Macy's

This has been resolved. Thank you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me, but is accurate. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I believed this complaint to be closed out without a favorable outcome and is now reopened by Macy's for the 2nd time. Now I have received a response similar to the 1st, without a proper outcome in this. The last response seems to be just another way to explain their unethical business practices in this. An electronic receipt should suffice in showing proof of the transaction which they wont accept. To be clear, I haven't at any point authorized a 2nd Gift Card to void the 1st Gift Card out.   Essentially, the 2 responses from Macy's are that the original receipt itself is worth more than the Gift card itself, which I was not made aware of at any point at time of purchase. The electronic receipt carries all of the details of a printed receipt regardless which I initially was told to show proof of (this shows the transaction number, transaction amount, payment method, proof, etc.). The Macy's executives only changed their story about showing the physical receipt as sole proof after she learned from the 1st call that I didn't possess this since they issued a gift card behind my back with whoever illegally called in the details. The 1st time I was told to get the electronic receipt as proof by the 1st associate. This is a highly unethical practice for them.  Every professional, family member and friend I have explained this situation to believes Macy's practices and handling in this situation to be ridiculous, unethical and should be illegal. Essentially, the original receipt is worth more than the gift card itself! Macy's voided my card out behind my back, when the person got a hold of the receipt details reported this as lost or stolen. An unfair nightmare and it's disturbing they can get away with this. There is nothing on the electronic receipt that isn't on the printed receipt! 
Regards,
[redacted]

February 3, 2016
[redacted]...

[redacted]
Re:  Revdex.com Complaint [redacted]
       Macy’s [redacted] account ending
in [redacted]
       Macy’s account ending in [redacted]
Dear [redacted]: 
I am in receipt of your complaint forwarded to Macy’s
Executive Office by the Revdex.com. 
As a representative of this office, I was asked to review and respond to
your concerns on behalf of Department Stores National Bank.  Thank you for the courtesy you extended
during our telephone conversation on February 2, 2016.  This letter is to confirm our discussion.
Please accept my sincere apology for any frustration
that may have been caused while trying to clear fraud charges on your account
and that these concerns caused you to close your account.  On February 1, 2016, our Fraud Department
removed a total of $452.76 in charges and fees associated to this issue from
your account resulting in a zero ($0.00) balance.  Your [redacted] account was closed on
December 27, 2015, and per your request, I have closed your Macy’s account on
February 2, 2016.
We also cleared our internal records of any
delinquency associated with this issue, and have requested the credit reporting
agencies update their records and delete any history of delinquency from the
time period of August 2015, through January 2016.  Please allow the agencies approximately seven
(7) to ten (10) business days to make the necessary corrections to update their
files.  This letter will serve as
confirmation of this request.
Thank you for bringing your concerns to our attention.
If you have any further questions please
contact our office to speak with me directly at the telephone number listed
below.
Sincerely,
Stephanie C.
Macy's Executive Office
###-###-#### Extension [redacted]
cc:  [redacted],
Revdex.com

Dear [redacted]:  I am in receipt of your complaint forwarded to us by the Revdex.com. As a representative of Macy's Executive Office, I was asked to review and respond to your concerns. Please accept my sincere apology for any inconvenience you experienced due to...

non-receipt of your registry gifts and the refunds going to your guest, in error. That was not appropriate and the refunds should have been yours. Upon your request, I have issued the refund for your macys.com order #[redacted] for $70.77 to your Discover card ending in 8189. Macy's is sending the other luggage selection compliments of Macy's in order #[redacted]. Delivery should be August 29, 2016. [redacted], thank you for bringing this matter to our attention and giving me the opportunity to respond. If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below. Sincerely,   Marjorie B.Macy's Executive Office###-###-#### Extension [redacted] cc: [redacted], Cincinnati Revdex.com

Revdex.com:
I find it very strange that this response from Macy's, which seems like a basic guideline regarding their order taking process, couldn't have been communicated with me during my initial call with customer service. Why didn't any of the 3 Macy's customer service employees with whom I dealt simply say, "I'm sorry, but we cannot accept international credit cards?" Why was this simple rule so difficult to communicate during my initial conversations with Macy's phone staff? This is the real issue more so than actually placing my order. I wanted to address how their employees handled a situation that should have been very simple to explain to a customer. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 27, 2015
[redacted]
[redacted]
[redacted]
Re:  [redacted]
 Revdex.com Complaint ID
#[redacted]
 Macy’s account ending in [redacted]
Dear [redacted]:
I
am in receipt of your...

complaints filed with the Revdex.com and the Consumer
Financial Protection Bureau which were forwarded to Macy’s Executive Office on August
13, 2015, and August 18, 2015.  As a
liaison in this office, I was asked to review and respond to your concerns on
behalf of Department Stores National Bank. 
We regret any frustration you may have experienced regarding your Macy’s
account referenced above.
To
clarify, there is no Macy’s account number ending in 5961 or 5910 in your name
and address in our database.  On August
24, 2015, we removed the telephone numbers ###-###-#### and ###-###-#### that were
listed on your Macy’s account ending in [redacted], so you will receive no further
calls from us.  Our calls are intended as
a courtesy to remind you of a recently missed payment, and to assist our
customers with maintaining a good payment and credit history with us.My
research shows that on May 3, 2015, you enrolled to receive paperless
statements on macys.com and discontinue your paper statement.  You requested that your statement alerts be
sent to your email address of [redacted], email notification of your May
2015 through July 2015 billing statements were sent to this address.  However, the May 2015 and July 2015 emails were
returned to us as undeliverable. 
Therefore, when you called to request copies of your billing statements
for these months, it was necessary to re-print an electronic image of your
statements and mail them to you.  For
your account security, when billing statements are sent electronically or re-printed,
only the last five (5) digits of the account number are visible.  Additionally, the color of the attached
coupons to your bills will be black and white. 
You may change your billing preference to paper only by logging into
your account profile at macys.com.  You
may also view and print copies of these statements from our new credit
servicing website.
No
payment was received for your June 4, 2015, due date, we received your $75.00
payment on June 12, 2015, and we did not receive any payment for your August 4,
2015 due date.  Therefore, late fees were
applied to your account for June 2015 and August 2015 in accordance with the
Department Stores National Bank Credit Card Agreement.  Copies of your billing statements for the
period ending May 4, 2015, through August 4, 2015, are enclosed for your
records.  As a customer accommodation and
a gesture of our goodwill, I removed a total of $50.00 in late fees as you
requested.  The credit will appear on
your September 2015, billing statement. 
As
of today’s date, your current balance is $418.72 with a $75.00 payment (which
includes a $25.00 past due amount) due by September 4, 2015.  The balance, which may include fees applied
in the future, will remain on our records; therefore, I encourage you to call
our Collections Specialty Team at ###-###-#### to make a payment.  Thank you for bringing this matter to our
attention and for giving me the opportunity to respond.  If you have any questions, do not hesitate to
contact me at the telephone number below.
Sincerely,
Monica O.
Macy’s Executive Liaison
###-###-#### Extension
[redacted]
Enclosures / mailed August 27, 2015
cc:  [redacted]
[redacted], Revdex.com    
  The Macy's card is issued by Department
Stores National Bank. This is an attempt to collect a debt and
any information obtained will be used for that purpose.

Dear
[redacted]: 
 
I am
in receipt of **. [redacted] complaint regarding his Macys order #
[redacted].   As a representative of
Macy's Executive Office, I was asked to review and respond to his
concerns.  Unfortunately, I have been
unable to speak to **. [redacted] directly. I have, however, left him a message
informing him that I am available should he desire to contact me to address his
concerns, along with my direct number.
 
Sincerely,
 
 
 
[redacted]
Macy's Executive Office
###-###-####Extension [redacted]

[redacted]   [redacted]
January 11, 2016
[redacted]
[redacted]
[redacted]
Re:  Revdex.com ID [redacted]
Dear
[redacted]:  I am
in receipt of your most recent complaint forwarded to Macy's Executive Office
by the Revdex.com.  As a
representative of this office and because I am familiar with your file, I was
asked to review and respond to your concerns on behalf of Department Stores
National Bank.  I apologize if you have
been unable to reach me; however, I have not received any voicemail messages
from you to return your call.  
As
stated in my response dated December 15, 2015, (copy enclosed), which was
mailed to the address listed above, I would welcome the opportunity to better
address your concerns regarding the account that you state is associated to
your credit report.  I have not found an
account in our systems for you with your name at the address noted above.  If you would submit a copy of the account
information as shown on your credit report to me, I will be happy to see if we
can locate the account information.  Without
additional information, I am unable to determine whether or how any information
regarding Macy’s may be reporting on your credit report.  Please either fax a copy of it to my
attention at ###-###-####, or if you wish to email this information, please
send it to my attention at [email protected]. 
As you may not be aware, you have
the right to dispute the accuracy or completeness of the information reported
to us, by contacting the consumer reporting agency directly at:
[redacted]                                  [redacted]                             [redacted]
[redacted]              [redacted]                          [redacted]
[redacted]        [redacted]               [redacted]
###-###-####                       ###-###-####                      ###-###-####
[redacted] I apologize for the continued frustration that you may be experiencing in
trying to resolve this issue. Please
provide the additional information so we can assist you in addressing your
concerns.
Sincerely,
Janice D.
Macy's Executive Office
###-###-#### Extension
[redacted]
Enclosure /mailed January 11, 2016
cc:  [redacted],
Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I accept any stores policies but when things have been different in the past and they change I expect to be able to view the revamped policies. In the past this has happened and the supervisor will be called and over ride the return and issue cash especially since it was a debit purchase versus a pin. Also before the rude woman intervened an African American male in the shoe department had stated he still had his code and he could take care of the return but he was told a manager was already on the way. So I have a hard time with Macys and the way the store operates especially in the [redacted] mall. My biggest concern and disappointment is the woman that I dealt with is the same woman that confronted my wife and minor department and in a very disrespectful and violent manner. My daughter was traumatized after the incidence and now avoids Macys. She acted as if she was going to physically assault them and tried to intimidate them in to repeating something she thought she heard them say. She a nasty and rude person and clearly doesn't value her job and even stated that evening that she didn't care if we reported her which is disgusting alone. I'm not going to eve be talked down to especially in a store that my wife and myself have shopped in since we were kids and have shopped for our own children as well. Manager Leon was the person that dealt with my spouse on the last matter and he was very lax and unconcerned and never returned her many phone calls until she spoke with someone else and threatened to take other legal actions. His way of fixing the matter was to give some sort of apology and issue a 25.00 gift card as recourse for two people that were highly upset. Macys has clearly failed in customer service and its throughout the store and the dynamic has changed and turned the store into an uncomfortable place to shop. The same woman that we encountered has also been complained on in the past by others and the reason I know is because my wife blogs and the people came forward and described their experiences with that person in particular. Leon also informed my wife the woman was wrong in what she told my wife when she returned my daughters dress because it simply didn't fit. She stated that no dresses of any kind could be returned and that is simply not true. The dress was an everyday dress and it got out of hand because she is clearly a bully and Macys uses her a guard dog in the evenings to do their dirty work when certain customers come in. That's clearly discrimination in my opinion especially when most of the people that she has been rude to are African American. She's aggressive and extra and the way she told me to stop talking and listen to her was horrible and there is nothing I said that warranted that type of treatment when the customer is ALWAYS right. Whatever happened to customer service? So for those reason I don't respect Macys if they allow that type of person or behavior and if she continues to be employed there then this will proceed further starting with my family never shopping there again and spreading the word to others to never shop their.      
Regards,
[redacted]

December 13, 2017     [redacted]  [redacted]   Re:  Revdex.com Complaint ID #[redacted]         Bloomingdale's Designer Shoe Purchase   Dear [redacted]:   I am in receipt of your...

complaint filed with the Revdex.com, which was forwarded to Bloomingdale’s Executive Office.  As a liaison in this office, I was asked to review and respond to your concerns.  Please accept my sincere apology for any inconvenience you may have experienced with respect to the [redacted] designer shoes you attempted to return to Bloomingdale’s.    It is regrettable to learn that it was not until you wore your shoes out to dinner that you discovered they were causing pain and discomfort.  Although your purchase was made within the standard 365 day return period, unfortunately, the store manager has declined to accept the return because the shoes have been worn and are not in resaleable condition.  Please note that Bloomingdale's has a very liberal return policy.  Our policy as of October 12, 2017, is clearly posted in our stores, and on our website, which states as follows:   “You have 365 days to return almost any Bloomingdale's purchase for a refund or store credit, as long as your purchase is still in saleable condition.  While we cannot accommodate every return, we value you and will always be reasonable.  We ask that you do the same.    No receipt?  We'll credit your Bloomingdale's account. No Bloomingdale's account? We will issue a merchandise credit.  If you do not have a receipt and did not use your Bloomingdale's card, you will receive the lowest selling price in the last 180 days.”   [redacted], please understand that we strive to satisfy our customers in any way possible, however, in order for all our customers to receive fair and consistent treatment nationwide, we must adhere to specific policies and procedures in our return practices.  Therefore, I am unable to overturn the store manager’s decision regarding your return.  We understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future.  If you have any further questions, do not hesitate to call me.   Sincerely,     Alison G. Bloomingdale’s Executive Office ###-###-#### Extension [redacted]   cc:   [redacted], Revdex.com

February 8, 2018 [redacted]  [redacted] Re:  Revdex.com Complaint ID [redacted]        Macy’s [redacted] account ending in [redacted] Dear [redacted]: I am in receipt of your complaint filed with the...

Revdex.com and forwarded to Macy’s Executive Office.  As a liaison in this office, I was asked to respond to your concerns on behalf of Department Stores National Bank (DSNB).  I had attempted to reach you by telephone on January 25, 2018, however; I was able to leave a voice message.  Please accept my sincere apology for any inconvenience you may have experienced as a result of this matter. The information regarding your promotional account is found on page one and page three of your monthly billing statements.  On page one, a notice states that “You must pay your Special Event balance of $X (the balance as of the statement closing date) in full by Jan 18, 2018, to avoid paying deferred interest charges.”  On page three, under the heading Activity and Promotions Detail, each account type is listed with the details for each that include the 12 Month Special Event Promotion Transaction Date and the Promotion Expiration Date and reflects how your payment for that billing period was applied to each balance type. On January 9, 2017, your account was charged $4,399.26 for your furniture purchase.  This amount, less your $108.00 New Account Discount, was placed into a 12 month promotional account which is interest free if the balance is paid in full by the Promotion Expiration Date, which in your case was January 18, 2018.  Your billing statement for the statement closing date of January 22, 2017, had a $4,291.26 balance with a $43.00 minimum payment due by February 18, 2017.  In review of the account, we have received a total of $407.00 towards the original $4,291.26 balance and the last $38.00 payment was received on January 18, 2018.  Per the terms of the DSNB Credit Card Agreement, when the balance on the promotional account was not paid in full by January 18, 2018, the remaining balance of $3,721.78 and deferred interest of $1,141.71 was moved to your revolving account.  Copies of your January 22, 2017, through January 22, 2018, monthly billing statements are enclosed as reference. Our records indicate that when you called on January 24, 2018, our representative removed $251.45 in deferred interest from the account as a courtesy to you.  During that call, the account was also closed per your request.  As of the date of this letter, your account balance is $4,683.78. While I understand that you are requesting we remove the deferred interest from the account, my review found that no error occurred and that the deferred interest was applied correctly per the terms of your promotional account agreement, however; if you are able to pay off the $3,683.78 balance by your next payment due date, February 18, 2018, please contact me directly and I will be happy to remove the deferred interest charges.  [redacted], thank you for bringing this matter to our attention and allowing me an opportunity to respond.  Should you have additional questions, please contact me at the telephone number listed below. Sincerely, Janice D.Macy’s Executive Office###-###-####, Ext. [redacted] Enclosures / mailed February 8, 2018 cc: , [redacted], Better Business Burea

[redacted]   [redacted]
April 14, 2016
[redacted]
[redacted]  [redacted]
[redacted], [redacted]
Re: Macy's Account Ending in
[redacted]
    Complaint ID: [redacted]
Dear
[redacted]: 
I am
in receipt of your complaint forwarded to us by the RevDex.com.  As a representative of Macy's
Executive Office, I was asked to review and respond to your concerns on behalf
of Department Stores National Bank.
I
apologize for the delay in updating information being reported to the credit
reporting agencies.  As was explained in
correspondence from Ms. Julia O. dated February 18, 2016, the charges on the
above referenced Macy's account were determined to be fraudulent, therefore the
charges and any fees resulting from the charges will not be your
responsibility.  I will send a request to
have our internal records cleared of any delinquency associated with this
issue, and will instruct the three major credit reporting agencies to update their
records and delete any history of delinquency from the time period of November
2012, through April 2016.  Please allow
the agencies 30 business days to make the necessary corrections to update their
files.  This letter will serve as
confirmation of this request.
Thank
you for bringing this matter to our attention and giving me the opportunity to
respond.  If I can be of further
assistance, please do not hesitate to contact me at the telephone number listed
below.
Sincerely,
Nancy M.
Macy's Executive Office
###-###-#### Extension
[redacted]
cc: [redacted]
     The
Revdex.com  
The Macy's card is issued by Department Stores
National Bank.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I finally did receive my money back about two weeks later. I was not able to contact them due to my work schedule. Closing the case is fine with me, I will not be shopping at Macy's due to the fact of the extra money they withheld was more than the merchandise I purchased. attempts to explain the policy was not done the entire time I was concerned for two weeks until after I received my money back. I'm putting this issue behind me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[
[redacted]/Ms. Carrie W.
Macy’s Executive Office
###-###-#### Extension [redacted]
 
Re: Revdex.com
Complaint ID [redacted]
 
Dear [redacted]/Ms. Carrie Wade,
 
Thanks for your reply.
 
Now the facts are clear under your
explanation. Fact 1. [redacted] has
returned merchandises to Macy’s [redacted] Center and Macy’s Inc. has issued [redacted] a fake useless Macy’s gift card as store credit. Fact 2. Macy’s doing so is based on [redacted]’s original payment
(Macy’s gift card) on these merchandises.
 
[redacted]/Ms. Carrie W., now since the
facts are clear, I want to make a debate with [redacted]/Ms. Carrie W. if you are on
the behalf of Macy’s Inc.
 
1. 
Fact 1 and Fact 2 are different issues. Macy’s Inc. is not a judge or a
king.
 
2. Assuming Macy’s Inc. is a judge,
why [redacted]/Ms. Carrie W. states Macy’s don’t allow [redacted] to use Macy’s gift
card before and from now on, either online or in store? Does [redacted] use Macy’s
gift card is against Macy’s terms or conditions or any laws?
 
3. [redacted] physically has Macy’s gift
cards. [redacted] is the owner of these cards currently unless these gift cards
are originally from illegal sources. See attachment.
 
4. [redacted] got Macy’s gift card
from 4 sources: One, from Macy’s directly; Two, from [redacted] friends; Three,
exchanged gift cards from [redacted] and
[redacted]; Four, purchased from [redacted] and
[redacted].
 
5. [redacted]/Ms. Carrie W. states that
[redacted] and [redacted] are unauthorized
sources. [redacted] states gift cards from [redacted]
and [redacted] are from the original owners who exchanged or sell their gift
cards on these marketplace. Macy’s terms or conditions or laws never state forbidding
gift cards gifting, exchanging or selling. Please see CNN’s report: http://money.cnn.com/2014/12/24/pf/gift-card-sell-cash/ .
 
6. Taking [redacted] as an example,
it is Revdex.com accredited business.
 
Could you please unblock my EZ gift
card #[redacted]? At least you should not block the entire amount of this
gift card.
 
 
Thanks for your kind consideration.
 
[redacted]
Cell phone: ###-###-####
Address: [redacted]
Email: [redacted]
.]
Regards,
[redacted]

June 1, 2016[redacted]Re:  Revdex.com Complaint [redacted]       Macy’s account ending in [redacted]Dear [redacted]:  I am in receipt of your complaint forwarded to Macy’s Executive Office by the Better Business...

Bureau.  As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.  We do consider you a valued customer and it was never our intention to disappoint you.  Please be assured that the service you received is not typical of the level of quality customer service that we strive to provide.  Macy’s goal is to have professional and knowledgeable Customer Service and Fraud associates, so that all of our customers’ questions and needs are addressed and resolved efficiently.  From the comments in your complaint, it appears we may be falling short of that goal.  So, I would like to thank you for the time you took to share this situation with us, as it provides us an opportunity to follow up with the appropriate action. On March 11, 2016, we received notification of the fraudulent charges on your account and reported your account lost/stolen.  On this same date, a Statement of Fraud form was sent and an interest charge of $192.92 as well as a $27.00 late fee was removed per your request.  On March 15, 2016, you called and spoke to a customer service representative to make a payment by phone of $175.00.  On March 18, 2016, our fraud department completed their investigation and a total of $1,070.31 in fraudulent charges was removed from your current account number.Our collections department contacted you on March 23, 2016, and your call was transferred to our fraud department.  They advised the fraudulent transactions were not completely removed as of yet; however, the amount was transferred from your current account.  Another Statement of Fraud was sent on this same day and you were advised of the up to ninety (90) day claim process time.  Our customer service department received a phone call from you on March 25, 2016, and another $27.00 late fee was removed by a supervisor per your request.  On April 1, 2016, an interest charge of $160.25 was removed and a credit of $150.00 was applied to your account as a courtesy during your telephone call with a customer service supervisor.  On May 12, 2016, fraudulent charges in the amount of $1,070.31 as well as a total of $21.25 in interest charges were credited from the stolen account and the fraud case was closed.  I have enclosed a copy of your billing statements from the closing date of November 19, 2015, through May 20, 2016, as reference.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  If I may be of further assistance, please do not hesitate to contact me at the telephone number listed below.  Sincerely,Stephanie C.Macy's Executive Office###-###-#### Extension [redacted]Enclosurescc:  [redacted], Revdex.com

Dear [redacted]:Our warehouses can only provide delivery within a specific area and your address is outside this area. Unfortunately, Macy's has discontinued our remote area delivery service. I sincerely apologize for the inconvenience this has caused you. Macy's delivery policy will not be able to be changed at this time. Macy's considers this matter closed.Thank You,Macy's Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I saw the below email regarding case closure, this case is still not resolved. Could you please re-open this case. Macy conatced me only once and offer some discount, which I declined. I tried to contact them back but have not heard back anything yet.Thanks
Regards,
[redacted]

We are in receipt of complaint ID [redacted]. In reviewing [redacted] complaint, we see customer service setup a return for both mattresses and boxsprings. The return was completed on 3-18-16. At this time Macy's will consider this issue closed.  Thank You,Macy's Executive Office