M & K Contracting Corp

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By...

default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your renewals have been cancelled. You have been fully refunded on 10/15/15.You will...

continue to receive the remaining issues of your original order. The correct expiration date is located on the magazine's mailing label.I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support

Hello,I apologize for the inconvenience and delay.According to our records, this subscription was purchased with a [redacted] gift card. Because this subscription was purchased with a gift card, our partners at [redacted] will issue a refund in the form of a gift card. You should...

receive a brand new gift card valued at $74.25 in the mail in 7-14 business days. If you don't receive this gift card within 2 weeks, please let us know.Thank you for your patience in this matter. Sincerely,Blue Dolphin Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. All of your renewals have been cancelled.You will continue to receive the remaining issues...

of your original order. The correct expiration date is located on the magazine's mailing label.I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support

Dear Carolyn
A Spence,Unfortunately,
we are unable to find a subscription to [redacted] magazine with the given
informationWe've contacted the publishers and they do not have any record of a
subscription to [redacted] magazine associated with the address below.[redacted]
[redacted]The
subscription may be under a different name or addressIf you still need help,
please provide the full name and address as shown on the magazine label or the
account number and we'd be happy to look further into this for you.I
apologize for any inconvenience. ? Sincerely
yours,
MMags
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with...

your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Dear Ms. [redacted],In response to your inquiry, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your...

purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Dear Ms. [redacted], In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent  to the billing address used...

during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Complaint: [redacted]
I am rejecting this response because: it cancels this [redacted] magazine but it does not take care of the continuing problem.  It does not say that M2 Media Group will stop sending me unwanted paper magazine subscriptions in the future which are "included as bonus offers" with future purchases from various websites.  That fact that the subscription is free, is a mute point, it is a waste of paper so there is a cost to the environment.  I want to be placed on a "do not send" list for any future magazines through their M2 Media Group Company.  This is a waste of my time and the Revdex.com's time to have to go through this process to cancel a magazine that was unwanted in the first place.  I don't understand why a consumer should be forced to receive an unwanted product, because it is free.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The address they are sending the rebate to is not my address. This may be another delaying tactic to make me wait longer by claiming they sent the rebate to me when they did not.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will suffice for...

the time being. However, this is the fourth time that I "opted out" and I still receive their emails. Therefore, I will open a new complaint next time I receive an email from them. Only time will tell.
Sincerely,
[redacted]

Hello,This rebate check was reissued and processed this morning, July 14th. It will ship tomorrow, July 15th, and arrive at the address below next week.Shipping Info-[redacted]
[redacted]Please be assured that customer satisfaction is very important to us and we take...

great care in providing our customers with the highest level of service. Sincerely,M2 Mags Customer Support

Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[email protected]] Sent: Saturday, August 15, 2015 7:18 PM To: [redacted] Subject: Complaint [redacted] Dear Revdex.com:I wish to reopen this complaint against M2 Media Group because they have not provided the agreed to relief in the time frame they specified. The company agreed to mail a check to me for $19.95 and that I would receive it by 8/14. I have not received any check from this company. The case manager was [redacted].Thank you,[redacted]
Sincerely,
[redacted]

Hello -In response to your note below, you are receiving [redacted], [redacted], [redacted], and [redacted] magazines as a result of making an online purchase with [redacted].com. Your credit card was not charged for these subscriptions. The magazines were included as a...

bonus offer with your purchase. By default, the subscriptions were sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer SupportIf you feel that further assistance by email is required, please be sure to include your original correspondence including your complete name and address.

June 9,
Dear Ms[redacted],
In response to your inquiry, you
are receiving [redacted] magazines as a result of making an online
purchase with [redacted].comThe magazine was included as a bonus offer with your
purchaseBy default, the subscription was sent to the billing address used
during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing
Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags Customer
Support

Dear Ms. [redacted],In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted]. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your...

purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Hello, I would like to notify you that for complaint case #[redacted], that it should be closed. I spoke to Tiffany in their customer service after being provided with a phone number for them by my bank. She cancelled the renewal for the three subscription and when I checked my account today, they have refunded the charges. I do think on their website that it would be advisable to furnish a phone number for Blue Dolphin. It would make it easier for customers to contact them. I did receive two emails from Blue Dolphin explaining that I no doubt missed their email. I didn't miss their email as it was not sent. I always checked my Spam and Screened email boxes to make sure an important email does not mistakenly get shunted to those boxes as I don't like to miss anything as I don't get many emails. I did not make this mistake nor did I erase their emails that were in my Inbox as I have not done this once since December 2014. It was no doubt a glitch in their system where emails did not go out. BUT, I do believe that a renewal for a subscription that ends in March 2016 should not be charged for in October 2015. To me that is jumping the gun a bit. But, I do thank them for being honest and refunding. Please close case [redacted]. Thank you, [redacted]

Dear Ms. [redacted], In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your...

purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience. Sincerely yours,  M2 Mags Customer Support