Main Street Renewal LLC

After deliberation with the resident, per residents request we were able to provide a clarified email on the issues we resolved for herAt this time there should be no outstanding issues that need to be addressed

Complaint: ***
I am rejecting this response because: I have heard this same response from Main Street Renewal several times
before and the problem still existThe last time I called in to speak to a representative about this issue and why it hasn't been resolved yet, she specifically said that she had escalated the priority to emergency status and someone would be in contact to fix the issue within hoursThat was last wednesday, I still haven't heard a word from themMy wife spoke to them about a week before that and they told her the exact same thing and we were never contacted.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I DO HOPE IN THE FUTIRE THE *** OFFICE RESPONDS
TO TENANTS REQUESTS IN A MORE TIMELY MANNER*** *** WAS VERY NICE AND DID ALL THE THINGS SHE SAID SHE WOULD
Regards,
*** ***

Complaint: ***
I am rejecting this response because: no return call
Regards,
*** ***

Received Revdex.com complaint today, notified VP of Support, they are aware of the issue and will be working with resident directly to resolve the resident's dispute

after moving was charged for things wrong in the house that was on my walk through report talk to home office was never resolved now on credit report

We have reached out to *** *** and are working with her to resolve the issues

We have received notification of the issueThe details have been submitted to our Resident Services Team and the customer will be contacted within business

We acknowledge the resident's rejection and ensure the resident will be contacted within hours to resolve the issue

Complaint: ***
I am rejecting this response because: I am rejecting this response, because this has been a on going mannerBefore evection pendingThey have recieved rent
even when the home floodedThis manner is enternalThe water leak is with in Main Street Renewal
Proerty they have none about this problem since AugustI have expeienced two leaks in the homeAlso have paid money on the billAnd I have proffThis matter has been going on no exceptionsI HAVE PHOTOS AND RECIEPTS IF NEEDED CAN PROVIDE
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Though Emilie Turner has spoken to me about about the resolution process, the mentioned forms needed to resolve the matter and return my deposit have not been sent to me She is
allegedly waiting for Vice President approval and has been since early Friday morningIn the meantime, I am still without storage for the furniture I took out, and have no residence for my son and I
Regards,
*** ***

Mr***,I assure you Main Street Renewal, in no way, benefits from the application feesOur goal is to place tenants in properties. I do regret that the situation does not seem logical from the outside and as a good-will gesture, I am going to request a refund of the application fees paid. Please contact me via email and let me know where the refund check can be mailed.Cordially,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and anticipate that they will work with me to get this request corrected
Regards,
*** ***

Reached out to Ms*** to confirm final details regarding her work order and concession agreementMutual agreement finalized

Complaint: ***
I am rejecting this response because: Ms*** I realize I am probably becoming a real nuisance to you with my continuous pursuit of resolutionHowever, I do not know what else to doHere is an update since the LAST promise of communication from Main Street Renewal:After submitting yet another notice to you that MSR had failed to contact me in a timely manner, as promised by them again, they claimed that Heather ***s would be contacting meShe did notI called her multiple times and sent two emailsOnly after the second email did she respond to meHer email paraphrased: "My sincere apologiesI will contact you by COB tomorrowWhat is a good time?" I waited until COB central time and called her; she did not call meI got no answerI sent an email the next morning stating she can contact me any timeNo responseI called twice more, left a message and still have got no response. This company has withheld over $from me without proof of their "one-sided" claimsThey have maliciously and repeatedly promised to contact me, only to fail to do soI do not know what else to doIf you have any suggestions as a member of the Revdex.com, I would be so appreciativeMy lawsuit is dependent upon getting all information, including the photos they claim to have that show damage caused by meThis has gone on far too longSorry for my repeated emails, but I am furious
Regards,
*** ***

Hello *** We have closed this ticket for Complaint ID *** / *** Benjamin and *** ***Our escalation team has resolved this issue by satisfying the customer with a concessionCan this complaint be closed as resolved? Please let us know and see below on what our escalation team has been noting to relieve this complaintIf you need more info please reach out Re: Revdex.com Complaint *** - *** * *** Resident filed with Revdex.com1/26/- KP Update - called resident and left vm- advised credit has been posted to the ledger and I was able to locate her move in picturesI spoke with Nicole M and advised that the resident was told that we would use her move in pictures when we do our move out inspection

Main Street Renewal has been a pleasure to work withWe have had very little issues with the property we rentAnytime something has come up they are quick to respond and follow up afterwards as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the first step to resolve this situationI would like all correspondence to done via email at
*** I accept this response with understanding that it will be resolved in a timely manner.
Regards,
*** ***

Complaint: ***
I am rejecting
this response because:they contacted my daughter *** and not me *** my number was listedI tried to contact them back on Thursday afternoon Left them a message with my name and number and it is Saturday and still no one has spoke to me about the situation So at this point I feel like nothing is being accomished about this matter
Regards,
*** ***

I do no accept this matter as satisfactory I do not owe msrenewal any money I would like the amount removed from my name immediately the move out calculated amount is invalid