Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Like I stated previously Macy's has not provide me with any valid documentation. I called Macys office on several occasions and yet Macy's is beating aound the bush. MY POSITION HAS ALSO NOT CHANGED AND I WILL NOT HESITATE IN FILING LEGAL SUIT AGAINST MACY"S AND ANYONE REPRESENTING MACYS.
 
Regards,
[redacted]

June 16, 2017   [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted] (closed)        Macy’s store account ending in [redacted] (open)   Dear [redacted]:   I am in receipt of most recent comments filed with the Revdex.com, which were forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.   Please accept my sincere apology for any incorrect information you may have been provided by our associates.  As explained in our previous response letter, dated June 12, 2017, because both accounts referenced above were opened after your Active Duty date of July 12, 2009, they do not qualify for the zero (0) percent annual percentage rate (APR).  Specifically, the Macy’s store account was opened on November 16, 2015, and the Macy’s [redacted] account was opened on August 14, 2016.  Our records indicate your Macy’s account ending in [redacted] was never at a zero (0) percent interest rate.  You can find information regarding your APR on page three (3) of your monthly billing statements.    Regarding your request to transfer the balance on your Macy’s [redacted] account, please know that we do not transfer balances from Macy’s [redacted] accounts to Macy’s store accounts.  Our records indicate that, on June 5, 2017, you gave us approval to transfer your [redacted] balance to your Macy’s account, but we have no record that we agreed to take this action.       As of the date of this letter, your Macy’s store account is open with a zero ($0.00) balance and has an APR of 24.75%.  Your Macy’s [redacted] account was closed, per your request, on June 3, 2017, with a $17,591.95 balance, and a $569.98 minimum payment due July 2, 2017, with an APR of 25.99%. Our records show that we are currently reporting the Macy’s store account as open and current with a zero ($0.00) balance and the Macy’s [redacted] account as closed and current with a balance of $17,591.00.   [redacted], I hope you can understand that we must adhere to specific policies and procedures to ensure that all of our customers receive fair and consistent treatment.  Please do not hesitate to contact me at the telephone number below if you need assistance on a different matter as our decision in this matter has not changed and we consider this issue closed.   Sincerely, Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted]   [redacted]
 
 
 
July 7, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:    Revdex.com complaint # [redacted]
 
Dear
[redacted]...

[redacted]: 
 
I am in receipt of your
complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Please
accept my sincere apology for any frustration you may have been caused and for
the problems, you encountered in trying to resolve this issue. 
 
Upon review of this matter, I
found that your Macy's gift card ending [redacted] was issued August 9, 2011, with
the last activity occurring on September 14, 2013.  Subsequently, on June 2, 2015, a hold was
placed on the card as part of a security measure to prevent fraudulent use of
older Macy’s gift cards.  On June 20,
2015, the hold was removed when you spoke with a representative and we were
able to verify ownership.  However, an
error occurred on June 30, 2015, when the security hold was placed back on the
gift card, which prevented you from making your online purchase.  I confirmed that this error was corrected on
July 1, 2015, and I was pleased to learn that you were successful in using your
gift card for an online purchase that same day. 
 
Please be assured that Macy's
does not participate in dishonest or deceptive business practices of any
kind.  We have policies and procedures in
place to ensure that we are in compliance with all applicable laws.  There was never any intention to be dishonest
as you stated in your complaint and we regret that you feel otherwise. 
 
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  I hope you will accept the
enclosed $25.00 Macy’s Money as a gesture goodwill for use on your next
purchase in the store.  Please do not
hesitate to call me at the telephone number listed below if I may be of further
assistance. 
 
Sincerely,
 
 
 
Rhea B.
Macy's Executive Office
###-###-#### Extension [redacted]
 
Enclosure / mailed July 7, 2015
 
cc:     [redacted], Revdex.com

[redacted]   [redacted]
 
 
 
August 20, 2015
 
 
[redacted]
[redacted]
[redacted]
 
Re:  Macy's [redacted] account ending...

in
[redacted]
        Macy's
store account ending in [redacted]
 
Dear [redacted]: 
 
I am in receipt of your complaint forwarded to Macy's
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  Please
be assured that Macy’s does not engage in unlawful, false or misleading
business practices of any kind.
 
Upon reviewing the information you provided, I was
able to locate your bank payment of $18.42 which was applied to your Macy's
[redacted] account on June 19, 2015, per your direction, as opposed to
your Macy’s store account which had a balance at the time.  Our records indicate that on August 7, 2015, we
transferred the $18.42 from your Macy’s [redacted] account to your Macy's
store account, removed $20.42 in late fees and interest charges, and cleared
our internal records of the delinquency. 
On August 16, 2015, we removed an additional $37.00 in fees only, which
brought your account balance to zero.  At
your request, both accounts were closed on August 16, 2015.  Per our policy, your account was not reported
as delinquent to the credit reporting agencies. 
 
[redacted], I apologize for any frustration you may
have experienced in resolving this issue. 
Thank you for bringing this matter to our attention and allowing me the
opportunity to respond.  If I can be of
assistance in the future, please do not hesitate to contact me.
 
Sincerely,
 
 
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc:  [redacted],
Revdex.com

Dear
[redacted],I am
in receipt of complaint number [redacted]. I have contacted the customer, [redacted]
[redacted], by telephone and resolved her issue. We have processed credits for the
fees that were applied to her returns. At this time, Macy's will consider this
matter closed....


Sincerely,
[redacted]
Macy's Executive Office
###-###-#### Extension [redacted]

November 16, 2015
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint #[redacted]
        Macy’s [redacted] account ending
in [redacted]
On behalf of...

Department
Stores National Bank:  
Contact Date(s) With Customer:  November 11, 2015
Complaint Summary:  Customer contacted us to advise that she
received her statement for the period ending October 9, 2015 and noticed that
she missed her $11.91 payment due date of November 6, 2015.  She received her card a few days ago and
called to activate it and make a phone payment and she was routed to
Collections.  She was led to believe by
the associate that she needed to make a payment before the card could be
activated so she authorized an $80.00 payment. 
Later that evening she attempted to use the card online and received an
error message of “invalid security code”. 
After numerous calls, and transfers to various departments, she felt
like we intended to restrict the account until the funds for her payment were
released from her account. 
Resolution:  Upon
reading [redacted] complaint, I recognized she was trying to use the three digits
from the back of her card instead of the four on the front for her online order.  I called her to advise and address her
concerns.  I apologized for the immediate
routing to collections and advised that the system automatically codes the
account if the minimum payment is not received by due date.  I thanked her for advising us of the customer
service issues she encountered in trying to resolve her issues as we would use
them as training opportunities. 
Janice D.
Macy’s Executive Office
###-###-####
Extension 73270
cc: [redacted], RevDex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I want to say that while I accepted their  resolution it was with GREAT pain that I had to wait three months for a refund and have been told over and over and over that it was taken care AND just a few days AFTER I CONTACTED Revdex.com they called and told me the credit posted.Coincidence?  I think not.  In any case three months and aggravation is not acceptable to me, period.
I have reviewed the response made by the business in reference to complaint ID [redacted]
Regards,
[redacted]

November 20, 2017   [redacted], **  [redacted]   Re: Revdex.com, Complaint ID [redacted]       Macy’s [redacted] Shopping Experience   Dear [redacted]:    I am in receipt of your complaint...

filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.    With the increased popularity in online shopping, and the inherent nature of clothing to fit customers differently; we understand that merchandise returns are certain to occur more frequently.  While some customers may chose to return multiple items back to their respective departments; though appreciated, that is certainly not their responsibility.  General merchandise returns can be completed at any register in the store. “One-of-a-kind” items, (for example: fur or fine jewelry) must be returned by the customer in the department they belong; but in any case, our associates should be focused on ensuring our customers are able to complete these transactions with ease.    I was disappointed to learn of the misinformation and poor service you describe receiving from one of our associates.  Please be assured that the behavior you describe is not condoned or tolerated. I apologize if the manager you initially spoke with was not sensitive to your concerns.  Upon receipt of your complaint, I forwarded your concerns to Mr. Jim S., the Vice President and Store Manager of Macy’s at [redacted].  Mr. S. confirmed with me that the information you received was inconsistent with our normal return procedures, and has assured me that the lacking service you describe has been addressed internally.  Per your request, on October 27, 2017, Mr. S. attempted to call you directly concerning this matter but was only able to leave a voicemail.  Mr. S. welcomes the opportunity to speak with you personally and may be reached directly at ###-###-####, Extension [redacted].   [redacted], thank you for bringing this matter to our attention and for allowing me the opportunity to respond to your concerns.  Your feedback is important to us as it directs our attention to areas in which we can improve our customer’s experiences.  If I may be of further assistance to you, please feel free to contact me directly at the telephone number listed below.   Sincerely, Stephen C. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com       Mr. Jim S., Vice President Store Manager – Macy’s [redacted]

Dear [redacted], We are in receipt of Revdex.com complaint # [redacted] . We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily.Thank you,  William E. A.Liaison, Omnichannel Executive...

Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: Phone: ###-###-#### Fax: ###-###-####

January 31, 2016
[redacted]
1 E Fourth St.Suite 600
Cincinnati, Ohio 45202
Dear
[redacted]: 
We
are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced
customer and have resolved all matters as expressed in the complaint. Based...

on
this, we consider the matter closed satisfactorily. Thank you.
Sincerely,
Jan B.
Macy's Executive Office
###-###-#### Extension [redacted]

[redacted]   [redacted]  April 7, 2016  [redacted] Re:  [redacted] - Case #[redacted]        Revdex.com ID [redacted]   ...

    Macy's account ending in [redacted] - closed        Macy's account ending in [redacted] Dear Mr. Brooks:  I am in receipt of a complaint filed by your wife, [redacted], with the Consumer Financial Protection Bureau and the Revdex.com that were forwarded to Macy's Executive Office.  Because this is an individual account in your name only, I am directing my response to you.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my personal apology for any inconvenience or frustration you may have experienced regarding this situation. Our records indicate that we were notified on November 7, 2015, of a $157.56 fraudulent charge made on the account.  We closed the account ending in [redacted] to prevent additional charges being made by the unauthorized party and opened the account ending in [redacted].  A Fraud Claims case was also opened at that time and a Statement of Fraud (SOF) was sent to you to complete and return. On January 31, 2016, a representative removed $101.00 in late fees and $12.17 in interest charges from the account.  Then on March 3, 2016, our Fraud Department finished their investigation and removed the $157.56 charge and $30.28 in associated late fees and interest charges bringing the account to a zero ($0.00) balance.  In addition, we cleared our internal records of any delinquency associated with this issue and requested that [redacted], and [redacted] delete the delinquency for November 2015 through February 2016.  Please allow the agencies approximately seven (7) to ten (10) business days to make the necessary corrections to their files.  Until then, this letter will also serve as confirmation. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  If I may be of additional assistance, please contact me at the number listed below. Sincerely,  Janice D.Macy's Executive Office###-###-#### Extension [redacted] cc:  [redacted]       [redacted], Revdex.com

Hi [redacted], looking over this the complaint was assigned to me. However Beverly took care of the customer regarding both issues. When I spoke to the customer she said her issue was resolved. Dakota B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS...

Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

July 07, 2015
 
 
[redacted]
[redacted] 
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint. 
I have issued a refund in the...

amount of 95.21 for an authorization hold
still appearing on [redacted] credit card. 
She can expect to see this refund on her account within 5 business
days.  We consider this matter
closed.  Please let me know if you have
any questions.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted]

November 24, 2015
[redacted] 
[redacted]
[redacted] 
Re:  Revdex.com complaint #[redacted] 
        Macy’s account ending in [redacted] ...


    [redacted]   [redacted] 
November 24, 2015
[redacted] 
[redacted]
[redacted]   
On behalf of Department
Stores National Bank:  
Contact Date with Customer:  November 23,
2015 
Complaint Summary:  [redacted] writes that she
has paid her account in full and closed it, but continues to get bills with
small balances, because of interest charges. 
She has been told in the past that the interest charges have been
removed.  She wants confirmation that she
has a zero balance and that the account is closed. 
Resolution:  I called [redacted] and apologized for
her experience.  Also confirmed for her
that her account was closed on July 17, 2015, and there is a small credit
balance of $2.00 on the account, which I am refunding to her in the form of a
check.  This resolved her complaint. 
Michael J.  
Macy’s Executive Office 
###-###-#### Extension [redacted] 
cc: [redacted], Revdex.com

P.O. Box 52184   Phoenix, AZ 85072-2184
February 22, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
       Macy’s account ending in [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.
Please accept my sincere apology
for any inconvenience you may have been caused when attempting to return your
online items and not receiving the credit to your Macy’s account.  On February 2, 2016, we initiated the adjustment
of $64.66 and $445.20 to your Macy’s account listed above and the process was
completed by February 14, 2016.  In
addition, I removed the late fees totaling $64.00 and the interest charges
totaling $22.66, resulting in a credit balance of $0.35.
I cleared our internal records of
any delinquency associated with this issue. I have also requested that [redacted], [redacted],
and [redacted] delete the delinquencies for December 2015 through February
2016.  Please allow the agencies
approximately 7 to 10 days to make the necessary corrections to their
files.  Until then, this letter will
serve as confirmation of this request. 
[redacted], thank you for bringing this matter to our attention and giving me the
opportunity to respond.  If I may be of
additional assistance, please do not hesitate to contact me. 
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  Tina Geers,
Revdex.com

January 24, 2018   [redacted]  [redacted]   Re:  Revdex.com Complaint ID [redacted]         Macy’s account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint...

filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to respond to your concerns on behalf of Department Stores National Bank (DSNB).  Please accept my sincere apology for any inconvenience you may have experienced as a result of this matter.   Our records indicate that on August 26, 2017, you elected to pre-enroll in our “Thanks for Sharing” program and a $25.00 charge was applied to your account as shown on the enclosed copy of your receipt #[redacted] when you swiped your card at the point of sale.  We run our “Thanks for Sharing” program each year which benefits both our customers and local and national charities.    The $25.00 “Thanks for Sharing” enrollment charge was included in your billing statement for the statement closing date of September 27, 2017, leaving a balance of $25.00 with a minimum $25.00 payment due be October 24, 2017.  When no payment was received, the account continued to accrue late fees and interest charges per the terms of the DSNB Credit Card Agreement.  Copies of your September 27, 2017, through December 28, 2017, statements are enclosed as reference.   On November 2, 2017, we sent you a letter (copy enclosed) advising that we cancelled your membership and that the $25.00 credit would appear on your next billing statement.    On January 6, 2018, we removed $90.00 in late fees and $6.00 in interest from the account.  The $25.00 credit was applied on January 9, 2018, resulting in a zero ($0.00) balance on the account.    In addition, I confirmed that January 10, 2018, we cleared our internal records of any delinquency associated with this matter and requested that the credit reporting agencies delete the delinquencies reported for November and December 2017, from your credit report.  Please allow the agencies approximately thirty (30) days to update their records.  Until then, this letter will serve as confirmation of our request.   [redacted], thank you for bringing this matter to our attention and allowing me an opportunity to respond.  Should you have additional questions, please contact me at the telephone number listed below.   Sincerely, Janice D. Macy’s Executive Office ###-###-####, Ext. [redacted]   Enclosures   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]4/5/18We recently settled an account with ID: [redacted]Name: [redacted]After settling things, now I'm getting a bill in the mail for my credit card ending in [redacted], which Durand C. personally said they closed this account in November 2017!!! The billed amount is $15.98. I tried contacting them already SIX times and I'm being ignored. Maybe you can help. Thank you!!

[redacted], We received the complaint for Linda Nguyen regarding ID [redacted]. The customer stated the sofa arrived with a defective leg. We have confirmed that a part order has shipped and we will send a technician to install once the customer has received. In addition, we have processed a refund of...

the delivery fee for the inconvenience. The customer is happy with this resolution. Macy’s Executive Office Jon A.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office