M Hawker & Son Pump Sales Service

Revdex.com: The business has resolved my issue before the Revdex.com has received a response from the Business. I would appreciate it if my case was not disclosed publicly and closed as the business in concern has rectified the problem
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer purchased online the WAR250R180P - WALKERA DEVO 7/GPS/1080P CAM/OSD/BCKPK - Mfg Part#: RUNNER 250(R) ADVANCED for He contacted us on 05/**/that he received the wrong itemThe customer received the unit (Ord# ***) but without an SD Card slot The customer doesn't want
to return the item back to us because it is a hassle for him to thatNow, the customer would like to get a refund for the price difference of the item with SKU: WAR250R180P which is on the original order and SKU: *** which is the item he says he receivedWe had never received the *** so there is no way we shipped that to him in erroralso, SKU#*** has zero description online but it did have the same mfr part number as ***When checking the item description on our site, the only mention of the memory card is: "Camera: Micro SD cardMax 64G". We checked on walkera's direct site and it references the micro sd card, but not a slot. Perhaps the card is internal, no slot is correct not a defect and not mis-advertized*** As of May *** The customer already contacted the UC Drone Incregarding the item that he receivedOnce again, he refused to return it, even with a prepaid return labelThe difference from *** and *** (which we have since removed from our site) is $which we approved for refundBut he hadn't replied.We just issued the $refund back to the same payment source

Amazon order# *** was for a SKU: *** MFR: *** Canon imagePROGRAF iPF24" Large-Format Inkjet Photo Printer, Dimensions (H x W x D)= x x 27" , Total shipping Weight Lbs(He also purchase this was a stand SKU: ICAPSSTMFR: *** shipped separately with a shipping weight of lbs)Total order $1295.99 We advised him from the start, on 5/**/that since this is not defective (as customer himself confirmed to me as well) that we do not accept printers back one the ink has been installed and included a link to our return policy *** which it list this as well as “Returned products must be in brand new condition and have all original manufacturers packaging, materials, and accessories.” This printer is a Large-Format Inkjet Photo Printer and is packed in the manufacturer’s box with plenty of packaging material to insure undamaged delivery.Unfortunately he has thrown out this box so there is no way to insure proper packaging to ship this back to us and guarantee that it arrives back to us undamaged.If this were to be returned to us and arrive Damaged, there would be nothing we can do with this, it would be pure garbage.Under these circumstances, we cannot authorize this return

Revdex.com:
Although I am very unhappy with my experience at Adorama I withdraw my complaintThe manufacturer agreed to work with me to resolve this and I'd rather not have any further interactions with AdoramaI still feel that Adorama did not honor their word or stand behind their
product I do not want to pursue this complaint.
Sincerely,
*** ***

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*** *** *** **Hi ***,Thank you for contacting *** regarding order number ***I apologize you received an incomplete package and the seller was unwilling to give the missing parts. The order you placed is shipped and sold by the marketplace seller
listed beneath the “Add to Cart” button at the time of your purchase.We will be glad to contact the seller on your behalf regarding this matterPlease allow us up to business days to collaborate with them, and provide you with an updateWe will be contacting the seller daily to provide you with a resolution as quickly as possible.For a more immediate and direct resolution, we encourage all of our customers to work directly with the marketplace seller, as they are in the best position to assist you.You may contact Adorama Camerausing the following information:• E-mail: ***• Phone: ###-###-####• Phone: ###-###-#### (Local)• Fax: ###-###-####Rakuten holds its marketplace sellers to high standards of qualityAs you will be in direct contact with them, you can expect a response back from the seller within business day.Please let us know if there is anything else we can do to assist you, and thank you for shopping at ***.Best Regards,Raizah | Customer Support

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*** * *** *** *** ** *** *** *** ***Customer emailed us on 6/**/(*** ) The carton has been opened when I received the package.We replied Please be advised that we ship the item the
way we received them from our manufacturer and we asked him to provide the serial numberHe didn’t reply to this email but did send us a separate email also on 6/**/***We told him we would investigate and get back to him *** return label was sent to him with Track# *** on 6/**/He then replied I actually opened the laptop and went through the configuration. If I return it, is there any restocking feeTo which we replied “Based on their findings, we will process a return in fullIf the item is found not to be defective, we will determine and deduct a restocking fee. Restocking fees can range from 15% to 50% based on our assessment.” (This is based on the condition in which we receive it backWhat if customer physically damaged it) He replied on 07/**/17: Since there is a risk of charging restocking fee, I will not return and will ask my credit company for purchase protection. I just replied to him via email (***)But as long as this comes back as per our return instructions, there should be no restock fee.Returned or exchanged products must returned complete and in physically brand new, mint condition, and have all the original manufacturer's box*, packaging materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards *Note: Serial numbers on the item and manufacturer’s box must match.Any merchandise missing the original Universal Product Code (UPC) cannot be returnedThe manufacturer's labeled packaging must be enclosed within an additional shipping cartonPlease do not place stickers or shipping labels on the original Please click on the link below and fill out the "Return Merchandise Form" (online), print it out and include it with your return together with a copy of your invoice and please indicate if you wish a refund or an exchange***Securely package your return with this form and a copy of your invoice.We issued a pre-paid shipping labelPlease attach that label on the shipping box and bring it to *** or you can hand it to a *** driver but please make sure that they scan in the bar code from the shipping label, which will acknowledge their receipt of this return package. Please allow up to business days from date we received the package for us to process your return

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***We have been in business for over years and its insulting (and unheard of, for us to do) to even think that we would advertise anything
falsely
*** We make every effort to provide you with an error-free Web siteHowever, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.Unfortunately, we are not perfect and there has been, during our years of business, an occasional error on our website when found, or made aware of, we correct it immediately.Any/everyone in the camera/photography business and anyone searching the web, know and/or can see that this lens sell for around $and not $20.00***We apologized to *** *** but this was a web error. We cannot (and will not) honor this price error Thank you for your patience and understanding, Respectfully, Leah R| Customer Service | Adorama Inc Phone: ***

*** ***, ###-###-####, *** had purchased from us on our website since 03/**/up until 05/**/His payment method was thru Flexshopper I checked our records and we have no recent order from himNot on our website (with payment method Flex hopper) or from Flex
Shopper themselvesHe may have gone directly on Flex shopper’s website & placed his order there which was not purchased from AdoramaOr was it placed under a different nameaddress, phone number, email address? I see that he is looking for a “Used” item as he wrote: "rating" of E- or betterAs or right now, we only have used one in stockUS *** (Used Rating E- ) Sigma 50-500mm f/4.5-APO DG OS HSM for Canon EOS $ If he needs/wants to discuss this further, please feel free to call meLeah R ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Hi,Thank you for getting back to meI have a few questions regarding the business responseThe *** tracking page did not show a signature signed, and I did not sign for the packageI have contacted *** and they told me it was left at the front door as it was indicated on the tracking pageIs it possible for you to provide me with the signature picture from UPS?I have attached statements from ***, the August Monthly Statement, a search result of all Adorama Keyword, and the Transaction detail of the purchaseIt shows the disputes I filed with *** are rejected, and thus I am charged with the full purchase amount $1,The only credit I saw in July is a temporary charge removal by ***Once the dispute is rejected, the balance is added back to my statementI have also called *** on 9/*/2017, around pm ET to confirm the dispute resultYou mentioned that the dispute is settled and a refund is issued in JulyCan you please provide me with the exact Date and Reference number for the refund? The *** Reference number for the dispute charge is ***. Thanks, Best, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I agreed to initiate the returnAlthough the item was not defective, the description was inappropriate as it did not comment on the presence of TWO video cards, it only noted the single NVIDIA card
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer *** placed his order online on 03//**/IntOrd# *** for a DJIMP - DJI MAVIC PRO WITH REMOTE CONTROLLER $to be shipped to another address other that his billing address, to:*** ***
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*** ** *** *** This package was
delivered as address and signed for (it was not just left at the door) Customer requested to ship it here and it was delivered here He filed a case with *** and was refunded back in July

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response given only copies part of my complaint. My complaint was and is that they have flex shopper on their website in which there is an apparent business dealings between adorama and flex shopper and adorama will not accept any responsabilities having them on their website and flex shoppers un savory dealings with customers. I agree that they have no record of me dealing with flex shopper ordering through them. That's the whole point. Flex shopper told me NOT to go through Adorama's website and finance it through flexshopper because of flex shopper's "glitch" which prevents a "good" transaction. Flex shopper has baited me away from Adorama's website and only through their own website in which I ordered an Adorama's item in which flex shopper did not and ordered elsewhere. Point here is I went to a "reputable" company as Adorama and "fell" for a type of scam through a company. No responsibility being taken from Adorama tells me that they are willing and accepting to have Flex shopper as a "client" and willing to let them do as they please. Adorama has not spoken once about taking responsibility for Flex shopper's actions or have attempted to about resolving this issue between Adorama and FLex shopper which affects the customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Everyone and NY Revdex.com, The photos of the damaged speaker that was requested by *** ** were sent to Customer Service last Friday, April ** @ 9:am PSTPhotos included all of the detailed items requested by Hazel such as serial number, box speaker arrived in, and shipping label. Please in the future, communicate between each of your departments before sending any more needless emails to either myself or the NY Revdex.com. Regards,*** *** ** *** *** *** *** *** *** *** *** *** ***
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved. They offered me refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Customer submitted his order online at *** on 07/**/Order# *** paid via PayPalHe ordered the Mackie ProDX8-Channel Wireless Digital Mixer, # MAPRODXfor $+ for shipping to: EVENTS AND CONFERENCE SER, ALHURRA - SHMESANI, OPPOSITE TO MARRIOTT-HOTEL
BUILDING #60- *** TEL ***, AM *** JOShipping via FedEx International Priority *** International tax and duty: International shipments are subject to import fees, duties and taxes, which are levied once a shipment reaches their country, in addition to the brokerage fees/custom clearance charges which may be imposed by the carrierThese charges must be borne by the recipientAdorama has no control over these charges and cannot predict what they might beIf an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer*** For the first days after your purchase you may return merchandise for a full money back refund, excluding any shipping chargesEtcThe return shipping cost (the cost to send an item back to us) is not refundableEtcRefund Policy: Please allow business days from when we receive your return to process your refundEtc(Note: Usually just takes 1-business days) This order shipped on 07/**/*** Per *** customer uses his own broker (not ***) to clear his packages There was a Clearance delay with the broker beyond FDX controlthe customer has requested to their own broker to clear the shipment with customsSince they requested that, it is beyond the control of the carrier ***We advised customer to coordinate with their broker to help them clear the shipment 08/**/*** just provided an update saying that the customer must pay the tax/duty amounting to $to release the shipment for *** deliveryCustomer claiming that it should be $only Customer refused the delivery It was returned to us via *** *** and just delivered today*** Please allow 1-business days for this return to be processed

I'm sorry but I really cant tell what happened here.We do have Flex Shopper as a payment method on our web siteWe receive many orders daily from many of our customers using this payment methodI cant imagine how/why they would advise him not to got thru our websiteI've never heard of thisDid we not have the item in stock? Please call meI called you and left a message,Leah ###-###-####

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Customer contacted us on 4/**/that he received the wrong itemThe item he received was without the built in motor.We emailed our “Used” department to look into this & to assist customerBut customer just wanted to return it so we right away sent him return instructions and a prepaid *** return shipping label with tracking number ***Without delay he posted negative review that same day as well as filed this complaint with the Revdex.com demanding his refund immediatelyIf the credit is issued immediately, he will close his complaint with the Revdex.com and remove his negative reviews. *** Refund Policy: Please allow business days from when we receive your return to process your refundYou will be notified by email once your return is processedPer ***, this is scheduled to be delivered to us on Friday 4/**/by the end of the day.Thank you for your patience and understanding, Respectfully, Leah R| Customer Service | Adorama Inc *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved by full refund of money paidHowever, I do want to point out that I did NOT get the merchandise that was advertised and ordered, which is still a problem and a disappointmentSincerely,
*** ***