M & K Contracting Corp

Complaint: [redacted]
I am rejecting this response because:  This happened in August 2017
Sincerely,
[redacted]

Hello - The customer is receiving [redacted] magazine as a result of making an online purchase with [redacted].com.  Their credit card was not charged for this subscription. The magazine was included as a bonus offer with the purchase. By default, the subscription...

was sent to the billing address used during your purchase. The cancellation request was processed on 10/8/15. The customer should no longer be receiving any issues. I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Hello - In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].  Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your...

purchase. By default, the subscription was sent to the billing address used during your purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].com. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By default,...

the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Hello,You have successfully opted out from our mailing list.We apologize for any inconvenience.Regards,M2 Mags Customer Support.

Complaint: [redacted]
I am rejecting this response because: 1. Merchant give false instructions on how to cancel magazine subscription. When you call merchant at [redacted], their own recording gives the incorrect web address to cancel, stating "[redacted]" when in fact this address will not load in any browser. 2. After days of trying, I was informed by a third party that the actual web address not "https" it is "http"3. Even at the correct web address, the final step in confirmation of cancelling a subscription returns an error. The error has persisted for days.All of these events are believed to be deliberate, but at the very least are poor business practices - the "Better" Business Bureau should insist on a more transparent an customer-centric resolution from this merchant. Merchant did not resolve complaint - I was only able to resolve it through Wayfair customer service - a third party. 
Sincerely,
[redacted]

Hello -In response to your note below, you are receiving [redacted], and [redacted] magazines as a result of accepting an offer (most likely via email) with [redacted] Magazines. There are no hidden costs, automatic renewals, or other obligations associated with the...

subscription.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Dear Mr. [redacted],We tried to get in touch with you via e-mail and have not heard back. We will need the last 4 digits of the credit card and the e-mail address used for your [redacted] account. You may contact us via e-mail: [redacted]
I apologize for any...

inconvenience.Sincerely,[redacted] Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello -The customer is receiving [redacted], [redacted], and [redacted] magazine as a result of making an online purchase with [redacted].com. Their credit card was not charged for this subscription. The magazine was included as a bonus offer with the purchase. By default, the...

subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with the subscription. The credit card information was not passed to us.The cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation the customer could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

June 9,
Dear [redacted],
In response to your inquiry, you
are receiving these magazines as a result of making an online purchase with [redacted].com
The magazine was included as a bonus offer with your purchaseBy default, the
subscription was sent to the billing address used during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing.Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags
Customer Support

Hello,You were fully refunded for [redacted] the card ending in [redacted] with expiration date 0517. The refund amount is $25.98 and was processed on 1/5/16. Please note that we cancelled your [redacted] renewal subscription before your account was charged. In addition, we've also opted you out of any future renewals.I apologize for any inconvenience. Sincerely,Blue Dolphin Customer Support

Complaint: [redacted]
I am rejecting this response because:The response stated the magazine subscription was a gift from [redacted]. as a result of a purchase. I have not made a purchase from [redacted] since early 2011, almost 5 years ago. Why would [redacted] offer a gift without a sale, or if it was a promotion, without notifying me?
Sincerely,
[redacted]

Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your renewals have been cancelled and refunded in full. Please allow 5-7 business days for the...

credit to process. I apologize for any inconvenience.Sincerely,Blue Dolphin Customer Support

Hello -In response to your inquiry, we are unable to find any [redacted] orders associated with the given information. However, our records show that you should receive [redacted] magazine as a result of accepting an offer (most likely via email) with [redacted] Magazines. The order...

was placed on 1/6/16. It usually takes 8-10 business days to receive the first issue.[redacted] Magazines did not pass your credit card information to us and there are no hidden costs, automatic renewals, or other obligations associated with the subscription.If you still have concerns regarding [redacted], please provide your order number, Blue Dolphin member ID or the full name and address exactly as it would be shown on the label.I  apologize for any inconvenience.Sincerely,M2 Mags Customer Support

I previously reported this company to you on 7/2/17, #12240855. My case was closed because M2Media supposedly agreed not to contact me further with unsolicited magazines. Today I received another magazine in the mail with the same account number as all the magazines as before. I WANT THIS STOPPED.

Hello,I apologize for the delay.It usually takes 6-10 weeks to receive the first issue. Our records show that the subscriptions to [redacted] and [redacted] will begin with the May/June issues. You should receive these by April 22nd. If you don't receive them by the 22nd, please let us...

know.Sincerely,M2 Mags Customer Support

Hello - In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with FragranceNet.com.  Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your...

purchase. By default, the subscription was sent to the billing address used during your purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted]. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with...

your purchase. By default, the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Dear Mr. [redacted],In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted]. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your...

purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support