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Marjorie Wells Beauty Shop

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Marjorie Wells Beauty Shop Reviews (134)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I would like to note however that no equipment was received at my home, I did attempt to follow up with the post office but they don't save those records beyond thirty days.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I will ship the equipment back when the return label is received, gladly.  However, my attorney will be in touch with this business in regardto the bill of $495 and the state of her situation.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Afternoon:I contacted [redacted] today and asked him if he left a message for us to call him back.  He said he did not, but held on for a long period of time. I explained to him that there is a Voice Recording that comes on every 30 seconds to request that the caller leave us a message,...

then we call back within about 30 minutes.  I reminded him that we are the business office, not the Monitoring Center.  In any event, he informed me that he shipped the equipment back because all our units have a return label on the bottom of them with our information.  We will cancel his account when we are in receipt of our Medical Alarm Equipment.I can be reached directly at ###-###-####, if there are any further questions or concerns.Sincerely,Pam C[redacted]Customer Relations ManagerLifewatch USA

Good Afternoon:Gertrude ordered our service and the medical alarm equipment was delivered to her on 10/*/15.  It is the company protocol that an account cannot be cancelled until...

we are in receipt of our rental equipment.  In researching [redacted]'s account further, I see that a family member called us on 8/**/16, requesting that we close [redacted]'s account, and it was explained that the equipment had to be returned to us.  In the interest of excellent Customer Service, at this time, [redacted]'s account has been closed.  She and her family may disregard the invoice that was sent for the lost equipment, and there will be no further payment attempts.If there are any further questions or concerns, I may be reached directly at ###-###-####.Sincerely,Pam C[redacted]Customer Relations Manager

Good Afternoon:We are the medical alarm company.  We ship our equipment and monitor our Subscribers. We are not a Sales Agency. We have never made outbound sales calls.  There are, however, Outside Sellers across the Country that sell the Medical Alarm Service, and we as the Medical Alarm...

Company, along with many other Med Alarm Companies, purchase those accounts. This is an industry-wide practice.  A certain criteria must be met before we purchase an account.  All calls must be recorded, the Subscriber must confirm no less than 4 times that they understand what the service is, what the monthly monitoring fee will be, and they provide their payment information. Charlotte ordered the service on May *, 2015; the equipment was shipped and delivered to her per the [redacted] Tracking #[redacted].  At this point, whatever payments have been made to us have been disputed, and [redacted] claims that Charlotte does not have the unit.  Therefore, we must accept the loss of our equipment and close Charlotte's account.  There will be no further billing attempts.  We would appreciate if the unit is located, that [redacted] contact me directly at ###-###-####, and I will send a return label.If [redacted] has any further questions or concerns, she can certainly reach out to me at the above number.Sincerely,Pam C[redacted]Customer Relations Manager

Good Morning:I left a message for [redacted] to apologize if Jack gave her incorrect information regarding her mother's account.  In reviewing Janice's account, I see that we received the equipment and made the account inactive on June [redacted].  We are unable to make an account active until we...

are in receipt of our rental equipment.  The equipment was delivered to us on June [redacted] and it took a day for the information/the cancellaton to go through the company channels.  However, the Billing Department had sent the monthly invoice out on the same day on the day Janice's account became inactive.  It was simply a crossover--we cancelled the account and the bill had already been sent out.  [redacted] and Janice should certainly disregard the invoice, and should be assured that the account is closed at this time.  There will be no further billing attempts.Once again, my aplogies for the confusion, and all the best to Janice and family.Sincerely,Pam C[redacted]Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Laura M[redacted]

Good Afternoon:I spoke with [redacted] and informed her that she and I had spoken on November [redacted], and a refund in the amount of $139.80 was processed and mailed a few days later In regard to charging her mother after we spoke, that is completely incorrect.  The last charge on the account was put through on 11/**/20, 3 days before I had spoken with [redacted] the last time.  I reminded [redacted] that the credit card statements are one month behind, so if her December statement showed an additional charge, that was actually the charge from November. In addition, when the Bookkeeper realized a November charge was put through, she processed a refund for 4 months of payments (instead of 3 that [redacted] had requested) in the amount of $139.80. [redacted] replied that [redacted] had not received the check yet. I gave [redacted] the check # for the check that was sent and I requested that she notify me if [redacted] does not receive it within 30 days from when it was processed (by 12/**), we will put a stop payment on the most recent check that was sent to her at that time and reissue another refund check. However, it will be sent to [redacted]'s address, not [redacted].  Once again, contrary to what [redacted] states, we have gone above and beyond to satisfy her and her mother; in spite of being at a loss of our $400 equipment that has confirmed [redacted] Tracking delivery information.  Sincerely,Pam C[redacted]Customer Relations ManagerLifewatch USA

Good Morning:In reviewing the account, I see the status on [redacted]'s account is "Order Cancelled."  Her account is inactive with us.  [redacted] can certainly disregard any invoices she received, and I apologize for this misunderstanding.  There will be no further payment attempts.If...

there are any further questions or concerns, [redacted] may reach me directly at ###-###-####.Sincerely,Pam C[redacted]Customer Relations Manager.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Good Afternoon:I spoke with [redacted] today regarding her Dad and I explained that the charges were for past payments that declined.  She informed me, however, that she ha spoken with a Customer Service Representative a while ago, who had said he would cancel those payments out for her dad, [redacted]....

 Per the notes I viewed in [redacted]'s account, I agreed, and requested payment for the last 2 months. [redacted]'s account is now current.  I reassured [redacted] that going forward, he will be invoiced for only the $29.95 current monthly charge.If there are any further questions or concerns, [redacted] can reach out to me at ###-###-####, ext. [redacted]Sincerely,Pam C[redacted]Customer Relations Manager

Customers voluntarity sign up for contracts in exchange for reduced rates.  The only way the company can afford to offer the lower rate is in exchange for a term certain.  It's voluntary and customers are told about the term commitment at the time they return the contract.  Because we...

are an outstanding service providor when we recieve your equipment back we will forgive any additional amounts due for the second year of the contract but will not be refunding any amounts already paid toward the balance due.

Good Afternoon:We are the medical alarm monitoring company; we are not the Sales Agency.  We apologize if [redacted] feels she was misled in any way by the Outside Seller, and we will certainly investigate this on our end.In the meantime, we have closed [redacted]'s account and there will be no...

further payment attempts.  We have also processed a refund of $29.95.  We do show per [redacted] Tracking #[redacted] that the equipment was delivered to [redacted] on 6/*/16. We accept the loss of our rental equipment; however,  if it is somehow located, it would be appreciated if [redacted] would reach out to me directly at ###-###-####, and I will send a Return label.Thank you.SincerelyPam C[redacted] Customer Relations Manager

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Address: 1501 N Main St, Kingman, Kansas, United States, 67068-1034

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