Major Energy Services

To whom it may concern;       Thank you for reaching out regarding this matter. We apologize for the bad experience with the representatives that came to your home. We are taking remedial steps to ensure that they do not repeat their offenses. As for your account it...

will never become active, our system has flagged your account and will not accept any enrollment requests and you have been placed on the do not solicit list. Thank you.  Sincerely,  Customer Service

To whom it may concern;       Thank you for reaching out regarding this matter. I have confirmed that your account was cancelled on 09/**/2016. However, regarding to your request for IMMEDIATE satisfaction, suppliers submit cancellations to the utility and the utility...

ultimately determines the exact date that your services return to default provider status. It usually does not take the quoted length of time, however, we are required to notify you that it may take that long, depending on the utilities prerogative. Apologies for your interaction with customer service, we will launch an investigation into the representatives who answered your calls and make sure they more politely handle customer issues. No cancellation fees apply.  Sincerely,  Customer Service Representative

We apologize for any inconvenience and it is unfortunate customer had a poor experience. The customer was offered to enroll on the variable rate plan and customer accepted. If customer wanted to be on a fixed rate plan, customer should have declined the initial enrollment.

Review: Was visited by "[redacted] (agent code [redacted]), a representative of Respond Power (partner of Major Energy) at my home on Thursday 6/**/14. Was led to believe I was signing for month to a month contract regarding electric supply services that could be terminated at any time without penalty. After signing the agreement and reading more closely, I saw that I would be locked into the contract for at least one year at a variable rate. Was not interested in such an agreement, and after further investigating the numerous complaints made against this company decided to terminate my agreement with them.

The agreement clearly states within the terms and conditions that the Buyer (myself) "may cancel the agreement at any time prior to midnight of the third business day after the date of this transaction." Filled out and detached the provided cancellation form and mailed it to the address specified within the agreement on Friday 6/**/14. Was not able to call Major Energy's office for follow-up regarding the cancellation until the morning of Monday 6/**.

On Monday 6/** at 9:54 a.m. made phone call to Major Energy at number listed in agreement (###-###-####). Spoke with representative "[redacted]" regarding the rescinding of the agreement/cancellation of the account. He was cordial and professional. He told me that the account had not been fully registered yet, and that since I was still within the 3 business day period from the initial signing and did not actually owe anything yet that canceling the agreement would not be an issue. Asked for utility account number as well as sales agreement number. [redacted] told me that anything received after this date (such as the actual agreement form I had signed, I assume) would be nullified upon arrival. I asked him for written verification that the agreement/account had been cancelled, and he told me that he would send verification via email within 10-15 minutes. The entire phone call lasted approximately 5 minutes.

Did not receive verification from Major Energy regarding cancellation of the contract. Called above number again at 11:45 a.m. (same day, 6/**) and spoke with representative "[redacted]." Informed her of above interaction with [redacted] and asked if she could confirm account was indeed cancelled as I had yet to receive verification. [redacted] was also polite and professional, informed me that the account was indeed "pre-cancelled." Told [redacted] of my concerns of not having actual written verification of the cancellation. She told me that [redacted] was a "stand up guy" and that if he said he would send en email to me, then he certainly would followup on it and do so. She said the it was possible the email was in "the queue" of other messages to be sent out and had not been processed yet.

At end of business day 6/**/14 still do not have any written verification that the sales agreement had been cancelled. While my interaction with the phone representatives was a positive experience, I am concerned that Major Energy will claim that I did not rescind the sales agreement within the 3 business day period, essentially trapping me in a year long contract with this company whose services I do not desire. I am requesting written confirmation that the agreement/account is indeed cancelled for my records in order to prevent this scenario from occurring.Desired Settlement: To receive written verification that the sales agreement, which I had signed Thursday 6/**/14, was in fact cancelled on Monday 6/**/14 after the interaction described above. Verification may be via email or written mail, as long as it is official company correspondence. I want proof of today's interaction regarding the cancellation of the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

A "majorenergy" rep came to my door stating that it was possible to get my light bill fixed to a lower rate because my electric company could charge whatever they wanted because the rate was not fixed. He said I didn't have to sign anything. So, I gave him my phone number and utility account number and he wrote it on what looked like a contract, on which, by the way he wrote 09-**-15 as today's date, when today's date is actually 09-**-15. I pointed out that mistake to him but he only corrected it on the white copy, 'mine' and not the yellow one, 'his'. (Interesting, seeing you only have 3 days to cancel if you sign it) he didn't ask me to sign it, my name wasn't even written on it. But then he started saying: "Once you switch you will go on a do not call list because if they come trying to ""sign me up again I'll be charged"". Then out of the blue he starts dialing his company so they could "record" the conversation "switching suppliers". I said: "Whoa!" "Red flags going up here!" I refused to get on the phone and said I want to look into this a little more and that I would call myself if I thought it made sense. He said 'alright or ok' and then left. I may be wrong but if I don't have to sign a contract then why does a rep on the phone need to record our conversation? And if they are only "helping me to get a lower fixed rate with my company" then why are they using the term "switch"? Oh! Light Bulb! Now I get it! You really want me to "switch" to your company unwittingly so you can charge what you want if the "lower rate" doesn't get approved, but too late, if you have recorded my voice agreeing to whatever you ask over the phone then now you have me hooked! No thanks...it reads too much like a scam to me! What do you think?

Review: I was inexplicably given a higher $/KWH rate which was astronomically higher than the going market rate. This variable rate was enacted at some point within the last year (I've contacted National Grid for a copy of the paperwork.) My electric usage was a mirror of last year however, ended up paying 2X more for the same usage. Furthermore, in January National Grid ceased automatic payments from a credit card. Without realizing I wasn't being charged each month I had a bulk bill, 4 months of power. To make matters worse, I was contacted that I had to make an IMMEDIATE payment or my power would be shut off. For a 1000sq ft apartment I was charged close to $1500 for 4 months of power & $532 for the month of February alone! I've already contacted National Grid and terminated Major Electric Energy LLC as my supplier and am currently contacting a lawyer as customer service was unable to resolve the charges. I am HIGHLY disappointed that this company would enact such shady practices to sign individuals up unknowingly for a variable rate. This is a distasteful & predatory practice. I take solace in knowing I wasn't the only individual ripped off by this company. I expect some sort of reduction/refund to the payment made.Desired Settlement: I expect the company to retroactively adjust my rate from 2 cents per KWH back to the fixed rate of .09 cents per KWH.

Business

Response:

Good Afternoon,

We are sorry the customer has had a bad experience. The customer enrolled in a variable rate plan with our company in September of last year. The rates on a variable rate plan fluctuate with the energy market. Unfortunately, the energy

market performed very poorly this past winter due to decreases in energy supply

and increases in demand due to the cold weather. While suppliers like Major

Energy/Respond Power base the rate on a daily rolling average and hedging, most

utilities purchase energy in massive block and adjust quarterly or

semi-annually. Because of that, sometimes suppliers find themselves with higher

rates than utilities. Eventually trends reverse and utilities are forced to

adjust their rates to make up for losses due to underpriced supply sold to

customers during high markets.

Currently the account is still active. If you would like to cancel or have further questions, please contact our customer service department and they would be happy to assist you.

Regards,

Review: Major energy corporation lied to me about lower energy costs they did not do as promised then our national fuel bill raised significantly I have tried to cancel no luck there they keep charging me an outrageous amount I am on unemployment and can't not pay such amounts would just like to cancel there service.Desired Settlement: Adjustment of the bill this company is lying and scamming me

Business

Response:

In regards to the complaint,

Review: a major energy representative came to my house on 12/**/14. offering me a good deal on supliling energy to my residence on a low kwh on my bill. the agents name was [redacted], agent ref code ( [redacted]) for that company. my sales agreement # is [redacted]. after agreeing on the kwh he promised, that any concerns was to call and they will solve any situation that comes along. After that during the two months that [redacted] did not send me any bill statments, I finally called and my bills would come during the second week of march. after getting them I notice a difrence in the kwh and shows from jan- feb was of 0.129. And the feb-mar hiked up to 0.1769, almost 40% difference. all that in 30 days! Even thought after many calls to the company I decided to cancel my service with them, but refused to give me a conformation # for my cancelation. they did not honor there side of the agreement. and they also did not return my calls.Desired Settlement: all I want is to honor our agreement, I did not expect this company to hike up my kwh without any explanation what so ever. Also want to have it credited out of my electric bill any adjustment made thrught this company.

Business

Response:

We apologize for any inconvenience the customer experienced. Customer was enrolled in a variable rate plan. In order to bill the customer, the usage must be submitted by the utility company. In this case, the utility has not sent any usage. As such, no billing information has been submitted on customer's account. Customer is strongly urged to contact the utility company and speak to a supervisor there in order for the issue to be resolved.

Review: account number: [redacted] new claim to cancel. My husband signed it but my name is on the [redacted] bill so it really dont count I did not sign it. My husband is not on my real [redacted] bill.

I man named [redacted] came to my apartment door, obviously the neighbors in the building let him in. He was posing as he was from [redacted] and called Major Energy a totally different

company, my husband was yelling to let him in but I was against it. My husband signed a paper for I see the account number on here and services. I want this service cancelled immediately or I am contacting the local police department as well as Revdex.com. I want to stick with the real [redacted] in [redacted] City, I dont want any other bills or services from any other company. He signed it on [redacted] December**, 2014, and I want this service cancelled by [redacted] December [redacted] 2014 since the Major Energy is closed on weekends.Desired Settlement: I want this service that my husband signed for account number [redacted] to be cancelled immediately. Do not have anyone come back to this apartment building, to try to

conduct services or I am calling the local police department to escort them out of here. He lied and said he was here for the electric but that was a big lie. I would like someone

from Major Energy to respond that they cancelled the service right away. I dont want to hear any offers on the phone, just cancel this service my husband just signed up for. I

never fell for it and so he did not me, he thought he was here for the electric or something that was a joke. CANCEL this Please! I am staying with the real [redacted] service I already

have.

Business

Response:

Customer has already contacted our company to request that that application not be processed. We have already processed customer's request.

Review: We signed a contract with Major Energy who promised us a saving of 15% per month from our current ComEd cost. The contract was signed in 2012, and we have continued to maintain an average of $.07 per KW. In January 2014, we noticed they raised the rate to $.08499 per KW. Then in February 2014, raised to $.18803 per KW. We contact ComEd who told us if we had been with them it would be $.055 per KW for the month. So we contact Major Energy to cancel the contract. [redacted]' told us we had to give a 30 day notice of cancellation in order to cancel with them. So we said ok, this is our 30 day cancellation notice and cancellation would have an effective date of 3/**/14. We received our last statement with Major Energy and they now RAISED OUR KW TO $.3498 per KW for our last month of service. This company coned us into a fraudulent variable rate. It does not even fall between a reasonable rate range with ComEd. We cannot afford to pay the unreasonable charges.Desired Settlement: We are requested a credit from Major Energy due to the unreasonable rate charged to us for our usage. It does not even fall between standard rates charged from ComEd which is their supplier.

Business

Response:

Good Afternoon,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market. We never guarantee savings.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I feel that when we requested the cancelation on February **, and customer service rep told us we couldn't cancel without a 30 days notice. So after we agreed to give a 30 day notice, Major energy then increased our KW to $.3498 a KW from $.18803 increase the prior month. How can a company justify a 600% increase after cancelation. That is fraudulent activity by Major Energy. I am still requesting a credit from Major Energy, because the increase was completely unacceptable after we requested cancelation. If you cancel a credit card with a variable interest rate, the credit company is not allowed to increase the rate at time of cancelation. So how is it legal for utility company to increase a consumer's rate by 600% and get away with it.

Sincerely,

Business

Response:

Good Morning,

Our last reply was responsive to the customer's complaint. We have no control over how long it takes the utility to process a cancellation. We apologize if we were not clear about that from the beginning.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

An apology regarding being miss informed by Major Energy is not an acceptable response. After being miss informed by their employee [redacted]', they should not be allowed to raise a consumers electrical rates 600% higher. I'm still standing my ground and requesting some sort of reimbursement or credit from Major Energy. They completely ripped off the consumer. I will be bringing this to a higher system if a credit is not resolved for the very aggressive increase in the KW rate during my cancelation process.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My husband and I were approached by this business to sign up for their energy services that were supposed to be cheaper than our current energy services through [redacted]. We rent and live in a private community that clearly states there is to be no soliciting (a sign is clearly posted) and this company still came to our front door and pressured us into signing up for their services. Because we felt uncomfortable with the man, who even entered our home, we signed up for the service with the plan to call and cancel right away. (We had just wanted to man to leave at this point) When I called to cancel, three separate times, I was unable to get through and then received our first bill for over three times the normal amount. I then called and was finally able to cancel but it did not go through in time for the following bill which was four times the normal amount we would have been charged for the same services. We now owe this company well over 1,000 dollars where we would normally only owe our usual electric company 300 total for both bills. The biggest issue was the way in which we were approached on private property that clearly states there is to be no soliciting. The owners of the property have approached this company on multiple occasions and told them they were not to be soliciting on the land, yet they continue to do so every Sunday when the [redacted]'s office is closed and they are unable to be stopped by them. We are now having issues getting through to the company once again to discuss the bill. They make it nearly impossible to talk to anyone about the situation and when I called to cancel they made it very hard to do so. Coming to our front door was illegal due to the clear no soliciting sign and the company itself makes it very hard to communicate with anyone about your charges or canceling.Desired Settlement: Our desired outcome it to have the two bills completely canceled and to be only billed by our usual electric company, [redacted] for the two billing periods. We do not feel it is fair that we are being billed by a company who illegally pressured us to sign up for their services.

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My issue is not with the company's high rates, although I find them to be outrageous. My issue is with the way in which we were approached at our door and nearly forced to sign the contract with them. I also have an issue with not being able to get through to personally speak to them on the phone. My husband and I have called a total of 9 times combined over this ongoing issue and have only talked to a representative once. We never get responses to our messages that we leave on the callback system. I am unhappy that I was unable to cancel after four phone calls before the first bill arrived, as my plan was to cancel immediately after the man had left our home. We were slammed by this company and felt obligated to agree to their terms especially after the man entered our home. We also live in a private community that has made it clear to this specific company that they are not to be soliciting and there is a formal no soliciting sign posted on the property. The rates are not the focus of my issue, the unethical practices are.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon,

We apologize that the customer is unsatisfied with our previous answer. The sales representative the customer interacted with is an independent sales agent that works for a partner vendor. That said, we will be reviewing sales practices with this vendor in light of the customer's complaint. We also would like to apologize for the difficulty the customer has had reaching our customer service department. Due to ongoing repercussions from the Polar Vortex, our customer service representatives have been dealing with an unprecedented number of calls. Again, we are sorry.

Regards,

Review: Account number [redacted] Gas PoD ID - PG[redacted] Electric PoD ID - PE[redacted]. I write in regards to the stated utility account number. The issue at hand is my son [redacted] used to be a former employee at Major Energy. At Major Energy he was promised an employee 12 month fixed rate .0599 Electric and .45 for Gas. However he was terminated from this company starting in October 2013. He was not informed that this 12 month fixed rate would be automatically converted to a variable rate without his permission. No paperwork was signed and no phone call was sent alerting us of this rate change. I expect Major energy to honor the 12 month employee fixed rate until the expected expiration date in May 2014 or at the very least refund the difference in rate price comparable to [redacted].Desired Settlement: Major Energy should honor the employee 12 year fixed rate from May 2013 until May 2014. Or at least refund the difference from Major Energy's gas and electric rate relative to the [redacted] variable rates.

Business

Response:

There was never a guarantee of a 12 month rate. [redacted] has been offered a fair price for any confusion he had.

Review: Major energy was trying to rip me off with rate hikes that they did not make me aware of. In Dec ** my KWH charge was 1771. In January ** the rate went up to 2276 which was a 77% increase. In February ** it again went up to 2745! THIS IS 54% increase from December and made my bill over 600 USD!!!! I am a single mother living in a small townhouse and this was outrageous!!!!!!!!!! Major energy did not notify me of this increase in any way. I called and they said they will send me a refund but I will not close this complaint until that has come. This is unacceptable.Desired Settlement: I would like a refund of anything I have paid for Jan ** and I refuse to pay Feb ** until the rates are appropriately adjusted!!!!!!

Business

Response:

Major Energy is unable to respond to this complaint as we do not have a customer by the name of [redacted], the address, or phone number provided in the complaint in our database.

We invite [redacted] to call our offices at ###-###-#### with her bill so we can attempt to find her account in our system.

Regards

Major Energy Services

Review: A salesman came to the door, falsified information about this company,stating it was an entirely free service the apartment complex I am in offers. I asked for terms and service agreement she said there wasn't one, and again it was a free program. Several months later over the course of three months this company charged me over 500 dollars, just for their service not including my BGE fee, and I live in a single apartment. I feel their actions were fraudulent and am requesting they be investigated.Desired Settlement: I think the business should at least compensate me for the last 3 months I have had to put up around 900 dollars for electrical fees, and at least be investigated for false advertising.

Business

Response:

To whom it may concern; Thank you for taking the time to reach out to us regarding this matter. Upon receiving your complaint I have researched your account and have determined the preliminary information. First, your account was cancelled and as of the writing of this (03-**-2016) you are no longer in our Energy program. I have pulled your physical application on which you signed the agreement for services. While it is true that it is free to apply for and free to cancel at any time, the program was not offering you free energy for the rest of your life. As energy is a scarce resource and costly to produce it is an unreasonable interpretation of a contract for energy services to assume that you are being given free energy. Major Energy is a supplier of energy and we offer competitive pricing and fixed rate prices to guarantee price protection, however, again we do not, and I am aware of no company that offers free energy to residential customers just for living in a home.Again you have been removed from our services and you will no longer be receiving our services, but KEEP IN MIND that your local utility which has taken over your electric utility IS NOT providing you electricity for free and they too will be expecting compensation for their services. Thank you and have a wonderful day. Sincerely, Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Obviously this representative completely ignored the point of me complaining. I am not not stupid I know energy costs money, The point was their sales person falsely advertised what they were offering. She did not discuss with me any of the rates and what I would have to pay if I exceeded a certain energy rate. I found this out when I called to cancel. This is not about me trying to get money. This company is crooked and takes people for fools. As I said before the sales person, who knocked on my door did not at any point inform me of the information this representative did. To imply that I am foolish enough to think they were were supplying free energy for life is an insult to my intelligence. No I do not think its was free for life, but I would never agree to something that was going to cause m energy bill to triple each month. I am done with this issue, I just wish that this be made public so others do not get scammed like me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I researched my bill from Orange and Rockland today to find out the company that STATED: I was overpaying with Orange and Rockland IS the company that is REALLY overcharging me - Major Energy Electric Services LLC. When I signed up initially with Major Energy in Aug. 2014 it was because the prices were lower than everyone elses! They are charging more than O&R. My bill jumped up 25.00 a month - thats 300 more than I was paying last year. So now im paying more when I was told MY BILL was going to go down. I am a person who does not know much about how the services worked but I believed that they knew and were helping me in good faith. I am also curious about their statement that they are "Official partners with the New York Knicks". I can't imagine why that organization would knowingly affiliate themselves with a company that is so obvioulsy ripping off consumers! They have staff that are not telling the customers the truth.Desired Settlement: Billing Adjustment and a letter stating they will train their employees to be better salesman FOR THE PEOPLE and to offer a product ONLY if its in the best interest of the customer. When the Saleswomen looked over my bills she should have told me this is not good for you ... You are paying LESS with O&R. TY for your time.. rather than sell me a service just so they can get commission.

Business

Response:

We apologize for any inconvenience to the customer. Customer enrolled in fixed rate plans for both gas and electric services. As Orange and Rockland's rate changes on a monthly basis, it is impossible to guarantee the rates will be lower.We shall cancel customer's accounts and waive the early termination fees. Customer's utility company will process the switch in service within 1-2 billing cycles. this process is not within our control. As a further courtesy, we will lower customer's rates for both gas and electric for the time it takes the utility company to process the switch.

Someone showed up at my door promising a lower, fixed rate on my electricity bill (after it had recently gone up significantly). He had Identification and appeared legitimate, promising that there was a way to get out of the contract before the 12 months were up without paying the $200 penalty. The paperwork states that you can rescind your authorization without penalty only up to three days after signing up and he specifically made a point to say you could cancel only AFTER 3 days - so if I had not read the paperwork thoroughly and just took him at his word I would have waited three days and been too late to get out of the contract.

After calling the company, the person I spoke with confirmed I had to cancel within 3 days of signing up and canceled the account for me. No way to confirm if it went through correctly.

Someone from this company showed up at my door and claimed to be promising a new, lower, fixed rate for my electricity, which turned out to be a blatant lie.

I have also filed a complaint against this company with the Attorney General's office. I also plan to call them and demand they end our service immediately with no penalty.

I blame mommy brain for even falling for their **, but this company needs to be shut down.

Review: Sadly I had the misfortune of having one of these random sales people stop by my door. I first told him to leave and then he came back and refused to leave until we signed up. I listened to his spill of information and he told me that I was going to better off with this company and I would save tons of money. I was stupid enough to believe this crap and I signed up. Roughly one month later I got my next electricity and gas bill not only with my normal companies charges but major energy charges as well costing 4x the amount of what my normal service was charging me. After I discovered this I tried calling the 1-800 number to no where for almost one full month and I would be on hold for up to 40 to 45 minutes and the call would all of a sudden end. I find that very convenient. Finally I tried to online person in a chat that the website offered, I got someone and I told them my problem and the conversation ended in between me giving the person my information to cancel over 5 times! Finally on a last ditch effort I tried again and luckily I cancelled both my gas and electricity and it is now almost two months later and I am still getting charges from a company I am starting to believe doesn't exist. I am not home two weeks out of the month and I unplug everything as I am a worry wart and someone how my bill last month was 353.00. I can no longer afford to keep paying this. I am disgusted with myself and this company. I should not have believe the sales guy who was going door to door I should stuck to my guns and called the cops when he continued to come back and I am more disgusted with this company for the lack of service the provide on their phone number to no where. I feel bad for myself along with any other poor individual who was stupid enough the believe that this company was telling the truth when the promised lower rates and money back. Oh and FYI just because we had a "cold" winter in the states that generally ALWAYS have cold winters it does not mean you can charge 5x literally 5x the amount that the energy company before was charging on a variable rate.Desired Settlement: I want this company to get a real number. If they can charge their customers such an astronomical amount then they can afford to have a call center with people on the other line. And if the wait is really that long then they should take their money and hire more people.

Business

Response:

Good Morning,

We are sorry the customer has been unhappy with her experience. This winter we experienced a drastic increase in call volume. We have taken steps to better address that volume and better serve our customers. We encourage the customer to call us with any remaining issues and are confident she will find it significantly easier to speak with a representative. As the customer notes, she was able to chat with a customer service representative in March. The customer's account was cancelled at that time. While we forward cancellation requests to the utility within 24 hours, it typically takes the utility up to two billing cycles to process the cancellation. The customer enrolled in a variable rate plan meaning the rate would fluctuate with the energy market. Unfortunately that market performed very poorly this winter and rates increased dramatically. We will take the customer's comments into account as we continue to evaluate the sales practices of our independent partner vendors. Again, our apologies for unhappy experience.

Regards,

Review: Back in November of 2013, I chose Major Energy Services, LLC as my natural gas supplier. I chose this company because of the advertised no cancellation fee and competitive lock-in rates. Upon signing up for service, I was quoted for a 6-month lock-in rate of 0.44900 per Ccf. My first bill in January reflected this rate of 0.44900. My bill for February had a rate of 0.78172 and my bill for March had a rate of 1.19990. I don't even want to know what the rate is going to show for April's bill. I've made attempts to call the customer service line for the provider, but keep getting a message that all circuits are busy. I also reached out via email but have yet to hear back. This is tremendously frustrating and after reading some of the other similar complaints, this company shouldn't be allowed to practice this way. Please help.Desired Settlement: Back in November of 2013, I chose Major Energy Services, LLC as my natural gas supplier. I chose this company because of the advertised no cancellation fee and competitive rates. Upon signing up for service, I was quoted for a one-year lock-in rate of 0.44900 per Ccf. My first bill in January reflected this rate of 0.44900. My bill for February had a rate of 0.78172 and my bill for March had a rate of 1.19990. I don't even want to know what the rate is going to show for April's bill. I've made attempts to call the customer service line for the provider, but keep getting a message that all circuits are busy. I also reached out via email but have yet to hear back. This is tremendously frustrating and after reading some of the other similar complaints, this company shouldn't be allowed to practice this way. Please help.

I'd like to remove this supplier as my natural gas supplier without any penalty. Also, I'd like to receive a full reimbursement for the difference of any usage of natural gas with a rate above the 0.44900. The following represents a breakdown of the excess money I've paid for each month. I would expect full reimbursement of these amounts, plus any amount for the next billing cycle for April 2014.

March (usage: 131 Ccf): Should have been charged $58.82 (131 x .449). Instead, I was charged $157.19 (131 x 1.1999). Overcharge of $98.37

February (usage: 218 Ccf): Should have been charged $97.88 (218 x .449). Instead, I was charged $170.41 (218 x .78172). Overcharge of $72.53

Desired reimbursement: $170.90 plus the overcharge for the up-and-coming April bill. Thus, the total reimbursement should come to approximately $257.

Business

Response:

Good Morning,

Since making this complaint the customer has been able to email with our customer service department and cancel the account. We are sorry you were dissatisfied with your experience. I have included some additional information to help explain how rates are determined.

Regards,

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers

should visit their state’s “energy shopping” websites to compare offers from

different suppliers. For a list of shopping websites, visit http://www.CompetitiveEnergy.org

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Although my account was cancelled, I was offered no reimbursement for the overage fees I paid for the months of service where the rate became variable. I still feel as if a "bait and switch' tactic was used in my instance. When I made the switch to Major Energy, I had chosen to take advantage of their fixed-rate, but then was given a variable-rate plan. I am seeking a refund of $257, which covers the cost of the variable rate versus the fixed rate for the services I received over the past 4 months.

Sincerely,

Review: Major Energy has increased charges on an electric bill. In the past three months charges have increased from 8 cents per kilowatt to 40 cents per kilowatt. this increased the bill over double the national average. This is unacceptable and can not be tollerated.Desired Settlement: Reverse the charge of $1467.84 on my February Electric bill.

Business

Response:

[redacted] had a billing error on his account which was corrected. He was sent a letter explaining to him not to pay the current charges as a corrected bill would be sent. His bill was reduced from $1467 to $696 as a result. Additionally, he called to cancel on 1/**/14 and will no longer be serviced by Major Energy on March * for his gas account and March * for his electric account. Finally, please note that the rates on the US Energy Market skyrocketed in January and millions of customers like [redacted] were adversely affected.