Major Energy Services

We apologize for any inconvenience the customer may have experienced. A customer service representative will be contacting the customer in order to resolve the issue.

Hello,     For your information I have included a link and a copy of the New Jersey state Law governing this matter.As you can see below, and feel free to investigate at the listed link, the New Jersey standard response to an improper enrollment is to refund the customer charges "[redacted]" Our customer service department refunded you the amount appropriate under state law.  [redacted] § 14:4-2.7 Slamming complaints and investigation    (e) If the Board finds that a customer has been slammed, the customer shall not be liable to its authorized TPS or its LDC for any charges in excess of those the customer would have been liable for had the slamming not occurred.  Sincerely,  Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 The same two "Representatives" of Major Energy have come to our property the last three days in a row, after I filed this complaint and after we escorted them off he property.  They always come after 5 PM when our office has closed.  I have had at least 20 tenants come to the office to complain about this. Most of our population does not speak or understand English.  We have been advising them to not open their doors or sign anything, but they feel threatened and will sign just to get the representatives to leave them alone.  I believe at least one of my residents did call the police last night when he was approached by the representatives.  My Resident Service Coordinator has been assisting the residents with canceling these contracts, which is very time consuming and a strain on our resources.  This is not the first company to solicit at our property since the delivery of energy has been privatized.   They are targeting apartment complexes with low income, elderly and many LEP persons. Thank you for your time and I look forward to these companies ceasing to trespass on our properties and the use of strong arming tactics.Sincerely,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:A gentleman named [redacted] called me from Major Energy Service Center.  I reviewed my complaint to him as stated in my complaint to you.  I was told that the plan I was on had a varying rate for gas and electric and at the time I was offered this service the rates were much lower.  I explained that I specifically asked the gentleman who came to my door that day if my bill would be lower or not.  I was assured it would be lower and my last two utilities bill were doubled.  I also told  him I understand what they did is not illegal, but is certainly unethical.  He told me he would cancel my account and it would take two months until I was back with [redacted]-my original supplier.  He said in the meantime, he can put me on the fixed rate for gas and electric for the remaining time and it will cost me less.  I said fine as long as it does not prolong me with their company any longer than necessary and I wasn't "joining up for anything."  As I stated to him, the average consumer does not know that when they are getting their bills and they are higher and I would think if the fixed rate was substantially less, the customer would be given that rate or at least informed of it.  Therefore, I have at least two bills of $450 and $475 for the previous two months where I know I was billed at least $150-$200 per month more than with [redacted] and higher than if I was put on the "fixed rate" with them.  He told me they will send me a $40 check to defray some of the cost.  I do not find that acceptable, as I have had [redacted] and 20 years plus and have never had a bill higher than $300/month regardless of the extreme heat or cold.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;    Thank you for bringing this matter to our attention. This in no way reflects how we train agents and it is not an acceptable form of salesmanship or behavior generally.Sincerely,  Customer Service

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was never contacted in regard of a lock in price of 60 cents guaranteed for 12 months. Your company is misleading customers with a variable rate and lower fuel bills. I never saved any money over the period of the contract, in fact I have paid outrageous amounts all year long! Shame on you and your unregulated business, preying on consumers! I will be informing the public via social media as to your unethical practices.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,      Thank you for reaching out regarding this matter. Your account has been cancelled and your early termination fee has been waived. If you have any furhter questions please feel free to call our customer service department.  Sincerely,...

 Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern:      Thank you for taking the time out of your day to bring this matter to our attention so that we may help you. We have opened an investigation into your compliant and the account to which you refer. After a review of your account our records...

indicate that you signed an agreement on 06/**/2010 With Major Energy Services for the supply of your gas needs through your National Grid Gas account. Furthermore, your bill notified you on a monthly basis that your Utility was National Grid but that you had chosen a Major Energy as a supplier and the name and contact information for Major Energy. Our records do show that a stop service notice was sent to Major Energy from the Utility on 04/**/2015. Once a stop service notice has been issued it is the sole responsibility of the utility to effectuate a return of service to the utility from a supplier. We do note that it took an unusually long time for the utility to take back service for the account after the stop service notice was placed. However, this is the utilities responsibility and they are the only party that has any control over the timing of accounts moving to and from suppliers. We are sorry for any inconvenience that you may have incurred due to the delayed return of your supply to the Utility.  Sincerely,  Customer Service Representative

To whom it may concern,      Thank you for following up with answers to my questions. After reviewing your file again in light of the information that you were able to provide me, your account is closed and we will deliver a refund for the rate as compared to the Utility for your time in our service program if necessary. Additionally, The agent who falsified your statement has been terminated as to avoid this occurring again. We offer our sincere appologies for this inconvenience and our assurances that this is not in keeping with our policies and practices. While uncommon, when these types of events occur we will do our best to take corrective action and make sure that you do not share in any of the financial burden of this shortcoming. Please call me directly at ###-###-#### to make sure that we are on the same page with getting this handled for you. Sincerely, Customer Service Representative

Dear [redacted]:     Thank you for bringing your complaint to our attention so that we may better ourselves and our service practices. We have informed our third party agents that these practices are not proper and should not be undertaken. Your business has additionally been...

placed on our internal Do not contact list. We sincerely apologize for your negative experiences with Major Energy. Sincerely, Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. They called me and explained that the representatives should not have convinced me to sign up the...

way that they had and that they will cancel the contract. I am very grateful they understood and helped me fix the problem.
Sincerely,
[redacted]

To whom it may concern,     Thank you for reaching out regarding this matter. Major Energy does not support or condone any forms of sales tactics which provide misleading or inaccurate information or do anything less than full disclosure of the terms and conditions of the agreements for services. Sincerely, Complaint Respondent

As stated in the original response, customer was placed on lower rates until the utility switches the service. Those rates became effective on 4/*/15 and will evidenced on customer's bills for usage in April. The rates were added as a courtesy and no further refund or adjustment will be given as customer was billed in accordance with the terms and conditions agreed upon at the time of enrollment.

Customer has already been provided proof of enrollment. It is attached again here. No refund will be issued as there was a valid enrollment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They didn't address the refund portion of the complaint.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern;      Thank you for reaching out to us regarding your complaint. After a review of your account I would like to ask you a question regarding the enrollment. I have a paper application with a signature of a [redacted] who claims to be your "spouse."...

Furthermore, I have a recording of a phone call verifying enrollment with a [redacted] claiming that he is your spouse, that he is authorized to make changes to the account, and that he does so authorize the switch. Please let me know if this person is not your spouse so that I may take appropriate actions.      Regardless your account authorization has been cancelled and you will not see our services on any bill as you cancelled before services actual began.  Sincerely,   Customer Service Representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
So you're telling me that you would rather have an unhappy customer then to provide great customer service to satisfy the wants and requests of the customer? Interesting. I will be continuing this dispute further with a lawyer and if I have to I will go to small claims court. It's good to know that you do not wish to resolve this matter. The reason I am upset is because YOUR salesman gave me false information! He had me sign the contract in such a rushed hurry without even giving me time to read it. Your salesmen just want to hurry up the customer to make a quick sale and it is WRONG! Maybe you should talk with your salesman "[redacted]" on the way he is handling customers and what he is telling them.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern,      Thank you for reaching out regarding this matter. After reviewing the account it appears that you have misunderstood how to interpret your bill from the utility. There are two charges on every bill from all utilities. The first is the...

distribution charge which is what the utility charges for operating the power lines and maintaining the infrastructure in the city. This has not changed and the utility will always charge you for this, however, there is also a second section which you must pay, and do pay regardless of who your provider is, which is the generation of electricity. This, the cost of generation, is what Major Energy provides to customers. Your agreement with Major Energy was to lock in a fixed rate on that generation. Major Energy solicits individuals to compare our prices with that which they have historically have paid to their utility or other suppliers and determine if we provide a financial incentive to sign up for our services. As a note, you account has been cancelled, if you have any further questions please feel free to call our customer service department. Thank you.  Sincerely, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the written confirmation that everything was cancelled despite the welcome call I received 12/*/2015. I hope time is taken to train your representatives on how to approach and deal with the public. 
Sincerely,
[redacted]