Macy's

February 14, [redacted] Re: Revdex.com Complaint ID: # [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsI do apologize for the delay in responsePlease accept my sincere apology for any inconvenience you experienced due the delay for credits for the non-receipt of your order # [redacted] I have issued the credits and you should be able to view them on your Macy's account ending in [redacted] within a few daysCertainly, this should have been handled in a timely mannerWe regret the disappointment in the customer service you experiencedThis level of service did not meet your expectations or our ownIf you have any further questions or concerns, please do not hesitate to contact me at the number noted belowSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Cincinnati Revdex.com

April 20, [redacted] ***Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] (closed, lost) Macy’s account ending in [redacted] (closed)Dear [redacted] ***:I am in receipt of your Revdex.com Complaint which was forwarded to Macy’s Executive OfficeAs a liaison of this office, I was asked to review and respond to your concerns on behalf of Department Stores National BankWe sincerely regret any frustration that you may have experienced regarding the alleged fraud on your Macy’s account, and for the problems you encountered while attempting to resolve this matterUpon review, I found that on December 27, 2016, you disputed the charges on your accountAt that time, we reported your Macy’s account ending in [redacted] as lost/stolen and a new credit card ending in [redacted] was issuedI was disappointed to hear that you called monthly with no resolution to your complaint and also regret hearing of the customer service issues you describe in your letter, as it is not indicative of the quality customer service we strive to providePlease be advised that the information you provided as well as my response were forwarded to the appropriate management so that they may address this issue directly with the associates involved.Unfortunately, our records cannot confirm a [redacted] being sent to the Executive OfficeHowever, our records indicate that you called into our Fraud Claims Department on February 6, 2017, and were advised that the previous claim filed on December 27, 2016, was denied due to a shopping patternWhen the representative attempted to connect you with a supervisor as you requested, I see that you disconnected the linePer our conversation held on February 9, 2017, I partnered with my supervisor, Jay S., and the appropriate management in our Fraud Claims Department to request further assistance with the claims investigationWe were informed that the Statement of Fraud which was received on July 26, 2016, reported transactions from August 2015, through December The transactions which were located for this claim were online and in store orders placed on July 5, 2015, August 2, 2015, and September 12, For the order placed on July 5, 2015, I have confirmed a [redacted] Tote and a [redacted] purse were orderedAnd on July 15, 2015, the [redacted] Tote was returned to our [redacted] store location, in the amount of $to the account ending in ***For the order placed on August 2, 2015, our records show a pair of [redacted] Jeans were purchased and then returned on August 11, 2015, to our [redacted] store locationThe return receipt shows a refund in the amount of $was applied to your account ending in ***.On September 12, 2015, a debit of $was applied to your account ending in ***, for the enrollment of our Thanks for Sharing programOur records do not indicate that an account look up was requested, which means that the physical card was presented at the time of enrollmentI have enclosed all receipts for your reviewBe assured that while our video surveillance recordings are proprietary to our company and cannot be shared with our customers, we recommend that they file a police report in situations such as thisWe will fully cooperate with law enforcement should they request us to do soIf you wish to send a detailed Statement of Fraud, with each transaction that you would like to dispute to our Fraud Claims Department, please feel free to fill out the enclosed Statement of Fraud at your earliest convenienceRespectfully, I must decline your request to remove any fees assessed regarding this matterAs of the date of this letter, your account has a balance of $727.54, with a minimum payment due of $224.66, (including a past due balance of $164.00) due on or before April 25, On March 29, 2017, the account was closed[redacted] ***, please understand that we are happy to satisfy our customers in any way possible, however, in order for all our customers to receive fair and consistent treatment, we must adhere to specific policies and procedures in our credit practicesIf I may be of further assistance on an additional matter, please feel free to contact me at the telephone number listed below.Sincerely,Tyeisha B.Macy’s Executive Office###-###-#### Extension ***EnclosuresCc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.In the response, [redacted] indicates that interest was not charged on the credit protection fees I never alleged that interest was charged on the credit protection fees However, if the $that I submitted in payment was applied to my credit card balance, the lower balance would result in lower interest fees Therefore, by re-directing my payment to the credit protection as opposed to the credit card balance, Macy's was able to collect more money in interest fees I would like that amount in fees to be calculated and returned to me In addition, I have never been provided proof of enrollment nor proof of total fees collected by the credit protection company Although they may not longer have proof of enrollment, I would like a copy of my statements from August through March that can substantiate the total amount paid to Aon Integramark for credit protection I did not authorize or desireAt this point, I have only the word of the credit protection company that the amount collected was equal to $Finally, I think it should be addressed that the credit protection company is [redacted] and yet all written correspondence from them boast the Macy's logo and letterhead [redacted] is not identified on any correspondence and refused to identify themselves during my initial requests for the name of the business But when I called to have the issue resolved I have been continuously directed by Macy's to the 'credit protection service' and the 'credit protection services' redirected me to Macy's for answers to my questions It seems fraudulent to not clearly identify the name and contact information for the company who owns the credit protection service It also increases the likelihood that customers give up on trying to resolve these type of concerns Macy's should have accepted all accountability and should have been willing to resolve all concerns since Macy's was the company with whom I entered a business arrangementThese types of business practices should be illegal as they take advantage of customers by siphoning money without the customer's knowledge Regards, [redacted] ***

[redacted] *** [redacted] June 9, [redacted] Re: Revdex.com Complaint [redacted] Macy's account ending in [redacted] On behalf of Department Stores National Bank: Contact Date(s) With Customer: June 2, Complaint Summary: On January 18, 2016, a fraudulent transaction totaling $2,was charged to [redacted] account When she received her statement she noticed the charge and immediately called the fraud department [redacted] was sent a Statement of Fraud, which was completed and returned on March 7, Since then she has been calling to get an update on her fraud claim and is placed on hold for many hours She was informed the claim may take up to days from the date we received her notification [redacted] was sent a mortgage letter; however as the claim continues, the fees increase and her credit score is diminishing Resolution: I contacted [redacted] and apologized for the frustration and delay in processing her fraud claim I advised the fraudulent charge ($2,154.18), late fees ($101.00), and interest charges ($139.36) were removed from her account, resulting in a zero ($0.00) balance I also informed [redacted] that our internal records have been cleared and I requested that [redacted] , [redacted] , and [redacted] update their records and delete any history of delinquency from the time period of March through May I ask that she kindly allow the credit agencies approximately thirty (30) days to update their files This resolved her concerns Stephanie CMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

March 29, [redacted] E Fourth Av Suite Cincinnati, Ohio Dear [redacted] ***: March 29, We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you Sincerely, Jan BMacy's Executive Office ###-###-#### Extension [redacted] CC: [redacted] ***

Hi ***, I am in receipt of the Complaint# [redacted] , [redacted] , forwarded to us by the Revdex.com I have reviewed [redacted] complaint again and I am listing the actions that took place to accommodate [redacted] concerns I have spoken to [redacted] and I have set up an inspection appointment for 7/13/to inspect her chairs I advised the customer that once the inspection results come in I will call her with the update If chairs are unable to fix I have offered to have the customer reselect new chairs [redacted] has agreed I wanted to update you so that you can extend some time on this to wait for the inspection results.Thank you ***, Sandy M.Omnichannel Presidential Liason Correspondent | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

[redacted] *** [redacted] August 11, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of your additional complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a representative of this office, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank It is regrettable to learn that you feel our prior response did not adequately answer your concerns As previously mentioned, we show email alerts notifying you that your statements are ready to view are being sent to [redacted] We have no record of these email alerts being returned as undeliverable For further assistance with logging into your online profile, please contact our Technical Support Team at ###-###-####, option Upon review of your account, I found that a payment was made in the Macy’s [redacted] Store on August 4, 2016, in the amount of $ This resulted in a credit balance of $20.84, which I have taken the liberty of requesting a credit balance refund check for this amount You should receive this check under a separate cover within seven (7) to ten (10) business days As of the date of this letter, your account is open with a zero ($0.00) balance Thank you for bringing your concerns to our attention and allowing me the opportunity to respond If I may be of further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely, Stephanie CMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

May 31, [redacted] ***Cincinnati Revdex.comE Fourth StSuite 600Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] We are in receipt of Revdex.com Complaint # [redacted] After numerous attempts by phone, we have not had any contact with the referenced customerWe have reviewed the complaint and have taken the following actions to resolve concerns as expressedWe processed a credit back to the original form of payment for the last wrong lipstick sent to [redacted] Based on this, we consider the matter closedThank youSincerely, Melissa U.Bloomingdale's Executive Office###-###-#### Extension *** cc: Ms [redacted] Cressman

This customer , [redacted] , says she has not received her letter and the enclosures Please let her know, we mailed it April 5th, this is stated on the bottom of the letter that we send to Revdex.com‘enclosures / Mailed April 5, 2017’it has been business days mail delivery will take 7-business day Hope this helps Thank You

[redacted] *** [redacted] December 22, [redacted] Re: Revdex.com complaint # [redacted] On behalf of Macy’s: Contact Date(s) With Customer: December 21, Complaint Summary: [redacted] purchased a pair of boots, from our [redacted] location, that had a broken zipper When he attempted to return or exchange the boots at his local [redacted] Macy’s the store refused to complete the transaction citing they did not have anything comparable Resolution: Offered [redacted] a $gift card to be used inside any Macy’s or online at macys.com The customer is happy with this resolution A gift card will be sent directly to the customer under separate cover Rhea B Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] Better Business Bureau

[redacted] , I am addressing this issue on behalf of Macy's Executive OfficeThank you for your courtesy when we spokePlease accept my sincere apology for any inconvenience you experienced when we didn’t honor the online price of the [redacted] Black Orchid Pot with SpoonI have sent this to you as an accommodationYou will receive this by January 19th As a valued customer we appreciate your feedback, and hope you continue to shop at Macy’s [redacted] , thank you for bringing this issue to our awareness and allowing me to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed below Dakota B.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH

Revdex.com: Ebony has assisted me in resolving my issues and concerns for the credit for my account as well as my sisters accountOnly because of Ebony from Macys was my issue resolved her help and concern has helped me in finding resolution I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] *** [redacted] October 5, [redacted] Re: Revdex.com complaint # [redacted] Macy’s account ending in [redacted] On behalf of Department Stores National Bank: Contact Date with Customer: October 3, Complaint Summary: [redacted] reports that she had concerns regarding a payment made to her account in August 2015, and she is having trouble getting through to an associate She also writes that her limit was increased without her consent Resolution: My research confirmed that [redacted] had previously spoken with a credit associate and had her questions answered At that time her limit was reduced to the previous level and the account was coded so it will not increase automatically Her account was also credited for the late fee of $25.00, which closed her complaint I called [redacted] , confirmed the actions noted above, and also removed an additional $in late fees as a goodwill gesture for her poor service experience Michael J Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] At this time, I reject the offer only because the refund has not yet been posted to my accountDue to my experience with Macy's trying to get the refund for the returned item for many months, I received numerous messages from them saying that the refund was in process but it NEVER happenedWhen I SEE the refund on my account, I will accept the offer Also, regardless of the response from Macy's rep, there were NOT numbers attempts to contact me, there was ONE!

March 29, [redacted] Re: Revdex.com Complaint ID # [redacted] Dear [redacted] **: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns My research confirms that the $Rebate Check for your September 28, 2016, purchase was mailed on October 31, 2016, and was cashed on November 29, For any additional Rebate questions, please visit www.macysrebates.com or call 1-###-###-#### I was disappointed to read about your experience with the customer service representative you mentioned in your complaint As a company committed to outstanding service, I assure you that the service you described receiving is not indicative of the level of service we strive to provide Please accept my sincere apology for any frustration or inconvenience this may have caused you [redacted] **, thank you for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

October 5, [redacted] [redacted] [redacted] , [redacted] *** Re: Revdex.com ID [redacted] submitted by [redacted] *** Macy's account ending in *** Dear [redacted] : I am in receipt of the most recent complaint to the Revdex.com, submitted by [redacted] ***, which was forwarded to Macy's Executive Office As a representative of this office and because I am familiar with your file, I was asked to review and respond on behalf of Department Stores National Bank Since this is an individual account in your name only, I am directing my response to you As stated in my previous response, there were no payments required for the billing periods of March, April, May and June No payment could be made because there was no Minimum Amount Due on the account at the time you wanted to schedule a payment On January 21, 2015, when you disputed your $ account balance, we placed a fraud alert on your account When this dispute was resolved on July 8, 2015, we removed the fraud alertWhen the $disputed charge on your Special Event Account balance was resolved in June and shown on your July 28, 2015, billing statement a Total New Balance of $594.87, had a $Minimum Payment Due by [redacted] 28, Your payoff date of February 28, 2016, did not change In regards to your request for compensation, [redacted] who resolved your furniture concerns, advised that you were compensated with an adjustment of $on January 2, 2015, an additional adjustment of $on March 12, 2015, and you were sent a gift card in the amount of $on December 18, 2014, for a total of $ Therefore, I must decline your request for additional compensation [redacted] , thank you for giving me the opportunity to respond If I may be of further assistance, please call me at the telephone number listed below Sincerely, Janice DMacy's Executive Office ###-###-#### Extension *** cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] March 27, [redacted] Re: Better Business Complaint ID [redacted] Macy’s Account Ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) Please accept my sincere apology for any inconvenience you may have experienced regarding the above-referenced Macy’s account After receiving your correspondence, I contacted our Fraud Claims Department regarding the status of your fraud claim I am pleased to report that their investigation has determined the account is fraudulent; therefore, we have instructed the credit reporting agencies to delete the account from your credit report Please allow the credit reporting agencies approximately thirty (30) days to make the necessary corrections to update their files This letter will serve as confirmation of this request You will also receive a clearing letter from our Fraud Department in seven (7) to ten (10) business days Thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely, Nancy MMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] The Revdex.com The Macy's card is issued by Department Stores National Bank

Revdex.com:This is a new account we just open in November They are confusing Revdex.com with the old account we closed last year We were never late No credits have been given to us Macy's is lying Macy' It's about time you go bankrupt You eCrook They trick peope with 25% *ere and there if you open up and account Don' get tricked Macy is dying It' scamming people with their late fees.we never received a bill Also the Indian guy never set up our auto pay Same thing happened last time that' why we closed their account GO to [redacted] Macy's They'e so desperate they'e been catering to Somalians and Africans They'e Somalians and African workers everywhere possibly even illegal ones tooYou know when a business starts catering to minorities you know it' dyingTHe stores are old and getting empty like *** Macy's you're so 80s Bye bye bye CrookGO shop at [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint **on 03/29/I received a voicemail from Jasmine Jones (as on my caller ID with phone number ###-###-####)She said on the message she was from Macy's Executive Office and wanted to know if I received my $gift card and left a "1-877" phone number that did not have enough digits to call back so I returned the call fromCaller IDA gentleman asked what happened and I tried to explain but since this has been going on for several weeks it was hard for him to understandHe was fromCredit servicesUltimately he refunded about$in interest I was charged in interest on the item I never received and cancelled in FebruaryHowever, I do not understand why I received the letter I attached in my original complaint that I could not be refunded because the order according to the letter, was delivered but it never was, it was returned to the vendor from Macy'sI never even saw itAnd that was $412! As for the $gift card, yes I received it and when I tried to call to see the balance it was no good, $So they sent me a bad gift card to add insult to injury Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have sent proof of payment twice from the bank and a copy of my actual bank statement that shows that the was removed from my bank account and sent to macys on the dates previously provided to you I do not understand why the proof of payment from my bank with the transmission number on it is not good enough for you I paid your company for the merchandise I purchased and on so many different attempt I tried to resolve this situation I will not continue to argue with your terrible customer service department, your incompetent credit card department, or your extremely unprofessional poorly run executive team As you have stated yourself, when I attempted to resolve the issue I was given the wrong information or incomplete informationThis just proves that your company is not equipped to handle your customers in the proper manner As previously stated I will not waste any more time with my family to sit on the phone with macy's, the bank or go to either place If you were the reputable company you say you are, the fight for would never have occurred when proof has been provided to you A reputable company would have provided exceptional customer service and handled the issue in a professional manner, as one with your title of executive status should haveI will continue to inform everyone how you have taken my money, basically called me a liar and refuse to credit my account after I have sent proof that the money was paid to Macy's I will never step foot into your stores again and neither will anyone that I surround myself with Regards, [redacted]