Major Energy Services

Review: Back in the summer Major Energy knocked on doors and offered people a fixed rate of .9% per kilowatt for a year. My mother and I both signed up. However, my energy bill was roughly $800 from them alone for one month. My bill has never been that much ever. They kept trying to blame it on the cold weather. However, when checking my bill the rate was .15% per kilowatt. I get no assistance and continue to get hung up on. One lady stated that she was going to check the voice mail created when I got the account to make sure that was my rate and call me back. That never happened. There is no way that I would sign up with a company that would charge me more than what my current electric company charges me. I would like assist in getting this matter resolved. I have cancelled my service today. The cancellation number is [redacted]. My electric account number is [redacted]. Thank you.Desired Settlement: I would like them to go back through my bills and honor that amount. Which will in turn make my bill half of what they charged me.

Business

Response:

In Regards to the Complaint

Review: I had someone come to my home and knock on my door and tell me that my new company was going to be majorenergy and I did not have to change anything that they are going to make my bill lower. I listened and then my baby was crying so I needed to take care of the baby and my mechanic was coming back to tell me what was wrong with my vehicle. I told the woman that I was not interested. She said she would come back later and talk or call me. I received a call approximately 2 to 3 days later thanking me for signing up. I told the person I never signed up for anything and they hung up. Today I received a letter welcoming me to majorenergy I immediately called and the Customer Service Representive named Kimberly (rude and unprofessional) asked me for my [redacted] Account Number I refused to give my private information to her and asked a number of times to speak with a Supervisor. I told her to do her job and get me a Supervisor. She said they are only going to tell you the same thing. I waited about 20 minutes and NO ONE came to the phone so I hung up and called [redacted] and spoke with their Customer Service Representative named Nicole (rude and unprofessional) they told me there was nothing they could do for me if majorenergy had my private information they would take their word for it and that they did not need any signature. I find this scary that someone could just take my information and when I called they told me they could do nothing for me their customer. I feel this is fraud and that majorenergy stole my personnel information and it may all so be a form of identity theft. Majorenergy also did this to my mother.Desired Settlement: My name is taken off of their customer list and that they destroy my personnel and private information. I do not want them to ever contact me and to stay off of my private property. I would also like an apology letter from Kimberly the customer service representative and the president of majorenergy confirming they were wrong and that they falsely enrolled my in something I NEVER SIGNED UP FOR OR GAVE PROMISE TO SIGN ME UP FOR. Thank You.

Business

Response:

To whom it may concern, W appreciate your bringing this matter to our attention so that we may better our services. We will cancel services and place you on the do not solicit list for all agencies as requested. I have opened an investigation into your account and have requested the documentation and recording of the required conversations for a valid enrollment. If I may request a time after a few days to arrange for a phone conversation so that we may come to a resolution regarding this matter. As for your mother's account, unfortunately without her name or more information I am not able to open an investigation into her account. Please feel free to reach me at ###-###-####.Sincerely, Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I do not want any contact with this company and as for my mother I do not need your assistance she fixed it herself as I did.

Sincerely,

Review: I am the property manager for an elderly and young disabled building where the majority of the tenants have limited or no English proficiency. Two men were soliciting utility services to our tenants at 7:30 PM on 8/**/2015. This is a private property, we have signs specifically stating NO SOLICITATION on both our entrance doors, these men were trespassing and strong arming our tenants to sign their obscure contracts.Desired Settlement: That this company not allow any persons to trespass on our property and/or solicit to my tenants.

Business

Response:

Dear [redacted]: Thank you for bringing your complaint to our attention so that we may better ourselves and our service practices. We have informed our third party agents that these practices are not proper and should not be undertaken. Your business has additionally been placed on our internal Do not contact list. We sincerely apologize for your negative experiences with Major Energy. Sincerely, Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The same two "Representatives" of Major Energy have come to our property the last three days in a row, after I filed this complaint and after we escorted them off he property. They always come after 5 PM when our office has closed. I have had at least 20 tenants come to the office to complain about this. Most of our population does not speak or understand English. We have been advising them to not open their doors or sign anything, but they feel threatened and will sign just to get the representatives to leave them alone. I believe at least one of my residents did call the police last night when he was approached by the representatives. My Resident Service Coordinator has been assisting the residents with canceling these contracts, which is very time consuming and a strain on our resources. This is not the first company to solicit at our property since the delivery of energy has been privatized. They are targeting apartment complexes with low income, elderly and many LEP persons. Thank you for your time and I look forward to these companies ceasing to trespass on our properties and the use of strong arming tactics.Sincerely,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], Thank you for taking the time to further discuss this matter. However, you have opted for the status of "unsatisfactory response" however, your re-request is limited to those actions which have already been undertaken and you have been informed that those actions had in fact been undertaken. Therefore, without an additional request, beyond repetition of initial complaining facts, which have been addressed, I thank you for bringing this to our attention and your companies address, again, has been placed on the Do not Solicit list for all third party marketers. Thank you and have a wonderful weekend and Labor Day. Sincerely,Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is some what satisfactory to me and the matter has been some what resolved.

Sincerely,

Review: A Major Energy Services company sales rep came to our residence and convinced my roommate to show her billing information that she used to sign us up for energy and gas services that we did not request.

More specifically, the representative convinced (or perhaps implied to) my roommate that she was a representative from our current energy provider and needed to look at our meter and bill to see if she could provide additional savings. She used this information to then enroll us in Major Energy Services electric and gas which then charged twice the rate of our previous energy provider.Desired Settlement: We were promised savings which we did not receive and signed up for a service that we did not expressly agree to. I don't particularly care about the money, I never want to deal with this company again. They are using predatory practices to enroll and overcharge consumers. I would like to see them fined and punished for their disreputable practices.

Business

Response:

Dear [redacted]: Thank you for taking the time to bring this matter to our attention. First of all we sincerely apologize for any negative experiences which are connected to Major Energy. We do not accept behavior such as implication of Utility affiliation and affirmatively denounce such action in mandatory agent training. Your account has been cancelled per your request.Sincerely, Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On October *. 2014 a gentleman representing named Colin S[redacted] Agent code [redacted], representing Major Energy was canvasing my area soliciting customers to switch to their service. As an incentive to switch a $200,00 "Obama Redund" was offered. This offer sounded a bit odd so after signing the contract an email was dispatched to the Mark B[redacted] of their Public Relations office requesting verification of this offer. In Mr. B[redacted] reply he explained this was a third party company hired to solicit new business and that the $200.00 refund offer was not endorsed or supported by Major Energy Services, I supplied the salesperson's information as requested and was assured the contact would be voided.

However. that has not been the case. After filing several complaints with my local service provider [redacted], my account was finally blocked, however in the interim I have paid $960.00 in fees to this company, had my services disconnected, filed a complain with the state energy commission, all in an effort to have their billing portion removed from this account. At this time it has become necessary to file a complaint with your agency concerning the contract issues with the company.Desired Settlement: A refund of $960.00

Business

Response:

To whom it may concern, After an investigation, the customer signed up for a month to month no commitment agreement for services. This enrollment was verified by a recorded third party verification phone call. During this phone conversation the customer's identity and authorization are confirmed. Furthermore this conversation notifies the customer the rights to cancel without fees at any time. Upon careful review of this conversation, the matter at issue here, a $200 "Obama Redund" offer, was never brought up or mentioned. Thank you for your time and consideration in this matter, I am eager to come to a mutually satisfactory resolution. Sincerely, Complaint resolutions

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca

let's be clear the company's response addresses the verification process, they did not deny that an email was dispatched to their public relations department on or about 10/*/15, addressing the "Illegal" tactics utilized by their representative. The contract in question was nullified by these tactics. The field representative for this company willfully utilized illegal sales practices in order to dupe unknowing customer's to switch services. When this representatives conduct was brought to the attention of his employer Major Energy Services, the contract in question was voided. As such NO fees should have been rendered. Upon further investigation this company has a history of utilizing these practices in order to obtain new business, the local supplier [redacted] is well aware of this on going issue with the above company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern, Thank you for reaching out regarding this matter. Major Energy does not support or condone any forms of sales tactics which provide misleading or inaccurate information or do anything less than full disclosure of the terms and conditions of the agreements for services. Sincerely, Complaint Respondent

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of 7/**/15 your company has failed to offer a resolution to the original complaint. You acknowledged your company was made aware of the sales respresentatives tactics to secure new businesses for Major Energy. As of 8/**/15 there is an outstanding $1,040 balance owed how does Major Energy plan to resolve this?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: [redacted] was my provider of national gas until a representative came to my home (December) and guaranteed me that I would save money by switching my provider. I was hesitant at first because I have had zero problems with my current provider, but the savings changed my mind. My previous budget billing was $76.00 dollars a month (small apartment and the furnace is my only gas appliance) and last month it was changed to $215.00 a month. When I called them I had expected them to tell me an error had occurred and it would be straightened out the next month. Instead I was told that their price on gas had went up, and [redacted] has better prices in the area because of their drilling operations.

[redacted] is the person I spoke to and he was very polite (no complaints against him). However he told me that I should have never been visited or made the guarantee for better pricing. I just closed my account (I am moving) with a due balance of $579.00, if I would have stayed with [redacted] I would have received a refund.

My bill had went up during the winter and I assumed it was because of the cold, so I bought an energy efficient furnace. However [redacted] charges $80 a month (my budget with them was $76 but moved to $117 after I switched) to use their lines and equipment with another provider. So even if major energy would have given me free gas my bill would have risen.Desired Settlement: I would like my past due oblations taken care of.

Business

Response:

We apologize for any inconvenience the customer experienced. Unfortunately, the energy market performed very poorly this past winter due to decreases in energy supply and increases in demand due to the cold weather. While suppliers like Major Energy/Respond Power base the rate on a daily rolling average and hedging, most utilities purchase energy in massive block and adjust quarterly or semi-annually. Because of that, sometimes suppliers find themselves with higher rates than utilities. Eventually trends reverse and utilities are forced to adjust their rates to make up for losses due to underpriced supply sold to customers during high markets.

Customer's account has since been cancelled. Since there was a valid enrollment, no refund is warranted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was guaranteed my bill would be lowered.

The fee to use [redacted]s equipment was higher than my [redacted] bill before I switched. My bill before switching was $76 on budget, after I switched it cost me $80 before any gas was used. This means that saving money would have been impossible. So telling me that switch would save me money was a lie that could have never been true.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience to the customer. We apologize for any confusion on customer's part. Customer has been billed in accordance with the terms and conditions of the variable rate plan. As such, no refund or adjustment is warranted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My questions have not been answered. I have basically been told "our subcontractors can make up whatever they want in order to sell our service. However we cannot be held responsible for what they guaranteed you" and "yeah it took us 7 months for us to read your meter and realize your bill was going to triple, get over it"

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My contract with this company expired in June 2014. I did not renew the contract because the contract only lasted for a year and I was not interested. The company claimed that since I did not contact them, they decided to renew that contract. I called them to cancel it and they agreed to cancel, but they claimed that they will charge me for another one or two months.Desired Settlement: I just want them to cancel that contract they renewed. I will not pay them anything after my original contract expired.

Business

Response:

We apologize for the inconvenience the customer is experiencing.

Customer's agreement was signed on 6/**/14. However service did not begin until 7/**/14. This is because a new supplier can not begin servicing an account until the next meter reading. In this case, the customer enrolled in the middle of a cycle and we did not begin servicing until the beginning of the next cycle on 7/**/14. A supplier can only be switched effective the next billing cycle after a request to switch has been made.

Further, as it is explicitly written on the sales agreement in the Customer Disclosure Statement, "After Initial Term, unless otherwise agreed to, renews on a month to month basis at a variable rate methodology, until terminated by other party. For more details see Section 2 - Term."

Thus far, customer has been serviced for 12 months, as agreed to in the initial agreement. Customer called to cancel on 7/**/14, which is in the middle of a billing cycle for this customer. We will continue servicing the account until 8/**/2014, which is the end of the current billing cycle. A supplier can only be switched effective the next billing cycle after a request to switch has been made.

No refund is warranted in this circumstance.

Review: A couple of months ago a Sales Representative from Major Energy came to my door advising that she was representing the company which provides Gas and Electricity to [redacted] and they were offering a new very low rate for households of 6 or more people (we are a couple with 4 young children). The way she explained it was that I would not be changing anything from my current provider, but just taking advantage of a new rate for large households. She advised they were making this offer to stop customers changing to 3rd party providers, and protecting them with a locked in lower rate. She asked to see my latest [redacted] bill and she told me she could lock me in to a much lower rate. She looked at the bill and said I was overpaying and could save alot by changing over. I took her word for it as I really did not understand the bill. She did explain that there were cancellation penalties involved and I told her that we were moving abroad in the middle of the year and we would have tenants moving in to our property. She advised that that would be no problem as long as the account was kept at the house. I figured that our tenants would need Gas and Electricity and since I presumed she was signing me up for a better rate at the same suppliers we had...what harm....She filled out the forms and had me sign them. She then called in to a number and told me what I had to say to the company in a recorded conversation.

Yesterday I received my first bill. I was wondering why the gas was so expensive. I had a good look over my bill and past bills, and discover that the rate she had locked in (0.8160) was almost twice what [redacted] charged (0.425148) on the same billing cycle. I then looked over several past bills and realized that her rate was much higher than the rates I had EVER paid - even in the colder months when the rates tend to be higher. I was shocked and feel I have been taken advantage of. I felt sick. This is alot of money for us - a family of 6. This Sales Rep who was familiar with the complex Energy Bills clearly saw that the rate I had with [redacted] was lower than the rate she was offering me, but took advantage of that fact that I was not familiar with the bills (which make no sense to me).

I called Major Energy this morning to see if there was some kind of mistake with the rate. The Customer Service Rep basically told me that the rate was correct and I had signed a contract and if I cancelled I would have to pay the cancellation penalty of $200 x 2 (gas and electric). I requested that they waive the fee as I felt that the Sales agent misrepresented the product and it was outrageous that they were charging me a much higher rate. I asked to speak with a [redacted] and was told that it was no use, no one would waive the fees. She advised she cancelled my account and forwarded my info to their collections department.Desired Settlement: Waive the cancellation penalties. I am happy to pay the overpriced gas that they have currently provided me for any billing cycles they are on, but I would like the 2 x $200 cancellation fees waived. I feel their Sales Practices are deceitful and they take advantage of people who may not necessarily understand how the system works. Very shady...

Business

Response:

Good Morning,

The customer enrolled in a variable rate plan with our company. All of our sales agents are required to wear Major Energy or Respond Power branded clothes and identification badge. They are strictly prohibited from representing themselves as representatives of the local utility. That information is also confirmed on the sales agreement (see attached.) The

rates on a variable rate plan are subject to change based on market conditions.

Unfortunately, the energy market performed very poorly this past winter due to

decreases in energy supply and increases in demand due to the cold weather. While

suppliers like Major Energy/Respond Power base the rate on a daily rolling

average and hedging, most utilities purchase energy in massive block and adjust

quarterly or semi-annually. Because of that, sometimes suppliers find

themselves with higher rates than utilities. Eventually trends reverse and

utilities are forced to adjust their rates to make up for losses due to

underpriced supply sold to customers during high markets. The account has now been cancelled.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Firstly, the contract that Major Energy has attached to their response is not even me - same name, different address. I have provided all the details of my contact, address etc in my initial complaint so it should not be too difficult to gather the correct information.

Secondly, the contract which the Major Energy Sales Rep misrepresented to me IS a fixed rate. In all seriousness, who in their right mind would agree to a 12 months fixed rate that is twice what I was previously paying. The Sales Agent was very deceitful not only in misrepresenting their Gas rate as being much cheaper than I was currently paying, but also in advising me that I would be able to transfer my contract to our tenants who I advised would be moving into our house mid year. I was very clear that we were moving abroad mid year, and I could not be tied into a 12 month contract. She advised me that that was no problem and that as long as the contract stayed with the address, then it was fine. When in fact, I was informed by Customer Service when I called to cancel, that the contract could only be kept in our name and transferred to our new address - which of course is impossible as we are moving to the other side of the world.....

I have cancelled my contracts with Major Energy and would like confirmation that the 2 x $200 cancellation penalties (Gas & Electric) have been waived. As I mentioned in my initial complaint, I am happy to pay whatever I owe to Major Energy for our Gas and Electricity usage whilst we have used their services, but I would like the above fees cancelled. Major Energy really needs to address issues with their Sales Reps who are obviously using dishonest tactics to obtain sales. It's obvious by the number of similar complaints on this site that they have a problem in this department.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

Our apologies for providing the incorrect information in our last response. The customer agreed to 12-month agreements for the gas and electric accounts. The signed sales agreement is attached for confirmation. Fixed-rate plans offer the security of a consistent rate, but may at times be more expensive than the current market rate. The early termination fee has been prorated.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In the past 15 months with [redacted], the most I EVER paid was 0.5440 per them.

On the day that your Sales Person came to my house, she asked to see my most recent bill (Jan 2014). I had paid [redacted] 0.417481 per them for that month. After looking at my bill, she advised me that I was paying too much and that she could lock me into a much cheaper rate a special rate for households larger than 6. The rate was 0.81600 per them. Obviously this is no where near as low as what I had historically been paying, but I took her word for it as she seemed trustworthy and I was here with my 4 young children and things were a little hectic. This was obviously VERY dishonest on her part as she would have seen that the current rate I was paying was much cheaper than the rate she had me sign up for.

After receiving my first bill and being shocked at how high it was compared to normal, I then took time to look over all my past bills and get to the bottom of this and realized that your so called "special saving rate for large families" is actually much higher than I have ever paid in the past, even at the peak/highest rate with [redacted]. I called your Customer Service to cancel and was advised it will be 2 x $200 to cancel. Recently I have received a "Early Termination" letter advising that the fee is actually $75. I am not sure if this covers cancellation for both Gas and Electrical. But I would like this fee waived based on the deceitful Sales Practices of your employees. I have paid for all my Gas and Electricity usage this far. As I understand, the whole point of a fixed-rate plan is that you will save at times, and then at other times you will not. Your rate of 0.81600 per therm is not even CLOSE to the MOST I have ever paid....

This has been a lesson for me that I should not trust door to door Sales People and ask more questions. However, I feel Major Energy should also bear some responsibility because of their dishonest employees.

I would like Major Energy to waive the $75 early termination fee (and also if I am to expect another for electricity - waive this also).

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was informed by Major Energy Services that my gas bill would be cut in half when I switched to them, when it fact it was doubled. I called the company and informed them I would like discontinue their service. The woman I spoke to'' [redacted]'' informed me that she had cancelled the service and informed us that "the going rate is a bit high right now". Months later I receive a bill that states I still have Major Energy services as a gas provider. I called [redacted] gas and asked for help in resolving the issue. The woman I spoke to cancelled it on [redacted] gas's side , stating that she never received electronic verification that it was cancelled. She also informed me that it would take a month to process. I then called Major Energy services again, to cancel , for the SECOND time. I was informed by [redacted] that it was never cancelled in the first place and that they had no record of cancellation. Another thing about this situation is that Major Energy services/ [redacted] gas allowed my boyfriend to make changes to MY account , without a social security number verification, as well as the fact that he is not named on my account as someone who can be authorized to do so.Desired Settlement: I would like my service cancelled, as a well as a refund for the bill to what my regular rate should be.

Business

Response:

Good Afternoon,

The customer enrolled in a variable rate plan with our company. While the representatives of our partner vendors may state that historically our variable rate plans have saved customers money, they are prohibited from guaranteeing any savings. The rates on variable rate plans fluctuate with the market. Unfortunately, the energy

market performed very poorly this past winter due to decreases in energy supply

and increases in demand due to the cold weather. While suppliers like Major

Energy/Respond Power base the rate on a daily rolling average and hedging, most

utilities purchase energy in massive block and adjust quarterly or

semi-annually. Because of that, sometimes suppliers find themselves with higher

rates than utilities. Eventually trends reverse and utilities are forced to

adjust their rates to make up for losses due to underpriced supply sold to

customers during high markets.

According to our records, the account has now been cancelled. We only appeared on one of the customer's bills. If you have further questions, please contact our customer service department. For budget billing and payment plan information please contact your local utility.

Regards,

Review: A few months ago, I filed a complaint with the Revdex.com, stating that I was lied to and pressured into signing up for Major Energy services (Complaint #[redacted]), and wanted my contract with them nullified and did not want to hear from again. Eventually, I received an email from Major Energy stating my contract had been cancelled.

Lately, they've been calling me daily around dinner, identifying me by name (meaning they've held on to my personal information) and telling me to sign up again; trying to convince me that it was stupid to ever cancel my contract and that my huge bills are because I cancelled my contract with them. Aside from the demeaning harassment, I'm worried that they are implying my bills are uniquely higher because I cancelled my contract, as opposed to any of my neighbors who have never made a contract with them in the first place. Ever since the contract was cancelled, my energy rates have been significantly higher than before Major Energy was ever involved.Desired Settlement: Please make them stop calling me. If Major Energy is doing something to cause me to pay more for electricity, please make them stop. If it could be proven that my Energy bills are higher because of Major Energy's involvement, please give me my money back. I don't honestly expect the money back, but please, please make them stop.

Business

Response:

Good Afternoon,

We are sorry the customer continues to be displeased with our company. We have requested the removal of the customer's information from the marketing lists used by our partner vendors. We also recommend that the customer sign up for the national do-not-call list here: [redacted]

Regards,

Major Energy came to my door and acted as if they were representing my electric company. The guy explained to me that my electric was unusually high and would be able to provide electricity at a lower rate. I then told him I wasnt interested but I would hear him out not wanting to be rude. After hearing his examples of how my bill would go down he then said his phone was dead and could he use my phone to make a call after the call he then handed me a yellow paper with all my information I'd given him thinking they were actually representing my electric company. It was then after he left that I realized he was not from my electric company and with a company called Major Energy I feel like I was bamboozled into signing a agreement under false pretenses. This company should be stopped they have a sign of the Revdex.com logo on it but considering all the bad reviews I've read about this company there is no way they could be legit. Thanks in advance

A scammed american

Review: A salesperson from major energy come to my home and got my wife to sign up for their discounted program for electric savings discount

Their got my wife sigh for the servie without asking me if I wanted for the household

I have been unable to contract the company by phoneDesired Settlement: I want Major Energy to cancel our service at once without charging us for their services

Business

Response:

Good Afternoon,

We are having trouble locating the account based on the information provided. Please provide your account number and the account holder name so that we can best respond to this complaint.

Regards,

Review: I have been changed from [redacted] to Major Energy as electric service provider. I am the primary and only account holder and I do not know how they got my information. They say they spoke to my wife and that's makes the contract invalid.Desired Settlement: Personally I would like a refund from what this company charged me last month, and to adjust this bill rate as last month/or as [redacted] my solely provider. Also to go back to [redacted] and also these company should change their unfair/illegal practices.

Business

Response:

We apologize for any inconvenience the customer experienced. In Massachusetts, the spouse of the account holder may switch to a third party supplier on a account in the name of the other spouse. 1-2 weeks after the agreement is signed, our company and the local utility company sends letters in the mail where the customer is advised of a pending switch in electric suppliers. At that time, the customer may call our company to stop the change in services. No call was made. Therefore, the sales agreement constitutes a valid enrollment. Even if a refund is warranted, none is possible here. Customer's local utility company would have charged customer a rate of $0.208/kWh for the same service if customer was not enrolled with our services. Through our company, customer was charged at a rate of $0.17752/kWh. Therefore, with a usage of 274 kWhs, customer experienced a savings of $8.35. As a courtesy, we will lower the customer's rate, effective 2/*/15, to a rate of $.1004/kWh. Customer will be on the then-current variable rate from 1/**/15-2/*/15 and the new rate mentioned before beginning 2/*/15 and until the service switches back to the utility company. Therefore, customer will see a blended rate on the next bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My spouse never signed anything. Someone knocked at the door, claiming to work from [redacted], and asking about the bill. That's when they got the account number and other info, but my wife did not sign any agreement. Second point is that I never received any letter in the mail saying I am switching utility company. It is true that something was written on the bill of last month on the Electric Bill Comparison chart a statement that said "cost to purchase electricity from Major Energy" but I did not realize it at first because the amount was about the same that I usually pay. I just wrote the check and post it back. Third point is that [redacted] is not charging 0.208/kwh. They are charging 0.1504/kwh, which is less than your 0.17752/kwh. Charging me 0.1004/kwh for the rest of the billing cycle is not fair enough. Sincerely, [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer gave the impression through his initial complaint that his wife enrolled, hence the comments regarding spousal enrollments. [redacted] is in fact charging $.208/kWH to its variable rate customers. To resolve the matter we will be sending to customer a courtesy refund of $25, effectively making customer's last bill at a rate of $0.086/kWh. The rate going forward will remain as previously stated. No additional refund or adjustment will be given.

Review: Was told by the sales representative that I would be saving money in comparison with other energy providers. This was true for a couple month by a faction of a cent. As soon as the high energy consumption month began around October the rate increased noticeably. Contacted the business to try and work out something after the bill rate remain high. That representative would not work with me at all. On top of that still try and tell me that the rate I was receiving was saving me money.Desired Settlement: Though I don't think it is going to happen, I would desire a refund on the amount that I didn't save during the months that the rate were greatly increased in comparison to Standard Offer Service price.

Business

Response:

We are unable to locate complainant's account in our system based on the information provided. It is recommended that customer calls our customer service center, with a recent bill in hand, to further escalate the dispute.

Review: I recently signed up for service with this company. The salesman was friendly in asking if I received a letter in my statement regarding the upcoming rise in rates. I did show his my current statement with my energy provider. Everything I thought was okay until I heard about a similar scam on the Baltimore news. I have been trying to contact them by phone with no avail. I just get music and no phone service. So, this leads me to seek help on another route because I do not want what happened to the people in Baltimore to happen to me regarding their energy bills. After seeing the report on the news and looking over my paperwork from them there is no documentation of a fixed or variable rate, or a length of time of the agreement. After calling their company and getting know response, I feel something is not right.Desired Settlement: Yes, I want this matter resolved. I want to make sure I have not been scammed and I want to cancel the agreement with this company.

Business

Response:

We apologize for the inconvenience the customer has experienced in reaching our company. A customer service representative will contact the customer during normal business hours, Monday-Friday, 9AM-5PM. The customer service representative will answer any and all questions regarding our services.

Review: I allowed two reps from major energy to enter my home and advise me of the services this company allegedly would provide.After much hesitation I agreed, but my very first question to the reps was if for some reason I was not satisfied with their service if I could cancel EARLY WITHOUT ANY TERMINATION FEES!! They both said yes!.So I was unhappy and cancelled,and now I am being charged $200.I refuse to pay because of false advertisement by the reps.It is not my fault that I was misinformed.I have made several attempts both by email and phone calls to resolve the issues but no one will answer the phone or respond to my emails.THIS COMPANY MUST BE RESPONSIBLE FOR THE FEES! IT IS A DISGRACE THAT THE NY KNICKS AND MADISON SQUARE GARDEN ARE AFFLIATED WITH MAJOR ENERGY!!Desired Settlement: major energy is responsible for the termination fee do to false information via their reps!!

Business

Response:

Good Afternoon,

We are sorry that the customer is dissatisfied with her experience. The customer signed a contract for a 12 month fixed rate plan (see attached application). The document states that there is no early termination fee for cancelling a variable rate plan, however, there is an early termination for prematurely cancelling a fixed rate plan.

Regards,

Consumer

Response:

I will not be responsible for incorrect information. When I asked about the contract I was clearly, verbally, told the I would not be penalized for service not rendered! Since joining, not once has my bills been low, the way I was promised!!! Not once!!

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have made several attempts via a phone call to discuss the matter and no one answers the phone!!! poor company ethics.I will not pay!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

We are sorry the customer has been having difficulty reaching our customer service department. We have been experiencing a drastic increase in call volume. We have recently taken steps to improve our ability to respond to customers.

Regards,

Review: I HAVE CALLED MAJOR ENERGY TO CANCEL ON 2/**/2014 AND ONE OF THEIR REP TOOK THE CALL AND CANCEL IT FOR ME, PROVIDED ME WITH A CONFIRMATION NUMBER AND PROCEEDED TO INFORM ME THAT SOMEONE WILL CALL ME FOR FOLLOW UP, OK MACH COMES, AND I SEE MY BILL, MAJOR STILL CHARGE ME FOR THEIR SERVICE, I CALLED THEM TWICE TO NO AVAIL, THE LAST TIME I CALLED I WAS PUT ON HOLD FOR 30 MINUTES THEN THE LINE WENT DEAD, JUST LIKE THAT, TRIED CALLING AGAIN SAME THING.

IT IS VERY FRUSTRATING HAVING TO DEAL WITH A SUPPLIER WHO MAKES IT DIFFICULT TO CANCEL A SERVICE. I NOW HAVE CONTACTED NATIONAL GRID AND REQUESTED THAT THEY TAKE OVER AS MY SUPPLIER. TOLD THEM THAT I AM SUPPOSED TO BE CANCELED WITH MAJOR, PROVIDED THEM THE CONFIRM# AND DONE, IM BACK IN THEIR SYSTEM, IT WAS A BAD DECISION SIGNING UP WITH MAJOR, FIRST OFF I NEVER SEE ANY DISCOUNT EVERSINCE I SWITCH WITH THEM ON 2010, AS A MATTER OF FACT MY BILL KEEPS GOING UP.Desired Settlement: CANCEL MY ACCOUNT ASAP AND ISSUE ME A REFUND FOR THE OVERCHARGE.

Business

Response:

Good Afternoon,

We are sorry the customer is dissatisfied with the time it takes to process a cancellation, but we assure you that it is standard. NGLI takes 1-2 billing cycles to process a cancellation. When you canceled your account on 2/**/14, NGLI does not start to service your account on 2/**/14. Again, it takes 1-2 billing cycles. Your current bill is accurate as it includes the 2/**through 3/**billing cycle. Should we appear on your next bill, then please contact our offices and we will gladly look into the matter.

Regards,

Review: Sales representative came to the door asking to speak with us regarding saving us money on our electric bill. He promised a savings of 10% every month off of our bill, and reassured us that their rates were much better compared to ours. Upon our first bill they had DOUBLED our normal energy costs, and this was confirmed by our normal energy service provider! Husband tried calling to resolve the issue, salesman misrepresented cost savings as they gave us a variable rate instead of a fixed monthly rate of savings.Desired Settlement: We want them to adjust our bill as it is normally 150-180 dollars, using their energy services we have a 350 dollar electric and gas bill that is way out of our budget range! We would like them to adjust and refund the extra amount as they promised us savings upon signing the contract. The sales representative was very misleading.

Business

Response:

Good Morning,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February **press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When the door to door salesman came over he verbally expressed the contract that we would save 10% by switching to them. He did not provide the stipulation of having to pay in excess 200 dollars if we did not choose a fixed rate or variable rate. We were not aware of either we were just aware of the fact that he would save us money by signing us up. Regardless of what the contract stated, he expressed to us that we would be saving upon switching to your service. We did cancel because I cannot afford to pay such an expensive energy bill every month, and they were not willing to resolve the issue for us.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: falsely claiming that my bill would be 10 percent less each month if not more when in fact my bill was over 50 percent moreDesired Settlement: Major Energy Sevices charged 0.86132 prr therm while my regular supplier charged 0.57 for the same period.

Business

Response:

[redacted] agreed to a variable rate contract. No savings were promised or guaranteed. (see attached)Variable rate contracts are based on market conditions.

The account has been canceled and will return to NIMO on 2/**/14

Review: Major Energy has been coming to my house for MONTHS, even though I have requested each time that they stop. Each time, they lie & state that I would not be "changing" anything, but simply choosing a supplier for my utilities. I have stated each and every time that I am not interested. Today when I asked what I do to get them to stop coming to my house, the woman stated "If you just take the discounts the law allows & sign up, we would stop!" I asked if placing a "Do Not Solicit" sign on my door, if that would stop them, the woman said "Technically, we're not selling anything." The woman harassed me for more than 10 minutes!Desired Settlement: I just want them to STOP coming here & to stop mailing me things!!!

Business

Response:

First of all, we would like to apologize to [redacted] for any sales tactics that were too aggressive or misleading. While we do not have any sales persons who work directly for our company, we have passed the concerns on to the outsourced vending partner who has sales personnel in that area.

Additionally, we have added the customer to the "Do Not Solicit" list which should prevent any further marketing from Major Energy.

We ask that [redacted] also consider Door-to-door marketing is not exclusive to Respond Power, and that other companies may stop by her door (or may have in the past). We also ask that she not necessarily associate all door-to-door sales persons as being from Major Energy, as the sales teams do not tend to visit the same residence over and over as described in her complaint.

Should [redacted] have any further concerns, she shold feel free to reach out to us directly at ###-###-####

Thank you

Major Energy