M Hawker & Son Pump Sales Service

Internet Order Number: [redacted] / New York Revdex.com complaint # [redacted] [redacted] International tax and duty: International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrierThese charges must be borne by the recipientAdorama has no control over these charges and cannot predict what they might be.If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.These fees were deducted from us by ***In the meantime, customer filed a dispute with PayPal and they have completed their investigation and decided fin avor of the buyer.Customer was refunded in full $

Customer purchased online the WAR250R180P - WALKERA DEVO 7/GPS/1080P CAM/OSD/BCKPK - Mfg Part#: RUNNER 250(R) ADVANCED for He contacted us on that he received the wrong itemThe customer received the unit (Ord# [redacted] ) but without an SD Card slot The customer doesn't want to return the item back to us because it is a hassle for him to thatNow, the customer would like to get a refund for the price difference of the item with SKU: WAR250R180P which is on the original order and SKU: [redacted] which is the item he says he receivedWe had never received the [redacted] so there is no way we shipped that to him in erroralso, SKU# [redacted] has zero description online but it did have the same mfr part number as [redacted] When checking the item description on our site, the only mention of the memory card is: "Camera: Micro SD cardMax 64G" We checked on walkera's direct site and it references the micro sd card, but not a slot Perhaps the card is internal, no slot is correct not a defect and not mis-advertized [redacted] As of May [redacted] The customer already contacted the UC Drone Incregarding the item that he receivedOnce again, he refused to return it, even with a prepaid return labelThe difference from [redacted] and [redacted] (which we have since removed from our site) is $which we approved for refundBut he hadn't replied.We just issued the $refund back to the same payment source

Revdex.com: The business has resolved my issue before the Revdex.com has received a response from the Business I would appreciate it if my case was not disclosed publicly and closed as the business in concern has rectified the problem I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I agreed to initiate the returnAlthough the item was not defective, the description was inappropriate as it did not comment on the presence of TWO video cards, it only noted the single NVIDIA card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

RevDex.com: Adorama customer service got back in contact with me this week and explained the situation and will be sending the missing item. Thanks for your assistance in this matter. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that... this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved Finally decided to ship my equipment back after weeks of going back and forth God
bless
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. I have received my packageI do not wish any further action.
Sincerely,
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NIKON COOLPIX PDIG CAMERA RED KIT B $440.57Our salesman did not see the full description The part he missed was “Refurbished by Nikon”I apologize for the misinformation she received from us when she placed her orderA UPS return label was sent Track# *** All items were refunded in full including the VIP360Total refund 500.51Thank you for your patience and understanding, Respectfully, Leah R| Customer Service | Adorama Inc Phone: ###-###-####

06/**/Customer first emailed us thru *** RE: *** IntOrd#: *** Return reason: Item defective or doesn’t work Customer comments: Prints that come out of the machine are faded on the left side of the pageThis was it, no mention as to any physical damage We replied
and advises him to please first contact the manufacturer at ###-###-#### But being that *** sent customer a Prepaid UPS return shipping label, they just returned it to us On 06/**/our return department had received it It was not properly returned This unit was returned with no MFG packing, unit is damaged and pieces broken off I originally emailed the customer ( a standard/canned reply ) and accidentally wrote that the MFG box was missing and I then informed customer that I forgot to tweak the emailI replied that actually it was the inner packaging the manufacturer’s protective packaging that was missingSince he had not packed/shipped this back properly protected, since it was shipped missing the manufacturer’s protective packaging, the unit came back physically damaged and pieces broken off In this condition, the manufacturer no longer considers this as ours to returnIn this condition they will only accept it from the customer/consumer for warranty issued onlyFor us, this unit is garbage Once we receive any returns on orders that were placed thru Amazon, we are required to process it within 24-hours Being that we received it back materially different than how it was originally shipped to them, physically damaged and pieces broken off, and the unit is garbage for us, we therefore processed this return less 50% Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
thanks for the follow up, As I mentioned in my complain, *** lies to them and then corrected the lie, and state that it is not my agent clearing it infact it is *** contractorIt was *** clearing the shipment, and need me to pay for that serviceI informed adorama that *** is not recognizing there bill, thats why they arte charging me $300, they should have forwarded to them the original bill which showes how much I paid, also I informed Adorama that *** is not releasing my shipment, they should have contacted them to resolve the issue, not me to pay, and when I informed adorama that due to there mistakes and not following up, I am rejecting the shipment, I did not autherize them to ship it back under my expense, I am willing to pay taxes but the right amount not what *** want, they should send them the bill, taxes is no way more than the price of the shipment.Finally I informed Adorama to ship it to my US address and I will take care of it, they did not, all what they did is making me pay both ways, I have all documents stating my complain, all emails, I dont know how to send them to you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com Complaint # *** Order *** came in as separate orderswhich was VIP day and the other with standard shipping Ord# ***- ***-$and Ord# *** ***- $
$Total for Order *** Was customer looking for a $GC for a $purchase? I see we issued Gift code: *** Amount: $50.00 Expires on 12/**/2018 Was this for a $purchase (phase of ***) He is looking for his other $GC which I just processed now.He should have already received his gift card via email

On July *, Shawn placed an order online for a Red dragon camera, Cooke lenses and accessoriesThis order was scheduled to be picked up on July **, at PMThe client was scheduled to come in on July **, at 2:PM to check out the equipment he was renting, with one of our prep
techsThe client left our facility with the gear at around 4:PM that dayThe next morning on July **, at around 9:the client called our customer service center to report an issue with one of the Cooke lenses (mm lens), the customer service agent told the client that he will not be charged the rental fee for the lens and that the lens will be inspected by our repair technician upon returnWe did not charge the rental fee for that lensThe client returned all the gear on July **, at around PM, at around PM the same day our repair tech emailed the customer notifying him that after a thorough evaluation the lens was indeed damagedThe evaluation was that the focus ring was stuck due to impact damage that occurred after the equipment left our facility, since this type of damage would not have passed our tech’s inspection of the lens which we do before and after a lens is rentedThe client was then notified by email that they were responsible for the damage and would be charged once we receive an estimate from the manufacturer

Internet Order Number: *** / New York Revdex.com complaint #*** ***International tax and duty: International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrierThese charges must be borne by the recipientAdorama has no control over these charges and cannot predict what they might be.If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.These fees were deducted from us by ***In the meantime, customer filed a dispute with PayPal and they have completed their investigation and decided fin avor of the buyer.Customer was refunded in full $

IntOrd#: *** / Ord# *** Already replied to New York Revdex.com complaint #*** He replied on 9/**/"I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved." And then on he wrote again to the Revdex.com complaint #*** "I agreed to a partial refund from the business to settle this complaint, it’s been days and no refund has been issued." The problem is that he Never contact us at Adorama that he agreed to the $refund on each of these units I just issued the refund today 10/**/(we were closed from 10/* thru today) Tell us why here

*** Order date: April **, **17We had a banner on our website listing that we were Closed for the Passover Holiday thru 4/**/and orders would first ship after we return.Our warehouse was packing orders but there was no shipping until we returnIt was packed by our staff and
put on the truck (which are kept by us for *** and *** pick up) but *** did not pick it up till 4/**/17The order was placed with business day shipping methodWhich means from the day it ships, it will get there within business days.This order shipped on 4/**/via *** *** and was delivered on 4/**/17, two days later.***

Revdex.com:
The business has adequately addressed the issue referenced in complaint ID ***, and I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
Adorama customer service got back in contact with me this week and explained the situation and will be sending the missing itemThanks for your assistance in this matter
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I just emailed ***I also called cust and it did work for him! Complaint ID #: *** *** ***
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*** *** *** *** *** His $Gift Certificate was used on IntOrd#: *** for the CANON*EOS REBEL TW/18-& 75-and $still avail on this GC He can enter it online by: Do you have a gift card or promo code? The coupon code IS still valid online (I tried it myself and it works) Leah RCustomer Service Manager | Adorama Inc
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