Main Street Renewal LLC

Today is 4/8/16, I moved in 2/27/16, the water heater was broken and it took them weeks to fix iti dont like that to get something done you have to wait at least days to set up an appointmentThe worst is I have been paying on time, but somehow they did not counted my prorated payment before I moved in, I have been trying to fix this but of course is taking a long time, in the mean time I had been charged $as late fees and I have not been lateWhat a trash of company

Our Resident Care Support Team contacted the resident advising all fees assessed are valid and no reimbursement will be paid. Resident has been advised via email of the resolutionAt this time all of the Resident’s concerns are have been addressed

We apologize for this issue and will get this forward to our escalation team and they will reach out to you within business day

In reviewing this complaint, we were able to escalate the maintenance concerns of the resident and are working with them as well as our system of vendors to resolve their issues as soon as possible. We are currently waiting on the city to issue permits so the repairs can be completed in
full. We are in communication with the resident to provide updates. There are currently no outstanding issues or concerns with this property

I have emailed *** directly to discuss and address the concerns cited in the complaint

Complaint: ***
I am rejecting this response because: Until this matter comes to a resolution I will keep rejecting the responseI suspect MS Renewal will keep delaying in the hope that I will probably go awayThe resolution is quite simpleThey claim I owe a balance and acknowledged I was never properly billedThe account was sent to collections without first giving me an an opportunity to settle the bill which I would have and the collection agency would not have become involved and reported the alleged debt to the credit repositories. I am willing to sent to MS Renewal or their agent a check for the full amount of the alleged debt if they will send me a letter stating they will instruct the collection agency to delete the accounts from my credit upon receipt of paymentWe should not have to be going back and forth on the matter since lat FridayI await their response
Regards,
*** ***

Complaint: ***
I am rejecting this response
because: To whom it may concern I submitted a complaint in regards to Mainstreet Renewal back in October It was escalated to the company on your behalf and they responded that they would be in contact with me within hours This was back on November The issue was marked as resolved on behalf of the Revdex.com, however, I have not been contacted by the company, nor will they return my phone calls after leaving multiple messages I am inquiring as to where I need to proceed from here to get my issue resolved Any help would be greatly appreciated
Regards,
Eric Horsford

Per our Resident Support team, the resident is requesting specific verbiage in a letter which we are not able to provideWe have responded to the resident within our business practice to help him resolve this issueWe believe we have worked with the resident even seeing what other options were availableThe email below is what was offered to Mr***. Good afternoon Mr***,We apologize for any miscommunicationI can only assume that we did not have your forwarding address so we mailed it to the home hoping that had a forwarded with the post office. Once we have confirmation that you paid the remaining balance ($450) I will reach out to our collection agency have the account removed from the collections.Thank you, *** ***Risk Management & Insurance Coordinator*** ** *** *** *** *** • Austin, TX 78759***-***@*** www***.com This e-mail message and any attachment(s) may contain confidential information that is privileged If you are not the intended recipient, you are hereby notified that any dissemination, distribution, copying or use of the information contained in this e-mail and any attachment(s) is strictly prohibitedIf you have received this e-mail in error, please immediately notify the sender by replying to this e-mail and delete the message and any attachment(s) from your systemThank you

Responded to resident directly

Working with the tenant to resolve their complaint

Our Resident Care Support Team addressed all of the maintenance issues with the residentAt this time all of the Resident’s concerns have been addressed

Complaint: ***
I am rejecting this response because: Main Street Renewal is the most dishonest business I have ever dealt withThey purposefully mislead and ignored questions in order to illegally withhold the return of my deposit. Then charged inflated amounts for bogus charges. STAY AWAY FROM DOING BUSINESS WITH THEM!!!!! That is all I can say. A formal claim will be filed against them
Regards,
*** ***

Our Resident Care Support Team has contacted the resident to inform them that a concession was granted due to the delay in maintenanceAt this time all concerns are addressed

*** ***s with our Resident Services team has attempted to contact *** *** under Complaint ID *** via email and telephone and had not received a response*** *** is out of the office today, but will be in the office tomorrowShe will review the new correspondence and reach out to *** * *** *** as soon as possible

Complaint: ***
I am rejecting this response because: I have only recieved a statement that things will be doneNothing has actually been taken care of as of yet and this business consistently changes their statementsTherefore, I have zero confidence in their written word.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: it is untrueI have been in contact with *** *** at the businessI can forward emails and phone logs if necessaryIf anything this highlights the lack of communication found within this companyI made clear my desire to *** to communicate only with him, yet that request seems to have been ignored as I continue to be pestered by other callers dailyEven my communications with *** leave a little to be desired: I have sent emails recently and have yet to receive responsesHe hasn't provided me a list of previous work orders as of yet either, as requestedI would like this complaint to remain open until my work orders are competed satisfactorily
Regards,
*** ***

A review of the issue has been completed. Below is the information for which I have used in arriving at my resonse
Lease Term: 9/23/- 8/30/
Tenant contacted the branch on 1/22/indicating the need for early move out as of
3/31/
An Agreement of Mututal Recission of Lease was executed by the Housing Authority (see attachment 2). Verbiage in the Agreement does not state that the deposit "would" be returned. It indicated that "a refund of the Tenant(s) security deposit will be made by Landlord/Owner according to state or local laws."
In the Lease approved by teh GA Association of REaltors, in Section Early Termination by Tenant, it allows for early termination but with the following provisions:
1)Giving Landlord no less than days notice
2)Paying all monies due through date of termination plus the total amount of any and all deposits
3)Paying an amount equal to month's rent
Main Street only retained the Security Deposit and did not charge the month termination fee and therefore feel that retaining the deposit (only) was fair
Please let me know if additional information is needed to close the claim
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have received notification of the issueThe details have been submitted to our resident support center and the resident will be contacted within hours

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will wait for them to contact me directly before pursuing the issue any further
Regards,
*** ***