M Hawker & Son Pump Sales Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response given by the retailer is completely unacceptable As a former retail manager (years) I do understand that mistakes happen Any legitimate retailer would make good on their advertisement regardlessAs you can see in the attachment, the ad is as clear as day and made for shoppers like myself to want to purchase this item Best regards,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** 07/**/17***I ordered five
speakers as part of set One of the LSiM 703's has an inch long gouge in the black enamel on the front of the speaker This box appeared unopened (and honestly is fascinating as this box had the least amount of damage in transit, as opposed to the other boxes which are now worthless for shipping purposes)The LSiM 705's I received as part of this order are black and not cherry and so don't match the rest of the setShipping the LSiM 705's back would be difficult as the boxes are not in sufficient condition for return shipping Let me know if there is anything that can be done to rectify this.We addressed the 703’s 8/*/Note, while this is my primary concern, you still shipped me the wrong color speakers for the LSiM 705's, did you want that in the same email8/*/The packaging for the LSiM 705’s is not in good enough condition to ship the speakers back to have them replaced with the correct color so I would need new packaging material in order to send those back. We missed the issue regarding the 705’s 8/**/we asked for photos8/**/I didn’t notice the box indicated black until after I had them opened and setup as they are covered with a plastic bag and white cloth and they are only marked on one side.Also including a Mount Vernon Cherry speaker, as the flash on my camera causes the Mahogany Black to show a red tint to them but it’s clear they are different colors. 8/**/We asked him to hold all merchandise AND packing aside in case these will be needed in the investigation. 8/**/We Emailed him *** that We were contacting our warehouse to verify stock to see if we have the correct ones to send to customer8/**/we sent labels & return instructions but items were too heavy so we issued *** call tags where *** will go to his house and pick up both packages8/**/TRK# ***8/**/TRK# ***The receiver was not available at the time of the final delivery attempt on both TRK#s 8/**/He replied againTo expand: the packaging for these speakers was trashed in shipment. Returning them to you in the original packaging is pretty much guaranteed to cause more problems than fix them as you're expecting them to be returned in new condition and I can't assure that. I've attached pictures to help you understand, though this information and similar pictures have been sent in previous responses multiple times. At this point it's been a month, and the speakers are hooked up and working. They are the wrong color but I am clearly not getting the level of support I expected. I was planning on picking up two pair of Polk Audio 702F/X to finish the setup but I'll be looking for another retailer now. I appreciate the effort of those that assisted me but this has been a huge pain in my as and I rather just be done with it. 9/*/We offered him $discount on each of these 705’s which he declined, he claims shipping would cost us over $(but this is not correct) not enough and called it frankly insulting.We then offered him $refund on each of the 705’s which he refused The best we can offer him since these can no longer be returned (now after he set it up & is using them plus he trashed the packaging) would be for a $refund on each of these units

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
if it says Return and Exchange on the *** return page thats what it isI had two customer support people on two different days confirm this. Basically it's ***'s words against theirs. And I'm stuck in the middle. I can't do anything from ***s end because they said moment Adorama accepted the Return and Exchange it was out of their hands. All I could do is file a report and give them a bad rating. Both of which I didI also let them know about all this info they were saying about ***. again out of their hands. Other businesses handle big ticket items thru *** never a problem with return and exchange only Adoorama has this strange supposed contract that nobody seems to know about and again They kept telling me I just simply had to reorder the refurbished unit. Did this for over a week, still have the emails for this. Waiting for reality to sink in on *** Will continue to wait. You wasted my time and money. You simply can't keep doing this to other people. On principle I will stay on these two points Return and Exchange was offered via phone to ***, and accepted. Someone kept sending me the same carbon copy response I simply had to buy the refurbished unit from adorama *** again. Which I could not do. I have sent them the transcripts from *** as well, they have them I don't need to send them again. Still waiting. I even tried to a compromise. They refused. So again still waiting. I have a very long patience.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do note Adorama has changed their return/exchange page to a return only page. The word Exchange is mentioned nowhere on their Returns link on *** However their response is contradictory. They state they have no control over such a product shipped from the Manufacturer. Yet state as a source email that it was a refurbished unit. It was shipped in their box, in their packaging wrapped in a simple bag. Nevermind the driver disc was a cdr copy and not a real copy. Epson would not send a cdr copy, and indeed the New one came with a pressed cdrom copy. The other site I was forced to order from because I no longer trusted Adorama shipped it in their own box with the Epson box inside. My main problems are theseAdorama offered to *** tech for a return and exchange. I accepted. That is a legally binding deal. They broke the deal. It was not a return and refund. They kept insisting that all I had to do is simply buy it again when in fact they no longer had Refurbished units for sale on ***, a fact I repeated in several emails. They seem to have a history of this about exchanges. As I've looked up on the complaints/negatives on their *** account. Since they have changed the wording of their page for returns thats a start so I will knock it down to $45. Instead of $80, they changed the page and I'll allow for a compromise. Mostly because I feel letting them go without a monetary issue is not punishing them for messing up my time. And yes as I thought it would I did not get the scans done by the wedding. The other company who is also in New York bent over backwards for my business. Adorama didn't :( That is what the Revdex.com is here for. To make them a better business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I agreed to a partial refund from the business to settle this complaint, it’s been days and no refund has been issued.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe full refund is posted in my credit card, so I can close this case.Really appreciate your help in the whole procedure
Sincerely,
*** ***

*** IntOrd#: *** / Ord# *** Date 06/**/For a MSIGP62MVR - MSI 15.6"FHD IPS GAMNG NOTEBK I6700H $Shipped 6/*/via US ***, delivered 06/**/ *** is not the email address on this order but rather *** This
order was placed they *** As on our *** listing *** Under Return policy, we did/do indicate that a 10% restocking fee may apply He wrote to us on Jun ** The buyer (***) created a return (***) Reason for return Doesn't match description or photos Comments This laptop was incompatible with the gaming software I was trying to install due to the fact that it has both an NVIDIA graphics card as well as a built in Intel graphics card We then asked him on Jun ** Hello, I am sorry to hear this item did not work out for youCan you please confirm if the actual unit is defective or if the game used is not compatible? Can you provide the compatibility specifications for the game used? Thank you To which he replied: Hello, To the best of my knowledge, the unit itself is not defectiveHere are the remarks from the professional I hired to install the software (and see photos attached): SUBJECT: Computer does not meet the specs for running Cygnet The MSI gaming computer that you dropped off has two graphic cards1) Intel graphic card 2) NVIDIA There are Games That don't work with this configurationThey require an older NVIDIA driver IF there is an Intel graphs card also presentThey don't make old NVIDIA driver for So it needs to be a computer that just has the and no Intel Graphics cardYou need a computer that only has only NVIDIA card no Intel integrated graphics We advised him on Jun ** Hi, We appreciate the informationPlease note that this is considered a remorse return and return shipping is the responsibility of the customerThis unit is also listed with a 10% restocking feePlease confirm you agree to the terms and I can either provide you with a label and we can deduct the amount from your refund OR you can return the item and provide us with the tracking details and we only deduct the restocking fee upon processing*** Thank you He replied: Ok I understandCan you send a prepaid label and deduct it from the refund? How much is your prepaid label July *: We informed him: We can either have *** send you a label by approving the return and deduct that amount (we are not sure how much it would be) OR we can send you a prepaid *** and deduct $ Jul **: He replied please send me a label and deduct from the return amount On 07/**/Our returns department received this processed his refund less the 10% and less the shipping 10% of is Shipping 12.30 was deducted from the for a total refund of $as he agreed

Yes, customers can go thru *** to submit a return requestOr they can contact the seller, which is us, Adorama, and we can handle it with themBut WE are the sellerHe purchased it from Adorama so Adorama processes his return not ***.***'s contract with us demands that we do NOT send replacement, we must process it for refund.We never, ever process order placed thru *** for exchangeNever have and never willWe are not allowed toSo whoever at *** told him that a replacement will be sent was mistaken.Why..Why..Why cant he understand this.and why keep on insisting, even IF we could have processed this for exchange, the item was no longer available so again, we would have issued refund, as we did

Revdex.com:Dear Revdex.com.orgI just want original missing parts that are two hard disk (8TB * 2)I told my a just right to *** I am waiting for 'adorama carmera' and 'rakuten', their respond
Sincerely,
*** **

Revdex.com Complaint #*** * Cust# *** - Qte#: ***We send him a prepaid *** shipping label for him to send us his used items.We offered $for his used equipment which he did not acceptPer his request we shipped his items back to him via *** *** which was
delivered to him on 9/**/17He wrote us that the lens hood (HA007) for his Tamron SP 24-f/was missingWe shipped it back to him via *** Overnight delivery tracking number ***, which was delivered to him on 9/**/17We also issued issue a $credit, refund to his credit/debit card on 09/**/

Customer *** submitted is order online on 08/**/Order Number: *** for of SKU: *** at our day limited sale price of $1,each.His credit card declined his payment.Qty Modified by Adorama from to QTY limited to per
person.***Order confirmation given to you through Adorama Camera does not guarantee our acceptance of your order, nor does it constitute confirmation of an offer to sellAdorama Camera reserves the right to decline and cancel an order, or supply less than quantity ordered at any timeAdorama Camera may, at its own discretion, limit quantities sold in each order or to each person or household.We received authorization on his credit cardWe processed and charged and shipped his order of pc for

Revdex.com:
This is in reference to complaint ID ***. I have reviewed my credit card activity and the Authorized Transaction entry from Adorama is not visible anymoreEven though the business has not responded in a timely manner, the transaction has been removed from my
credit card activityI consider this matter resolvedIt is appalling, though, that a customer has to get the Revdex.com involved for what should have been an easy transactionPlease make sure the business knows that
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello,Can you provide us more information about that?Thank you,

IntOrd#: *** / Ord# *** SCHOFIELD ORTHODONTICS *** *** **
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*** BOSSWHBL - BOSE SOUNDSPORT WIRELESS HEADPHNS BL $Charge & shipped on 07/**/ Customer called that it was defective so a UPS return label sent Track# *** 7/25/Item was returned and credit processed Invc#19025646 Date 08/11/$ Customer placed a new order for the same BOSSWHBL $And we applied the funds to this orderOrd# ***Date 08/**/Item was not in stock at the time First Backordered Email Sent *** Second Backordered Email Sent 8/25/Third Backordered Email Sent 9/15/ Customer contacted us 09/**/to please cancel his order, which we did We don’t charge till we ship however in this case the payment was made on his first order and the funds were carried on to this one When this order was canceled, we had not realized that it was already paid for on a previous orderSo customer still had $credit with us On 10/5/per customer’s request, to applied this credit as a refund for $back to his same *** Leah RCustomer Service Manager | Adorama Inc *** * ***

My lens was sent back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive a refundI issued chargebacks through *** and both were rejectedSee attachments and previous statement uploadedI called Adorama Customer Service and spoke with *** *** *on 10/**/around 4:pm ET (###-###-####)*** *** confirmed that I was not refunded and both chargebacks were rejected because the reason *** issued the chargeback is "Fraud"The actual reason should be "Merchandise not Received."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The FPRRR2TC was shipped Ord# *** / Invc# *** Date 11/**/17***