Maaco Collision Repair & Auto Painting

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Have *** pictures to show the little speck *** called on Only the one side had issues the drive side the other one was fine, the side that had issues was redone the last time it was redone there was paint on my car, not only the surrounding area but the back driver window as well as the back door handle and a gob of white paint under that that seems to have fallen while repainting was doneif these pictures are not clear enough a movie of the damages is available per request of the Revdex.com or Macco auto.Thank You
*** ***

To whom it may concern, This is in response to case number ***, Mrs*** complaint about work that was performed on 4/15/2015. Mrs*** is complaining about the rear bumper lower finish panel being loose and the front bumper not staying in the right side
mounting bracket in the fender. On October 1, Mrs*** brought her *** *** *** to the shop to inquire about some damages to her car that she felt were our responsibility. *** is the original work order showing the scope of work which was to repair and repaint the rear bumper cover due to some scratches, repair and repaint the passenger side fender because of a dent at the rear edge near the door, and to blend refinish the passenger side front door to ensure a good color match with the fender. The third to last line indicates this was an elective repair meaning the customer has chosen not to repair the vehicle according to class A insurance repair standards, but instead has chosen a less expensive repair process involving masking up non painted parts instead of removing them and re-installing after painting. The reason elective repair is less expensive is because there is no accruing labor for the remove and installation of these parts. The last line on the original work order states that the customer declined repairing the front bumper. There was a small amount of paint transfer on the front bumper that we were able to clean off as a customer service gesture. The issue that was explained to Mrs*** was that there was nothing removed or replaced on this car when we did the original work. Upon inspection of the car on October 1, it was found that it is now missing a mounting bolt, the tab where that bolt mount the front bumper is torn as well, and the front bumper is not staying in the mounting bracket. I can only hypothesize that this additional damage was already present from the original accident and decided to show itself months after the original work was performed. Had Mrs*** not declined repairing the front bumper cover, then our suggestion may have been to replace the front bumper cover once he damage was assessed. In response to the rear bumper lower finish panel being loose. Once again, referring to the original scope of work on the work order, nothing was removed off the car when the original damage was repaired. Upon inspecting the area on October 1, I noticed scratches and gouges on the very bottom of the finish panel directly below where it has come un mounted. I can only surmise that something made contact with the rear bumper finish panel and when the car was moved, it pulled the finish panel loose. Similar to when you pull too far into a parking spot and your front bumper rubs the curb. When you back up, the curb pulls on the bumper and can damage it. Finally, in response to the refusal to discuss warranty. It has always been Maaco's policy that we do not warranty work that we did not perform. Referring back to the work order one last time, we repaired the rear bumper, right fender, and blended paint into the right front door, all without removing anything from Mrs*** vehicle. Maaco's warranty covers adhesion problems with the paint and the gloss/shine of the paint for three years, the integrity of the bodywork performed is covered for one year. There is no warranty on Mrs*** front bumper due to the fact that Mrs*** declined repairing it. Also there is no warranty on the rear bumper lower panel since it was not removed and it is not a painted part. The three year warranty is still in tact on the painted surface of the rear bumper, front right exterior door panel, and right fender. If Mrs*** wished to have the front bumper repaired, it would be considered a separate job and charged for accordinglyHowever, we will take into effect her status as a previous customer and offer her a discounted rate on the body labor as a customer service gesture. Also, when the car is present I will be more than happy to remount the rear bumper lower finish panel at no charge as I offered when she was here in October since it will take no more than five minutes. If anything further is needed please let me know.***

When Mr.P*** made estimate , how much cost for (paint & preparation) with one year warranty for my car , he used commercial prices , as for wholesale dealer where year warranty cost me extra $instead of retail prices as for private costumer (as I am ) where I would not pay price almost twice higher for one year warranty

My husband and I just returned from SanBlas Ilands sailing onVIP One We are from Canada It was an incredible experience Our Captain and hostes/chef were very professional, engaging and had a great relationship with the Kona Indians We highly recommend this adventure! We booked our trip through Natvia Tours They oganized transportation to and from Panama City We flew there and drove back They arranged a driver The flight is quick, but the hour drive was great to do too as we got to see the countryside

We are in receipt of your letter dated August 31st regarding the Revdex.com Complaint filed by the Customer for Product Issues regarding quality of workmanshipAfter reviewing the information provided by the Customer, and revisiting the scope of our work, it is our position that we are not
responsible for the specific issues being raised by Customer with regards to the fit and finish of the vehicle in the areas being identifiedThe reasons are as follows:The vehicle was received at our facility completely disassembled iewith all components removedAt no time, were there anyparts available to perform any fit or finish inspections either before, during or after repairs and paintThe repair order specifically defines the scope of the work performed and allocations for fit and finish were not part of this projectThe Quarter panel replacement was suggested only after evidence of substandard work was identified after paint removal.These repairs were performed on the Quarter Panel by someone other than our shopPlease note that these previous repairs were in an area outside of the bumper fitment area being questioned by the CustomerWe did recommended replacing that section of the quarter panel and specifically informed the Customer that we would only be cutting and welding the panel below the body line in order to preserve the integrity of the body lineThe section of the old quarter panel being replaced was disengaged from the vehicle body at the original factory weld points.The new panel was attached to the body in the same location and welded into placeAs is the case with all panel replacements, the intent is to install the new panel to the mating surface such that all surfaces in all directions fit correctlyWe were successful in achieving this fit with no issuesWith regards to the Spoiler positioning being off in relation to the Quarter Panel, it is important to note that the section of the Quarter panel against which the spoiler is being compared is part of the original panelThe replacement panel was attached at a point lower which confirms that the Spoiler was never aligned to the Quarter Panel prior to the vehicle being received at our shopWith regards to the gaps between the molding and windshield, we refer back to the fact that the vehicle was delivered to usdisassembled condition and no components were available for fit/finish verificationFurthermore, it is very likely that the misalignment may be due to the fact that the components being installed to the vehicle may not be part of the original vehicleIn this case, gaps and misalignment to mating components are to be expectedThe Customer was intimately involved with the entire process of the vehicleIn order to meet the Customer’s satisfaction, thevehicle was delayed for paint on occasions in order to correct specific concernsAny specific concerns identified were corrected prior to paintAfter paint, the delivery of the vehicle was postponed times in order to correct specific issues identified by the CustomerUpon completion of the work, the Customer inspected the vehicle and signed off as to the Satisfactory completion of thework performed. From the very beginning, we were very clear with the Customer that this was not a Restoration and there was never an attempt to oversell our servicesOn at least one occasion, we offered the Customer the opportunity to remove the vehicle from our facility and have the work completed elsewhere if he was nervous about the Quality of WorkmanshipThe Customer had unlimited access to our facility and was welcome to inspect the work as often as he wishedFrankly, this Customer’s vehicle was given a greater degree of care and respect than he is giving us credit forWe have worked with numerous Customers who have wanted us to perform specific body repair and painting activities while they handled the removal and installation of componentsWhen multiple parties are assuming different roles, these types of situations are commonplace.With this in mind, we have offered the Customer estimates to correct the issues with the rear bumper and the windshield molding fitThese estimates have been discounted in order to help the Customer with budgetSince the Spoiler misalignment is in relation to the existing Quarter Panel, we will need to evaluate and quote this separately and may need to make modifications to the Spoiler and Trunk Lid.We have attempted to satisfy the Customer in every way possible but cannot assume responsibility for issues which are out of our control and outside the scope of our Repair. Sincerely, Hisham “Sam” M*** Maaco Of Chantilly

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I have issues with the business response for several reasonsSome of the statements are just incorrect and not trueThe business is also deflecting their responsibility and instead of taking ownership, is choosing to point the finger at meI am not interested in going back and forth and point fingers because this is not addressing the issueI will respond to the inaccuracies because this will be part of the public recordThe bottom line is that we need to stick to the facts and deal with thoseThe fact is I dropped off a car to have paint and body work done and the expectation was that it would be done properlyThe work was not properly performed and I think it would be unreasonable to ask me to pay again for work that was supposed to have already been done.The following is in response to the Business’s response:1. BUSINESS RESPONSE: The vehicle was received at our facility completely disassembled iewith all components removedAt no time, were there any parts available to perform any fit or finish inspections either before, during or after repairs and paintThe repair order specifically defines the scope of the work performed and allocations for fit and finish were not part of this project.1. CONSUMER RESPONSE: Saying that the parts were not available at any time is just Not trueI assume the business is referring to bumpers and window molding since these are the areas in questionI have always had the parts and if they were needed then they should have been asked forAny part that was needed was promptly providedRegardless of if the parts were in the shop or not is really not relevantThese parts would have been put on after any bodywork has been done and are not used to measure any cutsIf measurements were taken from the passenger side, then this could have been compared to the driver’s sideAlso as far as the window channel, a straight edge should\could have been used to determine if the cuts were straightMolding is not used to determine if there is a straight cut lineWe both agree that measurements should have been taken so I don’t understand why the business is refusing to correct the issueAs far as fit and finish not being part of this project I don’t understandI don’t understand why a body shop would use this as a defenseWhy would a consumer want the parts put on if they wouldn’t be put on correctly? The reason for replacing the quarter panel was because the previous repair was not performed correctlyThis repair was to put the new quarter panel on correctlyPlain and simpleIf this was not the case then why would I pay the extra $2000?2. BUSINESS RESPONSE: The Quarter panel replacement was suggested only after evidence of substandard work was identified after paint removalThese repairs were performed on the Quarter Panel by someone other than our shopPlease note that these previous repairs were in an area outside of the bumper fitment area being questioned by the CustomerWe did recommended replacing that section of the quarter panel and specifically informed the Customer that we would only be cutting and welding the panel below the body line in order to preserve the integrity of the body line.2. CONSUMER RESPONSE: The following is another incorrect statement: “We did recommended replacing that section of the quarter panel and specifically informed the Customer that we would only be cutting and welding the panel below the body line in order to preserve the integrity of the body line.” This was not a recommendation by the shopIt was me who wanted the shop to preserve the original body line and that was agreed uponUnfortunately the business didn’t keep the original body line and went into the trunk area and placed a lap weld at the top, in the trunk area of the carThis was totally different than what we agreed upon.3. BUSINESS RESPONSE: The section of the old quarter panel being replaced was disengaged from the vehicle body at the original factory weld pointsThe new panel was attached to the body in the same location and welded into placeAs is the case with all panel replacements, the intent is to install the new panel to the mating surface such that all surfaces in all directions fit correctlyWe were successful in achieving this fit with no issues.3. CONSUMER RESPONSE: This statement is incorrectThere are fit issues which is why we are having this discussion.4. BUSINESS RESPONSE: With regards to the Spoiler positioning being off in relation to the Quarter Panel, it is important to note that the section of the Quarter panel against which the spoiler is being compared is part of the original panelThe replacement panel was attached at a point lower which confirms that the Spoiler was never aligned to the Quarter Panel prior to the vehicle being received at our shop.4. CONSUMER RESPONSE: This statement is incorrectThe quarter panel is not against the original car panelAs mentioned in #above, the original body line was not kept intactThe original body was cut past where it was supposed to be cut and when the quarter panel was put on, it was not attached properly to the carThe spoiler is in the correct location because it aligns properly on the passenger side, along with the bumper.5. BUSINESS RESPONSE: With regards to the gaps between the molding and windshield, we refer back to the fact that the vehicle was delivered to us disassembled condition and no components were available for fit/finish verificationFurthermore, it is very likely that the misalignment may be due to the fact that the components being installed to the vehicle may not be part of the original vehicleIn this case, gaps and misalignment to mating components are to be expected.5. CONSUMER RESPONSE: I will refer back to #above stating that the parts are not needed to perform any cuts and would only be put on after the body work has been performedI will also reiterate that these parts were never requestedThe molding is original to the car and should have the correct fitThe issue is that the metal was cut back too far in the windshield area and not properly replacedI have pictures to show the quality of work and how the cut lines are not straightThe areas where the lines are not straight or properly replaced are the areas where the trim does not fit correctly.8. BUSINESS RESPONSE: On at least one occasion, we offered the Customer the opportunity to remove the vehicle from our facility and have the work completed elsewhere if he was nervous about the Quality of Workmanship8. CONSUMER RESPONSE: This statement is totally untrueThis conversation never happened8. BUSINESS RESPONSE: With this in mind, we have offered the Customer estimates to correct the issues with the rear bumper and the windshield molding fitThese estimates have been discounted in order to help the Customer with budget8. CONSUMER RESPONSE: This doesn’t have anything to do with my budgetThese items were discounted because the business agreed that measurements should have been takenI have already paid to have this work done and I don’t believe that I should have to pay again to have the work done properlyThis should have been done in the first placeThe business is failing to realize this.8. BUSINESS RESPONSE: Since the Spoiler misalignment is in relation to the existing Quarter Panel, we will need to evaluate and quote this separately and may need to make modifications to the Spoiler and Trunk Lid8. CONSUMER RESPONSE: The spoiler and trunk lid are not misalignedEverything is related to how the quarter panel was replacedWhen the quarter panel was put on, it was put on so that it sticks out too far from the trunk lid areaIf the business is interested I am willing to show this to themI don’t think they fully understand the issue.8. BUSINESS RESPONSE: We have attempted to satisfy the Customer in every way possible but cannot assume responsibility for issues which are out of our control and outside the scope of our Repair.8. CONSUMER RESPONSE: The business response is for me to pay again for what I already paid forI don’t believe this is truly an attempt to correct the issue and satisfy meAs I mentioned in my initial complaint, this is be something that the business should correct since the problem was with measurements not being taken and with sloppy workThe items mentioned are completely within the scope of the repairI don’t believe it’s out of scope to have the quarter panel replaced AND for it to fit correctly
Regards,
*** ***

Mr *** came into the shop, with his wife, in the early
afternoon on Dec 3, 2015. He first
talked with ***. Then I; ***
reviewed his claims with him. He claimed
we had swapped NEW items on his car with used parts from another Audi. First he claimed that one
of our employees
had stolen the items to put on their own car. When *** explained that none of our employees have an Audi, he
changed the story to we had changed the parts to put on another Audi that he
saw on our lot at the time. He said he
had just purchased and installed all items before bringing his car into our
shop for repairs.The items he claimed we switched were:Hood
InsulatorRight
headlightEngine
coverRight
fender marker light coverFINDINGS AFTER RESEARCHING THE JOB:No other Audi was on our lot throughout this jobs stay. Proven by the daily records of our production schedules;
(called Paintline Status Report). It is
a daily diary of every vehicle that is on our lot. It is my daily work plan and I track each
employee and what work they accomplished on each day. I have these reports for every day of the
last years. I reviewed these documents
from the day before Mr ***’s car came in to the day after he took it
away. At no time during that period, was
there another Audi having work done on our lot. I shared these documents with Mr ***. We had no reason to swap out any parts.Hood Insulator: A Note
was written on final repair order, (same date & time stamp as with his
signature). The Note stated that the
panel was worn thin and did not fit correctly. We told him, in writing, about the problem before he picked up the
vehicle. But no repair or replacement
was authorized.Right headlight, engine cover & right fender marker
light cover: No work was requested or
performed on those panels. No reason for
removing those parts.Now, after receiving this notice from Revdex.com, his list is
growingWe gave Mr *** a nice paint job for his money. We did not agree to replace any used parts
for free. And we had no reason to trade
out any other parts. We will not be
issuing refunds or paying for parts he would like us to replace

The Repair was finished on 9/30/2014 which is well over a year since the warranty has expired(Our warranty on rust repair is days.) We went to look at the truck and saw one spot that was not rust and that we would help fix for customer
satisfactionThe rust that they wanted us to fix was outside the area we repaired and that they would have to pay something to have that fixed. When that was explained to Ms***, they became combative in the conversationWe tried to calm them down, but they started yelling and swearing towards I and the EstimatorI did say at this time we are not willing to do anything because of their attitudeWe tried to explain to Ms*** that in order to have a more lasting repair, we would have to replace the complete boxside

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint This matter will still stay open until I am satisfied with end resultsI am not complaining about the quality if the paint itself, I am unsatisfied with the quality of the application of the paint.
Regards,
*** *** 2/18/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution]Maaco did not call on 08/27/as they claimedI am not willing to commit to any lies in reference to my Dodge BA call was never placed and therefore I will not agree to any termsWhen a business is taking in a client the business has to fulfill the contract accordinglyMaaco did a sloppy job and wants to hold me accountable? Really? My wife has a business, too and when customers complain about anything it will be done free of charge until the dispute is settledAny business that claims to work satisfactory should do so and have a professional work ethic and not hold the customer accountable for their mistakes nor for any thing else that pertains to the businessThey need to stop lying and fulfill their contract accordinglyAs I stated it is an inconvenience for my wife and myself to have only one vehicle while the other one should have been finished in a professional way within weeks maxIn addition all dents and scratches have been pointed out as well as the rust and I did not use any sort of tape, yellow, green or purple or whatever color they claim
Regards,
*** ***

---------- Forwarded message ----------From: Maaco North KCDate: Thu, Feb 25, at 10:AMSubject: Complaint ID *** ResponceTo: ***The insurance company was fully aware of the delays due to the vehicle having a none OEM color on
itThey are not concerned with the amount of time it took and Ms*** has no standing with the insurance company therefore her complaint is unnecessary.MAACO North Kansas CityTennis CourtKansas City, MO 64116"Behind *** *** *** in North Kansas City"###-###-####***

I am rejecting this response because:For one he's not telling the truth if they would of put the panel that I payed for there never would not be any rust coming back in the first place all they did was cut a inch piece off the panel I payed for now you can see the patch my truck wasn't that rusty I'm mad because they lied and for being a manager his attitude wasn't the greatest I need to be reimbursed some money back they didn't do the job that they said and I paid for thank you

I took my Acura RSX to get repaired and painted at Maaco *** *** *** ***, NJ on 1/19/On 4/17/I noticed that the paint was beginning to crack on the hood of my car on different locationsUpon paying for the services I was told by Maaco that the paint job would have a yr warrantyHowever, this was not honored by Maaco on 4/18/when I went back to the shop to show them the cracked paintAfter showing the shop workers the cracked paint they responded with hostility and refused to repair the damage on my carIn addition to the paint job I have a parking light bulb that is missing from my headlight assemblyI would like Maaco to resolve this as it is stated that I have a yr warranty in my contract receipt

To Whom It May Concern: I understand the customer’s concernHowever, first of all, the “best written Estimate” that Mr*** is talking about is only an EstimateThere is a reason why they are called EstimatesSecond, we are talking about a year old car, a Ford Mustang, which has been
repaired a few times beforeWith older cars, we never know how much bondo the previous repairs have used to repair such said carsPlease read the Note that our head-estimator put on the second page of the Repair OrderIt reads: “NOTE: After stripping the Mustang, Maaco may find old bondo body work repair and we will discuss with the customer of proper repairs of old bondo work, and at what cost to repair those areas after the strip work is done.” There it is! We DID find old bondo body work repair after the Mustang was stripped by our certified techniciansMaaco did not do any repairs without talking to Mr*** first and getting his approval[See page of the attachment]Maaco also took pictures of the car throughout this process and sent them all to Mr*** and he agreed on the repairsNow, I do understand that nobody, and I mean it, nobody wants to pay money to fix cars, but these are valid chargesAll we asked Mr*** was for more hours to fix the significant amount of old and previous bondo on the MustangAny other shop would have asked thousands of dollars for this kind of job; however, we gave Mr*** a deeply discounted price of $+ any applicable state taxes, if any (hours x $labor)Please note that Labor costs more in other shops (usually around $90/hr)Please see page of the attachment where Mr*** gave us permission to go ahead with the repairs of his MustangAgain, we handled this very professionally: first, we told Mr*** in person and in writing that our technicians may find old bondo body work after the car was stripped in our shopSecond, as soon as we found these old repairs, we notified Mr*** immediately and did not continue on his repairs until Mr*** gave us his permission to continueAgain, I apologize for the charges, but we are dealing with a yr old car, which is worth fixing it, but that also means that it has more hidden problems that we could see with a naked eyeThese issues (previous old bondo repairs) were only seen after the car was stripped off.) We do not see anything wrong that we did in our partThe $extra charge was a very discounted price we gave to Mr***, it a valid and we stand by itSincerely, *** (General Manager)

Much erroneous information on this complaint...hard to know how to respondPerson states "came for estimate left w/ damage" More accurate would be "came with damage, left with damage." Person states purchase price $22, I am guessing that is what was paid for the vehicle, but that
does not have anything to do with any amount that was quoted in terms of repair cost for the damage repairs they wanted (which went far beyond the one area of rust in question)Person states she wants "back bumper replaced completed where the whole was put and I request to have my vehicle repainted same color it currently is." Huh? Her back bumper was not the area that my estimator touched (back bumper is plastic), so why would she request I replace it? And she wants her vehicle repainted? I'm going to repaint her entire vehicle because the rusty piece of metal my estimator touched disintegrated and left a small, pen-size hole? Again, we are not responsible for the significant rust that was already present. It does not appear this person wants to be reasonable Shop has offered to fill the hole that is present and put paint on the area...returning it in much the same condition as when it came to the shop The customer seems to think that her car should be repaired for free, which we will not do

I took my Acura RSX to get repaired and painted at Maaco *** *** *** ***, NJ on 1/19/On 4/17/I noticed that the paint was beginning to crack on the hood of my car on different locationsUpon paying for the services I was told by Maaco that the paint job would have a yr warrantyHowever, this was not honored by Maaco on 4/18/when I went back to the shop to show them the cracked paintAfter showing the shop workers the cracked paint they responded with hostility and refused to repair the damage on my carIn addition to the paint job I have a parking light bulb that is missing from my headlight assemblyI would like Maaco to resolve this as it is stated that I have a yr warranty in my contract receipt

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.According to the statement, I find it hard to accept the business alleging that it was a parking error that cause my bolt in the finder to loosen up and separate from its placeAs a professional automobile body shop specializing in repairing body work and painting services, it is the responsibility of the business to advise the customer of any recommendations to fixing EVERY issue with the body of the carMy first consultation and bringing in the vehicle was to repair the finder dint and paint over the dint and minor scratches on the front right bumperIt is correct that I declined repairing the front bumper, it was not neededThe conversation with Vernon was in regards to repairing the finder,painting the front right bumper,and painting over minor scratches on the rear bumperI am baffled as a customer in regards to the allegations stating that I backed or pulled my car into a parking space causing the infractions on the rear and front bumper.The front finder part that is out of place also has paint flaking , These allegations are absurd and incorrectThe vehicle was never in an accident nor are these damages made from a parking mistakeI agreed to no repairs on both the rear and front right bumper, however the damage repaired was on the finder where the issue aligns from the bolt being out of place by someone incorrectly disconnecting this.I also stated to the representative that the after the work was done the back bumper was out of place, not damaged.Meaning that they did not take their time or concern in getting the job completely doneMy issues is the line connecting the finder to the bumper being misplaced and resulting in losing the bolt from its place and making the paint flake among the line connection.I do not think it is my responsibility to pay for the unfinished work done to my vehicle.This body shop is not honest and has a reputation with reviews concerning how is unsatisfied customers are, and has little concern for customer satisfactionI am most displeased with the allegations towards me,as a customer who respectfully paid the company as I relied on them to do the work for me
Regards,
*** ***

The customer returned today to have her door re-aligned which we completed while she waited and took only minutesShe never mentioned anything about the inside of her door when she was here or we would have addressed that at the same timeWe will call her first thing Monday morning to resolve
any concerns she may have.Thank you

I am rejecting this response because: reject this response for reasons:I have already been to the shop twice and the issues still have yet to be resolved. When I asked about
getting transportation since I had to return for a third time, Joel told me they won't because it wasn't a $paint jobLater in the same conversation, he stated that they couldn't because it was a paint shopI was either lied to or not told the truth in regards to this

Complaint: ***
I am rejecting this response because:We want an answer, as to why the language and tone (use of the *** word towards me) of the Manager of Maaco reflects a troubled teenagerMy wife was on speaker phone and she was appalled, and suggested that I stop all communication and business with such fraudulent people.I am puzzled as to why MrP*** got the understanding that I am a resellerI would like some clarification for as to why he thought that I was a reseller and decided to tell me that warranty is not included, without first clarifying what type of customer I amThis is my personal car, and that is why I inquired about the warranty. During my attempt to speak to MrP*** about this, his dismissive and crude language suggests that MrP*** maliciously made the decision to say that our estimate did not include warranty, in order to up-sell us on the $warranty package.I do not need his apologyI am not a reseller, and simply want to my $170+tax back, because warranty is already included in every package
Sincerely,
*** ***