Macy's

We are at a ridiculous standstill. I stand by my very poor opinion of Macy's that I will continue to share with all friends, family and social media. I don't care to hear from them again but I will warn others of how horribly and punitively they treat their customers who are victims of fraud. They do next to nothing to resolve the inquiry. They get an inquiry in Feb, ruin a person's credit and finally take unstisfactory action by August. Nasty through and through. Glad their business is suffering and stores are closing. Such a business does not deserve to exist.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** *** *** ** ***
July 3, *** *** *** *** *** * *** ** *** Re: Revdex.com Complaint ID #*** Merchandise return Dear *** ***: I am in receipt of your additional complaint forwarded to us by the Revdex.com. As a representative of Macy’s Executive Office, and since I am familiar with this issue, I was asked to review and respond to your continuing concerns It was a pleasure to speak with you on June 27, 2017. You stated that you did not note the gift card number when it was taken from you by the sales associate after you were given $cash back about a month ago at the *** (Downtown) store. We further researched the gift card in your name, address, and telephone number; however, we were unable to retrieve any information. I also contacted our Store Manager and we did not find any transactions. As previously mentioned, I would need proof of purchase for the returns that you made. Unfortunately, without this verification, we are unable to provide any credits, at this time Thank you again for bringing this matter to our attention and giving me the opportunity to respondIf I may be of additional assistance, please call me at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension *** cc: *** *** ***, Revdex.com *** (Downtown), Store Manager

Dear *** ***,We
are in receipt of Revdex.com Complaint #***We have spoken to the referenced
customer and have resolved all matters as expressed in the complaintBased on
this, we consider the matter closed satisfactorilyThank you,Macy's Executive Office

January 8,
*** ***
*** *** *** ***
*** ** ***
*
Re: Revdex.com ID #***
Bloomingdale’s account ending ***
On behalf of Department
Stores
National Bank:
Contact Date(s) With Client: January 6,
Complaint Summary: The customer sent in a
check to pay the balance for $5,and it was cashed but it was not applied
to his account. When he called in, there
was no option to speak with a person and he finally had to call the store to be
transferred to a customer service representative. He was then told he would have to send proof
of payment and it would take one to two billing cycles to locate and transfer
the funds. He was advised to keep paying
the minimum but no one would verify if the interest he paid would be refunded
Resolution:
I
spoke with *** *** and apologized for the experience when calling in to
speak with a phone associate and in getting his payment posted to his account. I advised *** *** that I could understand
his frustrations with our process and expressed my disappointment that this had
caused him to close his account. I
verified the account is closed per his request and has a zero balance. I advised a credit balance refund check has
been sent in the amount of $and thanked him for speaking with me
today. *** *** stated he feels the
matter is closed.
Sincerely,
Rhea B
Macy’s Executive Office
###-###-####
Extension ***
cc: *** ***, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. My complaint is, instead of modifying the order prior to it's packaging or shipment you wasted manpower, (probably a minchange), hours for not only Macy's but ***, the local post office and mine were wastedYou held my money throughout that timeAll I asked for was to modify the payment type to my gift cardI went through adding in the gift card and green checkmarks so I didn't catch that it didn't apply for whatever reasonI noticed the wrong payment type in the email confirmationRegardless, I can't get the time I went without that money back.Instead of fixing it, which was 100% in your power, I was told to call when I get the tracking number to refuse the packageI got a tracking number but when I called *** they couldn't cancel delivery because they didn't have itAgain, it was still in your possession and capable of modifying or cancellingWhen I called back to tell you I couldn't refuse the package because you still had it, I was told the lady would watch the tracking, redirect the package and call me on the 30thThat didn't happenShe called on the 2nd and left a message saying she couldn't redirect. I had to wait and refuse itUnless you change this policy you haven't addressed my complaintYou failed at every possible point of contact to turn it around and you didn'tResolution would be to simply apply the gift card, at any pointBut no, you took it to the level of refuse the package and reorder, all because I noticed a mistake 29min past half hourNot hours or days, minutesNo, *** had to be involved, post office involved, holding on my bank account. The only resolution now is to leave this complaint and all its details for other potential customers to readYou did NOTHING to resolve the actual problemHell, YOU didn't even apologize, try to empathize or even acknowledge that you read the actual complaint! I was getting my money back regardless the complaint was how you went about it and that the refund is solely because you refused to apply it to my gift cardYou let the problem go, spread to a string of people/businesses who wasted time delivering the package YOU KNEW had to be refused per YOUR instructionsYou give me a refund, which isn't what I wanted, it's what I was forced to accept because of a ridiculously unfriendly policy of not allowing modifications - which you totally control and have a choice over, after 30minThis complaint outlines what that "no changes after 30min" actually means for the end customer and should be available now for anyone who wants to do business with you. It'll result in a process that will eat your time AND hold money in your account until a week or so afterIt basically says, MACY's doesn't care about it's customers, their satisfaction or working with themThey don't care about other businesses they work withThey only care that the damn order isn't changed after 30min FOR THEIR benifit whatever that isYou could put that up on your website as a resolutionI got one phone call regarding the redirected package on the 2ndShe said she'd watch the package, redirect and call me on Dec30thListen to the callThat never happenedMy voicemail is not fullYou had the right number but by the 2nd I already knew you failed, again. Considering it resolved because I got my refund is to dismiss the actual complaint entirelyJust slap me in the faceYou don't understand the complaint or how your policies FAILED a customer.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
After contacting MissTara BI was COMPLETELY APPALLED AND DISAPPOINTED with her attitudeSo appalled that I later reached out to her supervisorAfter speaking to her supervisor I received a much more Authentic Genuine apologyI felt like Macys really cared that they felled me as a customerMy message to MissTara Blair is that your rude attitude only cause Macys more complaints and a decrease in businessYour JOB is to rectify complaints not to have such a Rude attitude that the customer lets all of their family and friends now how they were treated that were all regular customers of your organizationAdjust your attitude MissTara Band apologize with a little more sincerity and not like your reading from a piece of paper Regards,
*** ***

February 14, 2017 *** *** *** Re: Revdex.com Complaint ID: # *** Dear *** ***: I do apologize that you have further concerns regarding the gift cards and Merchandise Only Certificate issued as refunds for your order # ***. I have done further research regarding this issue. The refunds were as follows: Gift Card *** ($61.74) This is resolved.Gift Card *** ($123.48) Spent in Macy's store *** in full.Gift Card *** ($123.49) $spent in Macy's store ***.Merchandise Only Certificate ($61.72) Spent in Macy's store *** in full The balance of the gift card ending in *** was $28.81, which you did view posted to your *** accountThese sums do represent the entire refund of $ All purchases from the refunds were made in the Macy's *** *** store in ***, ***a on December 22, I do apologize for any confusion regarding the values available to transfer to your *** account. Although I did make requests to post the accommodation to your *** account, I have just been informed we cannot do so for the current orderYou have my sincere apology for thatI am willing to issue a Macy's gift card or a direct credit to a credit card of yours, if that would meet your needsThat process would take several daysPlease let me know your choice. Thank you for bringing this issue to my awareness and allowing me to respondPlease let me know if you have any further questions. Sincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: *** *** ***, Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My name is *** ***, I was contacted by Macy's regarding this complaint and they did offer to refund me my purchase price for the mattress and I accepted the offer which was very fair and the representative was also very understanding. I not only accepted the offer, but will re-instate Macy's as my store of choice. All is well now, thank you for your help in this matter.
Regards,
*** ***

***,
We
are in receipt of Complaint Id# *** regarding the charges to the
customer's account. To resolve this
issue, we have submitted an adjustment for the price difference between the
mattress sets the customer referenced. A
credit totaling $will post to
the customer's account within business
days. The additional difference in
pricing is due to the WorryNoMore extended warranty attached to the customer's
current order. Unfortunately, we are
unable to adjust the extended warranty pricing, as this will alter the
coverageIf the customer has any additional questions or concerns regarding
this matter, our office can be contacted directly
Thanks,
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

*** *** *** *** ** ***
September 17,
*** *** ***
** *** ***
*** ** ***
Re: Revdex.com ID ***
*** ***
*** ***
Dear
*** ***:
I am
in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com. As a representative of
this office, I was asked to review and respond to your concerns.
I sincerely
apologize for the level of customer service that you described receiving in
trying to resolve this issue. As a
company committed to outstanding customer service, Macy’s goal is to have
professional and courteous associates available within every department so that
all of our customers may have a positive and rewarding shopping
experience.
I
contacted *** *** ***, the Manager of our *** store where you
originally purchased your watch and he has advised that they would be happy to
assist you in getting the watch closure repaired or replaced. Please contact the store directly at
###-###-####, extension *** or ***, to set up a time to come in.
In
regards to your request for mileage compensation, Macy’s does not compensate in
matters such as this. However, as a
gesture of goodwill, under separate cover, I will send you $in Macy's
Money Certificates that can be used in any of our store locations.
*** *** thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I may be of
additional assistance, please contact me at the telephone number below
Sincerely,
Janice D
Macy's Executive Office
###-###-#### Extension ***
cc: *** ***, Revdex.com
*** ***, Manager-***

Dear Ms*** ***, Thanks for you to take care of my complaint ID ***. I want to show you in the Macy's store receipt that I has returned merchandises of $to Macy’s *** Center (on 04/25/and 05/03/2015) and Macy’s Inchas issued me a fake useless Macy’s gift card of $and $dollars cashUnfair? I think, since Macy’s done this, it is Macy’s responsibility to prove the evidence. If you have any suggestion, I would be deeply appreciate. Thanks for your kind consideration. *** *** *** ** ***Cell phone: ###-###-####Email: ***Address: *** *** *** *** *** *** ***/MsCarrie W
Macy’s Executive Office
###-###-#### Extension ***
Re: Revdex.com
Complaint ID ***
Dear ***/MsCarrie Wor *** Kent A.,
Thanks for you to change your mind
to allow me buy and use Macy’s gift card
Please
keep in mind that the following transaction is unfair and fraudingTransaction 1: *** *** has returned
merchandises of $to Macy’s *** Center (on 04/25/and 05/03/2015) and
Macy’s Inchas issued *** *** a fake useless Macy’s gift card of $and
$dollars cash
Therefore, I request your formal explanation why you do this cheating transaction
Please show me evidence if my merchandises has some issues in other
transactions
I agree with you to seek the
recompense from other websites only if you can show that these Macy’s gift
cards are illegal and give me a formal statement
Please
answer these questions one by one
Payments was verified on April 11, for reservation ***, why
these payments was not verified now?
You have not tell me which gift cards are not verifiedWhich?
You have not tell me how much was not verifiedHow much?
If the amount of not verified gift card is less than the amount of my blocked
EZ gift card #***, why all amount of my blocked gift card is
uselessWhy not difference?
Why Macy’s blocked my EZ gift card without notifying me?
I have shown you that I have purchased Macys gift cards from ***,
***, *** and ***Why do I need show all my privacy? If
I have thrown away used gift card, can I do this?
Macy’s gift card terms and conditions never say that you need receipt of gift
cards to make paymentWhy?
Can I share our correspondences on the social media such as ***?
Thanks,
*** *** ***
*** ** ***
Cell phone: ###-###-####
Address: *** *** *** ***, ** ***
Email: ***

November 22,
*** * ***
*** *** ***
*** *** ** ***
Re: Revdex.com complaint #***
Macy’s *** ***
ending in ***
Macy’s account ending in ***
On
behalf of Department Stores National Bank:
Contact Date with Customer: November 3, and November 19,
Complaint Summary: *** *** made payments for her Macy’s
*** *** and Macy's accounts but they were applied to old/closed
account numbers. She had called more
than once to get the payments transferred and was told they would take care of
it but the payment was never moved. She
said she has been provided the worst customer service ever. She wants her bill(s) adjusted correctly and
her bureau updated
Resolution: On November 3, 2015, I called *** *** and
apologized for the delay and service she experienced in trying to get this
corrected. I explained we recently underwent
a scheduled system update and there were intermittent times when some functions
were not working properly, but that has since been corrected. I verified the payments have been transferred
and advised her there were over corrections resulting in credit balances,
however, I will be correcting those and her Macy’s account will have a zero
balance and the Macy’s *** *** will have a balance but no payment is
due on November 4, 2015. She will see
these corrections in one to two billing cycles.
I assured her there were no delinquencies reported to the credit bureau
for this situation and I thanked her for speaking with me today. I gave her my number to contact me if she has
any other questions.
On
November 19, 2015, *** *** called in and spoke with Executive Coordinator, Jay
Sprong to discuss the status of her Macy’s *** *** account. *** *** assured her we were still working
on the account and reviewed her charges and payments agreeing to credit the
account $leaving a balance of $615.75.
*** *** advised that he would call her when the credits have been
completed and reflected on her account
Rhea B
Macy’s Executive Office
###-###-####
Extension ***
cc: *** ***, RevDex.com

February 15, 2018 *** *** ***Marketplace Resource ConsultantCincinnati Revdex.com Dear *** ***: I am in receipt of complaint ID: ***. I have addressed the consumer's concerns and offered a suitable reimbursement that she has accepted. Based on this information, Macy's considers this matter closed and resolved. Sincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.OBox 8215 Mason, OH 45040Office: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. A check for $has been received and cashed. However, MsMonica Oindicated that "rebate processing was
delayed because the original UPC code he provided with the rebate forms was
invalid." Although the rebate center indicated that the UPC code was invalid, it did not provide the copy of my submitted rebate to verify. I have a copy of my rebate form with a "valid" UPC taped over the "sample" UPC. Please see attached. With all do respect, I believe your rebate center gave MsMonica O.incorrect information
Regards,
Hsiao Chin

Dear *** ***: We are in receipt of Revdex.com Complaint ID #*** for *** ***.I have spoken with the customer regarding her customer service experience and have reported it to my colleagues here in the Presidential OfficeFurther, we have apologized and released the funds back to her Gift
Card.*** *** has my direct contact information if she experiences problems with this issue in the future.Based on the above, we consider this issue closed. Michele S.Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

*** *** *** *** ** *** December 16, *** *** *** *** ** *** *** *** ** *** Re: Revdex.com, Complaint ID *** Macy’s account ending in *** Dear ***
***: I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive Office. As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank As a creditor, we are obligated to accurately report payment history information to the credit bureaus, whether favorable or unfavorable to the consumer. While I understand the late payment in February and March of was a result of a human or inadvertent error; because the information we reported is accurate, we must respectfully decline your request to remove it from your credit report. If you wish to add a brief statement of explanation to your credit file, you may contact the credit reporting agencies listed below to whom we report your account informationThis will become part of your credit record, which they retain ***
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*** ** *** ###-###-#### We appreciate your loyalty to Macy’s and hope you continue to shop with us this holiday season. If I may be of further assistance to you, please contact me at the telephone number listed below Sincerely, Stephen CMacy's Executive Office ###-###-#### Extension *** cc: *** *** ***, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***

March 31, *** *** *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Macy’s account ending in *** Dear *** ***: I am in receipt of your complaint
filed with the Revdex.com and forwarded to Macy's Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank. Please accept my apology for any inconvenience that may have been caused due to the Thanks for Sharing (TFS) charge on your Macy’s account Please be assured that Macy’s does not participate in unethical or deceptive business practices of any kind. While researching your concern, I found there were two purchases in September 2016, one purchase in the amount of $32.41, and the other in the amount of $25.00. The $TFS charge was processed immediately after your purchase of $for girls clothing. In review of these receipts, I see that you provided your signature on both purchases. Therefore our findings are that both of these charges were authorized by you as the account holder. Your payment in the amount of $for the first charge was received and applied to your account on October 6, 2016. After this payment was received, your account balance was $27.00, which consisted of the TFS charge, as well as a $interest fee. Your electronic billing statements for October 9, 2016, through March 9, 2017, were forwarded to the email address, ***, the email address you placed on file for statement delivery. Due to the delinquency on your account, we reactivated paper bills to be sent in addition to your electronic bills on February 7, Per the terms of your cardholder agreement, when a minimum payment is not received by the due date, a late fee is automatically assessed to your account. Each month that carries a revolving balance will be subject to interest charges as well. Although you requested to cancel your TFS enrollment on October 11, 2016, the process of cancellation can take 1-billing cycles for the credit to apply to your account. Our records indicate this was explained to you on November 3, 2016, prior to your bill closing date of November 8, 2016, for which a payment was not received. Your TFS enrollment fee was credited back to your account on November 9, 2016. After this charge was credited, your next billing statement closed with a balance of $as listed on your December 9, 2016, billing statement. Between the dates of October 5, 2016, and March 5, 2017, you were charged $in late fees and interest, in accordance with the terms of your cardholder agreement. As a courtesy, I have removed $in late fees and interest charges from your account. Unfortunately, due to lack of payment for several months, your account was closed on March 9, 2017. As of the date of this letter, your account balance is zero ($0.00). You will not receive any additional billing statements for this account; however, I have requested that copies of the above referenced statements be mailed to the address listed on your complaint. I understand that you are requesting compensation for the lost time in dealing with this issue; however, I must respectfully decline your request as Macy’s does not compensate for matters such as this. I appreciate you bringing this matter to our attention and allowing me the opportunity to respond. If I may be of further assistance, please feel free to contact me at the telephone number listed below Sincerely, Kristi CMacy’s Executive Offices ###-###-#### Extension *** cc: *** ***, Revdex.com