Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me There is really nothing that can be done except improve future processes
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I received a call from Jan Binquiring if "I had some concerns." I requested to speak with Tom H., who was the last person I spoke with that promised to resolve my earring issue and provide me with a letter to the President concerning my customer service feedbackAs of 5/2/2016, no responseI have attempted to phone MrH.'s Supervisor, Wendy J., who has not returned my callpleas note why I did not communicate with Jan B(I called Jan's supervisor, MrTom Hon several occasions due to Jan's inattentiveness to my problem, meaning "she never returned calls and did not input information for pickup with *** and when she returned call after I spoke to her supervisor, she has no idea what is going on with my case

*** *** *** *** ** ***
February 5, 2016
*** ***
*** *** *** *** ***
***
*** ** ***
Re: Revdex.com complaint ID #***
Macy’s account ending in ***
On behalf of Department Stores National Bank:
Contact Date with Customer: February 4,
Complaint Summary: *** *** would like to have all fees removed from her account as she was told would be done previously, but was not. She has been unable to solve this problem by telephone and would like this matter taken care of.
Resolution: I called *** *** and apologized for the service she has received. I informed her that I have now removed all fees, totaling $144.42, from her account and it has a zero balance. I also confirmed for her that the account was closed on November 19, 2015, as she requested. This resolved her complaint.
Michael J.
Macy’s Executive Office
###-###-#### Extension ***
cc: *** ***, Revdex.com

April 27, 2016*** *** ***
*** *** ***
*** ** ***Re: Macy's Account Ending in *** Complaint ID: ***Dear *** ***:I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and
respond to your concerns on behalf of Department Stores National Bank (DSNB).I apologize for the delay in our response regarding this matter, and I regret any inconvenience you may have experienced with your above referenced Macy's accountA review of the account shows a balance of $2,with a minimum payment of $due by April 18, We received payments totaling $2,on March 19, 2015, and on April 3, 2015.Per the DSNB Credit Card Agreement, which governs the terms of you Macy's account, if you have been paying less than the Total Now Due on your Revolving or Major Purchase account balance each month, and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is receivedApplying this billing policy to your Macy's account, interest charges in the amount of $were shown on your billing statement for the period ending April 18, 2015, with a payment of $due by May 18, This interest was charged between March 19, 2015, and the date (April 3, 2015) that your $2,payment posted to your Macy's account.We did not receive payment for the balance of $28.15, which resulted in late fees and interest charging to your account each month until the account charged off on December 25, 2015, with a balance of $303.96.We have removed the balance on the account to bring it to zero ($0.00)We will clear our internal records of any delinquency associated with this issue, and we will also instruct the three major credit reporting agencies to delete the late payment history for the months of June to the presentKindly allow thirty (30) business days for the agencies to modify their recordsThis letter will serve as a confirmation of this request.*** ***, thank you for bringing this matter to our attention and giving me the opportunity to respondIf I may be of additional assistance, please do not hesitate to contact me.Sincerely, Nancy M.Macy's Executive Office###-###-#### Extension ***cc: *** *** ***The Revdex.com

*** *** *** *** ** *** November 4, *** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Macy’s account
number ending in *** On Behalf of Department Stores National Bank: Contact Date(s) With Customer: October 28, Complaint Summary: The customer filed a claim on May 23, 2016, for fraudulent charges placed online at macys.com. The fraud claims representative advised the customer it will take up to ninety (90) days to investigate and resolve his claim. We advised him a new account would be created, and we would withhold the disputed amount from his balance owed while the claim was being processed. The customer was surprised to see the charges come back onto his account. He has been told numerous times that this was Macy’s mistake, and the charges would be taken off his account. The customer felt at a loss for what to do when he received different answers from different representatives. He explained he has had this account for over twenty years, and would appreciate an apology for all the calls and mental stress this situation has caused him and his family. Mr*** also requested a credit adjustment of $for two of the remaining misapplied fraud charges. Resolution: On October 25, 2016, *** *** called the fraud department, and requested a supervisor to help resolve his ongoing claim since May 2016. The case was escalated to a Fraud Manager, who immediately credited his account for the two remaining fraud charges of $229.50, and $459.00. I called the customer on October 27, 2016, and was unable to reach him, yet left a voice message explaining the two charges had been credited, and requested to have the customer return my call to discuss any remaining questions or concerns he may have. I called again on October 28, 2016, after receiving a voice message from *** ***, and was able to speak with him about his Macy’s account. I apologized for the delay in resolving his claim, and advised the fraud charges were cleared, resulting in a $balance. I also advised I will follow up and credit any remaining interest charges when his billing period closes on November 18, 2016, since he is not responsible for carrying the extra $balance. Additionally, since he has been a loyal year Macy’s customer, I advised I would be sending him $in Macy’s Money as a gesture of goodwill. The customer was pleased with the resolution. Alison GMacy's Executive Office ###-###-#### Extension *** cc: *** *** ***, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you so so much for all our help! I was feeling very hopeless in this matter and I am so thankful that it is going to be resolved soon.
Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Macy's response is unacceptable; it is a non-response responseTheir entire answer is based on one factual inaccuracy -- what I now believe to be an outright lie: They NEVER sent me a billEverThey NEVER contacted meEverThey NEVER left me a messageEverIt's complete fictionThe only communication I received from them came on Friday, May After I paid the bill, I never even received the confirmation There is something terribly wrong on Macy's end, and they refuse to acknowledge itI do not do business with liars, and that is exactly what Macy's isI fully intend to pursue this with the Attorney General of *** and or the State of *** *** since I find it hard to believe that Macy's hasn't done this to other customersMacy's has lost a loyal customer in meI've literally spent thousands of dollars in their store over the past decade and I refuse to continue to use my hard-earned dollars to line the pockets of a crooked, corrupt corporationI will continue to pursue this, even if I have to contact local media outletsThe conduct of Macy's is beyond reprehensible and I will not allow myself to be victimized by this company
*** ***-***

November 21, *** *** ** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID *** Bloomingdale's *** *** account ending in ***
Bloomingdale's store account ending in *** Dear *** ***: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Bloomingdale's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)Please accept my sincerest apology for any frustration or inconvenience that this issue may have caused you. Please be assured that Bloomingdale's does not participate in dishonest or deceptive business practices of any kind. We have policies and procedures in place to ensure that we are in compliance with all applicable laws and we regret that you feel otherwise. Upon researching you inquiry, I discovered that you purchased *** Sunglasses on June 15, 2016, in the amount of $510.54. This purchase was made on your Bloomingdale's store account ending in ***You returned the *** Sunglasses on July 4, 2016, and the refund posted to your Bloomindale's *** *** account in error. I have enclosed a copy of your statement from your Bloomingdale’s *** *** account ending in ***, with the closing date of July 5, 2016, for your records. This statement confirms the return was applied to your Bloomingdale's *** *** account Further research confirmed that you spoke with a Bloomingdale's Customer Service representative on August 1, 2016. This Customer Service representative successfully transferred the misapplied return to your Bloomingdale's store account ending in *** on August 1, 2016. In order to process this request, a debit was made on the Bloomingdale's *** *** account, and the refund was credited to the Bloomingdale's store account. I have enclosed the statements from both accounts to confirm the debit of the refund on Bloomingdale’s *** *** account ending in *** and the credit of the refund to the Bloomingdale’s store account ending in ***. Your statement with the closing date of August 30, confirms that the misapplied return was credited to the store account which I have enclosed for your records as wellI have confirmed that at no point were you charged three different times for the return of your *** sunglasses. You were charged one time for the purchase of the sunglasses, and the refund was first credited to your Bloomingdale’s *** *** account once, and then transferred to your Bloomingdale’s store account. With respect to the fees and charges you referenced in your correspondence, please note that these fees and charges were not the result of the credit being applied to the Bloomingdale’s *** *** account. Both of your accounts carried balances from the months of June 2016, through November 2016, which resulted in fees and charges on your account. The misapplied return did not create any additional late fees or interest charges. In regards to the late fees that posted to your account, for clarification, once a payment is not received by the due date, the minimum amount due will include any previous month’s minimum amount past due, plus any unpaid late fees and the current month's regularly scheduled payment. In addition, any credits will lower the account balance; however, credits do not decrease the required minimum Now Due payment amount. In regards to the interest fees that posted to your account, we charge interest for carrying a balance into the next billing cycle; if you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is receivedThe minimum interest charge is $2.00. That interest charge is for the funds loaned to you during that period and it may result in a statement with only an interest charge. My review of your account indicates that all fees and interest were appropriately charged As of today's date, your Bloomingdale's *** *** has a balance in the amount of $1,with a minimum payment due in the amount of $by December 1, 2016. Your Bloomingdale's store account ending in *** has a zero ($0.00) balance after your payment in the amount of $on November 5, *** ***, thank you for bringing this matter to our attention and giving me the opportunity to respond. I hope this letter clarifies any remaining questions that you may have had in regards to this issueIf I may be of additional assistance, please do not hesitate to contact me at the number listed below Sincerely, Ebony MBloomingdale's Executive Office ###-###-#### Extension *** Enclosures / mailed November 21, cc: *** ***, Revdex.com Customer Service Manager, Macy's Credit & Customer Service

*** ***,
We are in receipt of complaint id #regarding
the customer’s refund for the furnitureWe had contacted the customer and had
set up a return for the furniture to be picked up on 12/24/We had advised the customer
that he will receive full refund for the return once the furniture is picked up
and is checked back into the fulfilment center.
It is a process that can take 5-business days after the furniture is
picked up from his residenceUnfortunately, Macy’s cannot process the credit
until the furniture is picked upWe had also advised the customer that once
the credit is processed, he will receive an email confirmation that the credit
has been processedAt this time, Macy's will consider this matter closed since
we have already approved the furniture return for full refund
Thanks,
Macy's Executive Office

To: Melissa U. Again, I still don't have:A) the packageB) working tracking informationC) a refund,all of which were promised to me FIVE DAYS AGO.On Mon, Dec 28, at 11:AM, *** *** wrote:I still do not have:A) the packageB) working tracking informationC) a refund,all of which were promised to me.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The money that Macy’s owed me was transferred to my checking account this morningIt still seems very unethical that they could take possession of my payment in February but not credit my account until April all the while billing me interest and charging me with late feesI find it very
interesting that I got no real movement on this issue until you contacted themThanks for your assistanceI will never do business with Macy’s again.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sorry for the delay in responding, I have been away on vacation and have not been checking emailThe matter has been resolved and refund was issued.
Regards,
*** ***

June 21, *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID *** Macy’s account ending in *** On behalf of Department Stores National Bank:
Contact Date with Customer: June 15, Complaint Summary: Ms*** requested that Macy’s remove the two unauthorized charges from her Macy’s store account, totaling $131.96. They were reported in December 2015. Resolution: I called *** *** and apologized for any inconvenience she may have experienced in this situation. I informed her that the charges have been removed from her account, along with all fees and interest. Her account balance is now a credit of $20.01, which was the balance before this situation occurredWe are refunding that amount refund to her by check, which should arrive in the mail in 7-business days. I also confirmed that her account had been closed. This resolved her complaint. Michael JMacy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

Dear *** ***, We are in receipt of Revdex.com complaint ID ***. I was able to reach *** *** via email. She refuses to provide an order number so that I can assist her and said she did not want my assistance. I was able to locate an order close to an amount and date that she
is referencing. If I am looking at the correct order, then *** *** received this credit on 12/22/2017. Due to this, we are considering this matter closed satisfactorily. Thank you. Sincerely, Yvonne F.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

November 3,
*** *** ** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint ID ***
Macy’s *** *** account ending
in
On behalf of Department Stores National
Bank:
Contact
Date with Customer: October
23,
Complaint
Summary: *** *** did not receive her $reward card for registering her
account online with Plenti Rewards on June 20, 2015. She called on August 30, 2015, and was told a
$adjustment would be made to her Plenti Rewards in order to generate a
rewards card. Unfortunately, we were
unable to accommodate the Plenti Rewards adjustment, so we offered to credit
her Macy’s account on September 25, 2015.
When she did not see the credit on her October billing, she became
concerned and contacted the Revdex.com
Resolution: I called *** *** and apologized
to her for the problems and miscommunication she encountered with her Plenti
Rewards and the delay in receiving the credit adjustment for the $rewards
card she did not receive. I adjusted the
$credit to her Macy’s *** *** Account listed above, which will appear
on her November billing statement. *** *** is satisfied with our resolution.
MsRandi P
Macy’s Executive Office
###-###-#### Extension ***
cc: *** *** ***,
Revdex.com *** *** is a federally registered
service mark of *** *** and is used by Department Stores National Bank
pursuant to a license. The Macy’s
*** *** Card program is issued and administered by Department Stores
National Bank

February 10, *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Macy’s store account ending in *** Dear *** ***: I am in receipt of the complaint
you filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns on behalf of FDS Bank. In researching this matter, our records confirm we received a payment on June 2, 2016, in the amount of $1,590.51. Of this payment, $was allocated to the Club Account and $1,was applied to your Revolving balance, bringing your new balance for the billing period ending June 7, 2016, to $619.18. On August 17, 2017, a refund for $was issued back to your banking account electronically per your request. This amount was added back to your revolving balance on this date because the refund was issued to youIf you have a balance due and decide to have a portion of a payment returned to you, that amount will be added back to the unpaid balance as you still owe for the merchandise you purchasedAs you were informed during several conversations with the Customer Service Department, Federal law contains specific requirements about how we allocate payments in excess of your Minimum Payment Due. As a result, we apply excess payments to balances being charged interest before balances that are not being charged interest. This means that excess payments will be applied to Revolving and Major Purchase balances before being applied to balances that are not accruing interest during a promotion (Club Account balances), or which you can avoid interest by paying the balance in full by the promotion expiration (Special Event balance). The only exception to this rule occurs in the last two billing periods of a Special Event promotion. In that case, any payment made in excess of the Minimum Payment Due must be applied to the expiring promotional balance(s). As of the date of this letter, your Revolving balance is $with a minimum payment of $due by March 4, 2017. Both the Club Account and Special Event balances are paid in full. I have enclosed an account audit for the activity on your account between January and February 2017. The debit back to your account in the amount of $1,was accurate; therefore, a correction is not required as requested in your complaint*** ***, although we would like to reply favorably to every customer, it is not always feasible. Thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please do not hesitate to contact me Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension *** Enclosures /mailed February 10, cc: *** ***, Revdex.com

July 21, *** *** ** ***
*** *** ***
*** ** *** Re: Revdex.com Complaint ID *** Macy’s *** *** account ending in *** On behalf of Department Stores
National Bank: Contact Date with Customer: July 12, Complaint Summary: *** *** sent in a payment of $on February 19, 2016, and it was never applied to her account. She called Customer Service several times with no resolutionIn her Revdex.com Complaint, *** *** requests that Macy’s locate the payment and make a correction to her credit report for the months she was reported delinquent. Resolution: I called *** *** and informed her that we located her payment and that it was mistakenly applied to a family member’s account. To correct this error, we credited her account for the payment of $dated February 19, 2016, as well as the late fees and interest charges incurred since February (totaling $145.00.) *** *** account has a zero ($0.00) balance. On July 8, 2016, we requested the credit reporting agencies clear the previously reported delinquency for March through June 2016. We advise to allow up to thirty (30) days for the reporting to be updatedThis resolved her complaint Sincerely, Stephen CMacy's Executive Office ###-###-#### Extension *** cc: *** *** ***, Revdex.com

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear *** ***, We are in receipt of Revdex.com Complaint #*** We have spoken to *** *** and we have resolved all matters expressed in the complaint Based on this, we consider the matter closed satisfactorily Thank you. Sincerely, Yvonne F.| Omnichannel
Presidential ExecutiveOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### Ext *** | Fax: ###-###-#### | Email: ***