M & K Contracting Corp

We have attached our response regarding the complaint from Terri B [redacted] complaint ID [redacted]

Hello,You have successfully opted out from our mailing list.We apologize for any inconvenience.Regards,MMags Customer Support

Hello -The rebate check has already been shipped outPlease let us know if you still haven't received it.I apologize for any inconvenience.Sincerely,MMags Customer Support

Good morning, I received a message that my complaint was closed I'm wondering why this was the case The last message the company sent me stated they needed my information to proceed furtherMy message sent back gave them the information they asked for and all of a sudden I receive a message stating the case is closed with no explanation as to why and if they found anything with the information they requestedThanks, [redacted] Complaint: [redacted] I am rejecting this response because: ORDER INFORMATIONOrder number: [redacted] Publication: [redacted] Noof issues:12Delivery address: [redacted] Sincerely, [redacted]

Hello - The customer is receiving [redacted] magazine as a result of making an online purchase with [redacted] .com Their credit card was not charged for this subscriptionThe magazine was included as a bonus offer with the purchaseBy default, the subscription was sent to the billing address used during your purchaseThe cancellation request was processed on 10/8/The customer should no longer be receiving any issuesI apologize for any inconvenience.Sincerely,MMags Customer Support

Complaint: [redacted] I am rejecting this response because:The response stated the magazine subscription was a gift from [redacted] as a result of a purchaseI have not made a purchase from [redacted] since early 2011, almost years agoWhy would [redacted] offer a gift without a sale, or if it was a promotion, without notifying me? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:From: [redacted] [mailto:[email protected]] Sent: Saturday, August 15, 7:PM To: [redacted] Subject: Complaint [redacted] Dear Revdex.com:I wish to reopen this complaint against MMedia Group because they have not provided the agreed to relief in the time frame they specifiedThe company agreed to mail a check to me for $and that I would receive it by 8/I have not received any check from this companyThe case manager was [redacted] ***.Thank you, [redacted] Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] .comYour credit card was not charged for this subscriptionThe magazine was included as a bonus offer with your purchaseBy default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscriptionYour credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processingPlease note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,MMags Customer SupportIf you feel that further assistance by email is required, please be sure to include your original correspondence including your complete name and address

Complaint: [redacted] I am rejecting this response because: The company has not resolved or honored their own cancellation instructionsThe web URL " [redacted] " does not work from [redacted] , does not work from [redacted] , does not work from the new [redacted] browser, and does not work from [redacted] It is a NON-FUNCTIONING WEB ADDRESSThe correct address, as I stated before is HTTP and NOT HTTPSThis is not the first time I have cancelled unwanted subscriptions from this company - and not the first time having problems doing soThe company's failure to correct this problem - and giving the public incorrect instructions on how to cancel their services shows the POOREST of customer service Their response stating they have investigated the problems shows their utter lack of care - as they obviously have not checked into the problem at allRevdex.com can verify my statements by attempting to visit [redacted] I maintain my position that this company should be rated "F" by the Revdex.com Sincerely, [redacted] ***

Hello -We are unable to find any information with code " [redacted] " Please confirm that this is the correct voucher codeWe also searched our records using your name and address and found that a redemption was made in December for [redacted] This subscription will start with the March/April issue which you should receive by April 1stI apologize for any inconvenience.Sincerely,MMags Customer Support

Hello,I apologize for the mixed responsesThe refund gift card was mailed out on Friday 26th, You should receive this in 7-business days from the 26th.Sincerely,MMags Customer Support

Hello,We have automatic renewals for all subscriptionsThe renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewalAll of your renewals have been cancelled.You will continue to receive the remaining issues of your original orderThe correct expiration date is located on the magazine's mailing label.I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support

If the customer could supply us with the charge information on her credit card showing the payee, we would be glad to future investigate

Dear Ms [redacted] ,In response to your inquiry, you are receiving [redacted] magazine as a result of making an online purchase with [redacted] .comThe magazine was included as a bonus offer with your purchaseBy default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscriptionYour credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issueWe apologize for any inconvenience.Sincerely yours,MMags Customer Support

Dear Mr***,I apologize for the misunderstandingWe have looked into this matter and the website mentioned in our voicemail, [redacted] seems to be working correctlyThe problem may lie in the browser that you were usingHowever, the subscription was cancelled as per your requestPlease let us know if you have any more questions.Sincerely,MMags Customer Support

Dear Ms [redacted] , In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted] .comThe magazine was included as a bonus offer with your purchaseBy default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscriptionYour credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issueWe apologize for any inconvenience.Sincerely yours,MMags Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] P.S This is to reiterate the issueLast year around May 2015, (I don’t remember the exact date) I started to receive [redacted] magazine that I never orderedI think this is a bonus gift when I ordered some items from [redacted] If [redacted] is offering a free gift they should let the customer know so there are no surprisesSince I never subscribed, I want to cancel the subscriptionI tried to call the [redacted] customer service several times and since it’s automated no human being to talk to regarding the issueFinally, when I got someone, I was told to call Mand as expected nobody answered the phone, it’s also automatedThe recording says to go to [redacted] to cancel the subscription, but it did not workI looked at their website to see if there are other instructions for cancellation and found itTo cancel the subscription is by writing to MMedia Group which I did I requested Mto cancel my subscription that I never subscribedPer the response of Revdex.com dated January 14, my request will be cancelledI hope I will never receive more copies of SI or any magazine in the future Thank you, / [redacted] Style Definitions */ [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: This happened in August Sincerely, [redacted]