Macy's

[redacted]We are in receipt of Revdex.com complaint [redacted]. We have spoken to the referenced customer and have resolved all issues as expressed in the complaint. Based on this we consider the matter to be closed satisfactorily.Thank you,William A.Macy’s Executive Office###-###-####Extension: [redacted]

January 25, 2016Tina GeersCincinnati Revdex.comDear [redacted] We received the complaint for [redacted] regarding ID [redacted]. The customer stated that they have been inconvenienced by the delay in receiving their return credit. We have contacted the customer and confirmed that the credit is now...

reflecting on their account. We apologized for the delay and sent the customer a gift card to use on their next purchase as an accommodation. Based on this, Bloomingdale's considers this matter closed and resolved satisfactorily. Sincerely,Colette O.Bloomingdale's Executive Office###-###-#### Extension [redacted]

April 13, 2018[redacted]RE: Revdex.com Complaint ID #[redacted]Macy's Account ending in [redacted] (closed)Dear [redacted]:I am in receipt of your complaint filed with the Revdex.com, concerning your above referenced Macy's account. As a representative of Macy's Executive Office, I was asked to review and respond to your additional concerns on behalf of Department Stores National Bank (DNSB). We sincerely regret any inconvenience you may have experienced regarding the above-referenced account.Based on the information provided in our previous response letter to you and the Revdex.com, dated March 26, 2018, and your rebuttal of our response; you have not provided any additional information to further research your claim of identity theft. In my research, I have contacted our Fraud Investigation team in order to determine if the claim status has remained the same. As such, our records indicate the account was opened on July 13, 2007, and the court documents regarding the identity theft you provided indicated the identity theft was filed in 2011. If you believe your identity was stolen and was used to open the above-referenced account, please submit the following documents: (1) a copy of the initial police report supporting your claim of identity theft; (2) a copy of an Affidavit of Identity Theft, which can be found on the Federal Trade Commission website atwww.consumer.ftc.gov; (3) a legible copy of a government issued I.D; (4) and a completed Statement of Fraud (enclosed). The documentation should be accompanied by a written request from you to the effect that the account be investigated. The documents can be sent to my attention at the address listed above for review.Thank you for bringing your concerns to our attention and giving me the opportunity to respond. Your business is important to us, as well as appreciated, and we regret any situation that may have jeopardized our business relationship. Please do not hesitate to call me if I may be of further assistance.Sincerely,Joseph G.Macy's Executive Office ###-###-#### Extension [redacted]EnclosureCc: [redacted], Revdex.com

Good Afternoon [redacted], I am in receipt of the complaint #[redacted], [redacted], forwarded to us by the Revdex.com.  As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns.  I have spoken to [redacted] and we have addressed all...

issues to his satisfaction.  Based on the information, Macy’s considers this matter closed and resolved. Thank You,  Sandy M.Omnichannel Presidential Correspondent | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-####  Fax:  ###-###-####

[redacted]   [redacted]
November 6, 2015
[redacted]
[redacted]
[redacted]
Re:    Revdex.com ID #[redacted]
         Macy’s account ending in...

[redacted]
Dear
[redacted]: 
I am in receipt of your
complaint filed with the Revdex.com and forwarded to Macy’s
Executive Office.  As a liaison in this
office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank.  Please
accept my sincere apology for any confusion or frustration that may have been
caused regarding the interest charged to your Macy’s account referenced above.  Be assured that Macy's does not participate
in dishonest or deceptive business practices of any kind.
For clarification, per the
enclosed Department Stores National Bank Credit Card Agreement, if you have
been paying less than the Total New Balance on your Revolving account balance
each month and you then decide to pay your balance in full, you will be charged
interest charges on that balance from the first day of the billing cycle until
the date that your payment is received. 
The minimum interest charge is $2.00. 
This interest charge is for the money loaned to you during that period,
and will appear on the next month’s billing statement.  You can avoid being charged interest by
paying your account balance in full every month by your payment due date. 
Applying this billing policy
to your Macy’s account, the $2.15 interest charge was for interest charged on
your account balance between the last bill date of August 15, 2015, and the
date (September 18, 2015) that your $121.30 payment was applied to your Macy’s
account.  Our records show on September
19, 2015, you called and the interest charge was removed.  As of the date of this letter, your account
has a zero balance. 
[redacted], thank you for
bringing this matter to our attention and giving me the opportunity to
respond.  Your business is important to
us, as well as appreciated.  Please do not
hesitate to call me at the telephone number listed below if I may be of further
assistance.
Sincerely,
Rhea B.Macy's Executive Office
###-###-#### Extension [redacted]
Enclosure
cc:     [redacted]
[redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I would like to know why no one notified me that my account was past due. No notification or phone call in regards to this mater. I have been a customer for 11 years and have never missed a payment. I was told by the customer service rep on 11/4 that's it's random who they call for this matter because they have so many accounts to handle. This is unacceptable to me as all customers should receive the same service . Not selective customers. If I was notified after the first missed payment this would have been resolved then. I could provide bank statements to proof I had plenty of funds to cover the payment and or pay off the bill entirely.  
Regards,
[redacted]

February 21, 2018  [redacted]Marketplace Resource ConsultantCincinnati Revdex.com Dear [redacted]:  I am in receipt of complaint ID: [redacted] and we attempted several times to contact [redacted] by phone and email. He has not responded, so we consider this...

matter closed. We remain available should [redacted] reach out to us. Thank you. Sincerely, Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 DUKE BLVD | MASON, OH 45040Office: ###-###-####

October 11, 2016  [redacted] Re:  Revdex.com Complaint ID #[redacted]          Macy’s [redacted] account ending in [redacted] (closed) and [redacted] (closed)                                    ...⇄ Dear [redacted]: I have received your most recent comments regarding the complaint you filed with the Revdex.com. As a representative of Macy’s Executive Office, and on behalf of Department Stores National Bank, I was asked to address your additional concerns.  I offer my sincere apology for any additional inconvenience this matter may have caused. In researching your account, the notes confirm that the $82.15 payment was applied to your account ending in [redacted] on August 2, 2016.  In addition, the $89.15 purchase was returned on June 9, 2016, however it was credited twice on your account in error on June 9, 2016, and June 12, 2016.  Therefore, one of the credits was reversed on August 17, 2016.  Please reference the audit of your account that was previously mailed to you on October 5, 2016, under separate cover.  Per your request, I have closed the account ending in [redacted] as of October 6, 2016.  As of the date of this letter, both of your Macy’s accounts are closed with a zero ($0.00) balance.  There is no annual fee associated with the use of a Macy’s account; therefore, I must respectfully decline your request for a refund. I apologize for any misunderstanding regarding your request to receive a phone call from the local Store Manager; however, any complaint submitted to our Executive Office is handled in our office and we welcome your call to address any questions or concerns that you have. [redacted], your business is important to us and we are sorry we have disappointed you.  I hope this won't keep you from shopping with us in the future.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.  Sincerely,  Monique M.Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

October 30, 2017   [redacted]  [redacted]   Re: Revdex.com Complaint ID #[redacted]        Macy’s store account ending in [redacted]   Dear [redacted]:   I am in receipt of your complaint...

filed with the Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my apology for any frustration you may have experienced while trying to get your purchase dispute resolved.   I see that you contacted our credit center on March 25, 2017, to dispute the damaged purchase of $65.31 from March 6, 2017.  Unfortunately, when the dispute was reviewed by our credit center, the billing dispute was denied because the item had not been returned.    After reviewing your phone conversation from March 25, 2017, I have found that you were informed the purchase of $65.31 from March 6, 2017, would be credited back to your account.  Because you were told this charge would be credited back, I have credited this charge, as well as an additional $140.00 in late fees and $9.80 in interest.  As of the date of this letter, your account has a credit balance in the amount of $31.52 which may be used towards a future purchase.  To request a refund check for this amount, please call Customer Service at ###-###-####.   This letter will also confirm that we cleared our internal records of any delinquency reported for the time period of May through October, 2017 and requested that Equifax, Experian, and TransUnion remove the delinquency from your credit report.  Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files.  Until then, this letter will also serve as confirmation.   [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond.  Your business is important to us, as well as appreciated.  Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.   Sincerely, Kristi C. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted] Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]
 As of yet, Macy's has not reached out to me to settle my complaint.

May 15, 2017Dear [redacted]: Please accept my apology for any frustration you may have experienced. Be assured your complaint will be addressed when additional documentation requested from you 05/12/2017 is provided. If you have questions regarding this letter or the information required to process your request, do not hesitate to contact me at the telephone number listed below. Sincerely,Tara B.Macy's Executive Office###-###-#### Extension [redacted]Tara B.Liaison, Omnichannel Executive Office | Macy's, Inc.9111 Duke Blvd. | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

July 15, 2015
 
 
[redacted]
Marketplace Resource
Consultant
Cincinnati RevDex.com
7 West 7th Street, Suite 1600
Cincinnati, OH 45202
 
re: Revdex.com
Complaint ID #[redacted]
 
Dear
[redacted]: ...


 
I
contacted [redacted] by phone to resolve her complaint and to apologize
for any inconvenience she and her guests experienced as a result of her
registry being deleted on the macys.com website and store.
 
The
registry had noted an earlier date for the event and no purchases. We regret
that it was deleted in error. Upon [redacted] request, we have provided a
new active registry with her selected gifts in place. [redacted] and I have
confirmed that her information is correct and did view the registry on July 15,
2015. 
 
In
respect and consideration, Macy's is sending one [redacted]
Picture Frame from the new registry #[redacted]. This is compliments of Macy's
Executive Office.
 
Based
on the above, Macy's considers this matter resolved and closed satisfactorily.
 
Sincerely,
 
 
 
Marjorie B.
Macy's Executive Office
###-###-#### Extension
[redacted]
 
cc: [redacted]

[redacted]   [redacted]
April 18, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com complaint [redacted]
       Macy’s account ending in [redacted]
Dear
[redacted]...

[redacted]: 
I am
in receipt of your complaint forwarded to Macy’s Executive Office by the RevDex.com.  As a representative of
this office, I was asked to review and respond to your concerns. I apologize for any frustration you may have
encountered when trying to resolve this issue.
In researching your complaint, I
found that on October 16, 2015 we received notice of the disputed charges on
your Macy’s account.  We opened a fraud
claims case and our Fraud Department was able to verify the fraudulent
purchases and cleared your account of the fraudulent charges ($1,037.04) and
removed the associated late fees ($231.00) and interest charges ($60.68) totaling
$1,328.72.  As of the date of this
letter, your balance is zero ($0.00).  In
addition, we cleared our internal records of any delinquency associated with
this issue and requested that [redacted], [redacted], and [redacted] delete the
delinquency for September 2015 through April 2016.  Please allow the agencies approximately seven
to ten business days to make the necessary corrections to their files.  Until then, this letter will also serve as
confirmation.
Please be assured that the problems
you described are not typical of the level of quality customer service that we
strive to provide.  Macy’s goal is to
have professional and knowledgeable customer service representatives, so that
all of our customers’ questions and needs are addressed and resolved
efficiently.  For that reason, we truly
appreciate you for the time you took to share your feedback, as it directs our
attention to areas in which we can improve our service quality.  
Thank
you for bringing this matter to our attention and allowing me the opportunity
to respond.  Should you wish to
reconsider the use of your Macy's account in the future, please do not hesitate
to call me at the telephone number listed below.  
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

November 17, 2016      [redacted]  [redacted]   [redacted]     Re:  [redacted] – Case #[redacted]           Revdex.com complaint ID [redacted]         Macy’s account ending in [redacted]     Dear [redacted]:   We are in receipt of your complaints filed with the [redacted] and the Revdex.com which were forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.      We sincerely apologize for any frustration you may have been caused regarding the reporting of your Macy’s account referenced above to the credit reporting agencies.  However, we previously addressed your concerns when we responded in a letter dated October 24, 2016 (copy enclosed), containing the same complaint that you filed with the [redacted] Office.     Our position on this matter has not changed.  We are unable to delete the Macy’s account from your credit report and we are accurately reporting the account as a paid charge-off to the credit reporting agencies.  While I regret any misinformation you may have received, our records indicate that our credit associates have informed you during telephone calls that we cannot delete the account from your credit report.  If you would like to provide me with additional details, including the names of those you spoke with and any written documentation supporting your claim, I will see that this issue is addressed with the appropriate parties.    Thank you for contacting Macy’s and allowing me to respond.  Feel free to contact me at the telephone number listed below if I may be of assistance on another matter in the future.    Sincerely,     Michael J. Macy’s Executive Office  ###-###-#### Extension [redacted]    Enclosure  / mailed November 17, 2016   cc:  [redacted]         [redacted], Revdex.com

[redacted]Cincinnat Revdex.com1 E Fourth StreetSte 600Cincinnati, OH 45202Dear [redacted]: I am in receipt of [redacted] complaint. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have,...

however, left her several messages over the past two weeks regarding her concerns. In my last attempt to reach [redacted] by phone, I reached a message that stated the phone was no longer in service or disconnected. [redacted] was concerned about not receiving her return credit. The return credit was given via a gift card, which was then used to place two online orders in her name. As I have not had a response to date, I am closing this issue. I remain available should the customer contact us again. Based on the above, Macy's considers this complaint closed. Sincerely,Colette O.Macy's Executive Office###-###-#### Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do wish however, that Macy's looks into and improves their customer service for future customers at the downtown [redacted] Macy's mattress and furniture dept.
Regards,
[redacted]

Dear [redacted],
We are in receipt of Revdex.com Complaint # [redacted]. We have spoken to the referenced customer and have resolved all matters as expressed in the complaint. Based on this, we consider the matter closed satisfactorily. Thank you.

December
1, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Re:    RevDex.com ID #[redacted]
         Macy's
[redacted] ending...

[redacted]
         Macy's
account ending [redacted]
Dear [redacted]: 
I am in receipt of your complaint filed with the
Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to
review and respond to your concerns on behalf of Department Stores National
Bank. 
Please accept my sincere apology for any frustration
that may have been caused while trying to add the Macy’s [redacted]
account noted above, to your online profile and view your statements.  Unfortunately, you will have to speak with
Technical Assistance regarding this matter. 
For your convenience, I have requested they reach out to you directly at
the number you provided in your complaint to resolve this issue.  If it is easier for you to contact them,
please call ###-###-####, option 6.
While I can certainly understand your frustration
surrounding these events, it is not Macy’s policy to compensate for
inconvenience of time.  However, as a
gesture of our goodwill, I have enclosed $50.00 in Macy’s Money coupons that can
be used at any Macy's store.  We realize
that you have a choice of where to shop and it is regrettable that this
misunderstanding has jeopardized our business relationship. I hope you will reconsider closing your
account and allow us the opportunity to renew your faith in us. 
Ms. [redacted], thank you for bringing this matter to
our attention and giving me the opportunity to respond.  Your business is important to us, as well as
appreciated.  Please do not hesitate to
call me at the telephone number listed below if I may be of further assistance.
Sincerely,
Rhea
B.
Macy's
Executive Office
###-###-####
Extension [redacted]
Enclosures/ mailed December 1, 2015
cc:     [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Just one question I have where do I expect to receive my gift card? In the mail or a credit to my account. 
Regards,
[redacted]