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Marjorie Wells Beauty Shop

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Reviews Marjorie Wells Beauty Shop

Marjorie Wells Beauty Shop Reviews (134)

Good Morning:I am not quite understanding this Rejection I apologize if my original response was not clear What I meant to explain is that as long as we get the rental equipment back (the Return Label was sent yesterday), we will close the account; therefore, the $invoice can be disregarded What I had originally stated in the Response is that the $charge was for our rental equipment, and once we receive the rental equipment, *** account will be closed I am sorry if it was not understood that way.If Charles would like to reach me, he can contact me directly at *** to confirm.Thank you.Sincerely,Pam C***Customer Relations Manager

We released this client without the need to return equipment. There is no further action necessary. We consider this matter resolved. Thank you

Check *** for $was cut on 6/* and client may even already have. Issue resolved

Good Morning:I emailed *** and left her a Voicemail today apologizing that I did not get back to her sooner, but I was out of the office on Thursday afternoon, 3/**/and Friday, 3/**/ As I explained, *** was certainly on my list of callbacks today *** forwarded me her mothers information, so I was able to access *** ***'s account In viewing the information, I see that she had ordered the service on 8/**/and it was delivered to her on 9/**/ What I would further like to explain to *** is that we are the Medical Alarm Company; we are not a Sales Agency We ship our equipment and monitor more than 200,satisfied Subscribers across the country We are not a Sales Agency and have never made outbound telemarketing calls There are, however, Sales Agencies that sell the Medical Alarm Service and we as the Medical Alarm Company, along with many others, such as *** *** and ***, purchase those accounts A certain criteria must be met in order for us to purchase an account All calls are recorded; the Subscriber must confirm no less than times that they understand what the service is, what the monthly monitoring rate will be, and at that time they provide their payment information Before we ship the equipment, we contact the potential Subscriber to re-confirm all information and that they do want the service From the day the equipment is shipped, the account is activated with the Monitoring Center; in this way any time that the button is connected and pressed, the Operator has the pertinent information for the Client, in terms of their name, address, and phone number, if assistance is required Therefore, we are paying the Monitoring Fees for that Subscriber almost immediately There are no long-term contracts; the service runs month to month A subscriber or family member can return the equipment any time, and upon receipt of the med alarm equipment, the account is canceled. *** has been in possession of the rental equipment for a period of more than months, and there have been multiple declined payments In the interest of excellent Customer Service, however, we will email a return label to ***, and upon receipt of ***'s medical alarm equipment, the account will be canceled, and there will be no further payment attempts.If *** has any further questions or concerns, she may feel free to reach out to me directly at ###-###-#### or via email: ***.Sincerely,Pam C***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The response from the company representative said that there was a note in their system that stated that I, *** *** said I would return the equipment to cancel the subscription. This in fact is untrue and I beg you to listen to the conversation I had with your representative. It was exclaimed that there was no equipment in our possession to return.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] THIS BUSINESS CONTACTED MY YEAR OLD MOTHER TALKING HER INTO THIS SERVICE THAT SHE DOES NOT NEED, THEY TALKED TO HER FOR TWENTY FIVE MINUTES ACCORDING TO THEM.I NEVER WAS CONTACTED OR TALK TO I DIDNT EVEN KNOW SHE HAD IT UNTIL SHE RECEIVED A LETTER SAYING SHE DIDNT HAVE ENOUGH MONEY IN HER ACCOUNT TO PROCESS MAYS PAYMENT IN THE MEAN TIME AFTER SHE RECEIVED THE LETTER AND I READ IT I CALLED AND SAID I WANTED IT CANCELLED BUT AS SOON AS HER SOCIAL SECURITY CHECK CAME THEY PROCEEDED TO TAKE THREE MONTHS OUT OF HER ACCOUNT AND THEY STILL REFUSE TO REFUND IT SHE IS ON A FIXED INCOME AND ALREADY HAS A MEDICAL ALERT I WENT ON THEIR REVIEW WEBSITE AND SAW MANY COMPLAINTS SIMILAR TO MINE SHE SAID THIS IS FOR ANY COMPANY AND THEY HAD AN A+ RATING FROM THE Revdex.com I DID NOT SEE THIS WHEN I CHECKED THEIR RATING I CONTACTED THEM ON MAY ** AND THEY TOOK THE MONEY ON JULY * THEY SAID THE UNIT NEEDED TO BE RETURNED BUT I HAVE NEVER SEEN THE UNIT AND MY MOTHER SAYS SHE DOESNT REMEMBER GETTING IT, I ASKED IF THE UNIT HAD TO BE SIGNED FOR WHEN DELIVERED AND THEY SAID NO SO HOW DO I KNOW IF IT WAS EVER RECEIVED? THIS COMPANY IS CHARGING ELDERLY PEOPLE FOR A SERVICE THEY DONT HAVE AND THEY SAID IN THE LETTER THEY MIGHT REFUND THE FOR ONE MONTH , MY MOTHER IS CHARGED A MONTH ,AND TOOK OUT OF HER ACCOUNT I AM GOING TO CONTACT THE ATTORNEY GENERALS OFFICE AND A ATTORNEY THANK GOODNESS MY MOTHER HAS MEDICAL ALERT BECAUSE IF SOMETHING WOULD HAVE HAPPENED LIKE SHE WOULD HAVE FALLEN THIS COMPANY WOULD HAVE NEVER HAVE KNOWN SHE WOULD HAVE LAID THERE WITH NO HELP AS THEY CLAIM TO WANT TO HELP ELDERLY THEY JUST WANT TO TAKE THEIR MONEY.WHEN I TOLD *** I WAS GOING TO RECONTACT THE Revdex.com AND THE ATTORNEY GENERAL HERE REPLY WAS THEY WONT DP ANYTHINGI KNOW THERE HAS TO BE OTHER ELDERLY PEOPLE THAT ARE BEING CHARGED FOR A SERVICE THAT THEY THINK THEY HAVE BUT DONT THEIR REVIEW SITE HAS MABY COMPLAINTS SIMILAR TO MINE
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have hour customer service at ###-###-#### but I will have someone call you immediately

*** *** called in and a refund has been issued. Her account was billed in error when we switched billing systems and we apologize for the error

We have been in business since and save lives every day This entire year I do not think we have received more than Revdex.com complaints and we have over 40,active customers My point is we pride ourselves in outstanding service so we apologize for your issues We have ensured
with the monitoring center that your device will not receive any more unexpected or unrelated calls In addition we have credited your account with free months of service Feel free to contact us with any additional issues now or in the future

Good Afternoon:I spoke with *** to resolve everything a few days ago I explained to her that we are implementing a new billing system, thus transferring 200,Subscriber Accounts from our current billing system to a new one I apologized that there was a glitch with her mom's
account that had been made deactivated months ago, and she was mistakenly charged $We have already processed this refund.Although we have the confirmed USPS Tracking #*** showing that our Medical Alarm Equipment was delivered to *** in April 2015, we refunded *** one payment in the amount of $on 7/**/and refunded the second payment for the same amount on 11/**/15, for a total of $ In the interest of excellent Customer Service, we accepted the $loss of our rental equipment that was never returned to us, and we refunded her payments totaling $209.70.I assured *** that ***'s account is inactive, and there will be no further billing attempts.I can be reached directly at ###-###-####, ext*** if there are any further concerns.Sincerely,Pam C***Customer Relations Manager

Good Afternoon:In response to this Complaint, we had charged the monthly service of $on 9/**/ We made ***'s account inactive on 10/*/ It usually takes a few days to make a Subscriber's account inactive from the date it is delivered to us, in terms of it going through the
various Company Channels to close the account In this case, it was only days from the date that the equipment was delivered to us, which is completely reasonableHowever, we will certainly refund the 9/**/payment to *** can be assured that her account has been made inactive, and there will be no further payment attempts.I may be reached directly at ###-###-####, ext***, if there are any further concerns.Sincerely,Pam C***Customer Relations Manager

Revdex.com:l
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Good Afternoon:I completely understand ***'s frustration, and I apologize We have converted to a new billing system In transferring hundreds of thousands of customers from the old system to the new system, there was a discrepancy with her mom's account, where she did continue to receive invoices, although the account had been made inactive It has been confirmed by the Bookkeeping Department that the account is inactive, there will be no further billing attempts made, and *** and Janice should disregard any invoices they have received.I left another message for ***, and she can reach out to me at ###-###-####.Thank you.Sincerely,Pam C***Customer Relations Manager

At this time, I have been contacted directly by Lifewatch, Inc. regarding complaint ID ***, however my complaint has NOT been resolved because:
I guess the matter has been resolved they have closed that acct and are no longer charging me Thanks for all your help
Sincerely,
*** ***

*** *** spoke with a sales rep on Dec **, and agreed to receive the medical alert unitShe returned the unit on Feb**, 2016, almost months after she spoke with a representative about the unitOur policy is, if the customer returns the unit within the first days they
get a full refundIf they return the unit between billing cycles then they would get a refund for the billing cycle they are inThis is why *** *** was only refunded for one monthI have since refunded the first payment of so that we can make sure the customer is completely satisfied.The refund was given on 2/**/and was refunded back to the customers cardPlease let me know if you have any questions or concerns

Good Afternoon:In response to this Complaint, I researched *** ***'s account, and found that he had ordered the Medical Alarm Service on 7/**/was informed that there would be monthly payments of $44.94, he provided his payment information at that time, and he confirmed that he wanted the rental
equipment shipped to him Per *** Tracking #***, the equipment was delivered to him on 8/*/From the day the equipment is shipped, it is activated with the Monitoring Center so that any time the unit is connected and the emergency button is pressed, the Monitoring Center has the Subscriber's pertinent information in terms of their name, address, and phone number, in case has to be dispatched Therefore, we are paying the Monitoring Center from the day the unit is shipped In any eventI informed *** *** that in the interest of excellent Customer Service, we will close his account today, and there will be no further billing attempts We accept the loss of our Medical Alarm Equipment.If *** *** has any further questions or concerns, he may reach me directly at ###-###-####.Sincerely,Pam C***Customer Relations Manager

Good Afternoon:I spoke with *** today, and all is resolved In reviewing Constance's account, I saw that she had not tested her Medical Alarm Equipment in more than years I explained to *** that it is the Customer or family member's responsibility to test the unit periodically to
make sure all is working fine It is electronic equipment and something as simple as a plug being loose or pulled out, could cause the unit not to workIn terms of the payments owed to us, we had not received any payment from Constance since January and the rental equipment was not returned until June However, I told *** to disregard any invoices that were sent to him--we will forgive the outstanding payments, Constance's account is closed at this time, and there will be no further billing attempts I further explained to *** that we have been around for more than years, have an A+ Rating with the Revdex.com, and take pride in our excellent service He apologized for the negative comments made in the Revdex.com Complaint, and realized we were not at fault in any way.If *** has any further questions or concerns, he can reach out to me directly at ###-###-####.Sincerely,Pam C***Customer Relations Manager

Client called in on 5/*/and we updated her information and credited her account months going forward, she is satisfied with this resolution

Good Morning:I left *** a message this morning to call me regarding this Complaint I wanted to explain to *** that we are the Medical Alarm Company; we are not the Sales Agency We ship our equipment and monitor our Subscribers There are, however, Outside Sellers across the
Country that sell the Medical Alarm Service, and we as the Medical Alarm Company along with the other Med Alarm Companies, purchase those accounts There is a criteria that must be met before the shipment is expeditedAll Calls must be recorded, it must be confirmed no less than times by the Subscriber that they understand what the service is, what the monthly rate will be, and the Subscriber provides their payment information In addition, before we ship the equipment, we contact the Subscriber to confirm they do want the Service On April **, *** confirmed that we should ship the Medical Alarm Equipment to her That was approximately months ago From the day the equipment is shipped, it is activated with the Monitoring Center, so that any time a Subscriber connects the unit, or presses their button in an Emergency, the Monitoring Center has their pertinent information in terms of their name, address, and phone number if assistance is needed Therefore, we have been paying the Monitoring Center all this time In addition, since it is rental equipment, if *** would have returned it in a reasonable period of time, it would have been refurbished and sent to another SubscriberAs with any rental equipment, a Subscriber is charged until the rental equipment is returned For example, with a Cable TV Service, the Service cannot be canceled until the Cable box is returned, whether the Subscriber watches television or not It is perplexing that the $monthly charge was never noticed on ***'s credit card statements all this time In terms of *** mentioning that she cancelled the service on the phone, it is always explained that we are unable to cancel the Service until we are in receipt of our Medical Alarm Equipment Once the equipment is returned to us, ***'s account will be made inactive, and there will be no further billing attempts As a courtesy, I have sent a Return label to her today, so that we are responsible for the payment of the unit return, not *** In the interest of excellent Customer Service, we will also refund monthly payment, if the unit is returned by August **, 2015.If there are any further questions or concerns, *** may contact me at ###-###-####.Thank you.Sincerely,
*** ***
*** *** ***

Good Afternoon:In response to this complaint, we attempted to put the payments through, but they were declined.  I suspect that the reason the payments declined is because of the increased security due to credit card fraud. When [redacted] originally signed up for our service, it was not...

required for her to give us the CVV (Security Code) for her credit card.  In the past 6 months or so, it is now a requirement that we have the CVV Code in order to process payments.  In regard to the emails that were never answered, perhaps they were sent to an incorrect email address.  Our Customer Service email is:  C[redacted].  I personally answer every email that is sent to Customer Service, and I have never received an email regarding Lavina 's (Beth) account.  The account is not cancelled and payments are still due because we have not received our rental equipment back.  We cannot cancel an account until our equipment is delivered to us.  I will send a return label to [redacted].I can be reached directly at ###-###-#### to further discuss and resolve everything for [redacted].   Sincerely,Pam C[redacted]Customer Relations Manager

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Address: 1501 N Main St, Kingman, Kansas, United States, 67068-1034

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