Macy's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Hi [redacted], I have spoken with [redacted] in regards to her Revdex.com Complaint ID #[redacted]. Her funds have been restored on her three gift cards and are available for use. [redacted] is satisfied and we are considering this matter resolved. Sincerely, Yvonne F. |...

Omnichannel Presidential ExecutiveOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
In their response they stated "As you read and were previously advised, any return of the merchandise used with the coupon will reduce your refunded amount." however I was not previously advised.  In fact I asked the sales associate if there were any stipulations such as how much I had to spend in order to use the $10 promo card and she said no.  Also, like I said in my first letter of complaint, I was not returning the merchandise used with the coupon; I was returning a purchase made previously with NO coupon.  I paid $49.99 plus tax for the pants.  That is the amount I should have been refunded with my receipt without Macy's keeping $10 of it.  Getting back to the Promo Card and why I think Macy's did a disservice to Christmas shoppers by giving them this store "loan," let me just ask Macy's what was I supposed to think when I make a purchase and the sales associate hands me my receipt along with a $10 cash card and both she and the receipt says Congratulations on receiving a Promo Card!  I, like most average customers, was thrilled to be given this $10 card to "spend on whatever I wanted."  No one would have taken the time to read the fine print on the bottom of the receipt and Macy's knows that.  I feel taken advantage of and I still believe this was a ploy to entice the customer to continue to spend money in the Macy's store knowing the customer was really not getting anything from Macy's at all.  Why say "Congratulations" if you're going to withhold the $10 from my refund on a purchase I made a week before?  This Promo Card was a big fat lie and I will take this further with the Consumer Protection Agency.
Regards,
[redacted]

June 21, 2016  [redacted]  
[redacted] 
[redacted]  Re:  Revdex.com Complaint ID [redacted] Dear [redacted]:We are in receipt of your...

complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry.  Please accept my sincere apology for any frustration this situation may have caused.  I would also like to apologize for the service you described receiving when contacting customer service. Please be assured that the service you described is not typical of the quality customer service that we strive to provide.  Macy’s goal is to have professional and courteous associates available within every department so that all of our customers’ questions and needs are addressed and resolved efficiently.  Although it is disheartening to hear that we did not meet your expectations, your feedback is important to us as it assists us in truly understanding our customers' experiences and provides us an opportunity to follow up with the appropriate action. My research confirmed that a manager from the Macy’s store in [redacted] has previously contacted you about this matter and extended an apology for what occurred.  In addition, I have also confirmed that the $100.00 of in-store credit has also now been mailed to you under separate cover.  [redacted], we appreciate this opportunity to respond and trust that you will view this as an isolated incident. We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  If you need assistance on another matter, feel free to call me at the telephone number noted below.Sincerely,Michael J.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

[redacted]November 11, 2016[redacted]Re: Revdex.com, Complaint ID [redacted] Macy’s [redacted] account ending in [redacted] (closed) Macy’s account ending in [redacted] (closed) Dear [redacted]: Thank you for the courtesy you extended to me during our conversation on October 11, 2016. It was a pleasure speaking with you. As I mentioned, as a liaison in Macy’s Executive Office, I was asked to review and respond to your Revdex.com Complaint on behalf of Department Stores National Bank.I was disappointed to learn of the troubles you experienced when your payments to your Macy’s [redacted] account ending in [redacted], were incorrectly applied to your old Macy’s account (ending in [redacted].) In reviewing our records, I found that your Macy’s store account ending in [redacted] was closed on September 7, 2014, due to inactivity. During our conversation you mentioned that you were not aware this account was closed. To clarify, when a Macy’s account is inactive for a period longer than two years, we close the account as a security measure. Rest assured the closing of this account was not reported to the credit reporting agencies as an adverse action based on a delinquency; rather, we are reporting the Macy’s Store account ending in [redacted] as “Closed by Creditor – Inactive.” During your shopping trip at the [redacted] Macy’s Store on April 9, 2016, you opened the Macy’s [redacted] account ending in [redacted] and your purchase of $380.16 was immediately charged to your new account. As a new account holder we provided a “New Account Discount” totaling $76.03 for 20% off your purchase, as a statement credit. I sincerely regret any misinformation provided to you regarding your account number by the sales associate who opened your Macy’s [redacted] account. Additionally, it appears that the same Macy’s associate did not insert your apartment number in your billing address during the application process, which caused the non-receipt of your billing statements. Because you did not receive your statements, I have enclosed April through September 2016 for the Macy’s [redacted] ending in [redacted], for your records. I am sorry to learn about the experiences you described with our telephone representatives calling to inquire about the missing payments on your Macy's [redacted] account. Please accept my sincere apologies for any frustration you may have experienced because the misdirected payments were not addressed during these calls. To confirm, we successfully transferred all of the payments received on your closed Macy’s account to your Macy’s [redacted] account. The table listed below reflects a history of all payments received or transferred to your Macy’s [redacted] since your original purchase on April 9, 2016. Date ReceivedPayment amountPayment Method5/2/2016$60.00Bank Transmittal6/2/2016$60.00Bank Transmittal6/22/2016$50.00Bank Transmittal7/1/2016$50.00Bank Transmittal8/3/2016$50.00Bank Transmittal8/24/2016$34.13Phone Payment – Debit Card Due to the errors that occurred with your payments and billing address, we have credited all late fees ($175.00) and interest ($39.58) that were automatically charged to your Macy’s [redacted] because your payments were misdirected. We have also requested that the credit reporting agencies clear any derogatory payment history previously reported for your Macy’s American Express account and update their records to reflect this account as “Closed by Consumer”, per your request. Please allow up to 30 days for these changes to reflect on your credit report.After the crediting of fees, your account was left with a credit balance of $76.03. I have requested a credit balance refund check for $76.03 to be sent to you, leaving your Macy’s [redacted] account closed with a zero ($0.00) balance. Please expect this refund check to arrive under separate cover within 7-10 days via the United States Postal Service. A final billing statement was sent to you on October 20, 2016, which reflects all of the monetary adjustments we discussed.Be assured that the problems you endured are not typical of the level of quality customer service or positive experience that we strive to provide. Our goal is to have professional and knowledgeable associates throughout our business so that our customers are provided the positive shopping experience they have come to know at Macy’s. I would like to thank you for the time you took to share your feedback with me, as it directs our Company’s attention to areas in which we can improve our service quality. Accordingly, I have shared your complaint and this letter with the appropriate management within the [redacted] Macy’s Store and our Credit Services division, to ensure this experience is used as an opportunity for additional training and development. [redacted], I hope that you will accept the enclosed $100.00 in Macy’s Money Certificates as a gesture of goodwill for this unfortunate experience. If I may be of further assistance to you, my contact information is listed below, and it would be my pleasure to speak with you once again. Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc[redacted], Revdex.com Vice President Store Manager, Macy’s [redacted] Macy’s Credit Services Management

Hi [redacted]: I am in the process of authorizing a return and re-select for the customer. May I have a few extra days please. Shehas agreed to the resolution I proposed.Thank you, Sue M. | Omnichannel Store CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I believe if I had not contacted you all, I would not have gotten the resolution to the problem. I did receive a full refund from Macy's as indicated in the letter. I appreciate all the work you have done on my behalf. Regards, [redacted]

Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns.
Please
accept my sincerest apology for the inconvenience you...

have experienced while
shopping with us. Be assured this is not the type of service you should expect
from Macy's and feedback will be passed on for coaching purposes.
As
you returned all of the merchandise from your order, I have processed a credit
in the amount of $44.83. This will post to your account within the next 3 - 5
business days. As well, I have issued a gift card in the amount of $20.00 to
the address on your complaint. Please allow 3-5 business days for receipt.
Sincerely,
Jennifer C.
Macy's Executive Office

[redacted]   [redacted]     May 1, 2017     [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Rebate check   Dear [redacted]...

[redacted]:    It was a pleasure to speak with you on April 21, 2017, and April 26, 2017, regarding the complaint that was forwarded to us by the Revdex.com.  Thank you for accepting my sincere apology for any inconvenience you may have been caused regarding the rebate offer for the [redacted] Juice Fountain.   Our research confirmed that you purchased the kitchen item on August 16, 2015, and submitted your rebate claim within the 30 day timeframe.  On November 25, 2015, a $50.00 check (#[redacted]) was mailed to the address you provided:  [redacted].  To clarify, there was never any issue with the rebate.  As you can see, the address you provided is different.  Also, it was noted that the check was never cashed and they have no record that you attempted to contact the rebate call center.   I am happy to share that a replacement refund check for $50.00 is being processed to be sent to your address listed above.  Please allow approximately 7 to 10 business days to receive the check under separate cover.   I appreciate your taking the time to write and allowing me the opportunity to assist you.  If you have any further questions or concerns, please contact me at the telephone number listed below.   Sincerely,     Regina M. Macy's Executive Office ###-###-#### Extension [redacted]   cc:  [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  No one I ever spoke to at Bloomingdales ever said anything about a claim. I would like the information from your claimed through review. It should also be noted that my complaint never reference that Bloomingdales made a incorrect decision not to credit me. Actually it stated the rep said I will be getting a credit. The purpose for filing the complaint was because I never received that credit. Executive office is as poor as customer service.
Regards,
[redacted]

I am in receipt of [redacted] complaint ID [redacted]. As a representative of Macy's Executive Office, I was asked to review and respond to her concerns. Unfortunately, I have been unable to speak to [redacted] directly. I have, however, left her several messages regarding her concerns, and...

included my contact information should she desire to contact me. Based on these facts, Macy's considers this complaint closed.Colette O.Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### |  Fax: ###-###-#### | Email: [redacted]

November 8, 2016     [redacted]   Re:  Revdex.com Complaint ID #[redacted]        Macy’s [redacted] account ending in [redacted] (closed)        Macy’s...

store account ending in [redacted] (closed)   Dear [redacted]:   I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office.  As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  Please accept my sincere apology for any inconvenience or frustration this matter may have caused you.   Your Macy’s [redacted] card is designed to separate your Macy’s purchases from any purchases made outside of Macy’s. There are two credit lines attached to one credit card. When your credit card is used at a register inside one of our Macy’s stores or at macys.com, the charges will be applied to your store account. The last 4 digits of your store account are [redacted].  This account number will be listed on your monthly billing statement. When your credit card is used at a register outside one of our stores, the charge will be applied to your Macy’s [redacted] account. The last four digits of your Macy’s [redacted] account are [redacted].  This account number will be listed on your Macy’s [redacted] billing statement and also printed on your card. Separate statements are issued for each account and are sent approximately one (1) week apart.   In researching your accounts, I confirmed that you are not being double billed as stated in your complaint.  Each statement reflects the purchases made using either the store account or the [redacted] account.  The Annual Percentage Rate (APR) for both accounts is 24.75%.  Per the Department Stores National Bank Credit Card Agreement, the purchase APR is equal to the Prime Rate plus a margin of 21.99%.  Further, interest accrues daily by using a daily periodic rate.  We calculate interest charges each billing cycle, by calculating the daily balance for each of your different balances.  We multiply each daily balance by the daily periodic rate that applies to it and add up all daily interest.  The sum is the total interest charge for that billing cycle.  The minimum interest charge is $2.00.  This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement. This may result in a statement containing only an interest charge.  You can avoid being charged interest by paying your account balance in full every month by your payment due date.    My review of this matter found that all interest was correctly charged to your Macy’s [redacted] account ending in [redacted] and your Macy’s store account ending in [redacted] in accordance with the Credit Card Agreement.  As of the date of this letter, the Macy’s [redacted] account unpaid balance is $2,155.93 with a minimum amount of $67.67 due by November 22, 2016.  The Macy’s store account ending in [redacted] has an unpaid balance is $875.66, with a minimum amount of $27.74 due by November 20, 2016.    Our records show that your accounts were closed upon your request on October 25, 2015.  When an account is closed, it is unable to be reopened.  If you are interested in obtaining another Macy’s account, please feel free to reapply in store or online at macys.com.  Regrettably, we are unable to reopen your account or remove the interest charges as you requested.   [redacted], although we would like to reply favorably to every customer, it is not always feasible.  We apply our credit policies uniformly to all of our customers and cannot make an exception in this matter. Please contact me at the number below if you need assistance on another topic.    Sincerely,     Monique M. Macy’s Executive Office ###-###-#### Extension [redacted]   cc: [redacted], Revdex.com

August 4,...

2016                                      ...⇄ /> [redacted]
[redacted]  [redacted]  Re: Revdex.com Complaint ID [redacted]       Macy’s store account ending in [redacted] Dear [redacted] I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB).  Please accept my sincere apology for any frustration this matter may have caused you. After reviewing your account, I can confirm that on March 9, 2016, a credit for merchandise only certificate (MOC) in the amount of $25.70 (MOC #[redacted]) was applied to the account ending in [redacted].  On May **, 2016, a credit for $107.24 (MOC #[redacted]) was applied to the account as well, followed by two additional merchandise only credits on June 5, 2016 for $49.03 (MOC #[redacted]) and June 6, 2016 in the amount of $43.96 (MOC #[redacted]).  I have enclosed a copy of your billing statements for the statement closing dates of March 30, 2016 and June 29, 2016 for your personal record.  Your current account balance is $475.43, with a minimum payment of $27.00 due on August 26, 2016.  [redacted], I would like to thank you for allowing me the opportunity to address this matter.  If there is any way I may be of further assistance to you, please feel free to contact me at the telephone number listed below.  Sincerely,  Tyeisha B.Macy’s Executive Office###-###-#### Extension 73603 Enclosures / mailed August 4, 2016 cc: [redacted] Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   [I do not have the card, it must have been lost. I provided my mailing address to P. O. Box due to community mailbox. I DO NOT under any circumstances provide my personal information over the telephone due to 3 separate I'D thief. Since I do NOT know the account number, difficult to administer the common sense methods outlined in response. Seems as if MACY'S is determined to NOT provide concrete alternative logical methods to resolve problem without me jeopardizing my confidential integrity. I have P.O. BOX for the exact reason outlined, minimizes THEFT. This is getting nowhere and this one sided proposal is not addressing nor solving the problem. I have yet to receive a bill or card, I suggest that YOU contact customer services and have both items send to my P.O. BOX.Regards,[redacted]

[redacted]   [redacted]September 02, 2016[redacted]
[redacted]
[redacted]Re:  Complaint ID [redacted]         Macy's Store Account Ending in [redacted]         Macy's [redacted] Account Ending...

in [redacted]   Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com.  As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.I apologize for any inconvenience you may have experienced regarding the above-referenced Macy's accounts.  As customer service is crucial to the success of our business, it is always a concern when one customer is not satisfied with the level of service we provided.  It appears that we fell short of our goal to provide you excellent customer service, and we thank you for bringing this matter to our attention.    A review of your store account shows a purchase totaling $108.62 was made on October 26, 2015.  A $27.00 minimum payment was due on this account by December 8, 2015.  We did not receive a minimum payment for this account by the payment due dates for December 2015, through June 2016, which resulted in monthly late fees and interest charges until the account charged off on June 12, 2016, with a balance of $390.33.  A $108.62 payment was received on October 26, 2015, and was incorrectly applied to your Macy's [redacted] account ending in [redacted].  The payment created a credit balance for $108.62 on the [redacted] account, and on January 20, 2016, a credit balance refund check for $108.62 was sent to you at the address shown above.  Our investigation shows that this check was never cashed, therefore we stopped payment on this check and reapplied the $108.62 credit to your account.  I see that you spoke with one of our agents on August 20, 2016, and the payment for $108.62 was transferred from the Macy's [redacted] account to the Macy's store account on that date. We removed late fees totaling $249.00 and interest charges totaling $32.71, and your account balance is currently zero ($0.00) on both accounts.  Please accept my sincere apology for the error and for the inconvenience and frustration caused by the error.        We have cleared our internal records of any delinquency associated with this issue.  We also have instructed the credit reporting agencies to update their records and delete any history of delinquency from the time period of December 2015 to the present.  The charge-off on your Macy's account ending in [redacted] has been reversed and will no longer show as a charge-off on your credit report.  Please allow the agencies thirty (30) business days to make the necessary corrections to update their files.  This letter will serve as confirmation of this request.As of the date of this correspondence, both of the above-referenced accounts are open.  Your request to close your account was not specific regarding which account you want to close.  Please be aware if you close the Macy's store account, the Macy's [redacted] account will also be closed.  Our records show that you used your Macy's [redacted] account as recently as July 2016, therefore I did not want to close the Macy’s [redacted] account if you intend to continue using it.  If you still wish to close your account(s), please contact me directly.        Your continued loyalty is important to us and we are sorry we have disappointed you.  If I may be of further assistance, please feel free to contact me at the telephone number listed below.  Sincerely,Nancy M.Macy's Executive Office###-###-#### Extension [redacted]cc: [redacted]      The Revdex.com

September 8, 2015[redacted]
[redacted]Re:  Revdex.com complaint #[redacted]        Macy’s account ending in [redacted]On behalf...

of Department Stores National Bank:   Contact Date with Customer:  September 4, 2015Complaint Summary:  [redacted] made a payment online August 20, 2015, and called on August 21, 2015, to inquire why the payment had not come out of her bank account yet.  The associate advised her we were updating our system so her payment would not be coming out and to go into the store to make a payment, which she did.  When she checked her bank account, both payments had been deducted so she called August 25, 2015, and requested that $167.32 be refunded directly to her bank account and not a credit to her Macy’s account.Resolution:  I called [redacted] and she confirmed she had received the total credit of $182.05, which included a credit balance of $14.73, directly to her bank account as requested.  She also advised me she had contacted the Revdex.com to let them know the case was closed and she had received her refund.  I apologized for the incorrect information she received when inquiring about her online payment and any inconvenience she may have had regarding the refund of the double payment and advised her of her current balance of $205.02.Rhea B.Macy’s Executive Office###-###-#### Extension [redacted]cc: [redacted], Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  according to the response from Macys that " The shipping customer is saying they are not fraudulent but the billing customer and the billing customer’s bank has notified us saying they are.  I did ask our consumer protection department to review the orders again.  They did and advised that these are indeed confirmed fraud. "In fact, I used my own credit card, I am the billing customer. There is No one from Macys to contact me or my husband about the transaction, and I did not call Macy to report myself transaction to be  frauds.  I have emailed my Bank to ask why the bank consider my transaction is fraud, here is the response from my Bank. The Bank representative told me that The Bank never contact the shopping store to report fraud transaction, instead they usually contact the credit card owner to confirm if the transaction is valid. The response from Macys is unreasonable and ridiculous. " Dear [redacted]: Thank you for contacting [redacted] via our website about your [redacted] account ending in [redacted].Our records indicate the transaction on 01/21/2018 to MACYS .COM for $216.16 was approved here at the bank. Our records show the merchant did a credit for $216.16 to MACYS .COM on 01/21/2018. We do not show anyone at the bank reached out to Macys. For further assistance as to why the transaction was credited back, please contact merchant directly. Please contact us again if we can be of further assistance. Sincerely, Christina C. Cardmember Service Advisor --------------------------------------------------------------------------------...⇄ At [redacted], we have safeguarded money and account information for more than 150 years. Online Banking is no exception. We take all necessary precautions to ensure your accounts and personal information are secure. For your protection, please do not send personal information such as account or Social Security numbers through unsecured email. To send personal information through email, please do so through our secured email service. To access our secured email service: - Point your browser to [redacted] - Log into your account(s) using your User ID and Password - Select Customer Service at the top of the page, then select Contact Us, and click the email us link - Submit your information through the form provided [redacted]
[redacted]
[redacted] https://www.[redacted]/privacy/ Category: Card Issues Name: [redacted] SSN: verified PID: [redacted] Email Address: [redacted] User Agent Information: [redacted]
[redacted] Comment Box or Question: I put an order on macys.com last sunday uesd the [redacted] card, AROUND 216 DOLLARS. However the order got cancelled later. the reasons macys.com gave to me is :The billing customer’s bank also reached out to us regarding the fraudulent orders. (from their writing letter) the question is WHO IN YOUR BANK REACHED MACYS AND REPORT THE FRAUSULENT ORDER? Since it is an [redacted] card, it should no problem that I used anywhere and I DID PAY THE STATEMENT ON TIME EVERY MONTH, so please tell me why your bank can contact with macys and cancel my order? Thanks
Regards,
[redacted]" In general , all conversion especially reporting fraud transaction are recorded in Macys. I do request the Macy's to provide solid evidence including "when, what and Who contact the Macys to report the fraud transaction". If Macy can not give me the reasonable response to end the case,  I have to take other actions including but not limited to legal actions because their response does hurt my personal reputation.Thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  [Macy's told me very clearly that they would NOT allow me to return the furniture after more than one request. They never offered to pick up the furniture either. It wasn't until I emailed a top executive at their headquarters in [redacted] and wrote a negative comment on their webpage for the product that the then responded and not immediately. Because it was unhealthy to keep the furniture after Macy's said no more than once, I choose to have a consignment shop sell them which they did in just two weeks. It wasn't until a bit after this that they finally even called and their customer service fellow said they could only offer me $900 unless They had the "furniture in their warehouse" and even asked if I could get it back! Their response is why I cut up my Macy's card and vowed not to return to shop there and to contact the Revdex.com. If they consider the matter closed then there is no hope of getting the money they still owe me but I will stick to my guns and they will loose potential purchases from me. So be it. Lesson learned.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Yes that is correct. Just waiting on a pickup and credit.
Regards,
[redacted]

Customer called Revdex.com 3/9/18 stating the Executive Office had contacted her and she was satisfied. Problem resolved.