Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I spoke with Geeta Cat Macy's yesterdayShe indicated that the cover is being sent and provided a tracking numberIt has not yet arrived and someone from Macy's will have to come out and put it on my couchShe also said they would give me a $credit When I spoke with her she asked if they could close this case and I told her not until the cover is on the cushionShe said she understoodI plan to talk to her early next weekThis is not yet fully resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I do not have any documentation on behalf of [redacted] because they are now bankrupt and also in a class action law suit, in which I am apart of for making fraudulent business practicesI will not be able to obtain the information because they are not longer in businessI have already explained this to Macy'sAlso they did not address the differences in reporting on each credit bureau being differentThey have been reporting information and they fail to update the informationThis is why they need to remove the information completely from my credit fileThey fail to report accurate information on my credit file which is slander! I will not send a voluntary payment to them when I can not be guaranteed they are going to apply the payment appropriately since they have failed to report correct and accurate information in the first place Regards, [redacted] ***

[redacted] , We are in receipt of complaint ID # [redacted] regarding the customer's sectional purchaseWe have contacted the customer and per his request, we have processed a credit for the Worry No More plan on all his ordersAt this time, Macy's will consider this matter closed Macy's Executive Office

April 12, [redacted] ***, ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s [redacted] account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration that you may have experienced regarding the credit on your account and for the problems you encountered in trying to resolve this issue My research found that a Credit Balance Refund check in the amount of $was sent on August 30, 2016, to the billing address we have on file for you You contacted us on December 21, 2016, to advise you had not received the check At that same time, a request was submitted for a stop payment and a new check was sent on December 26, We regret you had to contact us again on February 14, 2017, and March 17, 2017, when you did not receive the refund check sent on February 21, On March 27, 2017, we reissued another refund check which you should receive within to business days Unfortunately, we are unable to send the check certified mail If you would prefer the refund be processed as an electronic transfer directly to your bank account, please contact our customer service department at the telephone number on the back of your Macy’s card Thank you for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

May 1, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] : We are in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) Please accept my personal apology for any frustration or inconvenience you may have encountered regarding this matter According to the enclosed DSNB Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account Applying this billing policy to your account, for the billing period ending August 24, 2016, your account had a closing balance of $3,229.78, with a $minimum payment due by September 20, When no payment was received, a $late fee and $in interest charges were applied, resulting in a $3,balance, with a $minimum payment due by October 20, Our records indicate you spoke with a Customer Service Representative on October 20, 2016, and inquired about our payment assistance plan, and stated you preferred to make a $payment at the end of the month, yet you were willing to pay at least $on this day if we could set up a payment plan for you The call was transferred to our [redacted] Payment Assistance Department, yet a payment plan was not set up, and instead you chose to make a $payment on October 20, 2016; however, because it was less than the required minimum payment due, a $late fee and $interest charge was applied, resulting in a $3,balance, with a $minimum payment due by November 20, Shortly thereafter, your previous payment in the amount of $was reversed on October 31, 2016, and a $return check fee was applied to your accountOn November 2, 2016, you made a replacement payment of $140.00, and as a gesture of goodwill, we removed the $return check fee When no additional payments were made by your November 20, 2016, due date, a $late fee was applied, along with $in interest, resulting in a $3,balance, with a $minimum payment due by December 20, On December 13, 2016, you called and requested through our automated voice system to remove the $late fee, which was removed as a courtesy Our records indicate you called on December 20, 2016, and scheduled a $payment with a posting date of December 31, Therefore, because no payment was received by December 20, 2016, a $late fee and $interest fee were applied, resulting in a $3,balance, with a $minimum payment due by January 20, On December 31, 2016, you called to cancel the scheduled $payment, and made a $in-store payment However, this minimum payment did not include the $past-due amount, and was not enough to meet the required total payment due of $413.45, and a $late fee and $interest charge were applied, resulting in a $3,balance, with a $minimum payment due by February 20, When no payment was received, an additional $late fee and $interest charge were applied, resulting in a $3,balance, with a $minimum payment due by March 20, The account was closed on February 21, 2017, in accordance with the DSNB Credit Card Agreement when your payments did not satisfy the required minimum payment due for four (4) consecutive months On February 22, 2017, you spoke with a Macy’s Customer Service Supervisor about the payment arrangements available to you During the conversation, she offered you a payment plan with monthly payments set at $per month, for months, at a 4.9% Annual Percentage Rate She informed you that your account had closed on February 21, 2017, and you claimed that no one told you the account would close, and you were unwilling to submit any payment at this time Unfortunately, in spite of her attempts to inform you about the circumstances and terms leading to your account closure on February 21, 2017, and the payment options available, she was unable to fully address these issues when the call was disconnected In your complaint, you state that no one followed up with you after your concerns were escalated on March 2, 2017, and that all contact information for you is the same However, our records show on March 3, 2017, our Collections Department made three attempts to call you at a phone number ending in ***, yet there was no answer, and we were unable to leave a message On March 15, 2017, you called and requested to update your billing phone number to the phone ending in *** Regarding your request to reopen and reinstate your account, I can certainly understand that personal hardships became a factor in your inability to maintain your minimum due payments However, due to the noncompliance with the DSNB terms that were given to you at the time of your application, we must respectfully decline to reopen your Macy’s account If you would still like to set up a payment plan with our [redacted] Collections Department, you must contact them no later than May 18, 2017, to set up a payment assistance plan You may reach them directly by calling ###-###-####, and the [redacted] Collections agent will transfer you to our Payment Assistance Department If you do not reply by this date, your account will charge off and be given to a third party collection agency [redacted] , please understand that we are always happy to satisfy our customers in any way possible; however, in order for all our customers to receive fair and consistent treatment nationwide, we must adhere to specific policies and procedures in our credit practicesIf you have any further questions, do not hesitate to call me Sincerely, Alison GMacy’s Executive Office ###-###-#### Extension [redacted] Enclosure / mailed May 1, cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have made payments, the last that is due end of Sept, cleared and I should not have had any interest charges accrued on my accountI cannot be over the spending limit, because use of this card has not been active in almost one year Regards, [redacted]

May 10, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in *** On behalf of Department Stores National Bank: Contact Date with Customer: May 6, Complaint Summary: While shopping on March 19, 2016, [redacted] was unable to open a new Macy’s account to take advantage of the New Account Discount for a jewelry purchase She used a [redacted] account to purchase the jewelry She was approved for a new Macy's account when she applied online from home She would like to be refunded the amount of the New Account Discount she did not receive for the jewelry purchase Resolution: I called [redacted] and apologized for the issue she encountered with her credit application, which appears to have been caused by a computer problem, and for the service she received She accepted our offer of a credit of $to her Macy’s account balance as a resolution to her complaint I processed the adjustment and this resolved her complaint Michael JMacy’s Executive Office ###-###-#### Extension *** cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for correcting this issue and for being so gracious regarding a gift card It's very appreciated! Regards, [redacted]

P.O. Box 52184 Phoenix, AZ 85072-2184 February 18, 2016 [redacted] Re: RevDex.com ID # [redacted] Macy's account ending [redacted] Dear [redacted] : I am in receipt of your additional comments filed with the RevDex.com and forwarded to Macy's Executive Office. As a liaison in this office that previously addressed your concerns, I was asked to review and respond to your most recent inquiry on behalf of Department Stores National Bank. As we discussed on December 21, 2015, I removed a $35.00 late fee and $2.00 interest charge on your account that date giving you a balance due of $51.05 due by January 8, 2016. When no payment was received by this date, a $25.00 late fee and $2.00 interest was charged. Your billing statement for the period ending January 12, 2016, had a $78.05 balance with a $75.00 minimum payment due by February 8, 2016. On January 22, 2016, a credit for a partial late fee of $9.00 was posted to your account during your telephone conversation with a representative, as a courtesy to you. This brought your balance to $69.05 due February 8, 2016. We received the $42.05 payment you made on February 3, 2016. However, this payment was not sufficient to pay the minimum amount due and your account was charged a $25.00 late fee and $2.00 interest charge for that month giving you a balance of $54.00. However, as a gesture of our goodwill, on February 16, 2016, I removed a total of $54.00 in accumulated late fees and interest from your account and as of the date of this letter, your account has a zero balance. I have enclosed copies of your statements for period ending December 11, 2015, through February 10, 2016, for your review. [redacted] , I hope this letter clarifies any issue you felt remained unresolved. Should you have any other questions, please feel free to call me at the number below. Sincerely, Rhea B. Macy's Executive Office ###-###-#### Extension [redacted] Enclosures /mailed February 18, 2016 cc: [redacted] ***, RevDex.com

June 23, 2016Dear ***,We are writing in regards to the complaint ID # [redacted] We will be contacting our customer to advisethat we will be handling the repair cost incurred during the delivery of the exchanged sofaThe signedsettlement letter was received on 6-28-I will watch for the check to be cut and will request to have itexpedited to his Bullfinch Square addressI will contact our customer again once the check is in our systemadvising of the time frame he may expect to receive itMacy’s find this matter closed.Sincerely,Macy's Executive Office###-###-####

May 10, [redacted] ***Cincinnati Revdex.comDear [redacted] ***: I am in receipt of [redacted] 's complaint ID [redacted] As a representative of Macy's Executive Office, I was asked to review and respond to her concernsUnfortunately, I have been unable to speak to [redacted] directlyI have, however, left her several messages regarding her concernsTo date, I have not received a response backBased on the above, I am closing this complaintSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

[redacted] *** [redacted] March 4, [redacted] [redacted] Re: Revdex.com ID [redacted] Macy’s [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration or inconvenience you may have experienced and for the difficulty you encountered in attempting to resolve this matter Upon review, I found the check for $159.20, which was misapplied to your [redacted] account, was ordered to be sent to you on September 4, On September 8, 2015, we attempted to stop the credit balance refund check from being processed; however, the check had already been sent On January 26, 2016, we found the check for $was already cashed; therefore, we will not be able to cancel the check and apply it to your Macy’s account A copy of this check is enclosed for your reference As of the date of this letter, both your Macy’s account and [redacted] account are closed with a zero ($0.00) balance Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently It appears we may have fallen short of this goal Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respondWith respect to your request for compensation, I must decline as we do not provide compensation due to a situation such as this If I may be of additional assistance, please do not hesitate to contact me Sincerely, Stephanie C Macy's Executive Office ###-###-#### Extension [redacted] Enclosure / mailed March 4, cc: [redacted] ***, Revdex.com

Tina, We are in receipt of Complaint ID # [redacted] regarding the consumer's furniture return. We have issued full refund for the returned furniture in the form of 2 checks. One will be delivered via [redacted] on 12/2/2016, the other will be delivered no later than 12/5/2016 via ***. In lieu of any additional cash compensation that the customer is requesting we have issued a Merchandise Only Certificate in the amount of $150.00 that can be used for any in store purchase. The certificate is being sent via USPS and should arrive in 7 – 10 business days. If the consumer has any questions or concerns, she can contact Macy's Executive Office directly. Thanks,Macy's Executive Office

December 19, [redacted] ***Dear [redacted] :I am in receipt of your complaint # [redacted] forwarded to us by the Revdex.comAs a representative of Macy’s Executive Office, I was asked to review and respond to your concernsPlease accept my sincere apology for the delays you have experienced with your merchandise on your orderUnfortunately, the [redacted] that you selected is currently out of stock, and we are waiting on this merchandise to be delivered directly from the vendorRegrettably, we encountered a number of postponements from the vendor, which caused your order to cancelOnce the [redacted] is replenished at our warehouse, I will personally call you to place this order for you as a courtesyShould you have any further questions or concerns, please do not hesitate to contact my office at the number listed below.Sincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

***, We are in receipt of complaint ID In reviewing this customer’s concerns, we see Customer Service has setup a return for the mattressThe customer will be receiving full credit back on the mattress once pick up is completed on 11-14-At this time, Macy’s considers this issue resolvedJill B.SrLiaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

April 24, [redacted] *** Re: Revdex.com Complaint ID: [redacted] Dear [redacted] : On behalf of Macy's Executive Office you do have my sincere apology for the concerns with receipt of your Merchandise Only CertificateUpon researching this matter, I did determine the MOC was actually mailed to you on April 17, for $You should have receipt within a few more daysWe do regret any delay and the difficulty of determining the answerThank you for bringing this matter to my awareness and allowing me to provide an answerSincerely, Marjorie B.Macy's Executive Office###-###-#### cc: [redacted] ***, Cincinnati Revdex.com

I’ve returned Macy’s calls times and gotten no ware a Teresa called stating I returned a couch or Years ago I corrected her I paid $3,For a couch due to a bad back rather than replacing it they repaired it but leaving boards by arms I still have that couch I should have gone to the Revdex.com at that time reminding me only Confirms they have no respect for customers please contact them advising to take my complaint seriously

Macy's has reported negative information on my credit report for the majority of They were aware that the information was because I alerted them to identity theft in December Instead of being transparent and working with me to find who used my card, they continued to bill me for charges that I did not authorizeEven though they agreed with me that I was not liable for the charges, they imposed late charges and reported nonpayment to the three credit bureausThis has had a negative effect on my credit, which has been very good for several yearsWhen Macy's refused to correct their errors, I contacted the Revdex.comMacy's continued to play games by telling me they will contact the credit bureaus and have the errors correctedIt took until June for Macy's to finally finish their investigation even though I brought the matter to their attention in December My credit report is still incorrect with two bureaus, [redacted] and [redacted] , and today is October 14, You see in the communication Macy's had with the Revdex.com their position is the matter has been resolved and the issue is closedMy credit report has yet to be corrected and Macy's considers the matter resolvedIf Macy's really wanted to apologize they could have at least offered a $gift card for the inconvenience that they caused! Instead I intend to tell all my friends of the bad customer service I received at Macy'sI am a professional who bought all my suits from Macy'sI stopped buying suits at Macy's when this incident occurred but intended to resume once the matter was resolvedSince Macy's has shown such disrespect for me as a customer, they will no longer benefit from my business

September 20, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s [redacted] account ending in [redacted] (closed) Dear [redacted] : I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy's Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any inconvenience or frustration this matter may have caused you According to the terms of the Department Stores National Bank Credit Card Agreement, if the minimum amount due is not received by the payment due date as shown on your monthly statement, a late fee and interest charge are applied to your account The due date on this account was the 26th of each month Applying this billing policy to your account, for statement period ending May 30, 2016, the amount of $was due on June 26, When no payment was received, a late fee in the amount of $and interest charge for $were assessed to your account, bringing the unpaid balance to $ We received a payment on June 27, 2016, in the amount of $182.61, leaving a balance of $due by July 26, When no payment was received July, 26, 2016, and August 26, 2016, additional late fees and interest charges continued to accrue on the account I have removed all fees and interest for a total credit of $66.72, bringing your account to a zero ($0.00) balance Additionally, as the remaining balance consisted of fees only, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted] , [redacted] and [redacted] update their records and delete any history of delinquency for the time period of July through September on your Macy’s [redacted] account from your credit report Please allow the agencies thirty (30) days to update their records Until then, this letter will serve as confirmation of this request Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] April 17, [redacted] ***Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in ***Dear [redacted] ***:I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive OfficeAs a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease be assured that the bank complies with all Federal and State laws in our credit practices.We sincerely apologize for any frustration and inconvenience you may have encountered while attempting to resolve this matter including the long hold time and the disconnection of your callI am also sorry that our representatives were unable to give the reason why you were unable to use the Macy’s MoneyMacy's expects each facet of its operations to meet exceedingly high levels of serviceYour feedback is critical as it assists us in truly understanding our customers' experiences and directs our attention to areas in which we can improve our service quality.After further review, the $in Macy’s Money that you earned for five (5) macys.com purchases and which expired on April 2, 2017, we forwarded your complaint to our Gift Card DepartmentTheir investigation concluded that while you earned $in Macy’s Money, a security hold was placed on all of the cardsIt was also noted on the orders that you were informed of this and that before they could release the hold, you needed to pass high risk security verificationTherefore, in order to resolve this matter, you would need to call ###-###-#### from the phone number listed on your accountI also confirmed that once you pass the verification, you will be accommodated with an order(s) using $in expired Macy’s MoneyWith respect to the two (2) online orders you listed in your complaint, # [redacted] and # [redacted] , they verified that the first order is from and the price has not changedThe second order was purged, and therefore, they could not find any information[redacted] ***, thank you for the time you took to bring your concerns to my attention and for giving me the opportunity to respondIf can be of further assistance, please contact me at the telephone number listed below.Sincerely,Regina M.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com