Major Energy Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca
 
 let's be clear the company's response addresses the verification process, they did not deny that an email was dispatched to their public relations department on or about 10/*/15, addressing the "Illegal" tactics utilized by their representative. The contract in question was nullified by these tactics. The field representative for this company willfully utilized illegal sales practices in order to dupe unknowing customer's to switch services. When this representatives conduct was brought to the attention of his employer  Major Energy Services, the contract in question was voided. As such NO fees should have been rendered.  Upon further investigation this company has a history of utilizing these practices in order to obtain new business, the local supplier [redacted] is well aware of this on going issue with the above company.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;     Thank you for bringing this matter to our attention. If you answered no to any of the questions on the TPV phone call then you were not enrolled in our services and will at no time be billed from us. I have reviewed our system and it does not appear...

that you were ever enrolled. We apologies for the sales people that came to your door. We do not allow such conduct and will be doing an investigation into their conduct. If you have any further questions please let me know.  Customer Service

As the matter is being addressed through the [redacted], any further issues must be addressed through that entity.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  The organization claims it launched an investigation back in Dec 2015 when I reached out and expressed my dissatisfaction. Major Energy forgot to include that their rates are much higher than that I'd [redacted], and the salespeople will say anything to the customers to close a sale.  I was told that Major Energy is competitive with all energy providers in addition to being coached in how to respond to the third party verification. They never mentioned that in their responses. How I was coached on how to respond, and was told everything would be fine; by the sales man.  I never claimed a bait and switch, and if that is what Major energy and their attorneys extract from my previous grievance that speaks on how they are attempting to make me seem like I'm not being straight forward.  i do not have a motive to invent foolish tales; I'm just speaking the truth. Major Enegy practices unethical behaviors if my neighbors had the means and resources they would all say the same thing.   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,   I will call you.

We apologize for any inconvenience the customer experienced. Customer called to cancel our company's services on 1/**/15. A cancellation request was submitted to the utility company that day. The utility company fully cancelled the services on 2/**/15. Customer was informed that we would need...

to perform an internal investigation to confirm customer's allegations. A copy of a government issued ID is necessary as part of the process. To date, it has not been received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My spouse never signed anything. Someone knocked at the door, claiming to work from [redacted], and asking about the bill. That's when they got the account number and other info, but my wife did not sign any agreement. Second point is that I never received any letter in the mail saying I am switching utility company. It is true that something was written on the bill of last month on the Electric Bill Comparison chart a statement that said "cost to purchase electricity from Major Energy" but I did not realize it at first because the amount was about the same that I usually pay. I just wrote the check and post it back. Third point is that [redacted] is not charging 0.208/kwh. They are charging 0.1504/kwh, which is less than your 0.17752/kwh. Charging me 0.1004/kwh for the rest of the billing cycle is not fair enough.                                                                                                                                                                                                     Sincerely, [redacted].
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As of 7/**/15 your company has failed to offer a resolution to the original complaint. You acknowledged your company was made aware of the sales respresentatives tactics to secure new businesses for Major Energy. As of 8/**/15 there is an outstanding $1,040 balance owed how does Major Energy plan to resolve this? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;     Thank you for reaching out regarding this matter. After a review of your account, it has been cancelled and all Early termination fees have been waived. Thank you and have a wonderful day. Sincerely, Customer Service Representative

To whom it may concern:     Thank you for reaching out to us regarding your concerns. Your complaint has been noted in our system as it was also noted when you reach out to use by phone and by email. As noted your account has been cancelled and you will not receive any bills or...

fees for cancellation. Thank you and have a wonderful day.  Sincerely,  Customer Service Representative

To whom it may concern;    Thank you for your response, however, it is generally understood that it is a person's responsibility to compare prices of things they purchase. Thank you.  Sincerely,  Customer Service Representative

To whom it may concern;     Thank you for taking the time to reach out regarding this matter. I can confirm that your account was never enrolled in our services and you will not recieve any bills. Thank you and ha ve a wonderful day.  Sincerely, Customer Service...

Representative

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT.    They clearly  didn't  address the refund section  of the complaint.  That's  my reason for the rejection. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I opend before complaint and after that they said they will notcharge cancellaion fee and we closed the complaint and then 1 week later they send cancellation bill and I contacted them and they said I have to pay this cancelleation bill
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],     Thank you for taking the time to further discuss this matter. However, you have opted for the status of "unsatisfactory response" however, your re-request is limited to those actions which have already been undertaken and you have been informed that those actions had in fact been undertaken. Therefore, without an additional request, beyond repetition of initial complaining facts, which have been addressed, I thank you for bringing this to our attention and your companies address, again, has been placed on the Do not Solicit list for all third party marketers. Thank you and have a wonderful weekend and Labor Day. Sincerely,Customer Service Representative

Hello,    Thank you for reaching out regarding this matter. As was discussed with our customer service, if you had never been signed up for Major Energy Services, your utility bill would have been higher, therefore, while we regret how you can to receive our services, we have placed...

you in the position that you would have been in had it never happened. While you may want to have us pay your entire energy bill for you, our policy is to place people back into the position that they would have been in had it never happened. We have done so and thus believe we have satisfied our obligations. Thank you.  Sincerely,  Customer Service

To whom it may concern,     Thank you for reaching out to Major Energy in regards to this matter. First we would like to apologize for any sales tactics that may have been unpleasant for you, that is not our goal and is not endorsed by our business practices or procedures. In...

order to clarify the position of Major Energy our business has a valid signed sales agreement which was verified by a third party verification phone call with you which reiterated your rights, responsibilities and the details of the contract which you were entering. After reviewing the contract and the recording of the third party verification, you signed a valid and enforceable sales agreement and agreed to all the terms in the followup verification phone call. In both the contract and the verification call you were expressly informed of your right to cancel without fees for 3 business days after the signing of the agreement. You failed to exercise your legal right to cancel without fee within the given time period under the terms of the contract. Furthermore it is not an advisable tactic to sign legally binding agreements in order to have salesmen stop talking. Rather if you would like for a person whom does not reside in your home to leave, simply tell them to leave and they have the legal duty to do so. Sincerely, Complaint Representative

We apologize for any inconvenience the customer experienced. A copy of the sales agreement and terms and conditions explaining the company and services is attached. Customer at no time paid a separate electric bill. When customer enrolled in March 2014, customer elected to...

have our company as the electric supplier, as opposed to the local utility. Customer's bill increased due to increased usage of electricity as reported by the local utility company. Customer's usage increased from 971 kWhs, to 1675, to 2248, and then to 2591. As such, the bill would of course increase. As a courtesy, the customer agreed to a $125 refund to resolve her dispute. As customer was billed in accordance to the terms and conditions, no further refund will be issued.

Please feel free to contact our customer support for assistance in account specific information. Thank you.  Sincerely, Customer Service