Marjorie Wells Beauty Shop

Good Afternoon:I spoke with [redacted] today and explained to him that once our equipment is returned to us, we will refund the $34.95 payment. in addition, I informed Michael that we are the Medical Alarm Company; we are not the Sales Agency.  We have never made outbound Sales Calls....

 There are, however,  hundreds of Sales Agencies across the Country that sell the Medical Alarm Service and we, as the Medical Alarm Company, purchase those accounts as do all the other Medical Alarm Companies.   There is a certain criteria that must be followed.  All Sales Calls are recorded, the Subscriber must confirm no less than 4 times that they understand what the service is, what the monthly monitoring fee will be, and they provide their payment at that time.  I will obtain the Sales Recording to make certain the proper protocol was followed with his mother.   We have been in business for more than 35 years and will not have a Sales Agency damage our good name and reputation.  We are proud of our A+ Rating with the Revdex.com.I also apologized regarding the phone issues he experienced, and assured him that he can contact me directly at ###-###-####, if he has any future questions or concerns.Sincerely,Pam C[redacted]Customer Relations Manager

Good Morning:We thank [redacted] and her family for their business all these years.  I apologize if [redacted] felt she was treated in a rude way. I spoke with [redacted] this morning, and she informed me that she did receive a refund for the July payment, but not for the month of June.  I explained to...

[redacted] that they were not due a refund for the month of June because the unit was received and made inactive on June [redacted].  Therefore, we could not process a refund for the month of June.  [redacted] understood that, but told me she had not received the refund for the $100 Deposit that was paid to us at the time her mom signed up for the service.  I told [redacted] she was absolutely entitled to that.  I have already spoken with our Bookkeeper and the $100 Deposit Refund is being processed. [redacted] should have it within the next week.If there are any further questions or concerns, [redacted] can reach me directly at ###-###-####.Once again, we extend our best wishes to [redacted], and family.Sincerely,Pam C[redacted]Customer Relations ManagerLifewatch USA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I would consider  this matter to be resolved after I receive a a billing statement from Life Watch showing that my mothers account has a zero balance and the account has been closed.I will be looking for it very soon to arrive via USPO.Thank you for your understanding and cooperation in this matter. 

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have seen the Customer Service Rep's email response to my complaint as well as 2 very apologetic sounding voice messages. However, in reviewing Ms. C[redacted]'s responses to the numerous other complaints about this business they all have the same contrite tone. This is actually quite different than the experience of calling LifeWatch. If you get anyone on the phone at all, they are often coarse, dismissive and rude. It is Ms. C[redacted]'s very purpose in life to eradicate any trace of dissatisfaction with this organization and maintain their "AAA+" rating with the Revdex.com despite the many complaints and a pending lawsuit filed by the Federal Trade Commission (see below) I have no doubt that my mother's money will be refunded, but that does not change the well documented practices of this organization. Like many middle aged children who oversee finances for their aging parents, and are still alert enough to spot errors, catch overcharges and merchandise ordered under duress by salespeople trained to intimidate and coerce seniors out of their retirement money, I marvel at the number of unscrupulous organizations who take advantage of the elderly. They are too kind, too polite or too confused to fight back or have nobody to watch out for them. It makes them the easiest target of all. Shame on Lifewatch and Medalert. They can whitewash this website all they want, but one only need review the other customer's complaints which all sound the same. Ms. C[redacted] is an expert at representing her organization, but read this press release from the FTC and the Florida Attorney General's Office and you will understand the truth:[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]   [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]"See the press release in its entirety here:[redacted]Respectfully submitted,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Morning:I have spoken with [redacted], and all is resolved.  Although we show confirmed delivery of the equipment to [redacted] on 7/*/15 per [redacted] Tracking#[redacted], we are closing [redacted] account.  In the interest of excellent customer satisfaction, we will accept the loss of...

our rental equipment.They can disregard the current invoice they have received, and there will be no further payment attempts. If [redacted] has any further questions or concerns, she should feel free to reach out to me at either ###-###-#### or email me: [redacted]Thank you.Sincerely,Pam C[redacted]

Revdex.com:   THEY STILL HAVE NOT REFUNDED MY MOTHERS MONEY AND THEY TOOK ANOTHER 34.95 FROM MY MOTHERS ACCOUNT BESIDES THE 104.85 THEY TOOK ALSO  HOW CAN THEY SAY THEY TRACKED THE DEVICE TO MY MOTHER WHEN SHE NEVER SIGNED FOR THIS AND I CAN NOT FIND IT ANYWHERE  WHY WOULD I WANT TO KEEP IT  THIS IS JUST ANOTHER OF THEIR DISHONEST TACTICS THE DEVICE IS NO GOOD TO ME AND SHE NEVER RECEIVED IT  I GOOGLED THIS COMPANY AND THERE ARE MANY PEOPLE WITH THE SAME PROBLEM   MY MOTHER NEVER HAD THIS SERVICE AND THEY HAVE BEEN DEBITING MY MOTHERS ACCOUNT FOR 34.95 SINCE MAY OF 2014  THEY HAD TO KNOW SHE WASNT BEING MONITORED BUT STILL CONTINUED TO CHARGE HER IF I DID  SOMETHING LIKE THIS I  WOULD BE IN JAIL  TAKING SOMEONES MONEY AND PROVIDING NOTHING THEY ALWAYS HAVE EXCUSES MY MOTHER NEVER EVEN SIGNED THE CONTRACT OR SENT IT BACK  THEY EVEN TOOK THE MONEY THIS TIME UNDER ANOTHER COMPANY NAME  THIS IS FRAUD

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Afternoon:I spoke with [redacted] this afternoon, and I explained that it is not our policy to send a return label when someone wants to cancel an account. I have been here for 13 years and the protocol has always been that it is the responsibility of the Subscriber/and or a family member to ship...

the equipment back to us. We are unable to cancel his account until we are in receipt of our rental equipment. She had mentioned that her dad  ordered other items, so perhaps it was one of the other companies that informed her they would send a return label.  I asked [redacted] if she had the paperwork and the actual unit, and she did.  I further explained that it is explained on the paperwork and there is a yellow label on the base unit that states, "Property of Lifewatch. Return to [redacted]  [redacted]."[redacted] is going to send the equipment back, and in the interest of excellent customer service, we will refund 3 months of payments when we receive the equipment.Sincerely,Pam C[redacted]Customer Relations Manager

Good Morning:I attempted to contact [redacted] to discuss her complaint this morning, and left her a message to please contact me.  The medical alarm equipment that she has in her possession is rental equipment.  Therefore, if she had decided all these months that she did not want the service,...

she could have simply sent it back to us to cancel her account.  As with any rental equipment, the Subscriber is charged until the equipment is returned. For example, if someone has Cable TV Service and doesn't watch television for a month, they are still charged for the service, until they return their Cable Box.Our policy is and always has been that once our rental equipment is returned to us, the Subscriber's account is made inactive, and there are no further billing attempts.  From the day the equipment is shipped, it is activated with our Monitoring Center and we are paying them to monitor the unit.  They had the pertinent information for [redacted] in terms of her name, address, and phone number in case of emergency.  If she had connected the unit at any point, and pressed the button for help, they would have dispatched assistance (her local Paramedics) to her home.  It is not necessary to provide medical information, or responder information to obtain emergency assistance.  Thousands of our Subscribers do not have anyone for us to contact, except their local 911.We are unable to refund [redacted] for all the months she had the Medical Alarm Equipment in her possession.  From a Corporate point of view, if she had returned it in a reasonable time frame, the unit would have been refurbished, and sent to another Subscriber to use.  Thus, we would have been paid for the Monitoring Service from another client all these months.In terms of her credit card expiration, the payments went through until the month of May 2015.  That was the first month there was a declined payment.  There were two payments charged in June to compensate for the declined May payment.In the interest of excellent customer service, we will send [redacted] a return label, so that we are responsible for the payment of the unit return.  She contacted us on June [redacted] stating she wanted to cancel the service, was informed she had to send the rental equipment back to us, yet as of today, the equipment has still not been returned.  We will also refund the two June payments, as long as we are in receipt of our rental equipment by July [redacted].We have gone above and beyond to resolve this Complaint, and I am certain that [redacted] will find this a fair and reasonable resolution. If [redacted] has any further questions or comments, she can feel free to contact me directly at ###-###-####.Sincerely,[redacted].

Good Afternoon:I left [redacted] a message because she did not provide any of her mother's information.  I need that information so that I may access her mom's account, and do some research to try and resolve this for [redacted]. If she would kindly contact me at ###-###-####, ext. [redacted] or email...

[redacted], I am happy to help.Sincerely,Pam C[redacted]Customer Relations Manager

As a matter of principal our first concern is resolving the customers immediate need.  It appears Pam did an outstanding job of attending to your needs, aplogizing and making herself available to you in the future  In terms of how we manage our business internally we do not discuss policies and procedure of employee management with customers.  Rest assured we heard your concerns and internally will address.  Feel free to reach out to Pam directly in teh future if you need assistance.  Thank you for your comments.

Good Afternoon:This is to confirm that upon receipt of Joyce's medical alarm equipment, her account will be closed, and she will not be liable for the remainder of the Contract period.  There will be no further payment attempts, once the equipmetn is delivered to us.The unit should be returned...

to:[redacted]
[redacted]If there are any further questions or concerns, I may be reached directly at ###-###-####.Thank you.Sincerely,Pam C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, the customer service person did not give me the customer service numbers at all.  The number on the paperwork received was ###-###-####.  This is also the number on their web site.  I hope that others will not have the same problem reaching this company as I did.  A consumer alert should be posted. 
Sincerely,
[redacted]

Revdex.com:
Thank you for getting a response from the business in reference to complaint ID [redacted]. I consider the matter resolved, though I cannot use the term "satisfactory".  The company used tricky sales call methods to get an order from an 85-year old, and then charged a $300 lost device fee for what was probably a $10 gadget. However I am pleased that my credit card will not be charged $35/month anymore (already paid 6 months of that in addition to the $300) for something I never used. Thank you very much.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This has not been resolved   received a check for...

Lifewatch for $174.65.  Should of been for $249.45 and per Supervisor Kevin ###-###-####  I would receive a credit for $249.45 and for $150.0.0 which is for 1/2 of the $299.00 charge for unit supposedly damaged.  Said the cord was severed which I believe was done when the used a blade to open the box I shipped by [redacted].Thank you[redacted]

Good Morning:In response to this Complaint, per [redacted] Tracking #[redacted], our rental equipment was delivered to [redacted] on 9/**/14. In fact, there is a note in our system from 6/**/16 that states [redacted] called in to say he would be returning the equipment, in order to cancel the account....

 Please see the [redacted] Tracking information below that shows confirmed delivery:  [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] This is leased equipment that must be returned to us, in order to cancel an account.  Otherwise, a lost equipment fee of $300 must be paid.  In the interest of excellent service, we have closed [redacted]'s account. He is not responsible for the $300 lost equipment fee.  There will be no further billing attempts.I may be reached at ###-###-####, if there are any further questions or comments.Sincerely,Pam C[redacted]Customer Relations Manager

Good Morning:I contacted Irma this morning and informed her that we issued another credit on her Visa card in the amount of $39.95.  I apologized that we had only credited $79.90 previously, which was not the full amount. I explained to her that the $39.95 credit should appear back in her account within 3-5 business days.Irma is satisfied at this time.  If there are any further questions or concerns, I may be reached directly at ###-###-####, ext. [redacted].Sincerely,Pam C[redacted]Customer Relations Manager