’s vision is to provide legendary serviceWe’re sorry Mr
*** feels we fell short of our goal and is dissatisfied with the service
provided by LensCrafters, *** *** Center in *** ***
Mr*** states that he did not receive the gradient lenses that he
ordered
We apologize for any frustration that Mr*** has experienced with this
situationFeedback from our customers is appreciated
It is my understanding that Mr*** was contacted regarding his concern
and his lenses were upgraded at no cost
In light of the above, we feel this matter has been satisfactorily
resolvedThank you for contacting Luxottica Retail
Sincerely,
*** ***
Escalation Specialist
Luxottica Retail

September 8, Revdex.com Attn: *** *** ***
Re: *** *** 1*** Dear Ms***: We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to provide
legendary serviceWe’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by www.RayBan.com customer service Ms*** states her son purchased a pair of sunglasses and then mailed them back in for a returnMs*** advised she was told this matter was taken care of and her son would receive a credit on his debit cardMs*** states she would like a refund for her son’s purchase, as it has been returned We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated *** *** a customer service agent has advised a refund check has been requested for the amount of $Mr*** states the check will be mailed to Ms***’s address on file In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, *** *** Brand Liaison Luxottica Retail

Tell us why here...January 5, 2017 Revdex.comAttn: *** ***
*** Re: *** *** *** *** Dear Ms*** We are in receipt of Mr***’ complaint filed with your officeLuxottica Retail’s vision is to provide legendary
serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters Mr*** states he received poor service in store and was unable to obtain his daughter’s pupillary distance We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated. As appeasement the Regional Management of LensCrafters store 0005, *** *** has reached out and offered assistanceThe regional manager is waiting for the customer’s callback so he may set up arrangements to provide Mr*** with a copy of his medical file which notes the Pupillary Distance. In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail. Sincerely, *** ***Consultant Luxottica Retail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms*** I’m writing to you in regard to my complaint ID*** with LensCrafters. My receipt says that I will be issued a check, not a credit that LensCrafter claims, for this overcharge. I have not heard or received anything from LensCrafters since 02/27/except for promises to respond to my issue within a few business days. I’ve requested a status update three times since then and they have remained unresponsive to me. The lens they provided has started to crack. It has not been scratched and is worthless. The only acceptable remedy is for LensCrafter to issue a check to me in the amount of $644.90. I look forward to your continued assistance. Thank you. *** ***
Regards,
*** *** ***

June 6,
Revdex.com
Attn: *** ***
***
Re: *** *** ***
Dear Ms***:
We are in receipt of Mr***’s
rebuttal with your officeWe regret that Mr*** feels we have not met his
expectations.
Mr***’s glasses went through separate
evaluations with our technicians at Luxottica’s repair facility. Both evaluations determined the glasses were
not a defect with the workmanship and that the damage was consumer causedMs
S***, Team Lead for the Luxottica Warranty Center did offer Mr*** 50% off
the repair cost and Mr*** declined and asked that his glasses be returned to
him, these glasses how as delivered on April 29th. We are
considering this issue closed.
Should Mr*** need further
assistance he can call our repair center at ###-###-####.
Thank you for contacting Luxottica
Retail
Sincerely,
Erica R***
Team Lead
Luxottica Retail

July 11, Revdex.com Attn: *** *** *** Re: *** *** *** Dear Ms***: We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to
provide legendary serviceWe’re sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, *** *** Mall in *** *** ** Ms*** states the Transitions coating is separating from her lensesMs*** would like her concern addressed and stated her local store did not offer a resolutionMs*** is unhappy with her experience with her lenses We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated Regional Manager Thomas C***, has agreed to replace Ms*** lenses at no costThomas the store’s General Manager has confirmed that Ms*** was relayed this information and has already picked up the newly made lenses today In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Holly T*** Brand Liaison Luxottica Retail

March 7, Revdex.com Attn: *** *** *** Re: *** ***
Dear Ms*** We are in receipt of Mr***’s complaint filed with your officeWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service
provided by LensCrafters *** *** *** ** *** *** *** Mr*** feels he was misled by the advertisement We apologize for any frustrations that Mr*** has experiencedFeedback from our customers is appreciated It is our understanding that that Ms***, Store Market Manager, contacted Mr*** to address his concernsMr*** had an appointment on Tuesday, March 6th to resolve his concernsMs*** is working diligently with Mr*** on a resolutionShould Mr*** need further assistance, Ms*** can be reached at ###-###-#### Thank you for contacting Luxottica Retail Sincerely, *** *** Brand Support LensCrafters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

October 13, Revdex.com Attn: *** *** *** Re: *** T*** ID# *** Dear Ms***: We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by Luxottica Warranty and Repair Center in Mason, OH Mr*** s*s he sent his glasses in for repair and after several calls and emails he made a $payment for repairs on August 10, 2016. Mr*** s*s that he has not received his eyewear back after the payment was made. We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated Danielle V*** Team Lead for Luxottica Warranty Repair Center s*s she spoke with Mr*** and escalated his repairs to the repair center technician. MsVinsant advised that the repairs have been completed and Mr***’s eyewear has been sent back to him under *** tracking # ***. This package shows as delivered on October 12, In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Erica R*** Consultant Specialist Luxottica Consumer Shared Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The merchant has not attempted to contact me as I have no record of voicemail messages or missed calls in my phone logWhat dates and times did the merchant attempt to contact me? What is the merchant proposing to resolve?
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

June 27th, 2017 Revdex.com Attn: *** *** Re: *** *** ID# *** Dear Ms***: We are in receipt of Ms***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary serviceWe’re
sorry Ms*** feels we fell short of our goal and is dissatisfied with the service provided by the LensCrafters in the *** *** *** in *** , CA Ms*** states she is not receiving the correct promotion for her LensCrafters Credit Card We apologize for any frustration that Ms*** has experienced with this situationFeedback from our customers is appreciated I, personally, reached out to Ms*** and left a voicemail with no response If Ms*** has any further concerns, she can contact us at ###-###-####, Option In light of the above, we feel this matter has been resolvedThank you for contacting Luxottica Retail Sincerely, Justin N*** LensCrafters

8/11/2017: Good afternoon,I just received my glasses back this week so you can close my complaint.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Richard ***

Date Sent: 4/6/4:08:PMResolution has been obtained and the store in *** has been very helpful
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The business called me directly and resolved my complaint Thank you,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

November 24,
Revdex.com
Attn: *** ***
***
Re: *** ***
Dear Ms***:
We are in receipt of Mr***’s complaint filed with your officeLuxottica
Retail’s
vision is to provide legendary serviceWe’re sorry Mr*** feels
we fell short of our goal and is dissatisfied with the Luxottica Consumer
Warranty Repair Center in *** ***
Mr*** feels that his sunglasses had a manufacturer defect and sent
them in for evaluationMr*** states that he was offered to purchase a
replacement frame after his sunglasses were evaluated, as the replacement parts
were not available
We apologize for any frustration that Mr*** has experienced with
this situationFeedback from our customers is appreciated
It is my understanding that the Luxottica Consumer Warranty Repair Center
evaluated his sunglasses, two times, and found that they are not a manufacturer
defectMr*** has been in contact with *** from the Luxottica
Consumer Warranty Repair Center, and was offered 15% off the cost to repair his
sunglasses as the replacement parts are now available. Alternatively, Mr*** can choose to
have his original sunglasses sent back to him without repairMr*** may
contact the repair center directly at ###-###-#### for further assistance
In light of the above, we feel this matter has been satisfactorily
resolvedThank you for contacting Luxottica Retail
Sincerely,
*** H***
Brand Liaison
Luxottica Retail

August 26,
","sans-serif" lang="EN">Revdex.com
Attn: *** ***
***
Re: *** ***
Dear Ms***:
We are in receipt of Ms***’s complaint filed with your office
Luxottica Retail’s vision is to provide legendary serviceWe’re sorry Ms
*** feels we fell short of our goal and is dissatisfied with the service
provided by LensCrafters, *** Mall in ***, New York
Ms*** states that she cannot see out of her eyeglasses
We apologize for any frustration that Ms*** has experienced with this
situationFeedback from our customers is appreciated
General Manager, Kathleen M***, contacted Ms*** and was advised that
she did not make the complaint, her daughter didMs*** has been advised
that she will have until September 30th to come into the store and
either have her eyeglasses adjusted or remade to a lens she can use
If Ms*** has any further concerns she can contact MsM*** directly
at *** ***
In light of the above, we feel this matter has been satisfactorily
resolvedThank you for contacting Luxottica Retail
Sincerely,
Mindy D***
Escalation Specialist
Luxottica Retail

September 6, Revdex.com Attn: *** *** *** Re: *** *** *** Dear Ms***: We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide
legendary serviceWe’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters, *** *** Mall in ***, OH Mr*** states he purchased eyewear in September Mr*** advised the lenses in his eyewear have small cracks in the lensesMr*** believes the cracks were caused due to how the lenses were cut and feels this is a defectMr*** would like for his lenses to be replaced at no cost We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated Regional Manager Diana Heilman states Mr***’s lenses are being remade at no cost In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail Sincerely, Holly T*** Brand Liaison Luxottica Retail

January 15, 2016 Revdex.comAttn: *** ***@cincinnati.Revdex.com.org Re: *** *** - *** Dear Ms***: We are in receipt of Mr***’s complaint filed with your officeLuxottica Retail’s vision is to provide legendary service
We’re sorry Mr*** feels we fell short of our goal and is dissatisfied with the service provided by LensCrafters *** at *** *** *** Mr*** states the store associates will not check his vision coverage for him when he calls Mr*** states the overall customer service at this store is poor. We apologize for any frustration that Mr*** has experienced with this situationFeedback from our customers is appreciated. It is my understanding that Regional Manager Janet D*** contacted Mr*** to discuss his concerns In addition to addressing Mr***’s concerns with the service he received, MsD*** offered Mr*** a $refund. If Mr*** has any additional questions or concerns he may reach out to MsD*** directly at ###-###-####. In light of the above, we feel this matter has been satisfactorily resolvedThank you for contacting Luxottica Retail. Sincerely, HollyT***Brand LiaisonLuxottica Retail

I finally received my check in the mail. Thanks for your help!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***