Main Street Renewal LLC

The Applicant applied 5/22/14. [redacted] asked for a Lease Start Date of 7/1; which falls outside of our standard 30 day move-in window.  On 5/23, the [redacted] reached out to [redacted] to see if an earlier Lease Date would be possible or if she wanted to be placed on a waiting...

list for another property that would be ready for move in around 7/1. On 5/27, [redacted] responded that she could change the move-in date to 6/20 but by that time there was another applicant who had been approved with a 6/1 move-in. On 5/30, the [redacted] spoke to [redacted] and it was agreed to remove her from the Wait List. As part of our application, it does outline the non-refundable application fee below.
 
 I acknowledge that the Landlord will not process my application without receipt of the non-refundable application fee.  The Landlord does not guarantee the availability of the desired property, and the application fee will not be returned if the property is no longer available.  Current availability can be confirmed by phone.

Complaint: [redacted]
I am rejecting this response because:As I stated earlier, this was a breech of contract based on the following:On October 7, 2014, I received the following email from [redacted]: "The maintenance crew is bringing a new refrigerator from another home… so that is in process today/tomorrow morning… General Electric has the refrigerators on backorder… that has been the delay on that… but we do have other homes that already have refrigerators. The power company delayed the turn on date… so we will be doing electrical inspections tomorrow…. Along with that the HVAC company will be coming as well to test the HVAC… from my understanding the HVAC unit is either new, or partially new and maintenance wants to test to make sure that it is up and running.. water is on at the home and all seems to be ok with that… I was there for about an hour and just returned… There were 2 other small items that I noticed while I was there and forwarded to our maintenance manager… so he will get those taken care of as well… I am assuming that you are working tomorrow… but by 5 you should be free to move in… I am not going to charge you for tomorrow… but any time after 5 you can access the home…. I am attaching the revised lease page #1 for you to initial the date change… with the date change will come with a deduction in the Oct rent… ." When I expressed to [redacted] that I arranged to have the movers there earlier, I was notified on October 8, 2014 in an email from [redacted]: "You should be good to go any time after 1 today…. When you take the keys out of the lockbox please leave one until the end of the day. Our guys have a few things left to do and will need access in case you are not at the home… here is a list of what we are doing today…. We will be getting a new refrigerator and delivering it today…. The HVAC was replaced and we will be testing to make sure that it works correctly.. Items that I noticed yesterday are going to be addressed today… the upstairs hall bath faucet drips when turned off.. they will repair. The window in the master bath toilet area has broken clips. They will secure the window until the clips or window parts are ordered and delivered. The door from the family room to the patio needs weather stripping on the right bottom…. So they will address that."BEFORE I moved in there was to be a refrigerator installed PER CONTRACT.BEFORE I moved in the home was to be cleaned.BEFORE I moved in the HVAC unit was to be inspected and up and running.BEFORE I moved in the water was to be on in the home.BEFORE I moved in a major leak was discovered in the kitchen ceiling and not repaired causing damage my property.  This was negligence on the part of the company.  I WAS NOT NOTIFIED prior to moving in that there was a leak.  The home was never cleaned because of the leak.  The bathrooms and floors were filthy because the cleaning crew could not use the water.  The HVAC repairman informed us that the company was supposed to contact them BEFORE anyone moved in or used the unit so that the unit could have freon added.  Because of the company's negligence, the unit burned out and could have caused a fire putting myself and my family at risk.The company was aware that there was a major water leak because they turned the water off the morning I was scheduled to move in, when they discovered the leak per the Maintenance Manager.  This was the reason they could not clean the residence.  Per the Maintenance Manager, "We apologize, but there was a major leak that rained down into the kitchen, so we had to turn the water off." I WAS NOT NOTIFIED PRIOR TO MOVING MY THINGS INTO THE RESIDENCE.  I was only told this after calling and emailing several contacts to tell them that I did not have water, and inquiring as to the residence not being clean.The water leak was never repaired on the day I moved in because the company failed to communicate effectively with the repair company the location of the leak, so the repairman repaired a SECOND leak to the hot water tank, thus leaving the major leak to cause damage to the property and my things.  The vendor turned the water back on after stating that the problem had been resolved.  The water from the flood leaked into electrical sockets and lighting fixtures that were on, and could have caused electrical shock putting myself and family at risk.  It also was left to mold and crumble.  I was not contacted for repairs until a week later according to your own comments, and when I was contacted, I was told that if I could not accommodate the vendor schedule, the repairs would be at MY EXPENSE.  I could not believe that I was asked to pay for repairs that were necessary only because the company was negligence if I was unable to miss more work.   As of May 2015, I am still receiving calls from vendors, inquiring about making the repairs, apparently unaware that I no longer reside in the home.  Nearly eight months later, the home would still be in disrepair, and I would be left without use of the bathroom shower and tub, have molding carpets and ceiling, and trash that was never cleaned up in a home I was supposed to be able to enjoy.  It is for these reasons that I reject the response of the business, which failed to honor their promise to have the home "move in ready," and put myself and property at risk, thus breaking their lease before it began.
Regards,
[redacted]

Our Resident Support Team informed Mr. [redacted] that after review of his account, no credit would be issued and deposit would not be refunded due to early termination of lease as Main Street was in good faith making repairs to the home. Deposit was applied to fees owed.

Complaint: [redacted]I am rejecting this response because the business has not resolved my issue. They are only just now "reviewing my information."Regards,[redacted]

Main Street Renewal: 8/28/14-Ms. [redacted] completed submitted an application. 8/29/14-Customer Service Manager contacted Ms. [redacted] and requested pay stubs be sent to the Leasing Agent. 9/6/14-Leasing Manager called Ms. [redacted] and left a voicemail requesting...

paystubs. 9/18/14-Leasing Manager placed another call to Ms. McCallister regarding paystubs but the number was no longer in service. 9/25/14-Leasing Manager located another number for Ms. McAllister, called but no answer. 9/29/14-Leasing Manager spoke with Ms. [redacted] who called to request a refund of the application fee.  Leasing Manager she had been trying to reach her for the last month with no success.  Leasing Manager reminded Ms. [redacted] that the Application Fee is non-refundable as outlined in the Application submittal.
 
 I acknowledge that the Landlord will not process my application without receipt of the non-refundable application fee.  The Landlord does not guarantee the availability of the desired property, and the application fee will not be returned if the property is no longer available.  Current availability can be confirmed by phone.

We contacted Mr. [redacted] and advised him of the front door damages (sent him pictures) and also sent a copy of the lease agreement.  We only charged him for the deposit for breaking the lease and one month.  Per his lease agreement more charges would have been added on his ledger but he was only charged for deposit and one month rent.

We will forward this correspondence to [redacted] with our Resident Services team. We apologize and ensure the resident will be contacted soon to communicate a resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have left several voicemails and my email address to [redacted]s.  I've practically begged for her to communicate with me thru my email address on several of the voicemails I have left.  This has been over a couple weeks time since she first contacted me and then she just dropped off.  Once again, I even sent a fax on Friday, Oct 29th and still no reply.  I asked for an email when I spoke to the Texas office and they would not give one out to me to contact her in that form.  Tomorrow is Saturday. Am I supposed to believe that she will be reviewing this again and will contact me tomorrow?  I also have not had a single response to anyof my request throught the resident portal when asking about the numerous repairs over and over and over again as to when I may expect to hear from a repairman.  I rcvd one call regarding [redacted] Bros. for the master bath but as I have stated on the phone and through the portal and to the contractor that contacted me that they would have to come out to repair all issues in their realm of business.  They only had the one work order.  Melanie and I agreed that whichever recvs word of the other issues/orders being placed we would contact each other.  Hence, their case was closed because they never heard back!  I am sure [redacted] is not the only one that can be brought into this or will be the only one consulted.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. How ever I did speak with [redacted] an was told she would call me back today an still have not heard back from her.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The business, Main Street Renewal, failed to contact me within the proposed 48 hour window.
Regards,
[redacted]

[redacted] with our Resident Services team has been in contact with the Mr. [redacted] and has requested supporting documentation to review the complaint further. Thank you.

We have received notification of the issue. The details have been subm itted to our Resident Services Team and the customer will be contacted within 2 business.

After review of the residents complaint I was able to determine that an inspection was needed for the home to provide our residents access to apply for an occupancy permit. We have been in communication with the resident in getting this resolved and is currently scheduled for completion Tuesday...

4/3/18.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the first step to resolve this situation. I would like all correspondence to done via email at [redacted]....

 I accept this response with understanding that it will be resolved in a timely manner. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
[redacted] I spoke with you yesterday about my case [redacted]. I 'm asking you to please add this to my case for this my reply to the consumer Main Street Renewal.  The inspector from the City of [redacted] Mr. [redacted], and Main Renewal came out to complete the inspection on April 3, around 3pm.  I'm not sure if the house passed I wasnt given any papers.  Verbal I was told by Mr. [redacted] that he might pass it let it go but someone need to contact me to redo the garage the ceiling is coming down.  I have heard anything from Main Street Renewal.  I have contacted Mr. [redacted] from Main Street Renewal but all I get is his voice message leave a message.  However my husband and I have made several attempts to reach him at the number before and he has not replied to neither me or my husband.  [redacted] has not contacted us about the compensation that we requested as well.  My husband said he and [redacted] are suppose to discuss the compensation.  I would like for all the repairs to be completed I have the list and will forward the list and the pictures of the garage.  Please will someone help us.  The Company is horrible and should be held accountable for the compensations and all the repairs for this house.  [redacted] he is one of the maintenance men that works for Main Street came out on the 27 of March and completed the repairs from the list that he could the others he said leasing would have to take care of well no one has contacted me or my husband.  This company is so unprofessional.   There should be someone we could talk to but no one and they dont care.  All they were concern about is getting the deposit and the rent.  I will await to hear from the Revdex.com.   Thanks for all your help in this matter.   Yvette Carte
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Nothing has been done. I am requesting that the Revdex.com hold Main Street accountable for this. I am requesting everything that was listed in my original request.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the billing resolution is satisfactory to me.  However they failed to address the lack of available assistance not offer acceptable accountability for their lack of accessibility during business hours which is not only poor business practice but unsafe for residence under their property management. In addition they failed to apologise for the poor customer service & thusly remain unsatisfied. They deserve a much lower rating.
Regards,
[redacted] & [redacted]

Responded to tenant directly.