M Hawker & Son Pump Sales Service

IntOrd#: [redacted] / Revdex.com complaint # [redacted] Ord# [redacted] / Invc# [redacted] Date U3S – Delivered [redacted] Customer purchased: FPLFX600BC - FLASHPOINT XPLOR KIT for Includes: FPLFX600B FLASHPOINT XPLOR BOWENS MOUN FPRRR2TC FLASHPOINT TTL RTRANSMITTER F/ And a 2nd head: FPLFX600B FLASHPOINT XPLOR BOWENS MOUN (This one does not include the FPRRR2TC) Per ZD# [redacted] I have a transmitter missingI have items in my order by received only I have a R2E-TTL transmitter for Canon missing Customer is asking for FPRRR2TC or FPLFSMZM for free We had a special for the FPLFX600BC that you can add a 2nd head for which he did .But the 2nd head does/did not come with a 2nd transmitterIt’s just the XPLOR alone If he wanted the 2nd tranmitter he could have just purcashed a 2nd FPLFX600BC KIT for We have sent him a prepaid [redacted] return shipping label as he requested to return the 2nd head, the FPLFX600B

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear Everyone and NY Revdex.com, The photos of the damaged speaker that was requested by [redacted] were sent to Customer Service last Friday, April ** @ 9:am PSTPhotos included all of the detailed items requested by Hazel such as serial number, box speaker arrived in, and shipping labelPlease in the future, communicate between each of your departments before sending any more needless emails to either myself or the NY Revdex.comRegards, [redacted] *** [redacted] [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Customer purchase this Canon Printer on [redacted] Order# [redacted] sold & shipped by AdoramaSKU: [redacted] - ASIN: [redacted] - Canon imagePROGRAF iPF24" Large-Format Inkjet Photo Printer without Stand, - Bundle With Canon ST-Stand for imagePROGRAF iPFHe received exactly what he ordered and what was advertisedNowhere was it listed as a “Professional” He had contacted us thru [redacted] on Customer claims that it doesn't do what it says it shouldThe printer just isn't able to print as was made advertisedIt works fine and has no defects We sent him our return instructions But he was not happy with thatWe informed him that our Return Guidelines on [redacted] indicates that printers are non-returnable once the ink cartridge has been installed Return authorized days ago: Please note, as this item is normally not returnable once opened, if we find there is no defect during return evaluation a restocking fee will be deducted from the return/refundRestocking fees can range from 15% to 50% based on the condition of the returned itemReturned or exchanged products must returned complete and in physically brand new, mint condition, and have all the original manufacturer's box*, packaging materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards *Note: Serial numbers on the item and manufacturer’s box must match.Any merchandise missing the original Universal Product Code (UPC) cannot be returnedSince he did received what was advertised & what he ordered, we don't cover return shipping cost.We have not received this back from him

Revdex.com complaint # [redacted] [redacted] Customer order the GOPRO [redacted] HEROCAMERA – BLACK which sold/sells for We offered this as a KIT with these extra item IDSE90V3SDSNDSK EXTRM MICROSDCARD 64GB,90M (Sells alone for 29.95) GOAFHGM GOPRO THE HANDLER FLOATING (Sells alone for 29.95) We threw this in at no charge being that our cost was lowItem is not available Customer asked for GoPro herobattery instead We offered The Green Extreme rechargeable battery SKU# [redacted] or the GoPro rechargeable battery SKU# [redacted] He did not confirm which one he wants! Tell us why here

I [redacted] [redacted] Customer emailed us on ( [redacted] ) The carton has been opened when I received the package.We replied Please be advised that we ship the item the way we received them from our manufacturer and we asked him to provide the serial numberHe didn’t reply to this email but did send us a separate email also on [redacted] We told him we would investigate and get back to him [redacted] return label was sent to him with Track# [redacted] on He then replied I actually opened the laptop and went through the configuration If I return it, is there any restocking feeTo which we replied “Based on their findings, we will process a return in fullIf the item is found not to be defective, we will determine and deduct a restocking fee Restocking fees can range from 15% to 50% based on our assessment.” (This is based on the condition in which we receive it backWhat if customer physically damaged it) He replied on 0717: Since there is a risk of charging restocking fee, I will not return and will ask my credit company for purchase protectionI just replied to him via email ( [redacted] )But as long as this comes back as per our return instructions, there should be no restock fee.Returned or exchanged products must returned complete and in physically brand new, mint condition, and have all the original manufacturer's box*, packaging materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards *Note: Serial numbers on the item and manufacturer’s box must match.Any merchandise missing the original Universal Product Code (UPC) cannot be returnedThe manufacturer's labeled packaging must be enclosed within an additional shipping cartonPlease do not place stickers or shipping labels on the original Please click on the link below and fill out the "Return Merchandise Form" (online), print it out and include it with your return together with a copy of your invoice and please indicate if you wish a refund or an exchange [redacted] Securely package your return with this form and a copy of your invoice.We issued a pre-paid shipping labelPlease attach that label on the shipping box and bring it to [redacted] or you can hand it to a [redacted] driver but please make sure that they scan in the bar code from the shipping label, which will acknowledge their receipt of this return package Please allow up to business days from date we received the package for us to process your return

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hi,Thank you for getting back to meI have a few questions regarding the business responseThe [redacted] tracking page did not show a signature signed, and I did not sign for the packageI have contacted [redacted] and they told me it was left at the front door as it was indicated on the tracking pageIs it possible for you to provide me with the signature picture from UPS?I have attached statements from ***, the August Monthly Statement, a search result of all Adorama Keyword, and the Transaction detail of the purchaseIt shows the disputes I filed with [redacted] are rejected, and thus I am charged with the full purchase amount $1,The only credit I saw in July is a temporary charge removal by ***Once the dispute is rejected, the balance is added back to my statementI have also called [redacted] on 9/*/2017, around pm ET to confirm the dispute resultYou mentioned that the dispute is settled and a refund is issued in JulyCan you please provide me with the exact Date and Reference number for the refund? The [redacted] Reference number for the dispute charge is [redacted] Thanks, Best, *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , the code is indeed working nowThey must have fixed itCase can be closedThanks Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response given by the retailer is completely unacceptable As a former retail manager (years) I do understand that mistakes happen Any legitimate retailer would make good on their advertisement regardlessAs you can see in the attachment, the ad is as clear as day and made for shoppers like myself to want to purchase this item Best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I agreed to a partial refund from the business to settle this complaint, it’s been days and no refund has been issued In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Customer asked for GoPro herobattery instead of the back ordered [redacted] GOPRO THE HANDLER FLOATING We offered: The Green Extreme rechargeable battery SKU# [redacted] or the GoPro rechargeable battery SKU# [redacted] He did not confirm which one he wants! He never replied, rather just filed this complaint with the Revdex.comThe Kit he order came with this Go-Pro promo of a Free [redacted] GOPRO THE HANDLER FLOATING Promo items can’t always be swapped out I do see that we already shipped this to him on which he already received on Tell us why here

Revdex.com:Although as of Monday, [redacted] September 2016, I never received a response from Adorama to my Revdex.com complaint, the last email ad I received from Adorama < [redacted] was on Thursday, ** September 2016.I'm not sure if this was because on [redacted] September 2016, after receiving the above mentioned ad, I logged into my Adorama account and changed account email address (the one ad emails were being sent to) to a "dummy/fictitious" address, which the Adorama email ads could not reach and would have bounced from / received delivery failure notices on, or if Adorama's web team coincidentally resolved my issue.At any rate, I'm glad the almost daily and sometimes multiple times a day Adorama email ads have stopped.MsHelen O***, Adorama Camera Customer Service Ambassador, did respond in a timely and courteous manner to my several emails to her regarding the email ad receipts and my complaint about what appears to be or what may have been a "broken" Email Preferences web page, which would not implement my choice on that page to not receive any emails from Adorama.She acted as a go-between me and the Adorama web team, and I have nothing but praise for her efforts to resolve the problem Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThey contacted me promptly by phone and we discussed the lensThey proceeded to initiate a shipping label and shipped the lens to me and I have the lens in my possession at this time Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Adorama advertised that adding a second item will save me $As I was completing my purchase, there was option to save "additional $bundle savings"So if the flash light with the transmitter is $and for another $if I only get the flash light without the transmitter, where is the savings of $50? Is this not advertising? Also, when I search for the SKU of the $item, the website had a free small manual on camera flash light listed on itPlease refer to the screen shots of my order confirmationIt clearly lists items.Also, see the email from Adorama rep regarding the shipping "Shipping charges are non refundable"I got a free shipping label after I told them I was going to complain and write a review on [redacted] about their advertising We understand that you prefers to return the order.At Adorama, we strive to make our customers return process hassle freeAs all returns must meet our guidelines, please review our full Return policy carefully [redacted] No RMA number is needed to return an itemPlease include a filled out Return Merchandise form along with a copy of the original invoice Please indicate on the RMA form the reason for the return and what you would like to have done (exchange, refund, etc.) The RMA form can be found at:Returns must be made within the time limit specified in our return policy Returned products must be in brand new condition and have all original manufacturers packaging, materials and accessoriesSecurely package the product you wish to return within an outer shipping box Do not write or place shipping labels or stickers on the manufacturer’s packaging.Shipping charges are not refundable Ship the package back freight prepaid, to: Order Processing [redacted] ***.An email confirmation will be sent to you once the return is completePlease allow 2-business days after we receive the package for your return/exchange/refund to be processed.Thank you for shopping with us we appreciate your business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Our used department had already resolved this with the customerI see that his package was delivered to him [redacted]

IntOrd#: [redacted] (Ord# [redacted] ) [redacted] ###-###-#### [redacted] requested his package shipped to him at a different address rather than to his billing address (Perhaps he is not home during the day to receive packages so he had it shipped to a friend/relative) [redacted] His package was shipped/delivered/received as addressed: [redacted] *** My mistakeThe notes in the order was not clearIt stated (or so I understood) in reference to the [redacted] Chargeback “Not Received”, that [redacted] sided with the customer and therefor that would be refunding him.I just double checked with our claims/chargeback team and they logged onto ***.Correct [redacted] did not refund the customerThey accept the POD as proof that the customer DID receive his package and therefor did not approve the claimNo refund was issue to customer by [redacted] and No refund can be issued from Adorama.Package was delivered/receivedHe did call Adorama yesterday and spoke with ***We advised customer to contact [redacted] directlyAs per customer, he already contacted [redacted] but that [redacted] said the dispute was not approvedWe advised customer to contact bank directly The [redacted] chargeback was opened as Non ReceiptIf [redacted] has this claim as Fraud, then perhaps [redacted] marked it as Fraud(Customer trying to get his money back even though his package was delivered as addressedWe cannot issue refund being that the Package was delivered/received

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I do note Adorama has changed their return/exchange page to a return only page The word Exchange is mentioned nowhere on their Returns link on [redacted] However their response is contradictory They state they have no control over such a product shipped from the Manufacturer Yet state as a source email that it was a refurbished unit It was shipped in their box, in their packaging wrapped in a simple bag Nevermind the driver disc was a cdr copy and not a real copy Epson would not send a cdr copy, and indeed the New one came with a pressed cdrom copy The other site I was forced to order from because I no longer trusted Adorama shipped it in their own box with the Epson box inside My main problems are theseAdorama offered to [redacted] tech for a return and exchange I accepted That is a legally binding deal They broke the deal It was not a return and refund They kept insisting that all I had to do is simply buy it again when in fact they no longer had Refurbished units for sale on [redacted] , a fact I repeated in several emails They seem to have a history of this about exchanges As I've looked up on the complaints/negatives on their [redacted] account Since they have changed the wording of their page for returns thats a start so I will knock it down to $ Instead of $80, they changed the page and I'll allow for a compromise Mostly because I feel letting them go without a monetary issue is not punishing them for messing up my time And yes as I thought it would I did not get the scans done by the wedding The other company who is also in New York bent over backwards for my business Adorama didn't :( That is what the Revdex.com is here for To make them a better business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] IntOrd#: [redacted] / Ord# [redacted] Date For a MSIGP62MVR - MSI 15.6"FHD IPS GAMNG NOTEBK I6700H $Shipped [redacted] is not the email address on this order but rather [redacted] This order was placed they [redacted] As on our [redacted] listing [redacted] Under Return policy, we did/do indicate that a 10% restocking fee may apply He wrote to us on Jun [redacted] The buyer ( [redacted] ) created a return ( [redacted] ) Reason for return Doesn't match description or photos Comments This laptop was incompatible with the gaming software I was trying to install due to the fact that it has both an NVIDIA graphics card as well as a built in Intel graphics card We then asked him on Jun [redacted] Hello, I am sorry to hear this item did not work out for youCan you please confirm if the actual unit is defective or if the game used is not compatible? Can you provide the compatibility specifications for the game used? Thank you To which he replied: Hello, To the best of my knowledge, the unit itself is not defectiveHere are the remarks from the professional I hired to install the software (and see photos attached): SUBJECT: Computer does not meet the specs for running Cygnet The MSI gaming computer that you dropped off has two graphic cards1) Intel graphic card 2) NVIDIA There are Games That don't work with this configurationThey require an older NVIDIA driver IF there is an Intel graphs card also presentThey don't make old NVIDIA driver for So it needs to be a computer that just has the and no Intel Graphics cardYou need a computer that only has only NVIDIA card no Intel integrated graphics We advised him on Jun [redacted] Hi, We appreciate the informationPlease note that this is considered a remorse return and return shipping is the responsibility of the customerThis unit is also listed with a 10% restocking feePlease confirm you agree to the terms and I can either provide you with a label and we can deduct the amount from your refund OR you can return the item and provide us with the tracking details and we only deduct the restocking fee upon processing [redacted] Thank you He replied: Ok I understandCan you send a prepaid label and deduct it from the refund? How much is your prepaid label July *: We informed him: We can either have [redacted] send you a label by approving the return and deduct that amount (we are not sure how much it would be) OR we can send you a prepaid *** and deduct $ Jul **: He replied please send me a label and deduct from the return amount On Our returns department received this processed his refund less the 10% and less the shipping 10% of is Shipping was deducted from the for a total refund of $as he agreed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello Revdex.com -I saw the business response where they were saying I was given option, but I did not respondYes they gave me option, but they're asking me to pay for itSee email thread belowThe story being portrayed is totally incorrect and I have proof belowThey gave me an option but asking me to par for itIt is not really an option but more them asking me to pay for the Gopro battery and forget the free item I am still waiting from them [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]