Maaco Collision Repair & Auto Painting

I am rejecting this response because:My vechicle was a 2015 leftover purchased with 250 miles in January one month before the accident. It was new on the lot.  There comments about the scratch on the bumper have nothing to do with the accident and asked how much it would be to paint it while they had to paint the accident damage. They did not do it as they were asking too much and I did would not pay that price. ALL THESE COMMENTS HAVE NOTHING TO DO WITH THE DAMAGE THEY CAUSED TO MY VEHICLE WHICH STILL REMAINS TODAY.  I have had my car inspected by 2 more shops and they both support that there is triple the amount of paint on the door and fender, the door was supposed to be new, IT IS NOT, my door is not closing flush the door and window moldings are bend and chipped and were not like this even after the accident. There was matte paint left on my vehicle and mismatched blue color no clearcoat, I had to go back and point all these things out after. Every time I went they damaged another part of the car. When I picked up the car which they had for 2 weeks too long and the rental car was cancelled because they took too long, I had to get my car back. When I got the car home and inspected more closely being a lay person I was so upset and did not know what to do. They fraudulently cashed the check.  My name was on the check I did not sign it. I was in a spot wher I needed my car back so I could work but I had a damaged car that I now had to deal with these issues.  When they sprayed my car they left the vehicle exposed to the residue spray which coated my windshield and other body parts making them rough. When it rained, the wipers could not clean the windshield due to the residue   One of the shops inspecting the car cleaned the residue off for me I have confirmation of all these remaining issues from 2 other shops.  I felt fearful to have any further dealings with regard to all these issues since they felt they could give me my car back in this state to begin with where is the customer service, who is overseeing the work? Are they even capable of performing the work? Consumer affairs to protect people's personal property?  I have my car as proof, I am not having it fixed yet until this is resolved. 
They took Allstate's money fraudulently, kept my vehicle 2 weeks too long and returned my vehicle in a damaged state   Anyone can come and see for themselves the state of my car         [redacted]

This shop has been owned by another person since May of 2014 I have not been in connection with the shop since that time as owner or manager please contact the shop directly with any complaints as maybe they have not filed with you yet.

CASE # [redacted]
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To Whom It May Concern,
 
The vehicle was towed  to our facility Nov.11, 2014 but we did not receive authorization to fix the vehicle from Mr. [redacted] until December. Mr. [redacted] was advised not to have his vehicle fixed as it was deemed a total loss by the insurance company. Mr.[redacted] explained to me that he had already had an engine installed and that he had put in too much money and wanted to have the vehicle fixed. I explained to Mr. [redacted] that I would need a few days to work on a price to fix his vehicle as it was going to take some time to find parts at a cost low enough to fit his budget. Mr. [redacted] agreed to installing used parts on his vehicle. After researching parts I called Mr.[redacted] and advised him how much it would cost to repair his vehicle and make it road-worthy. Mr. [redacted] agreed to the price and to have it repaired. I advised Mr. [redacted] that after the repairs were done  he would still have to get a certified GM mechanic to reset his airbags. Mr. [redacted] understood and agreed to have it repaired.
 Mr. McCullough came by the Center in January. I showed Mr. [redacted] the progress of the vehicle and the work that was done on the vehicle. At that time I advised Mr. [redacted] we were waiting for an OEM (Original Equipment Manufacturer) clock spring part for the airbag as we could not install the air bag without the part. I advised Mr. [redacted] at that time that we could be waiting 10 days or more for the part. Mr. [redacted] understood.
 I had not heard from Mr. [redacted] again until February, when I received an email from our Corporate office in regards to Mr. [redacted]'s concern that the vehicle was taking too long to get finished. When I spoke with our Corporate Office I was advised that the matter had been forwarded to Mr. [redacted], the president of the company. I attempted to contact Mr. [redacted] in regards to his concerns but he would not respond to my attempts in contacting him. I then spoke with Mr. [redacted] and advised Mr. [redacted] that the part had in fact arrived and the vehicle would be done within the next five (5) days. After five (5) days, I contacted Mr. [redacted] who then advised Mr. [redacted] that he would need an additional thirty (30) days to make payment as he didn't have all the money to pay for the repairs.
 Mr. [redacted] paid for and picked up his vehicle on April 21,2015. I advised Mr. [redacted] that there were warning lights on in his vehicle, including the airbag light and that they would need to be reset by a certified GM mechanic. Mr. [redacted] understood and advised me he was on the way to the mechanic. I advised Mr. [redacted] when he first dropped the vehicle off that the warning lights would be an issue and have to be reset by the dealership or a certified GM mechanic, as we do not have the equipment to reset or clear out computer error codes. Mr. [redacted] was explained this by Mr. [redacted] as well. This is to insure for all our customers as a safety feature that they have the lights and computers reset by the manufacturer once we install parts.
I would like to resolve the issue with Mr. [redacted] by letting him know that when he is ready to paint the vehicle we would offer a discount equal to 200.00 off any regularly priced Urethane paint service (or better) as we appreciate the business he has brought to us in the past. 
 
[redacted]
Maaco Collision Repair and Auto Painting
40 Seyler Dr. 
Petersburg, VA 23805

Revdex.com
CC Customer
If customer delivers his car to us, we will take care of his paint issues. 
Thanks [redacted]

Revdex.com spoke with [redacted] from the business. He said that he has repainted the two plastic pieces twice. The molding was not mounted down as flat as it should have so they took it up to remount it. In doing so a small chip happened in the paint. He has attempted to fix it but a small spec is coming...

through the paint.The estimate acknowledges paint imperfects might occur he is not sure what else to attempt in this vehicle. I let him know I would reach out to the customer at this time to see where we can go from here he said he would be open to options but he is not sure what she is really looking for he is willing to attempt it again.

I am rejecting this response because: reject this response for 2...

reasons:
1. I have already been to the shop twice and the issues still have yet to be resolved. 
2. When I asked about getting transportation since I had to return for a third time, Joel told me they won't because it wasn't a $4000.00 paint job. Later in the same conversation, he stated that they couldn't because it was a paint shop. I was either lied to or not told the truth in regards to this.

In response to the plug being attached and lights functioning when she brought the trailer in on September 15th 2014, In the attached picture you can clearly see the plug was not attached leading us to believe that the damage to the plug was not caused by Maaco.

I am not sure the attachment will open correctly. I may need to fax it in to you.
Tiffany Helms dropped the 1999 Mustang off at Maaco Collision Repair in Greenville on August 8th, 2015. The bumpers and body kit were supplied by customer. As we tried to understand how to mount the supplied...

parts, we decided it was not something we could do sccuessfully. No mounting hardware was supplied with the body kit, nor were there any mounting holes in the kit. We are not comfortable with fabricating parts for mounting parts to a vehicle for safety and cosmetic reasons. In an effort not to create a bad or worse situation with [redacted], we decided it was best to advise her to take to the body kit to a company that installs aftermarket body kits to insure it was done correctly and securely. The rear bumper came to us with repairs previously done to it, that was another deciding factor. Maaco in not way performed any repairs to the rear bumper. When the Mustang came to Maaco, the gentleman that dropped off the car put the rear bumper in the Mustang. Upon removing the rear bumper from the vehicle, it was not straight.  With regard to the emblems, we always have the emblems restored immediately in an effort to keep the repair process moving forward. The emblems were completed and the charge was $120, as was stated on the repair order.
Certainly, Maaco does not want frustrated customers and we are willing to accommodate the customer in any way that is reasonable. Unfortunately, we can not install the supplied body kit as it is not a factory set and will not mount according to  the factory recommended procedures.
Please let me know what I can do to help the situation for [redacted].
Thank you,
[redacted], owner
Maaco of Greenville

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:it was not the 1000$ paint job I asked for. There is only a base coat on the car! A professional shop told me I got ripped off. If there were more coats and the matte finish I asked for then this problem would not have occurred. The paint looks horrible right now and I feel like they should repaint it for free because they ripped me off the first time. Why should I have to get 500 more dollars into another paint job when they didn't do it right the first time. Clearly this business aimed at a young 18 year old thinking they could get away with it. This paint job you put on is the same as your 250$ pain job and I asked for the 1000$ one and paid over 1000$ for it and it looks horrible! The matte wax I used should of protected the matte finish and made it look better, it shouldn't of ate into the paint. It did because you guy did not do it right. You cannot blame the chemical because the company Chemical Guys knows there products and can stand behind them. Blame yourselfs for this incident and give me mymoney back or repaint it how I asked in the first place. 
Regards,
[redacted]

Refund has been issued but it takes between 7-10 business day to return to your account. The reason the money wasn't refunded at initial time of request was because the customer approved the repairs, parts were ordered and paid for. Refund would not be issued until [redacted] had paid for repairs....

Sorry for the inconvenience.

Last week we sent to you our concerns regarding the poor service offered at Maaco ([redacted]t) in [redacted].
Please be advised that the owner ([redacted]) has resolved ALL pending issues. Maaco "made it right".
No action is required.
Thank you for your assistance!

Review: To Whom It May Concern: I took my 1996 GMC Truck to Maaco Collision repair & Auto painting Center at: Maaco Center 1120 Kansas Ave Modesto, CA 95351209-576-7722

They are advertising a Maaco Modesto Black Friday Sale. They are offer a 50% discount from the regular price of $599.95 on Urethane paint. The salesperson told me that I would not like what I would get for the $300.00 I told him I didnt understand since according to them it would be a $600.00 paint job and the only reason it would cost me $300.00 was because it was on sale. He told me that they dont make money by only getting $300.00. I told him that the trucks paint was in good condition with the exception of a few areas that needed a touch up and I would be keeping the same color thus very little would need to be done. He finally agreed to paint the truck for the $300.00 plus Tax. I decided to have them paint my truck and left it with them November 25, 2013. Today I was called and told the truck was ready for pick-up. To my disbelieve, they have only painted the roof of the truck and refused to listen to me, and told me that for $300.00 that is all I get, and they dont want to talk about anything. They claim I signed the work order and didnt write that the entire truck would be painted. I didnt write the work order. My #XXXXX repair order has written on it the following: Surface repair. light chip & scratch repair. Sealers. Universal sealer Paint services. base coat/performance clear coat. Refinish roof, blend as needed. Paint comments color will not be perfect match which I signed. Nowhere is it stated that I would only have the top of the truck painted or that it would be a partial job. Naturally, I feel Im been violated, taken advantage of, ripped off. Customer service they have none. Moral judgment compass and ethics are not to be found. They are a franchise and privately owned and operated. Anything you can do to remedy or add this to other possible complaints would be appreciated.

Product_Or_Service: Urethane Paint of entire truck

Order_Number: XXXXX

Account_Number: XXXXXDesired Settlement: DesiredSettlementID: Refund

or, paint the entire truck as expected.

Business

Response:

Initial Business Response

MAACO of Modesto believes this matter to be an "open and shut" case. Mr. [redacted] complaint is unfounded. As stated on this invoice XXXXX Refinish roof blend as needed which is signed and dated by the customer. also see Oh Just One More Thing last paragraph. The company believes Mr. [redacted] is owed nothing as it is the customer's responsibility to read and understand all paperwork before signing each sheet.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

Even last night there was an advertisement by Maaco on T.V. and NOW they claim they will paint the entire car for $249.00 and that is a 1/2 price sale.

Why would I pay $330.00 to just paint the square part of the cab on a small pick-up. a small square section.

They claim it was my responsibility to read 6 pages of small print and not rely on what they advertise or told me. The page said nothing of painting only the cab.

My understanding was, that it was the only place, the salesperson said would need a buffing before painting.

Final Business Response

The company (Maaco) wishes not to do any other work for Mr. [redacted]. This matter should now be closed.

Review: I took my car to Maaco to be painted on 8/3/2015. I have a 78 camaro. I have a hood scoop from a previous camaro that I wanted to put on. I took it to them and they said they could match the paint. I also had a blue rose painted on the hood scoop. I told all three employees that worked in the front office that the scoop was not to be painted it was only for color matching. Maaco painted my car the wrong color and painted my scoop. The rose is no longer there. I have been holding on to that scoop for 20 years and maaco just ruined it. I got an estimate for $200 to have somebody paint a new one on there for me. Nobody at maaco even cared that it happened. The owner told me that it happened and to get over it because there was nothing he could do. Then when I went to look at the car there are parts missing from my car.(the center cap it goes on the steering wheel. Its the horn button for my car). They told me it would take a week to paint my car and its now been 4 weeks. I picked a different color and they painted it. I went today to pay for the car and they told me they will only take cash as payment.Desired Settlement: Well they should have painted it the color I wanted in the first place but now there is nothing to match the color but some pictures that I have. If they couldn't do it before I don't think they will be able to do it now. How do you even set a price on this. I've held on to that part for 20 + years waiting to put it back onto another car.

Business

Response:

Response: [redacted] was unhappy with the color of his vehicle, so we agreed to paint numerous test samples of different colors for him so he can choose. One of the colors he selected was thecolor already painted on his vehicle that he originally said was the wrong color. Due to the inconvenience to [redacted], Maaco agreed to paint his vehicle again gloss black, instead of the blue color he originally wanted, and to fix 13 dings on his vehicle for free. At the time of pick up, [redacted] was informed that our credit card terminal was down and he would have to pay with cash or cashier's check. [redacted] refused and left our facility. Maaco locked the 78' Camaro keys inside on of our back offices for safe keeping. Roughly about four hours later, [redacted] was dropped off by an unidentified white lifted F350 along Sunrise Blvd and used his spare set of keys to steal his vehicle and almost run over Maaco's assistant manager, all without paying his bill. The vehicle is now reported stolen and under investigation with the police with Maaco.Sent on: 9/1/2015 4:33:29 PMSent by: 66.255.227.157

Business

Response:

Response:Due to the draught, we are not legally allowed to wash vehicles on our property. This is also a body shop, even if we wiped down a vehicle, within ten minutes of sitting it will have mass amounts of dust on it again. [redacted] vehicle is also black, which attracts the most dust, dirt and debris. In reference to [redacted] stating he took his vehicle to another body shop for their opnion of his vehicle, allow me to remind you he stole his vehicle off of our property without making any form of payment. Our credit card machine was down that day, and I have the batch history to prove so. And with it being down, that does not give him the right to STEAL his vehicle. [redacted] repair order was for a single stage paint service, without a clear coat sprayed on top. This is a very cost effect paint service this is known to have dust particals (what he refers to as bumps) in the paint because you can not color sand and polish them out. He is also now stating that there is orange peel in the paint. Again, without color sanding and polish a BLACK car, it will show all imperfections. The police have been informed of [redacted] actions and there is currently a Lien on the vehicle.Sent on: 9/11/2015 4:57:52 PMSent by: 66.255.227.157

Consumer

Response:

I am rejecting this response because: Well [redacted] has every excuse why the paint job looks so bad. So why do you have a paint booth? If you change the filters when your supposed to you wont have air born particles floating around when your painting cars. The other body shop that I went to says you can and have to color sand a single stage paint job and if you don't it will look like my car. Why don't you just paint cars in the field, at least you will have a legitimate reason why the paint job looks so bad. It is not possible to steal your own stuff. You damage my stuff. You painted over my rose and made sure there is no evidence other than some pictures of what color the car should have been painted. I know it was no accident that you painted my scoop. Why not park the car on the other side of the building, and roll the windows so they're not covered in dust. Do you really think people want to get into a car full of dust. You say that there is all this dust flying around are you not violating a clean air law? What about painting my tires and all the dust in the engine bay even after Kara said it would be covered and never was. I'm really surprised you are still in business the way you operate.

Review: MAACO caused severe damage to my vehicle while painting it. Damages were due to abuse of my vehicle by employee(s) and/or owner.

On August 20, 2013, I took my 1995 Jeep Wrangler to MAACO to get painted. The hood was brought in separate from the vehicle and all chrome from the hood was removed before I brought it into MAACO. I brought the top to the Jeep into MAACO the following day to also get painted.

On August 27, 2013, I came to MAACO to pick up the Jeep. I looked at the Jeep, and it looked nice. I went inside and paid. I then realized that the exterior door handles were painted. They were chrome and should not have been painted. Then an employee, [redacted], brought the hood and top over to the Jeep and helped me install both. At that time, I noticed that there were two dents in the hood that were not there before. I also noticed that the top had been dropped after it was painted (as evidenced by the white chips on the black top). I mentioned these things to [redacted], who ignored the hood but did get paint and "touched up" some of the chips in the top. As I left the driveway, I turned on the left blinker and it fell out into my hand. The turn signal lever was broken and simply put back in. It was not broken before I brought it to MAACO. This lever also controls my high/low beams and my windshield wipers, which now do not work since it is broken. As I drove down the street, I noticed that my driver door was wiggling and making noise. I stopped and opened the door and saw that the striker plate was broken. I was unable to close it again, and had to tie the door to the roll bar to keep it closed so I could drive home. Once home, I closely inspected the jeep and noticed that there were two large runs in the back and one run on the passenger door. I called MAACO and was told to bring the Jeep back at my convenience.

I brought the jeep to MAACO on October 2, 2013 to have the repair work performed. [redacted] said he would be able to fix the three runs and would try to fix the dent. The following day, October 3, 2013, I picked up the Jeep, but was not pleased because the run on the passenger door was sanded through the paint and then touched up with a paint brush. This was unacceptable. [redacted] apologized and said they would fix it. At the same time, [redacted] (the owner) said that the inside door opener "fell out" into his employees hand so he replaced it at no cost to us. When I got home, I noticed that the window would not roll down more than three inches. Also, the inside of the door was dented, cracked, and painted. (The paint was on the metal, chrome strip, and door pad in the area of the large dent.)

I took the Jeep back to MAACO on October 11, 2013 to be repaired. When I picked up the Jeep on October 15, 2013, I noticed that only the paint on the passenger door was fixed. I asked [redacted] about the window not rolling down. He became irate and instructed us to leave.Desired Settlement: I would like MAACO to pay for the damage that they caused to my vehicle. I would like for my vehicle to be fixed by a reputable repair facility. A list of damage includes:

Repair (and re-paint if necessary) the dents on the hood.

Repair or replace stainless steel door handles

Repair or replace turn signal switch.

Replace broken striker plate.

Repair or replace driver door (dent) and either paint or replace interior driver door. (Depends upon whether damage can be repaired or not).

Replace chrome strip on inside driver door and door panel that was painted by MAACO to hide the dent created by them.

Repair (or replace) damage to top caused by employee/owner dropping top.

In closing, I want my Jeep to be in the same condition as it was before I brought my Jeep to MAACO for painting. No more and no less.

Business

Response:

Initial Business Response

MAACO of Modesto believes this matter to be an "open and shut" case. Mr. [redacted] claim that Maaco damaged his vehicle is unfounded. Enclosed, copies of all paper work.

#1 hood dents see (oh one more thing bottom line Shinny paint will make dents dings unnoticeable before painting visible after painting)

#2 turn signal arm fell out

#3 bottom edge of hard top minor brash touch was needed (the top was never dropped)

#4 door handles paint one side was painted the other rusted so we painted both to match

#5 door not closing while at Maaco we had no problem with doors closing

Mr. [redacted] daughter stopped by and showed me 3 small runs two on the back bumper area and one on the right door. I stated to her leave it and I would fix it while she waited. She said she would bring it back another day. Oct. 2nd jeep was dropped of for minor runs to be repaired while in our shop the inside left door handle broke I called the customer and let him know what the cost would be to replace the handle from jeep. Mr. [redacted] said he did not want to spend that type of money on the jeep. Maaco explained that it had been glued and it was broken before. Maaco was willing to split the cost of the new handle. Mr. [redacted] refused and said that Maaco had better fix it or else. In the spirit of customer relations Maaco purchased and installed the door handle at no charge (see invoice).

Mr. [redacted] and his daughter had Maaco paint another car when they picked up the jeep. Mr. [redacted] was still unhappy with the right door minor repair so the manager said he would repair it again. The jeep was left on 10/11/13 repaired the next day.

Mr. [redacted] and his daughter came into the shop on 10/15/13 to pick up the jeep. The daughter came in and asked about a window. Maaco has no idea why the window does not work, Mr. [redacted] again came in to office with a very strong attitude repair it or else. Mr. [redacted] asked to leave.

Maaco believes that they have meet their obligation, and also went over and above to replace a all ready broken door handle and chooses not to rebuild a 20 year old jeep. My question is if Maaco work was that bad then why did they have a another car painted?

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I don't know what documents were submitted by MAACO to Revdex.com. I would like to review these documents to confirm they are the same documents given to me by MAACO.

Jeep was in excellent condition before I took it to MAACO. I have already stated the damage that MAACO did to my Jeep. In MAACO's response, MAACO says nothing to resolve the complaint.

1. Yes, the dents on the hood occurred while at MAACO. I don't know what MAACO was referring to in their response, and I cannot respond without this information.

2. Yes, the turn signal arm was broken while at MAACO. Once MAACO broke it, they put it back, and it now falls out while driving and I cannot turn off my high beam headlights. Neither [redacted] nor [redacted] ever mentioned it "falling out" when we picked up the Jeep (yet MAACO mentioned it in their response to Revdex.com). As previously stated, I discovered this after I left MAACO.

3. Yes, the Jeep top has numerous dings from having been dropped while at MAACO, and these dings occurred after it was painted and before it was put on the Jeep. Can provide photo's upon request. [redacted] used a paint brush to touch up some, but not all. Damage to Jeep top minor. Only mentioned it to show the abuse my Jeep sustained while in MAACO's possession.

4. Yes, the handle was stainless steel. MAACO employees took it upon themselves to paint both handles "to match" without asking me if that is what I wanted. MAACO admitted that in their response to Revdex.com.

5. MAACO employees must have had issues with the door closing/opening since they broke the striker plate, broke the inside door handle, and dented the inside of the door (and then painted it and the stainless steel strip in an attempt to conceal this fact). Because the inside door handle was broken and inside door dented on second visit to MAACO-for them to fix runs in the paint on the back of the jeep and the passenger door -the inside of the driver door should never have been painted. **Inside door handle must have been broken by MAACO when they dented the inside of the door. I was not notified that the inside handle was broken until I picked up the jeep and [redacted] informed me that he had replaced it, at no charge to me. Accordingly, there was never an offer to split the cost; therefore, I never told him to repair it "or else". I can only speculate that [redacted] replaced the handle to conceal the other damage that he or his employees had done. [redacted] showed me the broken inside door handle, and it had never been glued.**

In addition, my window would not roll down after MAACO replaced the inside door handle that they broke.

The last time I dropped off the Jeep at MAACO (10/11), [redacted] told me that "he would see what he could do" in regards to the dents MAACO put in the hood. When we picked up the Jeep on 10/15, I asked [redacted] about the window not rolling down and this is when he became irate, used foul language, and said "[redacted], replacing the handle would not do that." He continued ranting, and my daughter then asked about all of the other damage MAACO caused to the jeep. This is when he told my daughter "Kiss my [redacted]... get out of here!" (According to the Bureau of Automotive Repair, my daughter is not the first person that [redacted] has said this to.) So, when MAACO claimed that "[redacted] asked me to leave", that was putting it very nicely. Last week, I took my Jeep to a mechanic. As it turned out, MAACO did cause my window to stop rolling down. MAACO had to remove the pull handle to change the door handle. When they did, they must have misplaced one of the screws because they no longer match and one of them was far too long. When I try to roll down the window, the long metal arm inside the door hits that long screw, preventing me from being able to roll down my window.

There are discrepancies between what MAACO told the Revdex.com and what their paperwork shows. We dropped off the Jeep for its final visit to MAACO on Friday, October 11, 2013 at 4:45pm. In MAACO's response, MAACO claimed that the repairs were completed the following day, Saturday, Oct. 12, (even though MAACO isn't open on Saturdays). MAACO is correct that we picked up the Jeep on Tuesday, Oct. 15th. MAACO called me the morning of Oct 15 to inform me the work was complete. The repair order/Final Invoice was printed on 10/15 at 812am, shows Jeep was dropped off on 10/11/13 and the work was completed on 10/14. If the repairs were completed the following day (10/12), why did it take MAACO 3 days to notify me? Was MAACO using my Jeep for their personal use? According to MAACO's estimates/invoices/repair orders, the mileage in on 10/2/13 was 83,618. The mileage in on 10/11/13 is the same, 83,618. That is impossible. The mileage out on 10/15/13 was 83,619 (according to MAACO's paperwork) yet the actual mileage out was somewhere around 83,782 because when I got home, the mileage was 83,812. It is only 30.5 miles from MAACO to my house (according to Google Maps). Because of the mileage discrepancy, I always wondered if my Jeep was used by MAACO the last time the Jeep was left with them. Now that MAACO told you the repairs were completed on 10/12 but the paperwork shows both that the repairs were completed on 10/14 and that I was called on 10/15, I have no doubt that MAACO used my Jeep without my permission.

*Please provide the documents submitted by MAACO. Also, please let me know how to submit photo's and documents to you!

Review: Maaco did not complete the agreed upon body work that was listed on the work order. Upon arriving to Pick up my vehicle I noticed the incomplete body work. The manager stated it would cost another $1000 dollars to complete the body work that should have been completed for estimated costs on the work order. I would like a refund of no less than $900 dollars from Maaco for not completing the agreed upon work.Desired Settlement: No less than a $900 dollar refund.

Business

Response:

On May 5th 2014, Mr. [redacted] called the shop regarding bring his 1986 Volkswagen bus to get an estimate. He said he would be running late and might not be able to make it to the shop by the time we closed. As Mr. [redacted] and I were locking up to leave that evening, Mr. [redacted] pulled in to the parking lot asking to get an estimate. I gave Mr. [redacted] a quick ballpark estimate of $1200-1400 after walking around his vehicle and examining the bodywork he had specified to be repaired. He then thanked me and left saying he would return so we would be able to write him a formal estimate. Mr. [redacted] returned on May 7th 2014 shortly after 5:00 P.M. and I wrote an estimate to repair the previous bodywork he himself had done and to paint the exterior of his vehicle. I expressed my concerns that Mr. [redacted] was expecting work above and beyond the scope of what we do and I asked him several times if we were really the type of shop to give him the kind of work he was looking for. Mr. [redacted] was adamant that we were the shop for him. We agreed on a price of $1448.60 and proceeded to get his signature on all our standard paperwork. Mr. [redacted] informed me he would be dropping his vehicle off for repairs on Sunday, May 11th 2014 as that was the only time he would be able to have a ride back to Jackson. Mr. [redacted] and I walked around his vehicle discussing the bodywork to be done that was listed on his repair order. At that time, Mr. [redacted] thanked me and left. I arrived at the business the morning of Monday May 12th 2014 to find Mr. [redacted]’s vehicle parked in front of the shop as we had discussed. We began repairs on the bodywork Mr. [redacted] and I had discussed later that morning and painted his vehicle on Thursday May 15th 2014. When Mr. [redacted] came to pick up his vehicle, he expressed disappointment about bodywork that had not been repaired or discussed during his initial visit. I explained to Mr. [redacted] that our agreement was to repair specific areas of bodywork and that’s why each area was listed on his paperwork separately. Mr. [redacted] said he was under the impression we were going to repair all the bodywork but admitted he should have said that at the time of his initial visit. I had Mr. [redacted] refer to the final section of the page he signed during his second visit entitled “Oh! Just one more thing” which states that it is the customers responsibility to make sure that all the bodywork they want repaired is listed on their repair order. Mr. [redacted] and I then worked an agreement to repair more bodywork around the vehicle made more noticeable after painting and to repaint the vehicle a second time at the cost of $1000.00. Mr. [redacted] agreed on the set price and bodywork and we went to his vehicle and together marked as much bodywork as we could find. Mr. [redacted] then re-signed all the original paperwork and left his vehicle for additional repairs. On the morning of Monday May 19th 2014 at 8:30 A.M. Mr. [redacted] returned to discuss the work we were to be doing on his vehicle. During our conversation, he explained he was not happy that all of the bodywork wasn’t repaired the first time around and that he had explained his situation to a coworker who wanted him to open a claim with the Revdex.com. I explained again to Mr. [redacted] that if he wanted to repair all of the bodywork on his vehicle, it was his responsibility to express that and make sure it was all listed on his repair order. His comment was that we should have known to fix the other bodywork (even though it was not charged for or previously expressed). At that point, I told Mr. [redacted] that I didn’t feel comfortable doing anymore work on his vehicle as I don’t feel we can provide him with the quality of work he is looking for and that we would void his repair order and he could take his vehicle with him to have it repaired at another shop more tailored to his needs.

Consumer

Response:

I am rejecting this response because: The point is, the work listed on the work order was not completed for the agreed upon price. Another way to look at this situation is-- Macco made an agreememt to compete work that was left incomplete. I am very dissatisfied with two area's on the vehicle that the body was neglected. Those two area's are the left front corner & in front of the left rear wheel well. There are large dents in these areas. Therefore, I am requesting a refund. Thank you...[redacted]

Business

Response:

Mr. [redacted] is not owed a refund as all bodywork originally discussed was completed and documented on his paperwork. Pictures taken of Mr. [redacted]'s vehicle post-painting show the bodywork that showed up after we had completed our job that he and I marked together, most of which was previously unnoticeable and none of which were included in his original paperwork. As it clearly states in his signed copy of our "Oh, Just One More Thing", it is the customers job to make sure ALL WORK wanted done is documented on their repair order. Mr. [redacted] showed me specific areas of work to be done on his vehicle when it was dropped off (which was all documented on his repair order) and only assumed we would be repairing all the bodywork. Maaco Of Modesto feels there should be no refund given for work we were not contracted to do because of Mr. [redacted]'s assumption. The bodywork and paint service were both gone over in detail with Mr. [redacted] and his copy of "Oh, Just One More Thing" was read aloud to him as per company policy. Maaco of Modesto feels we did everything in our power to explain as detailed as possible the work that would be done for Mr. [redacted].

Consumer

Response:

I am rejecting this response because: As was documented on the work order "Dent Hood Left Front Corner" & "Left Rear Panel At Wheelwell, Front Best Possible". These two areas were left unrepaired. The fact that it was documented on the work order and not completed for the estimated costs is the basis of this complaint and request for refund. It was explained to me by a Revdex.com staff member that small claims court may be the next step.

Review: I took my 2004 chevy Silverado truck to maaco to be painted.when I got it bacl it had debrit and dirt and fish eyes all through the truck along with grey primer over spray all over my rims and powder coated undercarriage. I contacted maaco about this problem, they had me bring it back which I did.I got it back the second time with orange peel all over along with dirt in the paint again and new marks in the paint like something had been dragged across the paint and there are fish eyes again. I had put new head lights on the truck they now have over spray and scratch marks from sanding.Also the passenger side light was damaged and filled up with water and caused the lights to short out. I then contacted maaco to tell them my concerns and they proceeded to tell me that they did not damage my vehicle lights and also stated what was I looking for and that they were not a custom paint shop I then stated I was not asking for a custom job that I just wanted my truck painted black and clean just a nice clean job. they now want me to bring my truck back to let them paint it or fix it again for the third time im done taking my truck back and fourth for crappy expensive workDesired Settlement: I just want the money refunded for the paint job they did on my truck or at least some sort of compensation because I now have to take my truck to another company to have it fixed. I would just like some sort of compensation because this company should not be able to get away with doing this type of work when I spent $2400

Review: Brought my truck to Maaco for a paint job, found some imperfections that I wanted fixed. They refused so I went to pay for my truck and they changed the form of payment to cash. Now, I am a disabled person who does not carry cash. When we brought the truck in, I asked if they take credit cards. The manager(Russ) said yes. Now he won't give me my truck because he says that I am going to contact the Revdex.com. Well as you can see I am now. I have a perfectly good credit card that he refuses to take just because I complained about their workmanship.Desired Settlement: Either fix the job or give me a partial refund so that I may fix it myself and to take payment. I didn't do anything to be denied the use of my card. I feel that I am being treated unfairly. They won't even give me the owner contact info. Or let me talk to them.

Business

Response:

Prior to picking up her vehicle, Ms. [redacted] informed the company that her friend would be paying for her paint job. When she came to pick up her truck, her friend had two concerns with the paint job, both of which were talked about with Ms. [redacted] the day the vehicle was dropped off for repairs. After going back and forth with the company regarding the concerns with the service, the customer decided to pay for and pick up their vehicle, but to pay with a check, which is not an accepted form of payment at the establishment. There was also mention of stopping payment at which point the company decided it would be in its best interest if the customer paid in cash. The customer refused, stating that she didn't have that amount of money and her friend refused to pull the money out. Ms. [redacted]s friend proceeded to threaten the business with complaints to the BAR and Revdex.com and called the police when they were asked to vacate the premises multiple times and refused to leave. Ms. [redacted]s friend also went and stood in front the vehicle when and employee attempted to move it and began talking to other customers, impeding the company's ability to conduct business. Approximately three hours after the police were called, they arrived and spoke with both parties and informed the customer that the shop has the right to choose the method of payment and that the customer needed to come up with the money to get her vehicle released.

Consumer

Response:

I am rejecting this response because: At no time was anyone, especially me, was asked to leave. I am the customer and I am not satisfied with the job. Never did anyone say anything about stopping payment and I was going to use my credit card. They got mad because I complained about their workmanship. As for my friend her car was blocked in by a van so she could not leave anyway. T Everyone else was paying with a credit card so he had no grounds not to accept mine except for the fact that he got angry because someone called him out on bad job and therefore is the real issue. I have all the right to let them know that I am not happy with the job and if I so choose to complain about it. I had no intention not did anyone even mention stop payment. That was his own insecurity because he knew they made a couple of errors that any decent business should fix. No one impeded business at any time and as a matter of fact when I came back to pick up my truck, he insulted my driver and I do have a witness to this as it so happened to be a person my driver knew previously. This whole matter could have been avoided had they treated it all professionally. Maaco corp. has yet to give me the information as to who the owner is of the franchise. Waiting to here from that dept. I want them to reimburse me so that I may fix the issues that they refused to. They obviously don't take any kind of pride in their work and have extremely low standards.

Business

Response:

Business states that any pending issues will be dealt with directly with the consumer herself. She is welcome to call and set up an appointment so any possible repair issues may be reviewed and properly addressed.

Consumer

Response:

I am rejecting this response because: The business manager told me he will not fix the issues. I would just like a partial refund and take my truck to a good shop

Review: I took my beautiful 2007 [redacted] Grand Prix to Maaco auto painting in Modesto Ca.,it had a small scratch (about 1" long)in the hood it also had a lot of little rock chips in the front of the hood.These were the[only]flaws in the paint on the entire car.The manager came outside and looked at it and said the entire hood needed to be painted,he said that it would cost $428,I said "ok" when can you do it and how long will it take.He said bring it in tomorrow and you can have it back in 3 days.He also said that they could only match the color at 95%, I said that I understand and ask him please to do the best job that they can matching the color.That was the only discussion that we had about the paint.1 1/2 days later they called me and said that the car was done,I thought wow that was fast[they had said at least 3 days]When I arrived,the car was parked in the shade I walked over and looked at it,it looked ok.I went inside and paid then got in my car,they had left tape residue all over the windshield and someone had changed my radio station. I almost went inside and said something,but I just blew it off.After I left I went to the store and saw there work in the light.OMG!! The silver paint had dark spots in it.You can see and feel bumps everywhere on the paint,it also has light spots in it,looks like they buffed it down too much.I called Maaco right away,told them "we have a problem buddy,this paint job is really bad"When I looked closer,you can see were they sanded a large spot were the scratch was,there are fish eyes and chips they missed all over.They also got silver paint all over my plastic headlight lenses,and over spray on the windshield.I was there when they opened,the manager looked at and said" that they could buff it some more and clean the lights.He said that he couldn't see any of these problems and ask me was I taking any meds that would make me see things and that they didn't cover dirt in the clear coat[the bumps]The hood looks way worst now.$428 later!!! NO MORE MAACO!!!!!!!!!!!!Desired Settlement: I have contacted Maaco corp and filed a complaint,but there franchised.So they cant make them do anything.Now I don't want to leave my car there,I don't trust them.I offered to drive to a different Maaco.They said "NO" I just want my money back The work is terrible It looks worst now I even had another shop look at it,now its going to cost more to repair it right All that I'm asking for is my money back Thank You

Business

Response:

Regarding the events that transpired between the dates of June 23rd, 2015 and June 26th, 2015 in relation to Mr. [redacted]’ vehicle, Mr. [redacted]’s dropped off his Pontiac at 8:02AMstating he needed his vehicle back as soon as possible and would require transportation to his home, to which we acquiesced. Keeping in mind Mr. [redacted] was in need of his vehicle at the earliest convenience, we shuffled vehicles around in our schedule to accommodate his need and painted his vehicle the next day. Mr. [redacted] was promptly called when his vehicle was finished being cleaned up and put back together on June 25th, 2015 and he came down to pick up his vehicle, remarking that it looked much better and the color matching was quite good before thanking the company for the work that was done. Mr. [redacted] called back later that afternoon immediately stating that “We have a problem” and that the “Paint job looks terrible.” The company advised Mr. [redacted] that I would need to see what he was referring to before I could make a proper recommendation as to how to resolve his concerns. Mr. [redacted] came in to the shop the next morning and we looked at the hood of his car to try and address his concerns, which included some minor dust particles that has settled into the clear coat, a small amount of overspray on his headlight, an one spot in the area we repaired that he claimed was off-colored, darker, or something to that effect which neither myself nor one of my employees could see. An apology wad offered and Mr. [redacted] was informed that while the overspray on his headlight should not have been overlooked, minor dust particles are inherent to the painting process and referred him to his paperwork he signed at the time of drop off while also stating that there was little that could be done to fix something that can’t be seen by a repair technician, stating that if he is seeing something the company was not, it might be something like a shadow. At that time, the company offered for Mr. [redacted] to leave his vehicle so we could cut and buff his hood to re move the dust particles, even though it wasn’t covered under any form of warranty, and so that we could clean his headlights. Mr. [redacted] responded with a comment insulting the credibility of the employees working at this particular location and refused to allow MAACO to do any more work on his vehicle and saying it was because of the companys “Incompetence” before leaving the facility. The shop us willing to offer Mr. [redacted] a $100 refund on the credit card used to make the purchase for the inconvenience of the situation upon signature acknowledging a void of warranty on the vehicle.

I don't know what the complaints were all about. I had great service, an accurate estimate and on-time delivery. They went out of their way to rectify a minor problem, a plastic trim on the roof rack that came off as I drove away. They were apologetic and replaced all four similar pieces at their expense almost immediately. They gave great instructions as to how to care for the paint job. My 12-year-old car looks brand-new. I absolutely recommend the MAACO shop in Modesto. October 15, 2014.

Review: Roof Rack Part - After receiving my vehicle back from Maaco, that weekend I noticed a piece of my roof rack had fallen off. I first contacted Maaco on 9/25/15 and told them of the issue. They agreed to find the part and replace it. After several call backs by myself, I was finally notified the part was in and ready for install on 11/2/15. I visited Maaco on 11/6/15 to have the part installed. The part fell off the vehicle again on 11/9/15. I contacted Maaco on 11/10/15. After they called me back, they first said there wasn't anything they can do for me as they already installed the part. I did not accept that as a resolution. They had to discuss with their local manager and get back to me which they did that same day. That was 11/10/15. I called back on 12/10/15 to ask where is the part and what is taking so long. They're still looking. Today as I file this claim it is 2/1/16, over 75 days. I have withheld the names but have that information available for all the people I spoke with on every day.Desired Settlement: Either replace the missing part and warranty that part for 90 days, or replace the entire roof rack system on the vehicle. Both come at no cost to myself. Prior to their service the part remained on the vehicle for 13 years and now it won't stay on for 3 days.

Business

Response:

Business states that they have contacted the consumer directly and there was an agreement reached. Business has gone ahead and replaced the part in question( left front roof rack cap) with a brand new OEM replaCement. Business considers the matter resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Appreciate your promptness in getting my matter resolved!