Maaco Collision Repair & Auto Painting

Have an older Acura with scratches on it but still low mileage and wanted to paint it but not pay more for paint job than the value of the carTook it to a body shop with good reputation for quote & was mortified, $4,I took it to maaco & got it for $1,It has that pearlized paint so it cost moreI am very happy with the job., only complaint is the inside of the door handles are rough feelingI wish I had been told & I would have paid more to have them taken off as to not have had this happen

I have talked to the customer and asked them to come by so I can look at the vehicleIf their is an issue I will take care of itThe quality of the paint they purchased is very goodI will not refund their money due to their concern of overspray on vehicle

RE: Revdex.com letter dated Oct 4, ID# [redacted] Dear Revdex.com, We have reviewed the complaint of [redacted] and are happy to report the issue has been resolvedThe problem arose because the customer assumed that we would paint the interior panel for free just because he wanted it doneWe believed that when he deleted the estimate line for painting the tailgate jam saying "he would do it himself" he realized that painting everything inside of the tailgate would be his responsibilityHe apparently thought the tailgate inside panel would be included in the exterior paint job even though the contract he signed specifically states that our paint service is for the exterior only unless specifically itemized on the repair order which it was notMike J [redacted] General Manager

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below According to the statement, I find it hard to accept the business alleging that it was a parking error that cause my bolt in the finder to loosen up and separate from its placeAs a professional automobile body shop specializing in repairing body work and painting services, it is the responsibility of the business to advise the customer of any recommendations to fixing EVERY issue with the body of the carMy first consultation and bringing in the vehicle was to repair the finder dint and paint over the dint and minor scratches on the front right bumperIt is correct that I declined repairing the front bumper, it was not neededThe conversation with Vernon was in regards to repairing the finder,painting the front right bumper,and painting over minor scratches on the rear bumperI am baffled as a customer in regards to the allegations stating that I backed or pulled my car into a parking space causing the infractions on the rear and front bumper.The front finder part that is out of place also has paint flaking , These allegations are absurd and incorrectThe vehicle was never in an accident nor are these damages made from a parking mistakeI agreed to no repairs on both the rear and front right bumper, however the damage repaired was on the finder where the issue aligns from the bolt being out of place by someone incorrectly disconnecting this.I also stated to the representative that the after the work was done the back bumper was out of place, not damaged.Meaning that they did not take their time or concern in getting the job completely doneMy issues is the line connecting the finder to the bumper being misplaced and resulting in losing the bolt from its place and making the paint flake among the line connection.I do not think it is my responsibility to pay for the unfinished work done to my vehicle.This body shop is not honest and has a reputation with reviews concerning how is unsatisfied customers are, and has little concern for customer satisfactionI am most displeased with the allegations towards me,as a customer who respectfully paid the company as I relied on them to do the work for me Regards, [redacted]

What is it you actually would like me to do? I will take into consideration any reasonable remedy to sqtisfy you

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Hi Mrs[redacted] what we have done for her is just a paint service nothing more to her car , We don't offer our costumers air back service replacing or installation nor I have a technician for it to do the job She made a false Statement ,I told her her steering wheel is there that's her air bag .than she say you guys swap it , for what , Sorry it is 100% statement , I have not heard something like that in my entire experience in auto body business I can't do anything for her Thank You Kind Regards

The client is incorrect in his assessment of the projectThe pictures and his description of the work practices are misleadingAnyone who has been involved with asbestos abatement work knows that there is going to be residual damage on walls, ceilings etc do to the containment and work area preparation processThe proposal for this project did not include repair and upgrade work at the end of the abatement process, as part of the scope of workOur company went out of our way to assist the client in every way we could during our phase of the projectThe client seem to be under a great deal of stress when on site, he never had a complaint for us, only compliments for our work and workersOur company worked diligently, safely and in a timely manner, we undrestood the clients desire to move into the next phase of his projectThis project had many issues for the client to deal with - other trades and their time frames, inspections, insurance coverage concerns and the family wanting to reoccupy ASAPWe understand the clients frustration during this project, but we have completed numerous projects of this size and larger and have never had a complaintWe hope that the client is in his home and everything has worked out well for him and his familyEnvironmental Experts takes pride in its excellent service record and client historyWe will review this complaint, take it into consideration and we will make changes if necessaryThank you, [redacted] ***

" Mr [redacted] has not come back, but we are still willing to fix everything that he has a issue withIt seems like we will fix it thousand times and he will not be happy thousand times but we are willing to help."

The business will be reaching out to the customer directly to address the concerns in this complaint

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ The part in question is the rear bumper cover step pad which our estimator thought came with the upper bumper cover that we replacedThe customer was told that if we find anything not on the estimate we would call him to see hoe he wants us to proceedWhen the bodyman took the rear bumper cover off and inspected the new parts he found that the step pad did not come with the new bumper coverHe also found that we needed a couple of brackets that where not on the estimateThe estimator called the customer, as we said we would, the customer was had no problem paying for the brackets that we could not see at the time of the estimate but he did not want to pay for the step padAs I trieded to explain to the customer some step pads come with the bumper cover and others do notHe then asked me to hold off on the step pad until he called our corporate officeAfter recieving and replying to the complaint sent by our corporate office it was determined that we would not be paying for any portion of the step padI have attached a copy of that complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They told me the estimate for everything they can see and bumper cover you can see its on the top of the bumperalso the corporate office told me that the owner call mewhen I asked the manger he said he knownothing about it he takes care of all the issues so I think the manger was never even told what happenedThey don't care if they were wrong or told me wrong infothat's the way they run they shopthe manger even said thing get missed all the time its part of the business Final Business Response / [redacted] (4000, 9, 2015/12/10) */ Per a phone call from the company, they have requested to utilize Revdex.com's Mediation/Arbitration program in an effort to reach a resolutionFor questions regarding the process or to accept that offer, please contact [redacted] at Revdex.comTel [redacted] or email [redacted] @thefirstRevdex.com.org

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am rejecting this response because: reject this response for reasons: I have already been to the shop twice and the issues still have yet to be resolved When I asked about getting transportation since I had to return for a third time, Joel told me they won't because it wasn't a $paint jobLater in the same conversation, he stated that they couldn't because it was a paint shopI was either lied to or not told the truth in regards to this

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Yes, it is true that the insurance company was fully aware of the delay, however, that has no bearing on the situation itself The main focus for any successful business is good customer service and good customer service comes with trust When I took my car in and got an estimate again, I was told it would be an eight hour job I certainly understood the changes that occurred during the process The issue I have is not solely the length of time it took because the company subtracted my deductible and I didn't have to pay for it My other issues are: On one occasion I was told that my car was ready and drove all the way to the shop which is quite aways from my house, about miles out of the way just to be told it wasn't ready No one called me to let me know that it wasn't Then by the second week on Monday, 2/8, I was actually told by the owner that it would be done the next day and it was not Again, no one called me to tell me otherwiseHad I not called I'd not been told Then when I finally got my car back on 2/12, it was not cleaned at all inside or out Dust is everywhere in the car So much so to where it gets all over my clothes Mud has been tracked in on the carpet, there's over spray on the wheels, paint drippings inside the door, tape still stuck to the inside door, pieces of debris in the trunk I trusted this business to take care of my car and that didn't happen properly Last week I was told that they would try to get a detailer there last Saturday to clean my car since they only actually work Monday-Friday, 8- Yet again, because no one called me to tell me otherwise, I drove back there a second time under the impression that someone would be there to clean it and once again, it was time wasted The communication with this company was and has been very poor And now, after weeks, today I'm driving back there again for the third time to hopefully have this resolved So, for this owner to say my complaint isn't necessary I must disagree Not only is it necessary it's substantiated with photos.I certainly don't like being made out to be the bad guy nor do I like trying to make someone else look like the bad guy I don't have anything against this company or the owner I just wanted to be treated fairly and with respect, but most of all, I want this company to uphold to everything they proclaim they do in their advertising as well as whats been viewed on tv Regards, [redacted]

I am rejecting this response because: My Certiport Re-Take Voucher [redacted] for MTA 98-Security Fundamentals expiration date February 18, I have uploaded the orgininal document as a attachment and listed below is a copy of the emailSent from XFINITY Connect Mobile App -----Original Message----- From: [redacted] [email protected] To: [redacted] @comcast.net Cc: Sent: 2017-01-6:20:PM Subject: Certiport Retake VoucherMicrosoft Technology Associate EXAM RETAKE VOUCHER Your retake voucher number and expiration dates are included belowIf you have any questions please contact us: Email: [email protected] Within the United States: [redacted] Outside the United States: Click here to contact one of our Certiport Authorized Partners Retake vouchers must be used for the exam application and version indicated, and cannot be extended beyond their expiration dateThe voucher is not valid if altered or revised in any way and cannot be redeemed for cash, credit, or a refundCandidate Name: [redacted] Voucher number (case sensitive)*: [redacted] Expiration Date: February 18, Exam to Retake: 98-367:MTA: Security FundamentalsTest Candidate Instructions: Please take note of the exam policies found hereThe exam must be taken at a Certiport Authorized Testing Center (CATC)Please contact your desired CATC to ensure they are set up to offer your desired exam and to schedule your examFollow these instructions to take the exam: The testing center proctor will launch the Certiport testing systemIf you have not previously registered with Certiport, click the Register button and follow the instructionsOnce registered, you will enter your Certiport username and passwordOnce the exam has been selected, choose Payment Method on the confirmation pageEnter your voucher number if it is not populated alreadyVoucher numbers are case-sensitive and must include the dashesThe proctor will verify your identity and that you have chosen the correct examThe proctor will enter their username and passwordYou are now ready to take your examIf you pass the exam, you will receive an email notification and instructions on accessing your digital transcriptAn official certificate will also be mailed to the address specified in your personal profileCertiport Testing Center Instructions: Click here to view instructions on installing the exam softwareClick here to view instructions on administering the exam

We are responding to [redacted] ***'s complaint against Maaco on 9/25/In the begining [redacted] had emailed us pictures of his frame rails which we complied to do half the work with Trade BankWe have honored our promise and have completed the straightening of his frame railsTherefore his initial job has been completed When [redacted] dropped off his vehicle he proceeded to get other things done to his vehicle therefore his estimate went up on labor time [redacted] has brought us parts that are inadequate to complete the jobThe parts were damaged as well as told us that he wants it done to perfectionWe have told him that we can do our best to make perfect with given adequate parts but he refuses to do so [redacted] also want us to proceed with all this additional labor through Trade Bank a company that I told him that we would split the job on the initial first job but we have too much Trade Bank dollars right now and we cannot go beyond $ 600.00, on any additional workThis comes from our owner who has been gracious enough to proceed with more than we agreed to at 1st with our original agreementSince, notifying [redacted] that we were not going to do all the amount on Trade Bank that he has requested we have had text messages or via email: of threats that he is going to "Call his lawyer" or he is going to "Report you guys to the Revdex.com"We understand that [redacted] may not have the money to complete this jobHe may also be upset that he has too much Trade Bank dollars and he is not able to spend them with usI have offered and recommended that we fix his vehicle best as possible with the inadequate parts that he has given us as well that we pull his front end as best as possibleThis will make his van roadworthy and look presentable [redacted] wants all new parts as well as it to look perfect and not to mention use more trade dollarsWe have proceeded and told [redacted] that he should claim this accident on his insurance as an uninsured motorist claimIf not, let us go about fixing this as best as possible pulling the front end with the inadequate parts provided or he just needs to pick his vehicle up and take it else where or home until he can make up his mind or save up the moneyI feel we cannot meet his expectations with the job he wants for the money that he wants to spendWe have stored his vehicle now for almost days free of charge, taken threats and a Revdex.com complaint all in trying to help [redacted] We really would like to have this resolved ASAPWe hope that [redacted] will receive this message and proceed with one of the options we provided for himIf he cannot we will have to start storage on his vehicleWe also recommend that he applies for a loan to help him financially if he does not agree with our termsIf no settlement is reached after days from now we will start the abandonment processWe will try to work with [redacted] in every way possible from now going forthWe hope to hear a response at his earliest convenienceThank you, Maaco

As previously stated, we are unable to obtain a replacement voucher or have Certiport issue onePlease see previous conversation below:We have spoken with Certioort and confirmed that due to the expired re-take voucher Wise Guys PC was unable to provide the exam for Ms [redacted] Certiport has informed Ms [redacted] that they are unable to re-issue the expired voucher and that she is more than welcome to file a grievance with their companyWise Guys PC is unable to get a re-take voucher issued as we are only a testing center and followed Certiport's rules for attempting to test Ms [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowMr [redacted] did not respond to the following: - Inappropriate staff behaviour from Mr [redacted] (yell at me as customer in front of my family) when I compliant and he came to meet me in my house on Thursday September 1st- I disagree when he describe that the company works diligently, safely and in a timely manner, Please refer to the photos you will see the following : sleeping on site, bringing food/coffee inside contaminated house - Not Following the work plan approved by MASSDEP (staff not wearing Protective suits during the abatement, Disposing/missing house hold items without the owner permission) - Inappropriate fragile Packing that damage most of my kitchen content Regards, [redacted]

***, store manager, has been assigned this vehicle and will be monitoring it's completion personally Once the repairs are complete, I will review entire repair process, length of time, and any other variables I am willing to work with my customer on her rental expenses, I understand the frustration and will do my best to make it right for her [redacted] has already communicated between the filing of this complaint and today A plan has already been discussed and put in place

Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Ms [redacted] brought in her vehicle to be estimated on 10/12/15, at which time she was told her front bumper cover needed to be replaced due to impact damage, at an estimated cost of over $She declined this estimate and asked for a less expensive repair as she was planning on selling the vehicleThe repair she agreed to was to glue the crack in her bumper cover, thereby avoiding the cost of a new part as well as the cost of painting that new partRepairs were completed 10/17/and the vehicle was picked up the same day, at a cost of under $ Now, several months later, Ms [redacted] has ONCE AGAIN impacted something (she stated she hit a snow bank this time) which caused additional damage to her front bumper cover and/or caused the repair from October to failAny warranty the customer would have had is automatically voided once the vehicle is involved in a subsequent accidentThis is standardNo plastic bumper cover, new or used, is likely to withstand the force of an impact with a snow bank Ms [redacted] states that she was told at the time of the original repair "we will fix it one more time, when you hit the pavement." This is and makes no senseNo shop, including this one, would ever agree to fix a car for free the next time a customer hits something! Ms [redacted] has also stated in her letter that she is not interested in getting her car repaired at Maaco anymore and she simply wants a full refundShe wants a refund for work done in October because we are refusing to fix...for free...damage she has done to her car in DecemberThis is absurd on its face Ms [redacted] paid $for the original repair, which she is now disputing, based on "service quality issues", however, the root cause for all this is NEW damage she herself caused and which she inexplicably expects us to fix for free Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) The guy I dealt with at Maaco is a liarBottom line is that I received horrible repair service and lied to about getting my car fixed when it broke againI was never in an accident, I never hit a snow bankMy bumper that was glued back to my car detached when it snowed and I drove on the snowMy boyfriend was present when this liar clearly said they would fix the car one more time if I was to hit a pavementI guess I should have known that no amount of glue is strong enough to hold a car together despite this guy at Maaco assuring me thatI refuse to be taken advantage of and will fight this until I get my money backI have currently disputed the charge with my credit card, and I will sue Maaco if I have toOn top of that I will make sure everyone I know, family, friends, co-workers, neighbors to stay away from Maaco in Fridley as they perform mediocre work and refuse to provide a warranty for their sub-standard work Final Business Response / [redacted] (4000, 9, 2016/01/07) */ The customer has so far not even bothered to bring in the car and only wants to call in and be told that we will fix the damage, sight unseenThe customer states she hasn't hit anything, but also states we promised we would "fix the car one more time if I was to hit the pavement"The customer's story doesn't add upThe customer declined the recommended repair in favor of the sub-standard repair

Initial Business Response / [redacted] (1000, 5, 2016/03/04) */ We are in possession of the actual repair order that states "Any defects on parts,Maaco will not be responsible for proper fitting."The customer, [redacted] ***, was advised of the outcome of providing an aftermarket part upon dropping off his vehicle.Both of his parents we're also informed of this issue.We are firm in our statement and are declining the request for additional repairs,due to the fact that we completed our intended work