M & K Contracting Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted]P.S
This is to reiterate the issueLast year around May 2015, (I don't remember the exact date) I started
to receive [redacted] magazine that I never orderedI think this is a bonus
gift when I ordered some items from [redacted]If [redacted] is offering a free gift
they should let the customer know so there are no surprisesSince I never
subscribed, I want to cancel the subscriptionI tried to call the ** customer
service several times and since it's automated no human being to talk to
regarding the issueFinally, when I got someone, I was told to call Mand as
expected nobody answered the phone, it's also automatedThe recording says to
go to [redacted] to cancel the subscription, but it did not workI
looked at their website to see if there are other instructions for cancellation and found itTo cancel the subscription is by writing to MMedia
Group which I did. I requested Mto cancel my subscription that I
never subscribedPer the response of Revdex.com dated January 14, my request will be cancelledI hope I will never receive more copies
of SI or any magazine in the future.
Thank you,
[redacted]

June 9,
Dear [redacted] Jr.,
In response to your inquiry, you
are receiving [redacted] magazines as a result of making an online
purchase with [redacted]The magazine was included as a bonus offer with
your purchaseBy default, the subscription was sent to the billing address
used during your purchase
There are no hidden costs,
further obligations, or automatic renewals associated with your subscription
Your credit card information was not passed to us
Your cancellation request will be
forwarded to the publisher for processing
Please note that based on the
timing of your cancellation you could still receive another issue
We apologize for any
inconvenience
Sincerely yours,
MMags Customer
Support

Hello,Unfortunately, we are unable to speed up the delivery process. We assure you your subscription is being processed and will begin shortly.Sincerely yours,M2 Mags Customer Support

Complaint: [redacted]
I am rejecting this response because:  They do not state they will refund the amount they have charged on my credit card.  Nor do they state why they did not respond to any of my requests.  I do accept their cancellation of all magazine subscriptions, but I also want to know that they will refund the amounts currently put on my credit card.  It would be really nice if they would respond to their customers since it is on on-line business.
Sincerely,
[redacted]

Hello - In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].  Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By...

default, the subscription was sent to the billing address used during your purchase. There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Dear Mr. [redacted],We are unable to find your account with the given information. To better assist you, please provide the full name and address exactly as shown on the magazine label. I apologize for any inconvenience. Sincerely,M2 Mags Customer Support

Complaint: [redacted]
I am rejecting this response because: The company has not resolved or honored their own cancellation instructions. The web URL "[redacted]" does not work from [redacted], does not work from [redacted], does not work from the new [redacted] browser, and does not work from [redacted]. It is a NON-FUNCTIONING WEB ADDRESS. The correct address, as I stated before is HTTP and NOT HTTPS. This is not the first time I have cancelled unwanted subscriptions from this company - and not the first time having problems doing so. The company's failure to correct this problem - and giving the public incorrect instructions on how to cancel their services shows the POOREST of customer service.  Their response stating they have investigated the problems shows their utter lack of care - as they obviously have not checked into the problem at all. Revdex.com can verify my statements by attempting to visit [redacted]I maintain my position that this company should be rated "F" by the Revdex.com. 
Sincerely,
[redacted]

Hello -In response to your note below, you are receiving [redacted] magazine as a result of making an online purchase with [redacted].com. Your credit card was not charged for this subscription. The magazine was included as a bonus offer with your purchase. By default,...

the subscription was sent to the billing address used during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing. Please note that based on the timing of your cancellation you could still receive another issue.I apologize for any inconvenience.Sincerely,M2 Mags Customer Support

Complaint: [redacted]
I am rejecting this response because:I was informed the only way I could obtain a refund from your supervisors and customer service representatives (###-###-####) was a check from your accounting department.The gift card refund should have been made the first time via Barnes and Noble.  A refund via a gift card should have been made when I first requested a refund in June 2015.  I don't want to go around in circles again chasing my refund that should have been made.  I need a solution to my problem not another delay.    I called [redacted] and was informed to contact your company for a refund.      I am tired of the constant delays.I have been making phone calls for months in order to obtain this refund plus another one from your company.          I am requesting a refund via a check per conversations with your own supervisors and customer service representatives.  I've been waiting for your accounting department to process my refund check.I want my refund.Sincerely,
[redacted]

Hello,I apologize for the mixed responses. The refund gift card was mailed out on Friday 26th, 2016. You should receive this in 7-10 business days from the 26th.Sincerely,M2 Mags Customer Support

Complaint: [redacted]
I am rejecting this response because: I have already received their confirmation once before, waited 6-10 weeks, and NEVER received the subscription.  I have heard this all before!  I will consider this complaint resolved IF I receive the subscription 6-10 weeks from now.
Sincerely,
[redacted]

Dear Ms. [redacted],In response to your inquiry, you are receiving [redacted] magazines as a result of making an online purchase with [redacted].com. The magazine was included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used during your purchase.There...

are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us.Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will reopen the complaint if the rebate check is not received by the date indicated by the business.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I started a subscription in November 2014.  The one year renewal applied in July 2015, BEFORE my one year subscription already paid for was up.  I called regarding this in August 2015. My one year subscription would not be up until my issue ONE YEAR LATER on October 2015.  I never finished my INITIAL subscription. I should not be charged a prorated fee for a renewal if I never even received all of my subscriptions from my initial subscription.
Sincerely,
[redacted]

Hello,We have automatic renewals for all subscriptions. The renewal occurs in advance to insure the customer does not miss an issue between their current order and their renewal. Your [redacted] renewal was cancelled on 10/20/15.I apologize for any...

inconvenience.Sincerely,Blue Dolphin Customer Support

We have attached our response regarding the complaint from Terri B[redacted] complaint ID [redacted]

If the customer could supply us with the charge information on her credit card showing the payee, we would be glad to future investigate.

Hello,
Thank you for your inquiry regarding the letter you recently received. A dedicated call center has been established to answer questions you may have. Please call this toll free number, ###-###-####, for further information.
If the call center doesn't fully address your concerns, please...

let us know.
Best regards,
Blue Dolphin Customer Support

Hello, In response to your inquiry, you are receiving [redacted] and [redacted] magazines as a result of making an online purchase with [redacted]. The magazines were included as a bonus offer with your purchase. By default, the subscription was sent to the billing address used...

during your purchase.There are no hidden costs, further obligations, or automatic renewals associated with your subscription. Your credit card information was not passed to us. Your cancellation request will be forwarded to the publisher for processing.Please note that based on the timing of your cancellation you could still receive another issue. We apologize for any inconvenience.Sincerely yours,M2 Mags Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]