Macy's

[redacted]   [redacted]
 
June 20, 2016
 
 
[redacted]
 
Re: Macy's Account Ending in [redacted]
    Complaint ID [redacted]
 
Dear [redacted]: 
 
I am in...

receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.
 
Due to privacy issues and security concerns, we have responded directly to the owner of the above-reverenced Macy's account.  A letter will be mailed within a few days to the accountholder at the address on file.  If you have any additional concerns or questions, please contact us.
 
Sincerely,
 
 
 
Nancy M
Macy's Executive Office
###-###-#### Extension [redacted]
 
cc: [redacted]
    The Revdex.com

April 19, 2016
[redacted]
Cincinnati Revdex.com
1 E Fourth St.
Suite 600
Cincinnati, OH 45202
Revdex.com Complaint #[redacted]
Dear [redacted]:
We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint....

Based on this, we consider the matter closed satisfactorily. Thank you.

Sincerely,
Jan B. Macy's Executive Office
###-###-#### Extension [redacted]
cc: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Problem: Previously complained about not refunding my returned items, and Melissa responded and refunded them after about 2 weeks. However today I got emails from Macys.com that they are charging me for those same items, because "At this time, we have no record of your item(s) being returned." I'm extremely frustrated and upset. What's wrong with macy's customer service? details copied from the emails from Macys.com: Order #: [redacted] Date initiated: 03/01/16 Return to: Prop [redacted] Estimated refund: $201.12 Reason for return: Wrong Merchandise Order #: [redacted] Date initiated: 03/01/16 Return to: Disc [redacted] Estimated refund: $224.25 Reason for return: Wrong Merchandise Order #: [redacted] Date initiated: 03/01/16 Return to: Disc [redacted] Estimated refund: $241.89 Reason for return: Wrong Merchandise Order #: [redacted] Date initiated: 03/01/16 Return to: Disc [redacted] Estimated refund: $30.50 Reason for return: Wrong MerchandiseDesired Outcome: correct their mistakes and do not charge me on those items. I've returned them and they have received them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I was not in [redacted] or or near a Macy's on 12/09.  Can you tell me what the charge is?  I am not able to access that information.
Regards,
[redacted]

Dear [redacted], We are in receipt of Revdex.com Complaint #[redacted]. We have spoken to the referenced customer and have carefully reviewed all matters as expressed in the complaint. The customer was sent a gift card in the amount of $20, to replace the Macy’s Money, he could not redeem. However, the customer believes that these actions are not sufficient. Again, Ms.Geers, we believe our actions are more than equitable and we consider the matter closed satisfactorily. Thank you. Thanks Jan B. | Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS [redacted]

February 12, 2018   [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted] (closed)        Macy’s [redacted] account ending...

in [redacted] (closed)             Dear [redacted]:   I am in receipt of your Revdex.com complaint, which was forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any problems you may have encountered as a result of your fraud claim.    Our Classic Macy’s [redacted] card is designed to separate Macy’s purchases from any purchases made outside of Macy’s.  With our Classic account, there are two credit lines attached to one credit card.  The [redacted] is an attachment to the Macy’s store card and can only remain open when the corresponding store account is open.  Our records indicate your store account was closed on October 10, 2016, as a result of the fraud claim.  Unfortunately, an error occurred that prevented a new account from being created.  Since the [redacted] account is contingent upon the Macy’s store card being open and active, the [redacted] account was appropriately closed.  Due to length of time since this account has been closed, we regret that we are unable to reissue a new card without going through the credit application procedure.   Although we are unable to honor your request to reissue a new card, we were able to remove the delinquencies that were a result of the fraud on your account.  We have cleared our internal records of any delinquency reported for the time period of November 2015 through February 12, 2018, and requested that Equifax, Experian, and TransUnion remove the delinquencies from your credit report.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files.  Until then, this letter will also serve as confirmation.   We now offer a Single Line account, which is a Macy’s store card and [redacted] account combined into one line of credit.  We welcome you to apply for a Macy’s Single Line [redacted] account online, or at any register inside the store.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  We appreciate your many years of continued loyalty.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,   Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
**on 03/29/16 I received a voicemail from Jasmine Jones (as on my caller ID with phone number ###-###-####). She said on the message she was from Macy's Executive Office and wanted to know if I received my $25 gift card and left a "1-877" phone number that did not have enough digits to call back so I returned the call fromCaller ID. A gentleman asked what happened and I tried to explain but since this has been going on for several weeks it was hard for him to understand. He was fromCredit services. Ultimately he refunded about$18 in interest I was charged in interest on the item I never received and cancelled in February. However, I do not understand why I received the letter I attached in my original complaint that I could not be refunded because the order according to the letter, was delivered but it never was, it was returned to the vendor from Macy's. I never even saw it. And that was $412! As for the $25 gift card, yes I received it and when I tried to call to see the balance it was no good, $0. So they sent me a bad gift card to add insult to injury.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Macy's product was often onsale. As usual I purchased and never got notice I was enrolled to the membership and charged secretly $25 membership fee by Macy's.Also Macy's associate who spoke with me in November 2016, admitted that Macy's enrolled me without my consent. She apologized and promised to cancelled the membership and refund me all the unlawful charge. However she mistook or she asked someone in other department to do so or Macy's purposely charged me late fee again after the refund and caused the fee roll over again and again, finally it's almost $200I was surprised the Macy's excuse associate Kristi C. could distort the facts so brazenly and said I agree all of that, just like someone stole the money from her/his pocket and said he/she agreed to be stolen.Macy's unlawfully enroll customer to the membership without customer's consent as phishing and purposely continue charging fee. That's serious violation. Macy's needs to respond the law consequences and punishment.I reserve the right of lodging a claim.
Regards,
[redacted]

I was able to get the refund in the form of a gift card yesterday from my local Macy's store. I would like to close this complaint and I am unable to do so on the website. Can you please help me do the same?Also, I would like to thank you for all your help. Have a wonderful weekend. Best...

regards,[redacted]

Revdex.com:I would have expected macys to honor their word over their policy but that's the last time me or any  of y friends will ever shop there. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I was finally able to gain access to my account after a month of no response. However, I was charged a late fee on my account even though I have expressed over and over again that I needed to see my statements and verify the charges before making a payment. Customer service again has redirected me to different departments and refused to remove the late fee charge. This behavior is absurd! To deny me notice of the charges on my account and then charge me a fee without allowing me to view my statements. 
Regards,
[redacted]

Re: Complaint ID #[redacted]
Dear
[redacted]: 
I am
in receipt of your most recent response to our letter dated November 4, 2015,
forwarded to us by the Revdex.com. 
As I have previously addressed your concerns, I have been asked to once
again respond.  I am sorry you did not
find our response satisfactory.
As
previously mentioned the authorization hold in the amount of $92.98 was placed
on your account once your order was submitted. 
This authorization amount was then released to your bank within a 24-
business hour period from the original date of October 23, 2015.  In some instances, the amount of time for the
removal of an authorization hold varies between credit card companies.  
[redacted], thank you for your feedback and bringing this matter to our
attention.  Your feedback is critical as
it assists us in areas in which we can improve upon.  If you need additional details regarding our
authorization hold policy, please visit the following:
https://customerservice.macys.com/app/answers/detail/a_id/181?cm_sp=macys_custom...⇄ /> If
you would like direct assistance or have further questions, please feel free to
contact me at ###-###-####.  My office
hours are Monday through Friday, 9:00 AM to 4:00 PM, Eastern Time.
Sincerely,
Tonie R.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted], Revdex.com of
Cincinnati

[redacted]
February 14, 2017   [redacted], We are in receipt of complaint ID #[redacted] regarding the customer who feels that her deposit was not refunded to her after her order was canceled. Our records indicate that the deposit was applied towards the queen mattress that was not canceled. If the customer has any further questions in regards to her employee account, she will need to contact the employee accounts department. At this time, Macy's will consider this matter closed. Thank You, Sincerely,Macy's Executive Office

[redacted]Cincinnati Revdex.com1 E Fourth StSte 600Cincinnati, OH
45202Dear [redacted]: I contacted [redacted] by phone to
resolve her complaint ID [redacted] and to apologize for any inconveniences she
experienced as a result of her macys.com order. [redacted] confirmed that she did
receive her refund...

for her return. In addition, I am sending [redacted] a gift
card for $20.00 that she may use in store or online. Based on the above, Macy's
considers this matter resolved and closed satisfactorily.
Sincerely,Colette O.Macy's Executive
Office###-###-#### Extension [redacted]

July 07, 2015
 
 
[redacted]
[redacted] 
[redacted]
 
Re: Revdex.com
Complaint # [redacted]
 
Dear
[redacted]: 
 
I am
in receipt of [redacted] complaint. 
I spoke with [redacted] by...

phone on July 2, 2015 to resolve her
concerns.  I have transferred her refund
from the gift cards back to her Macy's account and will follow up with [redacted] once the funds have posted to her account.  [redacted] has my contact information
should she have any additional questions regarding this complaint.  Please let me know if you have any questions.
 
Sincerely,
 
 
 
Toneia W.
Macy's Executive Office
###-###-#### Extension
32632
 
cc: [redacted]

[redacted]   [redacted]   October 24, 2016     [redacted]   Re:  [redacted] - Case #[redacted]         Revdex.com - Case...

#[redacted]         Macy’s [redacted] account ending in [redacted]   Dear [redacted]:    I am in receipt of your complaint filed with the Revdex.com and the [redacted] and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We sincerely regret any frustration that you may have experienced regarding the Credit Balance Refund check we issued for your overpayment.    My research found that you contacted us by phone on June 7, 2016, to request a refund check in the amount of $1,827.41, on your Macy's [redacted] account ending in [redacted].  A check for that amount was mailed on June 10, 2016, to the address on your account at that time, of [redacted].    You contacted us on July 28, 2016, to update your address and we advised you that on June 10, 2016, the refund check had been mailed to your previous address.  At this time, we requested a stop payment on the previously issued Credit Balance Refund check, and requested another check be sent.  On August 30, 2016, you contacted us and stated you still had not received the check.  A request to stop payment was made. However, on September 10, 2016, research confirmed the initial refund check was cashed on June 22, 2016.    On September 28, 2016, you contacted us and the associate sent a letter with a copy of the signed check to you at your current address.  I have enclosed copies of the letter and the front and back of the cancelled check for your review.  If you wish to dispute the signature, I have also included an affidavit for that purpose.    [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  I hope this letter clarifies any questions you had and please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely,       Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted] Enclosures / mailed October 25, 2016   cc:   [redacted]         [redacted], Revdex.com

This is the response from our customer yesterday after I tried to contact. We are closing this issue and consider it to be resolved. Thank you.   Sincerely, Tara B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]    From: [redacted] [mailto:[redacted]] Sent: Wednesday, March 15, 2017 5:49 PMTo: Tara B.Subject: Re: Your Macys Revdex.com ComplaintHi Tara, At this point, I'm okay if you just close the complaint. Thank you,[redacted]

April 20, 2016 [redacted] 
[redacted] 
[redacted]  Re:  Revdex.com Complaint ID [redacted]          Macy’s account ending in [redacted] Dear [redacted]:We are in receipt of your complaint that was filed with the...

Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  While I would have liked to speak with you personally about your complaint, my attempts to reach you were unsuccessful.  Please accept my apology for any concern this situation regarding your Macy’s account may have caused.  My research confirmed that the payment of $865.47 that was applied to your account on January 20, 2016, was electronically refunded to your checking account on January 28, 2016.  If for some reason you have not received the refund, please contact me at the number shown below.  Mrs. Kassin, thank you for allowing me this opportunity to respond.  If you need assistance on another matter in the future, feel free to call me at the telephone number noted below.Sincerely,Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

April 08, 2016
[redacted],
We
are in receipt of complaint ID# [redacted] regarding the customer's recliner
repairs. We had contacted the customer and approved to order the parts to
repair the recliner as a onetime accommodation. At this time, Macy's will
consider this...

matter closed.
Sincerely,
Macy's Executive Office

Dear [redacted], I submitted a Revdex.com complaint pertaining to Macy’s yesterday and I received confirmation from you today. A few moments ago, I found an email from Macy’s in my personal email in-box containing a return label to be used for the purpose of returning the box of shoes (that is the...

subject of my complaint) to them. According to the email, they state that they will credit our account (for the shoes we never ordered and which are not our size) as soon as they receive the shoes. I have packaged the box for them am on my way to the UPS store to mail their good back to them. Given the foregoing, I would like to cancel my complaint, as it appears that they intend to resolve this amicably. If I do not receive the necessary credit, then I may contact the Revdex.com again. Thanks to you and to the  Revdex.com for accepting my complaint, and I apologize for any inconvenience. Regards, [redacted]###-###-####