Marjorie Wells Beauty Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Laura M***

This complaint was resolved prior to us recieving it

Good Afternoon:In response to this Complaint, Diego ordered the service on 814, and the unit was delivered to him in early September of that year Virginia can reach out to me directly at ###-###-#### for more details, but I would like to explain that we are the Medical Alarm Company, we are not the Sales Agency We ship our equipment and monitor our 200,Subscribers We have never made outbound sales calls There are, however, Sales Agencies across the country that sell the medical alarm service and we, as the Medical Alarm Company, along with most other med alarm companies, purchase those accounts.A certain criteria has to be met before an account is purchased All sales calls are recorded, the Subscriber must confirm no less than times that they understand what the service is, what their monthly payments will be, and they provide their payment information at that time There would be no way that the Outside Seller would have been able to obtain Diego's credit card information, without Diego giving it to them Before the equipment is shipped, we contact the Subscriber to confirm they do want the service and want the equipment shipped to them From the day the equipment is shipped, the account is activated with the Monitoring Center, so that any time the equipment is connected, they have the Subscriber's pertinent information, in terms of name, address and phone number, if assistance is requiredThere is no contract and the service can be cancelled at any time, as long as our rental equipment is returned to us In the interest of excellent Customer Service, we will accept the loss of our rental equipment and close Diego's account There will be no further billing attempts.Sincerely,Pam C***Customer Relations Manager

Good Afternoon:I emailed the Return Label to [redacted] , so he would get it immediately. [redacted] simply has to put the Return Label on the box the unit was shipped in, or place the equipment in a bubble envelope with the Return Label affixed--whatever is easier for him, and take it to the... Post Office. Once the equipment is returned to us, his account will be closed. There will be no further payment attempts, once we are in receipt of our rental equipment. He should discard any invoices that were sent to him at this time.If there are any further questions or concerns, [redacted] can reach out to me directly at ###-###-#### or via email: [email protected],Pam C***Customer Relations Manager

Good Afternoon:I spoke with *** today, and all is resolved I apologized if *** was treated in a rude or disrespectful way We are expediting a replacement unit to her for delivery within the next two to three days We will send it as a "Signature Required", so we can be
certain that it is delivered to *** *** has my direct number, ###-###-####, so that she can always reach out to me with any questions or concerns I also requested that she contact me upon receipt of the unit, so that we can connect it and test it together, and make certain that all is working perfectly for her.Sincerely,Pam C***Customer Relations Manager

Good Afternoon:After researching ***'s account, I see that her daughter, *** spoke to Larry in the Customer Service Department on 6/**/and informed him that she will be returning our rental equipment As soon as we are in receipt of our equipment, ***'s account will be closed
To further clarify, we are unable to close an account until our equipment is returned to us However, we are not processing any invoices at this time because I see that there was an annual payment made on 1/*/in the amount of $ I see the next payment would not be due until 1/**/ In addition, once the equipment is received by us, that annual payment will be pro-rated for the remainder of the year that she did not use the service, and a refund check will be sent to *** We do need ***'s new address, if she is no longer residing at *** *** *** ** *** ** ***, so that we may send the refund check to the correct address.If there are any further questions or comments, I may be reached directly via phone at ###-###-#### or email: ***.Thank you.Sincerely,Pam C***Customer Relations Manager RESORT RDRESORT RDRESORT RD

I would be happy to assist, but I need ***'s Dad's info, in terms of his name and phone number This way I can access his account to expedite the refund please

Good Morning:I left a message for *** for her to please contact me In the meantime, I wanted to apologize to *** for being charged after she paid the lost unit fee We received ***'s check for $for the lost unit on 11/**/15, and her account should have been closed at that
timeShe was charged on 11/**/15, and a refund of $is due her In terms of *** never ordering or receiving the unit, she ordered the service on 5/**/and gave her payment information at that timeThe unit per *** Tracking #*** has confirmed delivery If *** could please look around the house for it and is able to locate it, we would be happy to refund the $for the lost unit fee. *** should feel free to contact me directly at ###-###-#### and can rest assured that her account has been closed, there will be no further billing attempts, and a refund of $will be sent to her.Sincerely,Pam C***

Good Afternoon:I left *** a message today that we will close *** account There will be no further billing attempts, although our records indicate that the GPS Device was not returned This is rental equipment, and when a Subscriber sends it back, it is refurbished, and sent to
another Subscriber In reviewing our database, the unit shows as unreturned and there is no other Subscriber that has possession of it However, in the interest of excellent customer service, Lois's account will be made inactive immediately.If *** would has any further questions or concerns, she may reach me directly at ###-###-####, ext*** or at ###-###-####.Sincerely,Pam C***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My main complaint is regarding the customer service providedWhile I understand that they have apologized and have offered me a cheaper service due to the device not working, I would like to ensure that something is being done about the horrible customer service we receive when calling inWe were told we were being transferred to a manager and left on hold for over an hour in a half only to realize they closed the office and just left us on holdWhen we tried to return the button and cancel the service we had to ask for the mailing address about times very sternly and then Kevin read the address by number and letter with a 10-second pause between each oneThere is no mention of anything being done about the horrible customer service the company provides.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Afternoon:I spoke with *** yesterday to resolve everything for her and ***Per the tracking information *** provided me with, the unit was returned to us this morning, and ***'s account was closed There will be no further payment attempts, and we will send a refund check to
*** for the payment she made to us in the amount of $ I suggested to *** that perhaps it would better serve *** to have our in-home system with the small, lightweight waterproof button that she can wear on her wrist for protection inside her apartment, accompanied by our Help Now Device for protection outside her apartment The in-home device provides the waterproof wristband feature that she had requested, and she doesn't have to be bothered with charging the system, as with the GPS Device she was originally sent In addition, for outside protection, the Device runs on batteries, so that device does not have to be charged every few days, either When the device is pressed, it will connect her to the local (Paramedics) wherever she is in about seconds I offered the in-home and outside service to *** for a reduced rate, totaling $per month *** will discuss this with *** and get back to me.I apologized to *** for any inconvenience that she and *** experienced, and assured her that they can always reach out to me directly via phone: ###-###-#### or via email: ***.Sincerely,Pam C***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
WE STILL HAVE NOT RECEIVED THE MONEY THEY TOOK FROM MY MOTHERS ACCOUNT I TALKED TO PAM C*** AND SHE SAID A CHECK WAS MAILED ON THE ** OF NOVEMBER BUT WE HAVE NOT RECEIVED IT I DO NOT UNDERSTAND MY MOTHER GETS ALL HER OTHER MAIL SO I DO NOT KNOW IF THEY REALLY MAILED A CHECK OR NOT I ASKED PAM WHY THEY COULD NOT DEPOSIT THE MONEY BACK INTO MY MOTHERS ACCOUNT THEY HAVE NO PROBLEM TAKING IT OUT AND THIS IS NOT A CREDIT CARD AS SHE STATED THEY ARE DEBITING MY MOTHER PERSONAL CHECKING ACCOUNT AFTER THE RUN AROUND WITH THIS COMPANY I DONT REALLY BELIEVE THEY MAILED THE CHECK WHERE IS IT THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH ALL I WANT IS MY MOTHERS MONEY REFUNDED AND ALL I GET IS EXCUSES MY MOTHER LIVES ON A FIXED INCOME AND NEEDS HER MONEY NOW IM TIRED OF THE EXCUSES SOMETHING NEEDS TO BE DONE TO STOP THIS COMPANY FROM TAKING ADVANTAGE OF THE ELDERLY
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good Afternoon:I spoke with *** today to apologize for her grandfather's negative experience I further explained to her that I would be happy to provide months of free service and offered the rate of $per month, if they chose the in-home option for Ronald because of the
difficulties they had with our outside device In addition, I have arranged to send a refund check of $to Ronald.*** informed me that they have gone with another company; however, I do want ***, Ronald, and family to know that they can reach me directly any time at ###-###-#### or via email: ***, if I can assist them in any way or if they do change their minds I assure them they would always deal with me directly and would have 100% Customer Satisfaction.Sincerely,Pam C***Customer Relations Manager

Good Afternoon:We are sorry that *** chose to leave our service, after having been a loyal and satisfied Subscriber for years We received her equipment, and her account was made inactive on June **, We have tested it multiple times, and it works just fine Perhaps,
there was something going on with her phone line, as she mentioned that neither the phone line or unit were working for days If there was a problem with the phone line, that would cause our unit to be inoperable.I also wanted to apologize if *** feels she was treated in a rude or disrespectful way by any of our Customer Service Representatives We are looking into this further, as Customer Service is and always has been the most important aspect of our business.In terms of the 2-year contract that was signed and sent back to us on March **, 2014, a copy is attached *** had come on board with us in October of There was no Contract at that time--the Agreement at that time was month to month. However, after having been with us for four years, she was offered a two-year Contract as a price-protect to continue the service at the rate of $per month.Due to the sequence of events and our appreciation of ***'s business for so many years, her contract is null and void at this time There is no payment due us.If there are any further questions or concerns, *** can reach me directly at ###-###-####.On behalf of Lifewatch USA, we extend *** and family our best wishes.Sincerely,*** *** *** ***

Good Afternoon:I emailed and left a phone message for Andy to please contact me, but I have not received a response What I wanted to explain to Andy is that we are the Medical Alarm CompanyWe ship our equipment and monitor our SubscribersWe are not a Sales AgencyWe have never made
outbound sales calls There are, however, sales agencies across the Country that sell the medical alarm service, and we as the Medical Alarm Company, along with so many other med-alarm companies such as Lifeline and Connect America, purchase those accounts There is, however, certain criteria that must be met in order for us to purchase an accountAll Sales calls must be recorded; the Subscriber must confirm no less than four times that they understand what the service is, what the monthly rate will be, and the Subscriber provides their payment information Before we ship the equipment, we reach out to the new Subscriber to confirm that they do want the service Kay confirmed on 3/**/that she did want the medical alarm equipment shipped to her We must put the first payment through before we ship $worth of rental equipment, to insure that future payments will clear However, we do not process another payment for weeks, to give the Subscriber a chance to receive the equipment, get it connected, and use it for at least a day period, before the next payment is processed If the equipment is returned to us within days from when it was delivered to the Subscriber, we certainly refund the initial payment We have not yet received Kay's equipment, but we will certainly refund her payment of $when the equipment is returned to us, and we will cancel her account We shipped the equipment free of charge, but it is company protocol that if a Subscriber wants to cancel the service, it is their responsibility for the payment of the return to us.We have put Kay's phone number on a Do Not Call List I apologize if Andy felt the Customer Service Rep was rude when stating that he could not guarantee that no further calls would be made to Kay regarding the Medical Alarm ServiceThe Customer Service Rep should have explained it more clearly that while we put Kay's phone number on a DNC List with the handful of outside sellers that we deal with, it does not guarantee that other sales agencies will not contact her.In response to Andy's comment that we are taking advantage of the elderly, we are proud to be in business for more than years, servicing more than 200,satisfied Customers nationwide, and we are proud of our A+ Revdex.com Rating.If there are any further questions or concerns, Andy may reach out to me directly via email: *** or phone: ###-###-####, ext***.Sincerely,Pam C***Customer Relations Manager

Hi:*** did not provide the Subscriber's information, so I have no way of researching the account to assist her with this ComplaintI called *** and I emailed her, but have not heard anything back.If *** could contact me directly at *** or call me at ###-###-####, I would be
happy to help.Sincerely,Pam C***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I called the customer service manager back after she left me a voice message and left information on my moms accountHave not had a return callsince the Easter holiday came into play, not sure if that means it was resolved or notI would be more than happy to deal with them directly from now on
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***