Macy's

*** *** *** *** ** ***
July 31,
*** *** ***
*** *** ***
*** *** ** ***
Re: RevDex.com ID #***
Dear
*** ***:
I am
in receipt of your
complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office. As a liaison in this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. Thank
you for the courtesy you extended during our telephone conversation on July 30,
2015. This letter is a follow up to our
discussion
It was disheartening to hear
about the problems you encountered in our *** *** Macy’s while trying to
have your rings sized. Please accept my
sincere apology for any frustration you may have been caused and for the
problems you encountered in trying to resolve this issue Be assured that the service you received is
not typical of the level of quality customer service that we strive to provide,
and we appreciate your bringing the situation to our attention. The information you have provided has been
forwarded to the Store Manager, MrKim so that he may address this issue
directly with the Associate. Please note
that due to privacy and employment laws, we are unable to provide more details
about any action that may be taken
However, I was pleased to
learn of the excellent service that you received from Aziza when she was able
to get your ring back to you. We are
always happy to hear when an associate makes an outstanding impression. We are proud of associates like Aziza and are
pleased she has chosen to work for us.
To confirm, the ring with the
missing stone is being replaced and will be sent to an outside company for
resizing at no cost to you. The ring was personally delivered to you and
you indicated you were satisfied with the resolution. Also, as a courtesy you received $
Macy’s Money.
*** ***, thank you for
bringing this situation to our attention and giving me the opportunity to
respond. Your feedback is critical as it
assists us in understanding our customers' experiences and directs our
attention to areas in which we can improve our service quality. If I can be of further assistance, please do
not hesitate to contact me at the telephone number listed below, as I would be
delighted to speak with you
Sincerely,
Rhea B
Macy's Executive Office
###-###-#### Extension ***
cc: *** ***, Revdex.com
Charles
K., Manager, *** ***

*** *** *** *** ** *** June 6, *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint *** Macy’s account ending in ***
On behalf of Department Stores National Bank: Contact Date(s) With Customer: June 2, Complaint Summary: *** *** started receiving phone calls from Macy’s regarding a missing payment. He usually receives his statements by mail; however, he did not receive his most recent statements and proceeded to make a payment by phone. *** *** advised that he is in the process of purchasing a home and is requesting for the delinquency to be removed from his credit report Resolution: I contacted *** *** and advised the delinquency was removed on May 23, 2016, by our credit customer service team and to allow thirty (30) days for the credit reporting agencies to update their records. He proceeded to inform me that his credit report had already been updated. *** *** also questioned the credit limit decrease, to which I was advised we do not automatically reinstate the limit after it has been decreased due to late payments. I stated we could research into the issue to see if we may restore the limit; however, *** *** advised his issue was taken care of and there was no need to worry about reestablishing the limit. This resolved his concerns Stephanie CMacy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

Dear *** ***, We are in receipt of Revdex.com complaint ID ***. I have spoken with *** *** and have resolved all of matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you. Sincerely, Yvonne F.Liaison,
Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

February 18,
2016
*** ***
*** *** ***
*** *** ** ***
Re: Revdex.com complaint ID #***
Macy’s account ending in ***
Dear *** ***:
I am in receipt of
your additional complaint that was filed with the Revdex.com and
forwarded to Macy’s Executive Office. I previously
responded; therefore, I was asked to review and respond to your additional
concerns on behalf of Department Stores National Bank.
Our position in this
situation, as outlined to you in our response of December 15, 2015, has not
changed. We are unable to remove the payment delinquency from your credit report
for April 2015.
*** ***, we
appreciate this additional opportunity to respond. If you need assistance on another matter,
feel free to call me at the telephone number noted below
Sincerely,
Michael J
Macy’s Executive
Office
###-###-####
Extension ***
cc: *** ***, Revdex.com

*** *** ***Marketplace Resource ConsultantDear *** ***,re: Revdex.com Complaint ID: #***I do apologize for the delay in responseThis issue had been resolved.I did contact *** *** *** by telephone to apologize and resolve her concerns with the return
credit beingprovided in the form of a gift cardI have already transferred the payment of $to *** ***' Macy's accountThe return credit for $didoriginally post to her Macy's account*** *** does consider the issue resolvedI sent a $Macy's gift card under separate cover, for theinconvenienceIf I can be of further assistance, please do not hesitate to contact me at the number listed below.Sincerely,Marjorie B./ Presidential Correspondent/ Macy's Inc.###-###-####cc: *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your help I have come to an agreement with macysThanks again*** ***

*** *** *** *** ** ***
*
December 24,
*** *** ***
*** *** *** *** **
*** ** ***
Re: RevDex.com ID
***
Macy’s account ending in ***
Dear
*** ***:
I am
in receipt of a complaint forwarded to us by the Revdex.com. This complaint was submitted by *** ***. As a representative of
Macy’s Executive Office, I was asked to review and respond to your concerns on
behalf of Department Stores National BankBecause this is an individual account in your
name, I am directing my response to you.
Please accept my sincere apology for any inconvenience or frustration
this matter may have caused you
Per
the enclosed Department Stores National Bank Credit Card Agreement, if you have
been paying less than the New Balance on your Revolving account balance each
month and you then decide to pay your balance in full, you will be charged
interest charges on that balance from the first day of the billing cycle until
the date that your payment is received.
The minimum interest charge is $2.00.
This interest charge is for the money loaned to you during that period,
and will appear on the next month's billing statement. My review of this matter found that all
interest was correctly charged in accordance with the Credit Card
Agreement. You can avoid being charged
interest by paying your account balance in full every month by your payment due
date.
Applying this billing policy to your Macy’s account,
the $interest charge was for interest charged on your account balance between
the last bill date of June 28, 2015, and the date (July 17, 2015) that your
$payment was applied to your Macy’s account. When we did not receive any payments for the
payment due dates of August through November 2015, you were charged a
total of $in accumulated interest charges and your account was reported
60-days past due to the credit reporting agencies. Although these fees were properly charged, on
November 3, 2015, we removed the $in accumulated interest charges, which
brought your account to a zero ($0.00) balance.
Also, we cleared our internal records of any delinquency associated with
this issue since the delinquent balance was entirely interest charges. Also, we requested that ***, *** and
*** delete the late payment history for the months of October and
November from your credit report.
Kindly allow at least seven (7) to ten (10) days for the agencies to
modify their records to reflect the information contained in our request
Thank
you for bringing your concerns to our attention and giving me the opportunity
to respond. Your business is important
to us and we appreciate having your continued loyalty. If you still wish to have us cancel your
account, please contact our Customer Service Department at ###-###-#### or
you may contact me at the telephone listed below
Sincerely,
Regina M
Macy's Executive Office
###-###-#### Extension ***
Enclosure / mailed Dec24,
cc: *** ***
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***Hi ***,I consider this case closed with Revdex.com as both Rachel and Carrie stated my account is closed and it will no longer generate a report and the credit bureaus were contactedI’ve never had to file a complaint prior but appreciate Revdex.com’s servicesI will now be an advocate for others affected by Macy’s and will direct them to Revdex.com along with my advicePrior to closing I have one last statement to Macy’s representative. Thank you so much!!

Dear *** ***: We are in receipt of Revdex.com Complaint ID #*** for *** ***.The customer is now added to our DO NOT CALL listWe have also apologized for the inconvenience this issue has caused.Based on the above, we consider this issue resolved. Michele S.Omnichannel Presidential
CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I do not wish for the account to be closedI have been a customer for over yearsMy issue is regarding the payment at the registerI asked to pay off the account which I have done before with no issueInstead, the sales associate only paid the previous balanceI had no reason to believe that I still owed any amountI understand that you do not believe that there was a billing error, but I do believe that the error was made at the register not due to any fault of mineI also had no issue paying the late fee; I should have double-checked the account, but I in no way believe that this should be a liability on my credit reportI still want my Macy's account
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will not however, use the protection plan I purchased from Macy's on my other ringI will take it to an outside jeweler should the need arise.
Regards,
*** ***

Hello ***, We received the complaint for *** *** regarding ID#***The customer stated that the finish is coming off the table when I wipe itThis is the second table and had exchanged the first one already for the same reasonThe customer stated the merchandise was of poor
quality and she wanted a full refundOur records indicate that customer was allowed a full return of her merchandise less any sale price difference already given The return of defective merchandise is complete. Macy’s Executive Office Terri W.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. [I do not have the card, it must have been lostI provided my mailing address to POBox due to community mailboxI DO NOT under any circumstances provide my personal information over the telephone due to separate I'D thiefSince I do NOT know the account number, difficult to administer the common sense methods outlined in responseSeems as if MACY'S is determined to NOT provide concrete alternative logical methods to resolve problem without me jeopardizing my confidential integrityI have P.OBOX for the exact reason outlined, minimizes THEFTThis is getting nowhere and this one sided proposal is not addressing nor solving the problemI have yet to receive a bill or card, I suggest that YOU contact customer services and have both items send to my P.OBOX.Regards,*** ***

Dear ***, At this time, the complaint ID *** for *** *** has been resolved satisfactory to Macy’s and the customerI have been in communication with the customer and have resolved their issue with the missing parts to their sofa Thank you, Kristin
T.|OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive OfficePhone:###-###-#### | Fax: ###-###-####|Email: ***

*** *** *** *** ** ***
November 12,
*** *** ***
*** *** ***
*** ** ***
Re: Revdex.com ID ***
Macy's
account ending in
***
Dear
*** ***:
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com. As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National BankI
apologize for any inconvenience you may have experienced in your attempts to
resolve this issue
We
updated your address as you requested to the address noted above on October 23,
2015. I removed $in late fees and
$in interest charges related to this issue resulting in a zero ($0.00)
balance on the account. We have cleared
our internal records of any delinquency associated with this issue. We also requested the credit reporting
agencies update their records and delete any history of delinquency from the time
period of August and September, 2015. Please
allow the agencies approximately seven (7) to ten (10) business days to make
the necessary corrections to update their files. This letter will serve as confirmation of
this request.
***
***, thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I may be of
additional assistance, please do not hesitate to contact me
Sincerely,
Janice D
Macy's Executive Office
###-###-#### Extension
***
cc: *** ***
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I do wish however, that Macy's looks into and improves their customer service for future customers at the downtown *** Macy's mattress and furniture dept
Regards,
*** ***

October 27, *** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #1*** Macy’s store account ending in *** Dear *** ***: I have received your most recent comments regarding the complaint you filed with the Revdex.comAs a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to address your additional concerns I am sorry that you feel my letter dated October 14, 2016, did not adequately explain our decision. Macy’s is unable to draft funds from an account that is not listed on your online billing profile, or from a bank account that is closed. If you are still having difficulties removing your banking information or deleting your automatic payments, please contact our Technical Support Department at ###-###-####, option 6, and a representative will be happy to assist you In regards to your request for a refund, as stated in my letter dated October 14, 2016, the return check charge of $was removed, in addition to the $credit that was processed. You have received a total credit of $on your account. Respectfully, I must decline your request for any additional credits *** ***, I hope that you can understand our position on this matter although it may differ from your own. Please do not hesitate to contact me at the telephone number below if I can be of further assistance on another topic Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

January 4,
*** ** ***
*** *** *** ***
*** ** ***
Re: RevDex.com complaint #***
Macy’s
*** *** account ending in ***
On behalf of
Department Stores National Bank:
Contact Date with
Customer: December 30,
Complaint Summary: *** *** writes that she paid her account in
full but had an unknown charge of $on her accountShe thought the card
was cancelled but paid the fee. She has
also called to discuss her account, but had long waits and was placed on hold
or was disconnectedShe also tried to
close her account through the Macy’s website, but that is not available. She asks that her account be closed and a
possible refund of the $fee.
Resolution: I called and spoke with *** *** and
apologized for the problems she encountered with her account and explained what
occurred. I also confirmed that her
account had been previously closed on November 2, 2015. I reversed the $late fee and I am
refunding that to her by check in the mail.
She thanked me for the call and was pleased with the resolution.
Michael J
Macy’s Executive Office
###-###-#### Extension ***
cc: *** ***, Revdex.com*** *** is a
federally registered service mark of *** *** and is used by Department
Stores National Bank pursuant to a license.
The Macy’s *** *** Card program is issued and administered by
Department Stores National Bank

Dear *** ***,We are in receipt of Revdex.com Complaint #***We have spoken to the referenced customer and have addressed all matters as expressed in the complaintWe are unable to accept the customer's return per our return policyItems being returned must be in their original condition, and the customer admits to causing damage while wearing the productBased on this, we are closing the issue.Thanks, Tranesse S.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### ext:*** Fax: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you to Macy for fixing the issue and in a timely manner
Regards,
*** *** ***