Macy's

August 10, *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Dear *** ***: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to
Macy’s Executive Office. As a representative in this office, I was asked to review and respond to your concerns. Please accept my sincere apology for any inconvenience or frustration this matter may have caused you Unfortunately, merchandise can be inadvertently placed by a customer or sales associate in the incorrect area in all stores and honoring prices is not a requirement. All instances of this nature are handled on a case by case basis. I am happy to inform you the Store Manager at *** *** has agreed to refund you the $price difference of the shirt, as a courtesy, and he will work with you directly for the accommodation *** ***, thank you for bringing this matter to our attention and giving me the opportunity to respond. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com Store Manager, *** *** location

*** *** *** *** ** ***
October 21,
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com complaint ID #***
Macy’s account ending in
***
On behalf of Department
Stores National Bank:
Contact Date with Customer: October 21,
Complaint Summary: *** *** writes that she has
disputed charges on her account for two sunglass purchases that have not been removed. She asks that the charges be removed and that
her credit report be corrected.
Resolution: I called and spoke to *** ***. I apologized for her inconvenience and explained
that the two disputed charges have been removed. Also, we have adjusted all fees that were
applied and her account has a zero balance.
I confirmed that we have directed the credit bureaus to remove the
record of delinquency related to this incident and that her account is closed, which
resolved her complaint.
Michael J
Macy’s Executive Office
###-###-#### Extension ***

*** *** *** *** ** ***
April 7,
*** ***
*** *** *** ***
*** ** ***
Re: Revdex.com complaint ***
Macy’s *** ***
account ending
in ***
Dear *** ***:
I am in receipt of the complaint filed by ***
*** with the Revdex.com on your behalf. Because this is an individual account in your
name only, I am addressing my letter directly to you. As a representative of Macy’s Executive Office,
I was asked to review and respond to your concerns on behalf of Department
Stores National Bank I apologize for
any frustration this matter may have caused you
In
researching your account, our records indicate that the $charge is shown
on your billing statement for the period ending September 18, 2015, with a
minimum payment of $due on October 16, 2015. The full payment of $was received on
October 20, 2015, which resulted in a $late fee and a $interest
charge. I show that your monthly billing
statements were mailed to you at the address noted above. We have no record of returned mail by the
U.SPostal Service as undeliverable, which suggests you received the billing
statements. As reference, enclosed are
copies of the billing statements for the periods ending September 18, 2015,
through March 20,
As stated in our Credit Card Agreement, a late fee is
applied if the Minimum Payment Due is not received by the ''Payment Due Date''
shown on your statementYour payment due date on your account is the sixteenth
(16) of each month. We reserve the right
to waive part, or all, of this late payment fee in the case of certain
delinquencies without losing the right to impose this fee in future billing
periods. Therefore, I have removed a
total of $in late fees and interest charges, resulting in a credit
balance of $105.07. I have taken the
liberty of requesting a Credit Balance Refund Check for this amount. You should receive the check at the address
listed above in to business days
As the balance was paid in full, we have cleared our
internal records of any delinquency associated with this issue, and have
requested that ***, ***, and *** update their records and
remove the delinquency reported for October through March 2016. Please allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
files. This letter will serve as
confirmation of this request
Thank you for bringing this
matter to our attention and allowing us the opportunity to respond. If I may be of any further assistance, please
contact me at the telephone number listed below
Sincerely,
Stephanie C
Macy's Executive Office
###-###-#### Extension ***
Enclosures / mailed April 7,
cc: *** ***,
Revdex.com

P.OBox 52184 Phoenix, AZ 85072-
February 4,
*** ***
*** *** ***
*** ** ***
Re: Revdex.com Complaint ID #***
Macy’s account ending in
On behalf of Department
Stores National Bank:
Contact Date with Customer: February 2,
2016
Complaint Summary: Ms*** was unable to
purchase a cosmetics item that was offered as a “doorbuster” (a Smashbox “Try
It Kit”, WebID 1832834). She drove to
two different stores trying to locate the item, and was unsuccessful. She would like one of these kits sent to her
as a complimentary gift
Resolution: I called and spoke to Ms***. I apologized for the inconvenience this
situation may have caused. Unfortunately,
the item that Ms*** was looking for is no longer available. She accepted an adjustment of $on her Macy’s
account as a resolution to this matter. This
resolved her complaint.
*** ***
Macy’s Executive Office
###-###-#### Extension
***
cc: *** ***, Revdex.com

*** *** *** *** ** ***
July 12, *** *** *** *** *** *** ***, ** *** Re: Revdex.com Complaint ID #*** Macy’s account ending in *** (stolen/closed) Macy’s account ending in *** (stolen/closed) Macy’s account ending in *** (stolen/closed) Macy’s account ending in *** (closed) Dear *** ***: I am in receipt of your additional complaint filed with the Revdex.com, which was forwarded to Macy’s Executive OfficeAs a representative in this office, and since I am familiar with this issue, I was asked to review and respond to your recent concerns on behalf of Department Stores National Bank While I understand your continued frustration regarding the charges made on your Macy’s accounts, our Fraud Department denied the latter two cases from April 7, 2017, and June 20, 2017, due to the reasons noted in my prior letter dated July 3, I forwarded your most recent complaint to our Fraud Department, and their position has not changedAs previously stated, there were several reasons for these denials, including the fact that our notes show that you made a statement that the charges could have been made by your ex-wifePlease know, however, that, even if you had not made the statement regarding your ex-wife’s use of your card, our Fraud Department has determined that the other reasons for the denial are sufficient to determine that the charges at issue were not fraudulentIf you have evidence that you can provide to us to substantiate your claim of fraud, please feel free to send that evidence to meAbsent additional information, we are unable to remove the charges from your Macy’s account Thank you again for taking the time to bring this matter to our attention and allowing me the opportunity to respondIf you have any additional questions, do not hesitate to contact me at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension *** cc: *** *** ***, Revdex.com

Re: Complaint ID #***
Dear
*** ***:
I am
in receipt of your recent email in which you claim not receiving any packages
for your recent bloomingdales.com order.
As a representative of Bloomingdale's Executive Office, I was asked to
review and respond to your
concerns.
I
was sorry to hear that you feel Bloomingdale's has made an incorrect decision
to not issue credit for a package you claimed not receiving on
bloomingdales.com order number***-***-***
After a thorough review of your order history, we have decided to
initiate a claim with UPS for the order listed above. Please allow ten to thirty business days for
your claim to be processed. If the claim
is paid, your account will be refunded accordinglyIf your claim is denied,
unfortunately, no refunds or reships will be issued. We ask that you please continue to be patient
during this process
While
the decision we made may be disappointing, we trust you understand the logic
behind it. We are attempting to be as
fair as possible. If you have additional
questions or if I can be of further assistance please contact me at the
telephone number below
Sincerely,
Tonie R
Bloomingdale's Executive
Office
###-###-#### Extension
***
cc: *** *** ***, Revdex.com of
Cincinnati

P*** *** *** *** ** *** October 27, *
*** *** *** *** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint ID *** Macy's account ending in *** Dear ***
***: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincerest apology for any inconvenience and frustration that may have occurred while trying to rectify your payment. Your comments regarding associates receiving additional training have been forwarded to the appropriate management for review Upon researching you inquiry, an audit was conducted to confirm the balance on your Macy's account. I have enclosed a copy of this audit and the correlating statements for your records. Upon reviewing the audit, I discovered that the payment on May 20, 2016, in the amount of $was reversed due to a data entry error. As a result of the error, we never received your money for that payment, and a $late fee and $interest charge was applied to the account on May 21, We adjusted the $fee on May 25, 2016. The ending balance for the cycle ending May 25, 2016, was $1,In regards to the interest fee, interest is charged on the outstanding balance of your account until the day you pay the balance in full. The interest charge is for the money loaned to you during that period Although you have been making payments monthly, your payments have been less than the minimum payment due for each billing period, resulting in late fees and interest charges. As a courtesy to you, I have reversed all late fees from the time period of May 2016, through October 2016, in the amount of $209.00, and $in interest charges. Thank you for your payment in the amount of $on October 20, 2016. As of today's date the account is more than days delinquent, with a total balance of $961.31. A minimum payment in the amount of $is due immediately. This amount includes the past due balance of $ *** ***, I apologize for the issues you encountered with your account. Thank you for bringing this matter to our attention. If I can be of any further assistance, please contact me at the number listed below Sincerely, Ebony MMacy's Executive Office ###-###-#### Extension *** Enclosures / mailed October 27, cc: *** ***, Revdex.com Customer Service Manager, Macy’s Credit & Customer Service

March 31, 2016*** *** *** *** * *** ** ***Dear *** ***: I am in receipt of your complaint ID *** forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsOn behalf of
Macy's, please accept my apology for any inconvenience you experienced due to not receiving your refund for missing itemsAs per our conversation, I have processed a credit in the amount of $48.54, which will be put back on your VisaYou should see this credit within 3-business days.Thank you for taking the time to speak to me regarding your issue.Based on the above, Macy's considers this matter resolved and closed satisfactorilySincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

April 23, 2018*** *** ** *** *** ** ***RE: Revdex.com File ID #***Macy’s Store account ending in ***On behalf of Department Stores National Bank:Contact Date with Customer: April 20, 2018Complaint Summary:Customer states a negative mark appeared on her
credit bureau report from Macy’s claims that she was late in NovemberCustomer claims she never received any statement or late warnings from Macy’s to this effect back in 2015, and theaccount had a zero balanceCustomer says she also found it very strange that her credit bureau was impacted two years afterthey made the claimCustomer is requesting removal of negative marks from her credit bureau report or removal of accountcompletely from her credit report.Resolution:My research shows that the billing statement with a statement closing date of 5/26/had a balance of $with aminimum payment of $due by 6/26/A payment was not received by the due date, and as result a late fee of$and interest charges of $was added to the account making your new balance $with a minimum paymentof $due by 7/26/Although a payment of $was received on 7/6/an interest charge of $wascharged to the account making the new balance $with a minimum payment of $due by 8/26/A payment wasnot received by the due date and additional interest of $was charged to the account making the new balance $witha minimum payment due by 9/26/Interest charges of $were assessed to the account for the billing statement withstatement closing dates of 10/30/2015, 11/29/2015, 12/30/2015, and 1/29/Although our records indicate that we didnot receive payments on the account for September 2015, October 2015, and November 2015, we only reported thedelinquency for November Due to the fact that we were experiencing systems upgrades during that time period, thismay have been the reason the customer did not receive the email link to access the site to view her statementsSpoke withthe customer on April 20, 2018, and informed her that we will update our internal records and also clear her credit bureaureport for November I asked that she allows the credit reporting agencies 30- days to update their filesThis matterwas resolved by phone and the customer was happy with the resolution.Sincerely,Nadine R.Macy's Executive Office###-###-#### Extension ***cc: *** ***, Revdex.com

May 31, *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID *** Macy’s account ending in *** On behalf of Department Stores National Bank: Contact Date with
Customer: May 27, Complaint Summary: *** *** made purchase in October that qualified for the no-interest Club payment plan. However, the purchase is on the regular Revolving account. She has tried to have that corrected and have the interest charges removed with no success. Resolution: I called *** *** and apologized for any inconvenience she may have experienced in this situation. I assured her that the account corrections have now been completed and the purchase is now on the Club plan and interest charges have been removedAs verification, these corrections are shown on her billing statement for the period ending May 24, 2016, which she will be receiving in the mail soon. This resolved her complaint. Michael JMacy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

July 20, *** *** *** ** ** *** *** *** ** *** Re: Revdex.com Complaint ID *** Dear *** ***: I am in receipt of your Revdex.com complaint, which was forwarded to Macy’s Executive Office. As a liaison in
this office, I was asked to review and respond to your concern regarding Macy’s return policy and your *** *** store visit. We sincerely regret any inconvenience you may have experienced as a result of this matter Please accept my sincere apology for the level of customer service you describe receiving in our *** *** store. Be assured that the problems you encountered are not typical of the level of quality customer service that we strive to provide. Macy’s goal is to have professional and knowledgeable associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently. Thank you for the time you took to share this situation with us, as it provides us an opportunity to follow up with the appropriate action. However, due to privacy and employment laws, we are unable to discuss what action may have been taken For clarification, with a receipt, most merchandise purchased in a store can be returned for a full refund within one year of purchase to the original form of payment. Some restrictions apply and are posted in certain departments. Without a purchase receipt, a gift card will be issued for the item’s lowest selling price within the last one hundred eighty (180) days. In both of your examples, we would return the funds to the debit cards used to make the original purchases, or place the funds on a Macy’s gift card. Please note that most banks have processes in place that link the compromised card for returns only to the new card or account number if at the same bank. Any return to the original form of payment would show as a credit on the replacement debit card account. *** ***, should you wish to return to the store to have the refund processed, please request to speak to the store manager for assistance. While we would like to respond favorably to every customer, that is not always feasible, as we are required to maintain and adhere to specific policies and procedures to ensure our customer's nationwide receive fair and consistent treatmentThank you for bringing this matter to our attention and allowing me the opportunity to respond. If I may be of further assistance, please contact me at the number listed below. Sincerely, Janice DMacy's Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com Manager, *** ***

November 24,
*** ***
*** *** *** *** *** ***
*** ** ***
Re: Revdex.com complaint #***
Macy’s account ending in ***
*** *** *** *** ** ***
November 24,
*** ***
*** *** *** *** *** ***
*** ** ***
On behalf of Department
Stores National Bank:
Contact Date with Customer: November 23,
2015
Complaint Summary: *** *** writes that she
has paid her account in full and closed it, but continues to get bills with
small balances, because of interest charges.
She has been told in the past that the interest charges have been
removed. She wants confirmation that she
has a zero balance and that the account is closed.
Resolution: I called *** *** and apologized for
her experience. Also confirmed for her
that her account was closed on July 17, 2015, and there is a small credit
balance of $on the account, which I am refunding to her in the form of a
check. This resolved her complaint.
Michael J.
Macy’s Executive Office
###-###-#### Extension ***
cc: *** ***, Revdex.com

P.OBox 8215 Mason, OH December 13, *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID *** Macy's account ending in ***
Dear *** ***: I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy's Executive OfficeAs a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB). Please accept my personal apology for any inconvenience you may have experienced as a result of this matter. Macy’s goal is to have professional and knowledgeable associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently. From your complaint, it appears we may have fallen short of this goal. Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality In review of your macys.com order #*** and the call you had with our representative on October 17, 2017, it was determined that a gift card was promised to you. On December 12, 2017, a $gift card was requested and is being expedited to you under separate cover. *** ***, thank you for bringing this matter to our attention and giving me the opportunity to respond. If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice DMacy's Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

February 29,
*** *** ***Cincinnati Revdex.com
E Fourth St.Suite
Cincinnati, OH
Revdex.com Case #***
Dear
*** ***:
We
are in receipt of Revdex.com Complaint #***We have spoken to the referenced
customer and have resolved all
matters as expressed in the complaintBased on
this, we consider the matter closedThank you
Sincerely,
Melissa U
Macy's Executive Office
###-###-#### Exten*** ***
*** Ms*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is very satisfactory to me.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I'm hoping the chain of emails is available for review because this is my 3rd time writing about the same, clearly detailed infraction and twice MsR., the Macy's representative assigned to this situation, has responded with complete disregard per the issue of my complaint. I understand funds being held while an online purchase is pending; not the problem. I understand release times vary; not the problem. I read Macy's policy on holding funds before ever having contacted the Revdex.com. PLEASE stop wasting my time with evasive nonsense, unrelated to the issue. I won't just tire of your useless responses and go away...Macy's held TWICE the amount of funds than what was being purchased. I've sent in proof (bank statement showing double charges being held) and asked for the matter to be explained and/or addressed in order to fix the online bug in their system which would allow Macy's to hold 2X the funds owed them for ANY amount of time. Still, the response I'm getting has nothing to do with the issue I've now raised three times over. I need the Revdex.com to please step in and request that Macy's respond to the matter at hand
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** *** Dear Revdex.com, Please understand that Macy's is running a scamThey are not reflecting interest charges real-timeThe consumer is caught in a vicious cycle where if they miss a payment and then pay it in full, their account still does not have a zero balance ALTHOUGH it says it doesMacy's' assesses a charge of $/$the following cycleThis is not how a Macy's card operated in the past it is only something they began in the last year as far as I can tellIf they changed their terms of use, they need to inform consumersThis is not how any other credit card I have operates either

*** *** *** *** ** *** June 2, *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** *** Coffee Brewer Dear ***
***: I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns. Please accept my sincere apology for any inconvenience or frustration this matter may have caused you I was hoping to speak with you regarding this matter, but I was unsuccessful in reaching you. I was able to leave several messages for you on May 26, 2017, and May 30, 2017. I regret to hear that the coffee brewer is not working properly. To clarify, our return policy states that we will accept merchandise for return within one year of purchase, and that the merchandise must be in saleable condition (other than manufacturer’s defect). Be assured that I will be happy to research your concerns, but ask that you provide me the proof of purchase for the coffee brewer. You may send it to my attention at the address listed above or fax it to ###-###-#### Thank you for bringing this matter to our attention and giving me the opportunity to respondPlease be assured that your complaint has been acknowledged and will be addressed accordingly when the additional details requested above are providedWe understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future. If I may be of additional assistance, please call me at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension *** cc: *** *** ***, Revdex.com

*** *** *** *** ** ***
July 22,
*** *** ***
** *** ***
*** ** ***
Re: Revdex.com Complaint ID ***
Macy’s
account number ending in ***
Dear
*** ***:
I am
in receipt of your complaint forwarded to us by the RevDex.com. As a representative of Macy’s
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National BankI hoped to discuss this matter with you
personally, unfortunately, I was unable to reach you by telephone
I
was disappointed to read about the address problems you have experienced with
the above referenced Macy’s account. Our
records indicate that this account was opened online at macys.com on March 3,
2015. The address that was given in the
application was the *** *** address.
We updated the address to ** *** ***, when you called on April 7,
2015, and spoke with one of our representatives. When your account was reported as lost/stolen,
because you had not received your billing statement or Macy’s credit card, our
system accessed your application and changed the address back to *** ***
as the standardized USPS address. We
overrode this standardization and updated your address back to *** *** on
April 27, 2015, when you called us to advise you had not yet received the
copies of your billing statements or the new credit card. As of today’s date, your account reflects the
*** *** address
As
stated in the Department Stores National Bank Credit Card Agreement located on
the second page of your billing statement, a late fee is applied if the Minimum
Payment Due is not received by the ''Payment Due Date'' shown on your
statement. The payment due date on your
account is the 4th of each month.
Interest is charged on the outstanding balance of your Revolving account
until the day you pay the full balance owed.
The
account history shows you made a $payment on April 10, 2015, for the past-due
amount; therefore, your account was not reported as delinquent to the credit
reporting agencies on May 4, 2015.
However, when no further payments were received, your account continued
to accrue late fees and interest charges and was reported as thirty (30) days
late on June 4, 2015, and sixty (60) days late on July 4, 2015. As the copies of the billing statements you
provided show, you charged purchases in the amounts of $on March 3, 2015,
$on April 13, 2015, and $on May 9, 2015, for a total of $in
merchandise purchases. Once the $
payment from April 10, 2015, was deducted, the remaining merchandise balance due
was $94.70.
Due
to the confusion caused by the address problems on your account, on July 17,
2015, we removed the remaining $late fee and $in accumulated interest
charges. In addition, we cleared our
internal records and requested that *** *** *** *** update
their files and delete any history of delinquency for the time periods of June
and July from your credit report.
Please allow the agencies approximately thirty (30) days to update their
records with the information contained in our request. This letter may serve as confirmation of the
same in the interim
As
of the date of this letter, your account has a $balance (including a
$past due amount), which is due by August 4, 2015. Kindly note that we confirmed you received
your billing statement for the period ending June 4, 2015, and we have not yet
received a payment from you for the July 4, 2015, due date. Please be advised that payment of not less
than the past due amount of $is required by the August 4, 2015, due date
to prevent your account from being reported as thirty days delinquent to the
credit reporting agencies
*** ***,
I sincerely apologize for the frustration and inconvenience you have been
caused. During our investigation of your
account, we discovered other factors that may be compromising your credit
information and could have caused the address problems. There is personal security information that
must be verified to correct this situation.
Please call me directly at the number below so that we may resolve this
issue in a timely manner
Sincerely,
MsRandi P
Macy's Executive Office
###-###-#### Extension ***
cc: *** *** ***, Revdex.com
The Macy's card is issued by Department Stores
National Bank

April 28, 2016*** *** *** *** ** ***Dear *** ***: Thank you for taking the time to speak to me regarding your Revdex.com complaint ID ***I would like to again apologize for the level of customer service that you received when placing your Macy's order*** ***, we
understand that you have a choice of where to shop and we are sorry this misunderstanding may have jeopardized our business relationshipAs a gesture of our goodwill, a $Macy's gift card is being sent under separate coverAlso, as per our conversation, I will provide feedback on your experience.Based on the above, Macy's considers this matter closed and resolvedSincerely,Colette O.Macy's Executive Office###-###-####Extension ***