Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
You insist I had a valid balance of $but I called you when your bills were showing a $500+ balance. I like paying off my balances, ALWAYS. I wasn't going to pay what wasn't owed by me and I needed you to:1) Get back to me in February which showed a revised statement with me owing $144.11. I would have paid it immediately2) You kept billing me the higher amount for several months.So your insistence that your actions were legitimate do not hold any water. First thing you should do while you investigate a claim is reduce the amount due on the bill to what is not disputed. You need to promptly follow up. Here are the things you don't do:1) Cancel the account2) Report a delinquencyNot investigate a claim for months and not communicate until challenged. A very bad business with appalling handling of customers. I suggest consumers be wary of Macy's and all affiliates in this upcoming holiday season. Who knows how many frauds will happen on how many more times Macy's will take punitive steps on the victim of a fraud rather than the perpetrator.My claim can only be resolved with corrective action on my credit report. I do not want my credit reinstated anymore at this deplorable corporation,
Regards,
*** ***

July 21,
*** ***
EFourth Street
Suite
Apt
Cincinnati, OH
Re: Revdex.com
Complaint # ***
Dear
*** ***:
I am
in receipt of *** *** rebuttalI offer my apology for the typographical
error in spelling *** *** last name as “***”While I
understand she is not happy with our system, our policy regarding availability
of merchandise on sale is provided on bloomingdales.comWe consider this
matter resolved. Please let me know if
you have any questions
Sincerely,
Toneia W
Bloomingdale's Executive
Office
###-###-#### Extension ***
cc: *** ***

*** *** ***Cincinnati Revdex.comE Fourth StSuite 600Cincinnati, OH 45202 Revdex.com Case #*** Dear *** ***: We are in receipt of Revdex.com Complaint #***After numerous attempts by phone, we have not had any contact with the referenced customerWe have reviewed the
complaint and have taken the following actions to resolve concerns as expressedWe have confirmed that the shoes were delivered on June 1, Based on this, we consider the matter closedThank you. Sincerely, Melissa U.Macy's Executive Office###-###-#### Extension *** cc: *** *** ***

Jake Sweeney has the purchase price showing $including all discounts. Ms*** is past due on her payment of $650.00. It was due 03/10/2016. All title work has been completed by Jake Sweeney Chevrolet. Please make payment to avoid default

October 07, 2015*** *** *** *** *** *** ** ***Re: Revdex.com Claim ID ***Dear *** ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to
your concerns. I am sorry for any inconvenience experienced after purchasing your furniture in I understand that you were offered the option to exchange your furniture in 2010, however; your manufacturer's warranty expired a year after your purchase Additionally, to use the extended warranty service, WorryNoMore would need to be contacted WorryNoMore is a third party company that offers a service to Macy's furniture and mattress customers Any claims submitted via the extended warranty must be handled through WorryNoMore's customer service At this time, due to the age of the order, we are unable to offer a replacement for the furniture in your home.As a one-time accommodation, we will submit an adjustment for the WorryNoMore extended warranty fee that was applied to your order in Our records indicate you were charged $330, and not $as listed on your claim If this is incorrect, it will be necessary for you to provide us with a copy of your original receipt for verification of the correct amount to be credited Please be aware that the credit will be issued to the original form of payment listed on the order.Thank you for allowing us the opportunity to respond to your concerns If you have any questions regarding this matter, please feel free to contact me at the telephone number listed below. Sincerely,Angela L.Macy's Executive Office###-###-#### Extension ***cc: Revdex.com

April 26, 2017Dear ***:I am in receipt of complaint ID ***I have spoken to *** *** and we have addressed all issues to her satisfactionBased on this information, Macy's considers this matter closed and resolved.Thank you,Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If I get the refund on time
Regards,
*** ***

September 21, 2017*** *** *** *** *** *** ** ***Dear *** ***: I am in receipt of your complaint #*** forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your
concerns.I apologize that you are unhappy with your Monthly Beauty BoxUnfortunately, there are exclusions to the one time use promotion code for $off your next beauty purchaseFor this reason I am unable to refund you for the beauty boxes that you have received unless; you did not receive, it is damaged/defective or lastly, have had an allergic reaction to the productThis is listed on our Beauty Box FAQ's PageI have offered $off your next beauty purchase to honor the excluded coupons received as an accommodation.If you wish to cancel your Beauty Box subscription, you can cancel your subscription at any timeJust follow the directions on your Manage Subscription pageCancellations must be made by the 10th of each month to affect the next month's boxFor example: if you want to cancel your August box, you must do so by July 10thAny cancellations made after the 10th will go into effect for the subsequent monthExample: if you cancel your box on July 17th, you will still receive your August box and your September box will be cancelled.Should you have any further questions on another matter please feel free to contact our officeThank you. Tara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

***: We just received rebuttal number four for *** *** *** (***). *** *** does not bring up any new information, and we have answered his questions. His fraud claim was denied, and we have advised that if has additional information that he would like considered, he may send it to us for review. We will not be responding to any further complaints without any new information to support his claim. Thank you, Jay S.Executive Coordinator, Executive Liaison Team | Macy's, Inc.P.OBox | Mason, OH 45040Office: ###-###-####, extension ***

January 05, 2017 *** *** ***Marketplace Resource ConsultantCinncinnati Revdex.com Re: Revdex.com Complaint ID: *** Dear *** ***: We are in receipt of this Revdex.com ComplaintI did contact *** *** *** to apologize and have
resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you. Sincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: *** *** ***

February 01,
*** *** ***Cincinnati Revdex.com
E Fourth StSuite
Cincinnati, OH
Revdex.com Case #***
Dear
*** ***:
We
are in receipt of Revdex.com Complaint #***We have communicated with the referenced
customer via email and
all matters as expressed in the complaint are resolvedBased on
this, we consider the matter closedThank you
Sincerely,
Melissa U
Macy's Executive Office
###-###-#### Extension
***
cc: *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your time and effort in helping resolve this matterI felt the response was very positive and I also feel it was addressed quickly
Regards,
*** ***

Please cancel complaint with Macy's was assigned ID ***.I went to the store and was made wholeI tried to call, but the number does not accept incoming calls. Thanks fro your help Tina,*** ***###-###-####

Hi: You sent me an email asking me to clarify what action I wanted Macys to take in regard to my complaint: I am asking Macys to change their billing policy in the following way: 1) If a bill goes unpaid by the due date, send the consumer a notice that their bill is
delinquent.2) Make sure your billing department IS sending out bills to consumers with small balances.I should not find out months after the fact that a bill for $27--which I never received--has accrued late and delinquent fees

April 07, 2017 *** ***, We are in receipt of complaint ID #*** regarding the customer whose claim was declined by worry no more on the reclinerWe contacted the customer and confirmed that worry no more had scheduled a technician to inspect the recliner on 4/15/At
this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that their action of zeroing my account satisfactory to meHowever, I do not find the Macy's credit agreement or the transparency of the information to consumers acceptableI am not sure how complaints are counted or flagged by the Revdex.com for each business but if this were anything like Amazon's star rating I would publicly give them one star and our family will not be supporting their business in the future Thank you Revdex.com for the help resolving the matter.
Regards,
*** ***

P.OBox 8220 Mason, OH 45040RE: Macy’s *** *** Account ending in *** Dear *** ***: I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy’s Executive Office,
I was asked to review and respond to your concerns.I am sorry for the problems you have recently experienced with your Macy’s account. Our records show that your payment of $was received and applied to your account on December 24, 2017. The calls you received were from Macy’s Collections Department. I am sorry for the long delays and inconvenience caused by these calls. Our records indicate your billing statement that had a closing date of October 27, 2017, had a minimum payment due of $November 24, 2017. When no payment was received by the November 24, 2017, due date, a late fee of $and an interest charge of $were applied to your account on the billing statement with a closing date of November 27, 2017. The minimum payment due on December 24, 2017, was $143.94. When your payment of $was received on December 24, 2017, it did not meet the minimum amount due of $143.94. This caused another late fee of $and interest of $to be applied to the account. These charges appear on the statement with the bill closing date of December 28, 2017. The minimum payment due for this statement was due on January 24, 2018, in the amount of $144.50. No payment was received by the due date of January 24, 2018. This caused an additional late fee of $and interest of $to be applied to your account on your billing statement with a closing date of January 28, 2018. As of the date of this letter, the account balance is $1,with a past due of $244.00, with a minimum due of $by March 24, 2018. Copies of your billing statements for the closing dates of October 21, 2017, to February 25, are enclosed. I am sorry for the distractions and noise you experienced during your call to our office. Our goal is that each customer has our undivided attention. We rely on outside vendors which may have overseas operations for support, to help us deliver a high level of efficient telephone-based service for our customers around the clock. We will address the issue with them so that this does not occur in the future. Additionally, I was able to determine that on February 12, 2018, we did experience some system issues that prevented us from being able to answer account questions from 9:AM until approximately 10:AM. This was a system wide issue impacting all of our phone associates. I am sorry for the inconvenience this interruption to our systems may have caused.*** ***, thank you for bringing this matter to our attention and giving us the opportunity to respond. If I may be of further assistance on another matter, please do not hesitate to contact me at the number below.Sincerely,Macy's Executive Office###-###-#### Extension EnclosuresCC: Revdex.com

Dear *** ***,We are in receipt of Revdex.com complaint number ***I have contacted the customer and advised I would be crediting the $owedI reviewed the information and found there was an error, and have since corrected it so that the order total stands at $The customer states they
are satisfied with our responseBased on this information we consider this matter closed satisfactorilyThank you. Theresa S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

I did go ahead and attempted to reach the customer again todayHad to leave another voicemailI am sending her an email today hoping to receive the information needed to place the order and resolve her concerns.Thanks,Sharon W.| OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escaltion Team | MCCS Executive Office