M Hawker & Son Pump Sales Service

Please see attached

These items are all new/factory sealed the way they are shipped to us from the manufacturerI'm sorry if yours proved to be defective.A prepaid return label was sent covering return shipping cost and a full refund was issued on 05/**/17I had replied to our customer via email on 5/**/See
below. Dear ***, Someone at *** must have told you that we will process an exchange but on *** orders we can only process them for refund and then the customer can purchase it from us again and we will give it to him at the same price. You purchased this on ***'s website and paid for this thru ***But this was actually purchased from Adorama (sold and ships from Adorama) and paid to *** (who pays us)If an item is defective or if a customer changes their mind, returns are sent to Adorama (since it came from us)However, per our *** contract, (as with most 3rd party merchants) we are not authorized to send out replacements.Each order must be handled on its ownSo if it comes back, refund must be issued and then a new order can be placed for the same item again, and we will give it to the customer at the same price being that its an exchange order. But even if we could send replacements, the issue was/is that this is no longer available by usWe had/have no more stock on this IESV800R ? REFURBISHED EPSON PERFECTION VPHOTO SCANNER and it is no longer availableIts refurbished so we don't know when or even if we will be receiving in any more at all

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
What information
do you need? I purchased a productIt was not in stockYour company policy is to refund as store credit instead of refunding the original purchase methodThat is unreasonable and shouldn't be allowedI will not be doing business with your company because of this policy and customers should know about it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer purchase this Canon Printer on *** Order# *** sold & shipped by AdoramaSKU: *** - ASIN: *** - Canon imagePROGRAF iPF24" Large-Format Inkjet Photo Printer without Stand, - Bundle With Canon ST-Stand for imagePROGRAF iPF670 He received
exactly what he ordered and what was advertisedNowhere was it listed as a “Professional” He had contacted us thru *** on 5/**/Customer claims that it doesn't do what it says it shouldThe printer just isn't able to print as was made advertisedIt works fine and has no defects We sent him our return instructions. But he was not happy with thatWe informed him that our Return Guidelines on *** indicates that printers are non-returnable once the ink cartridge has been installed Return authorized days ago: Please note, as this item is normally not returnable once opened, if we find there is no defect during return evaluation a restocking fee will be deducted from the return/refundRestocking fees can range from 15% to 50% based on the condition of the returned item. Returned or exchanged products must returned complete and in physically brand new, mint condition, and have all the original manufacturer's box*, packaging materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards *Note: Serial numbers on the item and manufacturer’s box must match.Any merchandise missing the original Universal Product Code (UPC) cannot be returned. Since he did received what was advertised & what he ordered, we don't cover return shipping cost.We have not received this back from him

Revdex.com:Again the business is responding with inaccurate informationAs I have mentioned in my previous email with email proofThey are asking me to ""pay"" for the exchange of the itemI want to make sure this is very clear as they kept on saying it was my inaction that prevented them to act on my request, when that fact was being hidden.Yes I received the item already, so this closes the complaint.to the business let's stick to the factsI complained here because this business did not provide a "REASONABLE" option. Please close the complaint
*** ***

Revdex.com:Although as of Monday, ** September 2016, I never received a response from Adorama to my Revdex.com complaint, the last email ad I received from Adorama

Revdex.com:
I have been given the refund as desired from Adorama Camera and this completely satisfies my need as a consumerPlease close this complaint
Sincerely, *** ***

Buisness responded via mail, image attached in word file

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business sent me a replacement
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Adorama advertised that adding a second item will save me $As I was completing my purchase, there was option to save "additional $bundle savings"So if the flash light with the transmitter is $and for another $if I only get the flash light without the transmitter, where is the savings of $50? Is this not advertising? Also, when I search for the SKU of the $item, the website had a free small manual on camera flash light listed on itPlease refer to the screen shots of my order confirmationIt clearly lists items.Also, see the email from Adorama rep regarding the shipping "Shipping charges are non refundable"I got a free shipping label after I told them I was going to complain and write a review on *** about their advertising
We understand that you prefers to return the order.At Adorama, we strive to make our customers return process hassle freeAs all returns must meet our guidelines, please review our full Return policy carefully. ***No RMA number is needed to return an itemPlease include a filled out Return Merchandise form along with a copy of the original invoice. Please indicate on the RMA form the reason for the return and what you would like to have done (exchange, refund, etc.) The RMA form can be found at:Returns must be made within the time limit specified in our return policy. Returned products must be in brand new condition and have all original manufacturers packaging, materials and accessories. Securely package the product you wish to return within an outer shipping box. Do not write or place shipping labels or stickers on the manufacturer’s packaging.Shipping charges are not refundable. Ship the package back freight prepaid, to: Order Processing* *** ***
*** ** ***.An email confirmation will be sent to you once the return is completePlease allow 2-business days after we receive the package for your return/exchange/refund to be processed.Thank you for shopping with us we appreciate your business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Order numbers: *** and ***
Placed by *** Total units at $each
After we submitted his request to match the *** price of per unit but it was rejected*** has quantity limitations on their daily deals of only per customer
(it has since been changed to a quantity of per customer)We advised him that we cannot match the *** price of on his unitsWe did offer him a price of instead
Customer kept going back and forth with his requests trying to negotiate between 639, 635, 319, 620, 630, and finally accepted what had been our final offer of a price for each of his total units
He paid for each for units IntOrd#: ***
$paid less $agreed price = $per unit x = $
This request was put in on 7/**/and Refund processed on 8/*/
The same was done on his other order IntOrd#: *** for the units purchased there$x = $Refund processed on 8/*/
Final price is $
All refunds were issued accordingly
No additional refunds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hello Revdex.com -I saw the business response where they were saying I was given option, but I did not respondYes they gave me option, but they're asking me to pay for itSee email thread belowThe story being portrayed is totally incorrect and I have proof belowThey gave me an option but asking me to par for itIt is not really an option but more them asking me to pay for the Gopro battery and forget the free item I am still waiting from them *** *** *** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Though I finally received my equipment back from Adorama, it took weeks to get them to return the lenses and then another week to return the lens hood.In addition, I was originally told they would pay up to 70% of new sales price for excellent quality goods They only offered about 35% Bait and switch all the way.I have my gear back, but these is cost me the ability to sell my gear to a private party because they delayed repeatedly in returning my gear
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

As per our return policy, please allow a few business days for your return to be processed once it has been delivered to usPer *** tracking information, this we just delivered to us yesterday 08/**/

Customer contacted us on 03/**/“Defective - wants exchange" The outside box of the PKALSIM706CC was OK but the speaker inside is crackedWe sent him a prepaid *** return shipping label with return instructionsThe label TRK# is ***We advised him that returns can take up to days from the day it’s delivered to u s Per *** it shows delivered to us on 3/**/***His return was processed with the exchange order; Ord# *** which shipped that same day via *** *** He contacted us on 04/**/17, the day we were closing for our Passoverf holiday, that he had not received*** may have lost the packageWe filed a tracer with *** (which can normally take up to business days) and submitted a request for a store credit to be issued and applied to a reship order Reship order was issued the day we returned from our Passover break, on 4/**/Ord# *** / Invc# *** Shipped 04/**/via *** *** which was delivered on 04/**/17***On 04/**/we were notified that this 2nd one arrived damaged as well and we asked for him to send us the photos as they were needed to file the claim with ***Today 05/**/we sent an email to him requesting the photosWe requested for *** to have it picked up from him*** As soon as its on its way back we will process an advance replacement

IntOrd#: *** (Ord# ***) 03/**/17*** ###-###-#### *** ** requested his package shipped to him at a different address rather than to his billing address (Perhaps he is not home during the day to receive packages so he had it shipped to a friend/relative) *** *** ***
*** ** ***
His package was shipped/delivered/received as addressed: *** *** *** *** ** *** My mistakeThe notes in the order was not clearIt stated (or so I understood) in reference to the *** Chargeback “Not Received”, that *** sided with the customer and therefor that would be refunding him.I just double checked with our claims/chargeback team and they logged onto ***.Correct*** did not refund the customerThey accept the POD as proof that the customer DID receive his package and therefor did not approve the claimNo refund was issue to customer by *** and No refund can be issued from Adorama.Package was delivered/received. He did call Adorama yesterday 10/**/and spoke with ***We advised customer to contact *** directlyAs per customer, he already contacted *** but that *** said the dispute was not approved. We advised customer to contact bank directly. The *** chargeback was opened as Non ReceiptIf *** has this claim as Fraud, then perhaps *** marked it as Fraud(Customer trying to get his money back even though his package was delivered as addressed. We cannot issue refund being that the Package was delivered/received

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive any e-mail asking for serial number because did reply all messages quickly on the same dayAnyway, I can return as long as there is a promise of full refundI do not want to take risk of restocking feeComputer is only used once to go through configurationBecause the response was too slow, I opened to look for evidence of USEDThe configuration was no problem and it looks either re-packaged or new, but I cannot decideThe opened carton has been my biggest suspicion of USEDThey can check if ALL cartons are opened in this modelIf it is true, I can keep and close this case, otherwise, I treat it as a returned and repackaged typeThanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer asked for GoPro herobattery instead of the back ordered *** * GOPRO THE HANDLER FLOATING We offered: The Green Extreme rechargeable battery SKU# *** or the GoPro rechargeable battery SKU#*** He did not confirm which one he wants! He never replied, rather just filed this complaint with the Revdex.comThe Kit he order came with this Go-Pro promo of a Free *** * GOPRO THE HANDLER FLOATING Promo items can’t always be swapped out I do see that we already shipped this to him on 09/**/which he already received on 09/**/ Tell us why here