Main Street Renewal LLC Reviews (934)
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Main Street Renewal LLC Rating
Address: 655 Craig Rd#120, Saint Louis, Missouri, United States, 63141-7132
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Complaint: [redacted]
I am rejecting this response because: I have repeatedly been told that someone would be contacting me since the...
beginning of these issues and I am still waiting. Three days ago it would be 48 hours. For the last few weeks I have left voicemails, messages and even faxed [redacted] in the Texas office to no avail. All responses throught the resident portal are never responded too in a timely fashion and then I am notified that the repairs have been forwarded for a work order and will be contacted which I never am. I am beginning to think this issue may need to escalate to the next level for a resolution.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: You all sent your maintenance technician out to put caulking back in the hole...
in the door. You did not even look at the doors and you did not put down the strips properly. This company is a rip off and all you care about is money and the condition of your homes is the last thing that is on your minds. I would never advise anyone to rent from your company because you all are unprofessional and rude. I will never ever rent from this shamble of a company again, please prospective tenants run and I mean run fast from MS Renewal in any state.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The lady I spoke to on the phone informed me that I didn't have any open work orders when, in fact, I should have at least 2 open for my electricity and my carpet which have been marked as "closed" on the tenant portal even though there has been no technician sent out to my home for these matters. I also requested to not be charged for the rent/not get an eviction and receive my full security deposit as a result for not taking them to court and suing. The response of the lady was that she would just give the information to her lawyer. Company is not cooperative, lies, and does not know what customer service is. They did not even try to reach a mutual agreement with me but rather simply told informed me I was just complaining about maintenance when in fact my boyfriend and I have both developed health issues including fever, sinus and respiratory problems due to the poor response of the resident care team. I have tried to reason with this company about my air quality test and the amount of mold in my home causing me to get sick. I sent an email to notify the company that I would be moving out before my lease was up because I am still sick weeks later. I will not stay in a home that threatens mine and my boyfriend's health especially when they have no urgency to fix anything. They only sent someone out to fix things promptly when I called the board of health on them.. but even then, all the problems the Marion County Board of Health addresses still have not been fixed.
Regards,
[redacted]
All correspondence has been sent to our Resident Services team . We apologize for the delay; we ensure the resident will be contacted soon to communicate resolution.
We apologize for the delayed response. [redacted] Bates with our Resident Services Team has left a voicemail as well as sent an email to Ms. [redacted]. Please contact [redacted] at your earliest convenience.
Complaint: [redacted]
I am rejecting this response...
because: [redacted] was very rude again yesterday when I was sitting down at the Dallas branch, with [redacted] and her on three way she was extremely rude, and would not even give me a chance to address my concerns or question so in turn nothing was still resolved with the property. I am so distraught that the company would hire an individual with lack of customer service skills, and no professional capabilities when it comes to handling their affairs.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Our Resident Care Support Team has attempted to contact the resident to address their concerns and there has been no response. Our research in the maintenance work order history shows there were not extensive repair timelines that warrant any kind of reimbursements. At this time if the...
resident would like to discuss further, they are welcome to contact our Resident Care Support Team at [redacted] or by emailing us at [redacted].
Ms. [redacted],I apologize for the delayed response. I have reviewed the system notes and spoken with the [redacted] branch to make sure I have all of the details. From what I understand, we did send a pest control service to the property in October, who placed squirrel...
traps. Additionally, since then, we have repaired holes and mesh in the attic to further try to prevent the entry of the squirrels. As of 1/5, I am told we dispatched an electrician to the property to attend to the electrical issues you were experiencing and that we ran new circuits for two different runs, the lights and outlets. Please let me know if my account of the steps taken are not accurate.Regards,[redacted]/Control Management
Our escalation team has contacted the resident to further discuss concerns of their issues. We confirmed current balance with the resident, advice the resident that we had unlock their portal for one day to make rent payments for July and August.
Per the Lease Contract it was relayed to the Resident that the requested security deposit could not be refunded, however the Resident’s concerns related to maintenance issues have been assigned to a vendor and are scheduled for 5th of September 2017.
Complaint: [redacted]
I am rejecting this response because: Documents have been discarded and they need to prove that was not the case. They record calls and should be investigated
Regards,
[redacted]
Our Resident Care Support Team has contacted the Resident and informed them that there was an incorrect charge, however their Ledger has since been updated and a New Move-Out Statement has been sent to the Resident to reflect the change.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will wait to see if they respond within 48 hours as they have stated.
Regards,
[redacted]
Our escalation team have made attempts to contact resident today to get clear picture of the issues. We do apologies for the inconvenience. Please feel free to contact our escalation team.
Complaint: [redacted]
I am...
rejecting this response because:
The problems are still going on and the company has not tried to help my kids and I. I have a younger kids in the home and is currently with child. Mold, rat infestation and sewage smell is unacceptable.I wouldn’t recommend no one to ever rent from them they don’t have any sympathy for there tenets and they act as if these problems do not concern them.
Regards,
[redacted]
We have received notification of the issue. The details have been submitted to our resident support center and the resident will be contacted within 1-business day.
In reviewing the residents complaint we were able to confirm that the necessary repairs had been approved and that the approved vendor was working to schedule repairs with the resident directly. There are currently no additional concerns for this property.
I have sent Mr. [redacted] an email requesting to set up some time to discuss so that we can reach a resolution to the issues he has brought to our attention.