Macy's

Dear *** ***:
I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns
Unfortunately we are unable to deliver to your area as our Coast to Coast
delivery service has been discontinuedI apologize for any inconvenience this has caused
We appreciate your feedbackPlease be assured it will be reviewed by the appropriate departmentFeel free to contact us for further assistance
Thank you,
Macy's Executive Office

October 28, 2015*** *** *** *** *** ** ***Re: *** *** *** *** *** * *** Revdex.com Complaint # *** Macy’s account ending in ***Dear *** ***: I am in receipt of your complaints filed with the *** *** *** *** (***) and the Revdex.com Your concerns were forwarded to Macy's Executive Office where I was asked to review and respond to your concerns on behalf of Department Stores National Bank We recently underwent a system conversion for the Macy's credit card accounts and credit servicing pages accessed through our macys.com website We apologize for any frustration this may have caused you when you were unable to view your account information during that time, and for the problems you encountered while attempting to resolve these issues.I was disappointed to learn of the problems you encountered while speaking with our credit associates and I apologize Please be assured that the service you received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention I have forwarded a copy of your complaints, as well as my response, to the appropriate managers to address your concerns further The Annual Percentage Rate (APR) on your Macy's account is the cost of extending credit to you to make purchases Customers who pay their account balance in full, every month, by their payment due date are not charged interest The current APR on your account is 24.5% (Variable rate) and the method we use to calculate your Average Daily Balance is on page of each of your statements as well as in the Department Stores National Bank Credit Card Agreement (enclosed) Additionally, I enclosed a copy of your last months of statements so that you can see the interest you were charged each month Each monthly statement also includes a year-to-date tally of the interest charges and fees applied to your account.Please be assured Macy's takes the security of all of our customers very seriously My research confirmed that an error occurred at one of our stores when packaging one of your orders Since both of your items were supposed to be sent to your place of business, (with your name and *** *** showing as the mailing address on the enclosed receipt) this information could have been used on the internet to locate your work phone number I can only assume that this was how the individual was able to contact you at your work phone number The packing information and receipt does not include your credit card account number.Although your credit card information was never compromised, since you had requested that the account number be changed, on October 24, 2015, I reported your account as lost/stolen and requested a new card be mailed to you under separate cover You should receive this card in to days from the date it was reported However, you may not use your account until the new card is received and activated (if necessary).*** ***, your continued loyalty is important to us and we are sorry we have disappointed you I hope this won't keep you from shopping with us in the future Since we do not compensate for issues of this nature, I must decline your request to be compensated If I may be of further assistance, please feel free to contact me at the telephone number listed below Sincerely,Carrie W.Macy's Executive Office###-###-#### Extension ***EnclosuresCC: *** *** *** *** *** ***, Revdex.com

Please see below and attachedThank you.March 27, 2018*** ** *** *** *** *** *** *** *** *** *** ** ***RE: Revdex.com Case# ***Macy's Account ending in ***Dear *** ***:I am in receipt of your recent complaint filed with the Revdex.com which was forwarded to Macy's Executive OfficeAs a Liaison in this office, I was asked to respond to your concerns on behalf of Department Stores National Bank (DSNB).I am sorry that you feel our prior response letter dated March 14, 2018, did not resolve your complaintIn your responseyou indicated there was not a delinquency on your Macy's account in January, you are correct and I apologize for any misunderstandingTo clarify, your Macy's account was closed on January 17, 2018, due to a delinquency that occurred on an external account rather than your Macy's account as outlined in the letter you received explaining the account closureI have enclosed a copy of this letter for your review.Thank you for bringing this matter to our attention and giving me the opportunity to respondIf I may be of assistance on another matter, please do not hesitate to contact me.Sincerely.Briana D.Macy's Executive Office ###-###-#### Extension ***EnclosureCc: *** ***, Revdex.com

July 15,
*** ***
W 7th Street
Cincinnati, OH
Re: Revdex.com
Complaint # ***
Dear
*** ***:
I am
in receipt of *** *** complaint.
As outlined in our pricing policy on
bloomingdales.com, when we offer
merchandise that has a reduced price, our real-time inventory system sometimes
is not able to keep up with the demand.
Consequently, we may have to cancel some orders after they are
accepted. We regret any inconvenience
that this may have caused *** ***Based on the above circumstances, we
consider this matter closed. Please let
me know if you have any questions
Sincerely,
Toneia W
Bloomingdale's Executive
Office
###-###-#### Extension ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Sorry, you were unable to reach out to me, I cannot take personal calls at workRegarding this order, that' not my fault macy's has a messed up systemI placed the order on March 3rd, please see attached and then I received the email saying that my order couldn't be processed, I called back macys' and confirmed the detailsI am not sure what you did after and what oder number you used, it doesn't show up on my macy's account so I can only use the information you providedAnyway I used the gift card and my macy's credit card to pay for this order and the full amount was charged for that and I returned the merchandise that I receivedPlease refund me in full and not $Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Please do not close the complaint against Macy's as Sharon from Macy's was working on the issue as of the holidays Unfortunately, I have not heard back from her since then, and the issue is still outstanding Thank you. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

Revdex.com:
I was very happy with the resolution. Macys contacted me, and my account has been cleared of the fraudulent charges. I also received a gift card that was promised to me. I will definitely shop at Macys again now.
Regards,
*** ***

***I wanted to let you know that this case against Bloomingdale’s/Macy’s can be closed being that Bloomingdale’s has contacted me directly and my account has been credited accordingly.Thank you and take care *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Please see my response to the company as I have CCD them as well, at let me know if it's a reasonable request
Regards,
*** Dear Macy's executive department,Thank you for taking the time to research my issue and respondThere are points I would like to clarifyI was never shown any document which stated that my credit report would be pulledThe representative said that since I already had a Macy's credit card, I am not applying for a new card, I am just upgrading it Therefore, my credit report would not be pulled Also, I was never shown any notices and credit terms, I was just asked to sign Although you do acknowledge the misinformation, you have not stated where the misinformation came from and what corrective measures were taken to ensure it won't occur in the futureIf it was due to employee education, then perhaps send a company-wide memo, that any time a social security number is entered a hard credit pull may be doneAnd if it was that employee not following the information given them were they notifiedMy first priority in choosing where to shop is which retailer I trust, please keep up the high standards that you have set for yourselves.Thank you,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. On 9/10/15, a woman from the Macy's Executive Office in Ohio contacted me regarding the issues with my bedThis was also the same day that the bed was set to be delivered, so I still ended up having the wait a long time to have my bed repairedShe also stated that for the incovenience, she would issue a 15% refund in the amount of $190.94, which I should receive within business daysI still have not received that checkI would consider the case closed as well if I had received the refund check as stated in our conversation
Regards,
*** ***

October 30, *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Macy’s American Express application #***
Macy’s account ending in *** Dear Ms***: I am in receipt of the complaint you filed with the Revdex.com and forwarded to Macy's Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apology for any inconvenience you may have experienced as a result of this matter. While in the Macy’s Perimeter store on October 8, 2017, an associate inquired if you would like to apply for a Macy’s American Express card. You verified your address, phone number, email address, and provided income information. During the account application process, the applicant must review and verify that all information input into the system is correct by signing the keypad before the application is considered. Above the signature line, it is noted as “Thank you for applying!” I apologize for any misinformation that may have been provided to you by the sales associate at that time. After signing, the options presented are “CLEAR” or “ACCEPT”. By selecting “ACCEPT”, you authorized the application which would require pulling a credit report to evaluate your credit worthiness. For clarification, under federal law, with every credit card application we must determine the applicant’s ability to repay additional credit. This is accomplished by reviewing the annual income information provided with the application and the minimum payments due on all existing loans as they appear on your credit report. Because of this I must decline your request to delete the inquiry In regards to the customer service that you describe receiving in the Perimeter store, Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently. It appears we may have fallen short of this goal. Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality. Your complaint has been forwarded to the store manager for review and to take the appropriate action Ms***, thank you for allowing me the opportunity to address your concerns. . If I may be of further assistance to you, please contact me at the number listed below Sincerely, Rhea B*** Macy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com Store Manager, Perimeter Macy’s

Dear ***,We
are in receipt of complaint Id#***I have spoken with the customer
regarding her issueWe were able to verify the customer's $credit posted
to her account on 5/As an accommodation, we have sent the customer a $
gift cardAt this time, Macy's will consider
this matter closed
Sincerely,
*** ***
Macy's Executive Office
###-###-#### Extension ***

Dear *** ***,We are in receipt of Revdex.com complaint ID #***We have spoken to *** *** and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you. Sincerely, Yvonne F.Correspondent, Omnichannel Presidential | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

December 22, 2016 Dear *** ***: I am in receipt of complaint ID: ***I have spoken to *** *** and we have addressed all issues to his satisfactionBased on this information, Macy's considers this matter closed and resolved. Sincerely, Steven A.Macy's
Executive Office###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I returned my bed, purchased a new one from Macy's again, was told my old frame would work, when delivery came my old frame did not fitNow stuck with new bed and old frame that won't work togetherI spent a lot of money on the frameI want it refunded since the original bed was returned
Regards,
*** ***

October 28, 2016 *** *** * *** *** *** *** ** *** Dear *** ***: We are writing in regards to complaint ID # ***I have attempted to reach the customer leaving my direct numberI have not been able to actually speak with her in regards to
resolving her concerns. Sincerely, Sharon W.Macy's Executive Office

Problem: First of all I am filing a complaint about Macy's.com, not about any specific Macys locationBasically, I ordered a pair or boots in a size for a Christmas gift and received a size 8, even though my packing slip said size 9, the boots I received were a size I am in the process of
mailing back the boots to get a credit for my purchase, but I had requested a reshipment in the CORRECT size that I had orderedA day after submitting my 'wrong item received' incident report, I got a response in bad English which doesnt even answer my question of whether or not I'll be receiving a shipment of the correct sizeIf I have to wait until the WRONG size boots are received back at their warehouse, then this is unacceptableThis is what I would expect from Macys: 1)An APOLOGY for sending me the wrong size boots, especially since this was a single item order and shouldnt have been difficult to get right2) the size boots that I actually ordered to be shipped with EXPEDITED shipping, to make up for their mistakeI am seriously disappointed in Macy's online shopping and their customer service and an filing this complaint because I dont think they even understood what I was requesting from themAlso, I tried to call their customer service directly but was on hold for a very long time.Desired Outcome: See above: I want replacement of the boots I received in the incorrect size with a pair in the correct size, for no extra cost to me, as soon as possibleI understand that my credit for the boots I am mailing back depends on when Macys receives them back at their returns center, but that shouldnt stop them from mailing me the boots

I'm done