Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

As indicated in my rebuttal yesterday, Macy’s sent me an email to review a letter they sent to me requiring me to access an online account which I don’t have access toI contacted Macy’s after submitting my rebuttal to put a stop to it and to have them send the letter to my personal gmail account or homeThey do not plan on doing that but told me that I won’t hear from them for days as my account is now under investigation.How do I go about receiving a copy of Macy’s response for my files?

Hi, I just wanted to confirm that it was my bank who actually was the one who resolved this and dispute the double charge since Macy's customer support had ignored all of my many e-mails I sent them about charging me twice and did not want to resolve this issue for me.As a customer who was loyal to Macy's for over years, I will never shop at Macy's again after the bad experience I had

*** *** *** *** ** ***
December 28,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com ID #***
Macy's account ending
***
Dear
*** ***:
I am
in receipt of your complaint filed with the Revdex.com and
forwarded to Macy’s Executive Office. As
a liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National BankThank you for the courtesy extended during our
telephone conversation on December 22, 2015, this letter is to confirm our
discussion
Please
accept my sincere apology for any frustration you may have felt when you called
to speak with a representative to resolve this issue and for not receiving a
return call as requested. I was
disappointed to hear of the customer service issues you describe in your
complaint, as it is not indicative of the quality customer service we strive to
provide. Macy’s expects each facet of
its operations to meet exceedingly high levels of service.
We
reviewed the information on the account and verified the email address was
correct. You stated you began having
trouble with email statements after being notified of the change with *** *** notifications and that you have changed your online status to receive
paper statements. I verified all fees
were removed and account has a zero balance.
At your request, I updated your account to stop all advertisements and
sharing, however, I advised that some advertisements are done up to weeks in
advance so please allow for this.
As I
explained, per the enclosed Department Stores National Bank Credit Card
Agreement, if you have been paying less than the New Balance on your Revolving
account balance each month and you then decide to pay your balance in full, you
will be charged interest charges on that balance from the first day of the
billing cycle until the date that your payment is received. The minimum interest charge is $2.00.
Also,
I explained in addition to statements we make outbound phone calls to accounts
that are past due as well as send letters.
We may close your account at any time for any reason and we may do this
without prior notice to you unless required by law. I verified no letter advising of the account
closure on October 23, 2015, was sent and I regret any miscommunication from
our phone associates. The letter you
received was to inform you of the credit limit decrease due to internal or
external reasons and a phone associate verified it was due to the delinquency
of your account and not any external credit.
*** ***, thank you for bringing this situation to
our attention and giving me the opportunity to respond. Your feedback is critical as it assists us in
understanding our customers' experiences and directs our attention to areas in
which we can improve our service quality.
You indicated you considered the issue closed and I advised you to
contact me if I can be of further assistance, as I would be delighted to speak
with you
Sincerely,
Rhea B
Macy's Executive Office
###-###-#### Extension
***
Enclosure / mailed Dec28,
cc: ***
***, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. HelloThis issue was never resolved thats why I put a complaintI was surprised with their lack of concernI was told that the only thing they could so was give me ten percent off a future purchaseWell, I will not continue to buy furniture from them and I want to be reimbursed for the furniture I bought
Regards,
*** ***

December 12,
*** *** ***Cincinnati Revdex.com
E Fourth StSuite
Cincinnati, OH
Revdex.com Case #***
Dear
*** ***:
We
are in receipt of Revdex.com Complaint #***We have spoken to the referenced
customer on 11/27/and have
stated we would credit *** *** in full for
the sunglasses if not received by ChristmasIn review of his order it appears
the sunglasses were delivered on 12/1/by UPS tracking number
*** and left at the front doorBased on this, we consider the
matter closed satisfactorilyThank you
Sincerely,
Melissa U
Macy's Executive Office
###-###-#### Extension
***
cc: *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I accept this resolutionThank you very much for your help. - Debbie

This business did not address my complaint in a satisfactory manner. They profile their customers based on income and amount they spend. For instance, I received ads for items at a time they knew these items were already sold out. They offer items in advance to their premiere customers and allow them first priority to deplete a limited inventory of sale itemsThe day I received their advertisement in the mail, I immediately went online to purchase the item. It was sold out online and at every physical store location. Why send me an ad if you do not have the items? Curious, I started looking at other offerings in that advert and started to see the pattern. All the items were not in inventory and similar regular priced items were offered when you contacted the business directly. Under statute of the UCC this constitutes a bait-and-switch practice.Contrary to what their agent stated Macy's practices are in fact very deceptiveIn fact, their representative never even made an effort to contact me, they only did damage control to the Revdex.com office. I have purchased a domain and am launching a consumer awareness website and talking with other attorney's I work with about launching a class action lawsuit like I did with EBay when they violated the Sherman Act years ago. Macy's practices need to be addressed. Filing a lawsuit in federal court based on their practices and diversity of citizenship will finally prompt a response from this business, as they must file an answer to my complaint. The Revdex.com needs to file this complaint under unresolved and review this businesses practices and integrity as now it will be addressed in a federal action

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
First of all, closing the account was a mistake. Not due to fraudulent activity. The managers and customer service reps all admitted that and it is in the notes. Also, I am not confident that the issues reported to the credit bureau will indeed be deleted from my record. I look forward to confirmation of that ACTUALLY happening.Finally, I will go over my documents, time spent attempting to resolve this matter, and any costs associated with Macy's negligence and send you a detailed breakdown of what I believe compensation should look like. If I am not compensated for the time spent and my expenses and damages, I will be taking Macy's to small claims court.Please provide a contact and address of who that should be addressed to. For example, the law offices of Macy's.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I do not accept because yet again Macy's has failed their promised to refund meThey said it would be sent within business days, but it is now 1/11/and I have not received it.This is unbelievable and simply the worst customer service I have ever even heard of.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complain** For your reference, details of the offer I reviewed appear below.I do not agree with Macy's decision to not remove my delinquency from the credit bureau as I did not get a bill and when I did get it it was paid within minutesI have never been late before and would have appreciated being notified Someone needs to take a serious look at the over 1,billing complaints that have been filed with the Revdex.com.*** ***
Regards,
*** ***

*** *** *** *** ** ***
October 24,
*** ** ***
*** *** ***
***, ** ***
Re: Revdex.com complaint ID #***
Macy’s account ending
in ***
On behalf of Department
Stores National Bank:
Contact Date with Customer: October 24,
Complaint Summary: *** *** states that she
cannot access her Macy’s account online, by telephone, or in the store, to make
her account payment, is being charged fees unfairly, and is having derogatory
remarks put on her credit bureau.
Resolution: I confirmed that we have removed the two late
fees that were applied to *** ***’ account and that this had no negative
effect on her credit report. I called
and spoke with her. I informed her of
the above and that her account is corrected as she requested. She also confirmed that she now has internet
access to her account. This resolved her
complaint.
Michael J
Macy’s Executive Office
###-###-#### Extension ***
cc: *** ***, Revdex.com

December 23, 2015*** ***Cincinnati Revdex.comE Fourth StSte 600Cincinnati, OH 45202Dear *** ***: I am in receipt of *** *** complaintAs a representative of Macy's Executive Office, I was asked to review and respond to her concernsUnfortunately, I have been unable to speak to *** ***
directlyI have, however, left her several messages over the past two weeks regarding her concerns*** *** was concerned about the multiple authorization holds on her accountIt appears that all of the authorization holds have fallen off at this timeIn a gesture of good will, I sent *** *** a gift card for $to use on her next purchase online or in storeAs I have not had a response to date, I am closing this issueI remain available should the customer contact us againBased on the above, Macy's considers this complaint closedSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

I now need to open another complaint against Macys The first complaint was that Macys damaged my credit rating by issuing an invoice from No call was made regarding this invoice, no invoices were sent with a past due no notice, and Macys admitted they sent the bill to the wrong address in I should not have paid the old invoice but went ahead to clear the matter.The second complaint is that Macys sent me a late fee for the bill I just paid In addition when I talked to Nancy Mobley at Macys she told me to send the check to her and she would take care of it Now Macys sent me another letter to say my check was late because it was posted to the wrong address I left a message for Miles Poston last week and did not receive a call back I also a message for Nancy Mobley today I refuse to pay a late fee due to Macys numerous mistakes If anyone owes money it should be Macys for the hassles they have caused me, my credit rating, and my mortgage that cost more because of the erroneous credit error.Thank you,*** ***

February 28, *** *** ** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Dear *** ***:
I am in receipt of your Revdex.com Complaint, which was forwarded to Macy’s Executive Office. As a liaison of this office I was asked to review and respond to your concerns. Please accept my sincerest apologies for any inconvenience this matter may have caused you. I regret hearing that you are not pleased with the quality of your purchase of the *** *** *** ***. Please note that we work very closely with our vendors to make sure that all of the merchandise we sell meets our customer’s expectations It is disappointing to hear that we have not met your expectations, however; please be advised that without the “Worry No More” Protection Plan we are unable to service any repairs or cleanings for any fine jewelry purchases. Therefore, I must respectfully decline your request to repair the clasp of your bracelet *** ***, I would like to thank you for providing me the opportunity to respond to this matter. I hope that you can understand that we always try to accommodate our customers in every way possible, but our requirements on this matter prevent us from taking any action. Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance. Sincerely, Tyeisha BMacy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

*** ***Cincinnat Revdex.comE Fourth StreetSte 600Cincinnati, OH 45202Dear *** ***: I am in receipt of *** *** complaintAs a representative of Macy's Executive Office, I was asked to review and respond to her concernsUnfortunately, I have been unable to speak to *** *** directlyI have,
however, left her several messages over the past two weeks regarding her concernsIn my last attempt to reach *** *** by phone, I reached a message that stated the phone was no longer in service or disconnected*** *** was concerned about not receiving her return creditThe return credit was given via a gift card, which was then used to place two online orders in her nameAs I have not had a response to date, I am closing this issueI remain available should the customer contact us againBased on the above, Macy's considers this complaint closedSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

February 18, 2016*** ***Cincinnati Revdex.comDear *** ***: I am in receipt of the customer's complaint ID ***As a representative of Macy's Executive Office, I was asked to review and respond to the customer's concernsUnfortunately, I have been unable to speak to the customer directlyI
have, however, left several messages for them to contact meThe customer was concerned about Macy's authorization hold policySince I have been unable to connect with the customer, I am closing the complaintI remain available should they need further assistanceSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

*** *** *** *** ** ***February 28, 2017** *** *** *** ** ***Re: Revdex.com Complaint ID #*** Macy’s return policyDear ** ***:I am in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive OfficeAs a representative of Macy's Executive Office, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National BankIt is regrettable to learn that you feel my previous response did not adequately answer your concerns and that some misunderstanding remains.Because your reply did not provide specific receipt information regarding the merchandise you attempted to return as requested in my first response, I am unable to address your concerns in detailIn addition, I apologize I did not attempt to e-mail you at ***, as this is not a domain that I recognized, and it was directly under the invalid phone number providedIf you forward a copy of your original receipt to my attention at [email protected], or fax a copy to ###-###-####, I would be more than happy to research this matter further.On February 21, 2017, I contacted th* *** *** *** ** Macy’s store, and confirmed with the store manager that since October 3, 2016, our new return policy is displayed on the outward facing surface of every register, in addition to printing the new policy on the back of each receiptPlease note, our return policy explicitly states that all returns and/or exchanges are subject to validation and approval, and it is at the store’s discretion whether they accept an item for return or exchangeFurther, our company policies are subject to change at any time without prior notificationThank you for the allowing me the opportunity to respond to your concerns, and I am sorry for the disappointment you feel regarding our new policyOnce again, I will be happy to look into it further for you when I receive a copy of your original purchase receiptPlease feel free to contact me at the number noted below if you have any additional questions or concerns Sincerely,Alison G.Macy’s Executive Office###-###-#### Extension *** cc: *** *** ***, Revdex.com

April 17, 2018 *** ***Marketplace Resource ConsultantCincinnati Revdex.com Re: Revdex.com Complaint ID: *** Dear *** ***: Our customer *** *** has our sincere apology for these concerns and we have agreed on a
resolutionCertainly, my contact information has been provided. Please let me know if there are any further questions or concernsWe appreciate the opportunity to address these issues. Sincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: *** ***

October 26, 2016*** *** *** *** *** *** ** ***Re: Revdex.com Complaint ID #*** Macy’s account ending in ***Dear *** ***:I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.comAs a representative of this
office, I was asked to review and respond to your concerns on behalf of Department Stores National BankI apologize for the inconvenience this matter may have caused youOur records indicate that two (2) $payments were debited to your account ending in *** on August 3, 2016, as a result of a payment allocation for your promotional balanceThough the payments were moved to the correct location, the debit transactions were not applied to the revolving accountWhen our Billing Adjustment Department reviewed your account, they were able to confirm that these payments were moved to the appropriate location, but the debits for these payments never occurredEnclosed is a copy of the account audit, outlining these allocations.As a result, the “payment reversals”, as coded within our system, are the actual debits owed in conjunction to the payment allocations previously performedOn October 10, 2016, I requested the interest in the amount of $to be credited to your accountPlease be assured that the balance of $with a minimum payment of $due on or before November 20, 2016, is accurate*** ***, thank you for bringing this matter to our attention and giving me the opportunity to respondIf I may be of additional assistance, please do not hesitate to contact meSincerely,Tyeisha B.Macy’s Executive Office ###-###-#### Extension ***Enclosure /mailed October 26, 2016cc: *** ***, Revdex.comThe Macy's card is issued by Department Stores National Bank. P.OBox Phoenix, AZ 85072-