Macy's

Good evening *** how are you? The proposal from Macy's is a gift card for $along with a second gift card for $for a total of $dollars in cardsThis is satisfactory to myself once the cards are receivedI'll keep you posted & thanks for your effort, ***

Dear *** ***, We are in receipt of Revdex.com Complaint ID ***. We have spoken to *** *** and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Sincerely, Julie R.Liaison, Omnichannel
Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

*** on 4-5-Teresa of Macy’s called advising they would pickup the mattress I have with no charges to me at allOn 4-I called her accepting that offer & asked her to call me today to set a pickup date I’ve phoned her times leaving messages to call to set that date I’ve yet to hear from her! My complaint should remain open till the mattress is picked upFor your added info Macy’s has already collected $On the previous mattress returnedGiven the Nastily Demand I buy the one I have is why I’m not to be charged againGiven no contact today It’s necessary to keep the complaint openTo insure Macy’s follows threw, my trust with Macy’s is not strong given all that’s happenedRegards ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** ** ***
December 8,
*** *** ** ***
*** *** ***
*** ** ***
Re: Revdex.com ID
#***
Macy's American Express ending ***
On behalf of Department
Stores National Bank:
Contact Date with Customer: December 3,
Complaint
Summary: *** *** states she sent a payment for
$which cleared her bank account but has yet to be applied to her
accountShe has made numerous phone calls and has faxed her bank information
in over times.
Resolution: I called *** ***
and apologized for the delay and any frustration while trying to resolve this
issue. I verified the payment has been
located and applied to her account as well as fees removed. I was sorry to see this caused her to close
her account and I confirmed the balance is zero. She stated she feels the issue has been resolved. I thanked her for bringing this to our
attention and speaking with me today
Rhea B
Macy’s Executive Office
###-###-#### Extension ***
cc: *** ***, RevDex.com

September 3,
*** *** ***
** *** *** ***
*** ***, ** ***
Re: Revdex.com Complaint ID ***
Macy’s account number ending in ***
Dear ***
***:
Thank you for the kind
courtesy you extended to me during our recent telephone conversation. As I mentioned, your complaint filed with the
Revdex.com was forwarded to Macy’s Executive Office for
review. As a liaison in that office, I
was asked to respond on behalf of Department Stores National Bank. I apologize for any frustration you may have
felt concerning our efforts to collect on this past due account
In order to assist you during
this time of financial hardship, I reversed the $late charge applied to
the account on August 8, 2015, and the $late charge applied to the account
on July 8, 2015. A $late charge
was applied to the account on June 8, 2015, and a portion ($13.00) of this late
charge was previously reversed as a courtesy to you. I reversed the remaining $12.00. You will see these credits in to billing periods.
I am sorry that your account
was not previously eligible for a payment assistance program. Part of the eligibility criteria is that an
account must be open at least nine (9) months in order to be considered for one
of the programs. Since your account was
opened in January 2015, it was not previously eligible. Therefore, after September 8, 2015, please
call our Collections Department at ###-###-####, and they would be happy to
discuss your account’s eligibility for a payment assistance program. The current balance on the account is $
(balance will be less once the late charge reversals are posted to the account)
with a minimum payment of $(this includes a $past due amount) due
by the payment due date September 8,
*** ***, we appreciate
you bringing your concerns to our attention and allowing me the opportunity to
respond. If you should have any further
questions, please do not hesitate to call me at the telephone number noted
below
Sincerely,
Carrie W
Macy’s Executive Office
###-###-#### Extension ***
cc: *** *** Revdex.com The Macy's card is issued by Department
Stores National Bank. This is an attempt to collect a debt and any
information obtained will be used for that purpose

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Macy's canceled the order without any communication to me. They could not explain why I did not receive an email.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is what I expected it would beIn my opinion, if a business provides you with an electronic method of contacting them and you choose that option, they should respond back Sometimes customers don't have the luxury of sitting on the telephone for plus minutes and sometimes they would like an answer in writingI also feel if there are exceptions to their "easy return" policy, those exceptions should be listed on the invoice that states I can return my purchase to any associate This "exception" occurred twice in one month...once with shoes (where the lines are long) and once with a $ringIf I make anymore purchases from Macy's online and have to return something I guess I'll just return by mailSeems they would want you to return in store, saves them the postage and also provides the possibility the customer would purchase a replacement item. That you for eliciting a response.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** ** ***
January 4,
*** ** ***
*** *** *** ***
*** ** ***
Re: Revdex.com complaint #***
Macy’s account ending in
***
On behalf of Macy’s:
Contact Date With Customer: December 15,
2015, and December 31,
Complaint Summary: Customer opened a new account
in the Cherry Creek store on November 30, 2015.
He is moving to a new address and wanted to update his address however
he was unable to reach anyone through the voice recognition system and
requested someone contact him directly
Resolution: I called *** *** on December 15, at
###-###-#### and updated his address in our system from *** *** *** *** ** *** to *** *** *** *** *** ** *** as he
requested.
I called *** *** on
December 31, 2015, to inquire as to if he had received his card. Since it has not been received a replacement
card was requested for him
Janice D
Macy’s Executive Office
###-###-#### Extension ***
cc: *** ***, RevDex.com

November 27,
*** *** ** ***
*** *** ***
*** ** ***
Re: Revdex.com ID #***
Macy's *** *** account ending ***
Macy's
account ending ***
On behalf of Department
Stores National Bank:
Contact Date with Customer: November 21, and
November 23,
Complaint Summary: *** *** issued
checks and overnighted them to pay off both of his accountsOne check was cashed and the other one was
lost and replaced by the bankHe wants both payments applied and any fees
removedBalances should be zero ($0)He also wants them closed
Resolution: I called *** *** and
apologized for his experience and the delayI explained why we needed a copy of the front
and back of cancelled checkHe
authorized the Credit Union to email a copy of the front and back of the
missing check directly to meI advised
him I had received the information and we were able to locate the misapplied
paymentI confirmed I have requested
the payment transfer and that all fees be removedAccounts are closed per his request and I
thanked him for his courtesy while speaking with me and wished him a Happy
Thanksgiving
Rhea B
Macy’s Executive Office
###-###-####
Extension ***
cc: *** ***, RevDex.com

September 20, *** *** ** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Macy’s *** *** accounts ending in ***
(current) and *** (lost/stolen) Dear *** ***: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's Executive Office. As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my sincere apology for any inconvenience or frustration this matter may have caused you In reviewing your account, the notes confirm that you reported fraudulent charges on July 21, 2016. I am happy to inform you that as of September 7, 2016, all of the fraudulent charges were removed in the amount of $216.94, in addition to a $late fee and a $interest charge. This brings your account to zero ($0.00) balance. Please rest assured that your credit report was not impacted from this matter. I sincerely apologize for the delay in processing your fraud claim *** ***, thank you for bringing this matter to our attention and giving me the opportunity to respond. Your business is important to us, as well as appreciated. Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint There is still no way to view the return policy on the Macys websiteThat is unacceptable, period, but especially for a business as huge as Macys. I did receive a response from Macys, and a follow up response to a questionHowever, the fact us that Macys is not issuing refunds on straight credit card purchases made on their site (not gifts, the orders were made by me, shipped to me, and returned by me)Instead they send gift cards for the refund amountThat is definitely not fair to the consumer - it means my money stays with them until I make another purchase, or if they are lucky, until I just forget about it. This policy can not be found on their websiteIn fact, no return policy can currently be reached on their website. Thank you for your time and attention.Regards,
*** ***

Dear *** ***,I tried placing my rebuttal online and botched it upI left you a voice message saying I would follow up via email with youAfter submitting my initial complaint, I was informed it could take days for a response so I continued dialogue with Macy’s to try to resolve matter.Rebuttal to Macy’s.Dear MrJ.,While waiting for a response from Macy’s, in good faith, I continued dialogue to resolve the issuesOn January 23, I called and my $fee was waivedI was asked to call back on January to confirm it’s removal and to speak to your Consumer Credit Specialist to discuss my delinquent account and restore my creditI provided my personal gmail account and received two emailsThe first email was to confirm my account was closed and the credit agencies would be notified within daysThe second email confirmed my zero balance but it also indicated that my balance may change daily resulting in more feesSince my $fee wasn’t removed until January and to resolve this issue, please confirm that Macy’s will no longer send me statements with revolving interest fees, minimum interest fees or any other fees from December 19, going forwardPlease confirm all transactions have come to a close, I’m paid in full and that I will no longer receive statements with charges.On January 26, I was also transferred to Susan ID *** - Macy’s Consumer Credit Specialist to determine if my credit would be restored with the Credit Bureau AgenciesSusan placed me on hold to review my caseHer statement follows: In September 2016, Frank *** called to request an online services account with paperless emails to FrankSusan then said, I called in October to provide my new billing addressSusan said she had to deny restoring my delinquency/ credit because they don’t normally restore unless it’s a billing issueMy response to Susan: I was unaware that my husband called and made changes to my account (note: it’s not a joint account and he’s not an authorized user)I also stated to Susan that I’m surprised Macy’s allowed my husband to make changes to my account without my approvalSusan asked me to hold again to verify my statementSusan confirmed that my statement was accurate and that Macy’s did not get my approvalShe continued to say that was in violation of Macy’s own policy and because of that she said it is now a legitimate banking errorSusan informed me that her secondary team would make corrections internally and that I would receive a letter regarding this in to days to my home addressShe said all credit bureaus will be notified of the legitimate banking error resulting in restoring my credit.MrJ., I have denied all along that I never requested online billing services or emails but was never provided detailsThe response I received from you was the same generic response I received from othersIt wasn’t until I spoke with Susan to get direct answers and a detailed reportUntil your response to Revdex.com was I aware that you tried sending emails to my husbands work emailI’m happy to say his company likely pushed them through to spam and that my account information wasn’t jeopardized.Due to Susan’s findings, I’m looking forward to receiving confirmation from you that you are in agreement with Susan and that the secondary team is making corrections internally, the Credit bureaus are being notified of the legitimate banking error restoring my credit and a confirmation letter will arrive to my home to days from January communications.One final note: On December 19, I informed Macys not to send any documents or statements onlineI requested all be sent to my home addressAs of January 26, I provided my personal gmail addressI received an email on January to my personal gmail account stating that there is a letter waiting for me that contains information that could impact my accountIt wants me to login to an online accountI do not have access to that online accountI’m assuming it’s the one my husband set up without my approvalThat account should be shut down immediatelyPlease email to my gmail address and mail to my home address.Thank you.***

I am so impressed with the way this was handledThank you.!!!

Re: Complaint ID #***
Dear
*** ***:
I am
in receipt of *** *** complaint.
As a representative of Macy's Executive Office, I was asked to review
and respond to her concerns. We have
confirmed a refund in the amount of $for the was
*** *** *** *** *** *** was issued and posted to her *** *** account ending in *** on January 26, 2016. Based on the above, Macy's considers this
matter resolved and closed satisfactorily
Sincerely,
Tonie R
Macy's Executive Office
###-###-#### Extension ***

*** *** *** *** ** ***
March 15,
*** *** ***
*** *** *** *** *** *
*** ** ***
Re: Revdex.com Complaint ID ***
Dear
*** ***:
I am
writing to you as a
follow up to our conversation and e-mail correspondence
regarding your complaint forwarded to us by the Revdex.com. It was a pleasure speaking with you, and I
appreciate the courtesy you extended to me during our discussion and
correspondence
I
was disappointed to learn of the problems you encountered while shopping at the
King’s Plaza Macy’s on December 22, 2012, and I apologize. Please be assured that the service you
described receiving from our staff is not typical of the level of quality
customer service that we strive to provide, and we appreciate your bringing the
situation to our attention. We expect
all customers to be treated with the highest level of courtesy and
professionalism possible and are disappointed when that does not happen. After reading your complaint, I can certainly
understand your frustration with the events that occurred
Upon
review of this situation with the Store Manager, I was assured that the failure
to follow the appropriate procedure with merchandise left in the store by
customers has been reviewed with the personnel involved. Since we are unable to refund the $cost
of the merchandise you bought at *** *** ***, $in Macy’s Money certificates
were mailed to you at the address above under separate cover. You may use these certificates to purchase
merchandise at any of our stores
Additionally,
as a further gesture of our goodwill, we adjusted a $refund to your bank
debit card ending in for the items you purchased at Macy’s. If this credit has not yet appeared on your
bank account, please let me know
*** ***,
thank you again for bringing this matter to our attention and giving me the
opportunity to reply. Your business is
important to us, as well as appreciated.
I hope you will regard this as an isolated incident and allow us to
better meet your needs in the future. Please
do not hesitate to call me at the telephone number listed below if I may be of
further assistance.
Sincerely,
MsRandi P
Macy's Executive Office
###-###-#### Extension ***
cc: *** *** ***, Revdex.com
Store
Manager, *** *** Macy’s

SECOND SUBMISSION: I received delivery of the merchandise in 7/14/which, did not include piof the returnedmattress and box springAfter informing the delivery service that a return should be included a callwas made and the returning set was removed.On 7/19/I called Macy's Customer service to determine when the price difference would bereturned to my bank accountIt was during this phone call that it was determined that I was charged aprice different from the receipt given me per return sales number ***.On 7/08/I spoke with Sue at ###-###-#### to ask if I purchased a bedding set on sale would I bereturned the difference in the original price of $1,482.06; I was told that I would receive the difference.On 7/14/I purchased a set on sale for $(see attachment)However, customer service statedthat my purchase price was in the system as $849, tax $67, totaling $916.92.I made calls to the bedding manager on 7/19, and to Sue at the corporate office for clarification butreceived no call back.Therefore this complaint remains open because of:Being charged one price and being given a receipt for a different priceMy not receiving the refund of $Being charged a delivery fee for the new purchase and not the purchase.Alcenia Coleman***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
Regards,
*** *** I have not been able to use either of two accounts in several monthsI sent a payment of $on June 13, 2016, never clearedI called the headquarters and spoke with Charlotte D., who has not assisted me in the pastI need to escalate this issue higherI do not want late fees , and I will have to stop payment and I will be penalized for thisThey have been inaccurate with my account for awhile. Desired Outcome: Adjust my statement with this check

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. *** *** *** of Macy's Executive Office was extremely understanding of my concerns and I appreciate her resolution. Thank you
Regards,
*** ***