Main Street Renewal LLC

Our escalation team has contacted the resident to further discuss concerns of their issues of rent and additional charges. We confirmed current balance with the resident, advice the resident that we have unlock their portal to go in and make rent payments for July and Aug. We have offer to exclude additional charges assessed on the account but the resident would have to still make payment for their rent. Per lease agreement the resident is required to make monthly payments.

We contacted the resident to let her know that we are sending over a refund check. Provided the resident a FedEX tracking number.

Complaint: [redacted]
I am rejecting this response because: I have received no communication from them. I called their office once again yesterday and was give 2 different work order numbers and was told someone would contact me 24-48 hours.
Regards,
[redacted]

Contacted complainant directly to handle issue with discretion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have sent Mr. [redacted] an email requesting to set up some time to discuss so that we can reach a resolution to the issues he has brought to our attention.

Complaint: [redacted]
I am rejecting this response...

because: [redacted] was very rude again yesterday when I was sitting down at the Dallas branch, with [redacted] and her on three way she was extremely rude, and would not even give me a chance to address my concerns or question so in turn nothing was still resolved with the property.  I am so distraught that the company would hire an individual with lack of customer service skills, and no professional capabilities when it comes to handling their affairs.
Regards,
[redacted]

Ms. [redacted],I apologize for the delayed response.  I have reviewed the system notes and spoken with the [redacted] branch to make sure I have all of the details.  From what I understand, we did send a pest control service to the property in October, who placed squirrel...

traps.  Additionally, since then, we have repaired holes and mesh in the attic to further try to prevent the entry of the squirrels.  As of 1/5, I am told we dispatched an electrician to the property to attend to the electrical issues you were experiencing and that we ran new circuits for two different runs, the lights and outlets.  Please let me know if my account of the steps taken are not accurate.Regards,[redacted]/Control Management

All correspondence has been sent to our Resident Services team . We apologize for the delay; we ensure the resident will be contacted soon to communicate resolution.

We have received notification of the issue. The details have been submitted to our resident support center and the resident will be contacted within 1-business day.

Our Resident Care Support Team has contacted the Resident and informed them that there was an incorrect charge, however their Ledger has since been updated and a New Move-Out Statement has been sent to the Resident to reflect the change.

We apologize for the delayed response. [redacted] Bates with our Resident Services Team has left a voicemail as well as sent an email to Ms. [redacted]. Please contact [redacted] at your earliest convenience.

Our escalation team has contacted the resident to further discuss concerns of their issues.  We confirmed current balance with the resident, advice the resident that we had unlock their portal for one day to make rent payments for July and August.

Complaint: [redacted]
I am...

rejecting this response because:
The problems are still going on and the company has not tried to help my kids and I. I have a younger kids in the home and is currently with child. Mold, rat infestation and sewage smell is unacceptable.I wouldn’t recommend no one to ever rent from them they don’t have any sympathy for there tenets and they act as if these problems do not concern them.
Regards,
[redacted]

Per the  Lease Contract it was relayed to the Resident that the requested security deposit could not be refunded, however the Resident’s concerns related to maintenance issues have been assigned to a vendor and are scheduled for 5th of September 2017.

Our Resident Care Support Team has attempted to contact the resident to address their concerns and there has been no response. Our research in the maintenance work order history shows there  were not extensive repair timelines that warrant any kind of reimbursements. At this time if the...

resident would like to discuss further, they are welcome to contact our Resident Care Support Team at [redacted] or by emailing us at [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In reviewing the residents complaint we were able to confirm that the necessary repairs had been approved and that the approved vendor was working to schedule repairs with the resident directly.  There are currently no additional concerns for this property.

Our escalation team have made attempts to contact resident today to get clear picture of the issues. We do apologies for the inconvenience. Please feel free to contact our escalation team.