Maronda Homes Inc

The homeowner and I have been in communication via email a number of times, the last of which was JanI have let the customer know that we well will correct the problem a number of timesOur flooring contractor is backlogged with a multitude of services of the same as Mr*** We are
working with the flooring company to get these issues correct as soon as possibleWe are correcting these issues in the order they came in, and once we get to the customer, they will assess the flooring and make the correction deemed necessary according with the manufacture guide linesThank You,*** ***Maronda Homes

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is unacceptable service from any company or manufacturer. We still have no resolution as far a dangerous bubbles in carpet. Not one person has contacted us verbally only typed a written response on this website. UNACCEPTABLE! The builder representative stated in his previous email that a door to our filter was previously sent to the house but now says they can not provide one nor is it a service. This is a bunch of bull! They just want to drag this out until someone gets hurt that is fine we will pursue it legally. I am sure our local media would love this storyApparently no one cares that it has now been 1/years and we cant get any resolution. This should have been resolved a long time ago and should not be this difficult.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While their potential solution is somewhat reasonable, I do not agree with having to re-seed the grass on my side. As I mentioned previously, I NEVER had a drainage problem, UNTIL they started construction on the new house next to ours. Their assumption of our yard settling does not make any sense, since we have been here over years and never had a drainage problem on that side of the property until construction started at *** *** Drive. I have no problem with them regrading the property and give them permission to do so, however I also expect them to re-seed the property on my side in the Spring. I should not have to be responsible for re-seeding the area to correct a problem that they clearly created by the new construction.Regards,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this response fromMaronda. The concrete that was“replaced” was only partially repaired, having replaced of total sections(70%) of the total sidewalk. I wasverbally told that the whole sidewalk (100%) was going to be replaced by theproject manager, ***, then was backtracked to only replace “more than *** saidto replace”. At this point, I am notlooking for the whole replacement, but want a written warranty on the concretefrom Maronda that they will replace anything in the future barring somethingthat I did to cause it. I do not want tohaggle over freeze/thaw cycles and use of salt (which I do not put down on thesidewalk). I would also like some sortof stain applied that makes the sidewalk look uniform instead of the threedifferent colors that I now have. I knowthat they will again refer to their “manual” as to what the standard is;however I do not feel it is fair for the company to set the expectations ofwhat they are willing to do, which ultimately breaks down to their bottom line. They also use contractors who are notlicensed, so I am not sure they have the knowledge to do what they are doing,and that is why we are having problems. The replaced comcrete has a poweder residue that will nto come off, iswavy in some sections, and there is also damage to the curbing that I just foundout Maronda will nto deal with because it is “the townships responsibility”from *** on 10/(which he said was told to him by ***). The curbing needs redone after the “repair” becausecars are now scraping on the concrete. Ialso asked for a slump test, to which ***, the project manager said that hedidn’t’ know what time the truck was coming, and the contractors were notanswering their phone As for the carpet, I took it uponmyself, taking more time for these recurring issues, and contacted the company* and * *** today and had scheduled a time for them to come out. They said that my name was on old list thatwere not being used anymore, so if *** was following through like he said hewas, he would have noticed that. “At Maronda Homes, we take pride inoffering you a quality new home that retains its value over time at anaffordable priceSince 1972, we have built over 70,new homes combininghigh quality and low prices while consistently delivering a great customerexperience”. This is a quote directlyfrom their website. This entire processhas be met with lies and deception, and manipulation from managers and ***,who I believe is the President of this area. I have been referred to the “manual” many times by each person I contactwith them, and although they ultimately will “repair” something (even though itis not what someone purchasing a new home would expect because it is a repairof something that should have been done right the first time), it is through alot of wasted time, energy, and stress on my part. I would like to have a “consumer manual” thatwould state that things would be replaced to the expectation of purchasing anew home, and not just painted, spackled, and sanded at the least amount ofcost, but unfortunately, the consumer does not have any protection against bigbusinesses like this. To resolve this, I would like for Marondato warranty the concrete and reimburse me for some sort of material to make theconcrete look uniform, that of which I will apply myself. I would also like for the curbing to be fixedto decrease the new angle to the apron. If they are not willing to do this, I would like reimbursement forhaving another company do it. I wouldalso like for some sort of further guarantee that they will repair the carpetand linoleum should there be any problems in the future. Having already stretched this once, I am notconfident that this will solve the problem. *** had also said that there was a recall on the glue used to put downthe linoleum, so if there should be any future issues, I would like them fixedalso. I also have a problem with the accreditationthat Maronda has with the Revdex.com. Therewere six separate occasions where a representative from Maronda has either leadme to believe, deceived, or lied to me about the services and repairs that theyprovide. This has been top down from***, to ***, to *** who was the original project manager. They “sold me the moon” of what they woulddo, then once the papers were signed, I became an afterthought. I did deal with excellent people such as ***(service), *** ***, and even *** *who the most part was straight forward. However, decisions are always made in theirfavor, and not the customers. The “bottomline” is always the determining factor in what they will address, and how theywill address it. I think that the final productshould reflect what the original expectation of the build was, but just a bandaid repair. I think that the general consensus,judging from what I have gather from all of the people in my neighborhood, isthat people are not expecting things to be repaired, so they don’t push theissue. The common thread of Maronda homeowners is hat when something goes wrong, they shrug their shoulders and say “it’sa Maronda”. I feel that if you have sucha high accreditation with the Revdex.com, you should not have a general consensus ofsuch poor quality, and I think this should be looked into further
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is now 05/20/and I have not been contacted regarding this issue by Maronda Homes, even though their response stated they would contact us no later than 05/14/In addition, we do not believe the claim that Maronda Homes does not install water drainage systems as we are aware they resolved a similar problem with a neighbor on our street by installing a drainage system, as well as installing one for the new home being built on our street right now with a similar issueThe water issue at our home is more severe than being treated with a swail or grading, but the builder has not made any attempt to visit our property to see and repair the damage
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have he several of Maronda homes landscapers and project managers walk through my yard and tell me they will be coming back to fix my yardThey never did so I took matters into my own hands and took care of mostly all my yardI left one issue for them to fix which is the swell in between my and my neighbors houseThe project manager assured me several times that he would have the landscapers put soil seed and an erosion mat in between houses in these ditches and lulls I put in multiple requests through the service department with no recourseI want Maronda to follow through with their promises to fix things when they say they willI am sick of waiting patientlyOne load of soil and seed will not fix this issueIf they would have dealt with the problem when I first told them and reported it we would not be in this situation.
Regards,
*** ***

Maronda Homes was able to set a date with the homeowner to review the issues again with an onsite visit for December 1stThank You, *** *** Maronda Homes

We are willing to reimburse the customer for top soil, as was our obligation to supplyOur service load of topsoil is a backhoe bucket of fill, which is equal to tons of materialWe are willing to provide a credit to the homeowner in the amount of 100.00$This pricing, matches up with the homeowners invoice for the tons they have purchased. Our warranty handbook states that After our initial installation of your starter lawn, it is not out policy to service your landscapingOn a one time basis within the first year, we will provide a small amount of topsoil to enable you to fill sunken areasNo labor, nor seed, will be provided by Maronda Homes. Given, you did not receive this service in the time frame needed, we will reimburse the homeowner the 100.00$
Thank You,
*** ***

*** ***
I have reviewed the pictures, as well as the complaintI have pulled the files we have here in our office, and contracts, and see no where was the grading to be redoneI have attached copy's of the six month inspection, as well as the pre settlement inspection for your
referenceWe do owe the homeowner a service load of topsoil which we are still willing to provide. The homeowner has had work done in the yard already, as they did hire a Maronda sub contracted landscaper to to work for themI do not know the extent of this work that has been doneIn our documents that are attached showing that top soil was on the pre-settlemtn form, but was x"d or completed and signed on by the homeownerOur Service manager just completed the six month inspection on 9-10-14, and does show that he had added the top soil issue to the weather permitting sectionShould the homeowner want the service load of soil, or if the work has begun, we will reimburse the homeowner 100$ for the soil/delivery we would payShould they have other email they can forward them to me for review at ***
Thank You,
*** ***

I understand there may be new drywall complaints that happened after our service manager had leftIf the homeowner would call in a new ticket to *** we will have a representative contact the homeowner for a date for repair of any warranted itemsThe driveway is correct as well as the parking spacesI have included a diagram and measurements to show the depth is correctWhile there are not painted lines, the overall length is correct to support the parking padI belive we described this for the homeowner at our inital meetingAs far as the picture, what you have does not show any dishonesty. Thank You,*** ***Maronda Homes

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
IF this is in progress or in review it has taken two years and we have had no one come out to look at issue or contact us regarding the warranty of the carpet. All contact has been via email and has been less than timely. If the builder is so concerned about it you would think they would make personal contact and get this resolved or under way. WE just keep getting a response that they are looking in to it. AT this point in time it is a huge safety concern with children and elderly adults that they are going to trip over the areas and potentially fall, of greater concerns one area is right next to the steps.
The door for the furnace although they tell me this is cosmetic in nature I don't believe that. Especially when we were told when we moved in that this would be provided and it has not been to this date. The builder states they sent it to our house but we never recieved it. I have a copy of the email also and it would appear they sent it to the wrong housing development. It is just down right POOR Customer Service! Again concern is children will stick hand or objects into this area so no I do not want them to remove the one we have. I want them to find, build, provide the door we should have been provided on move in. As you can tell by the emails the builder provided we have been in contact with them for over 2years regarding these issues with no resolve or action.
Regards,
*** ***

Please have the information from GE on the visits to the homeI had checked in with our service representitive with GE and he looked into it as well for usHe did state there was a call and service date of 11-14-14, and the replaced a timer, and did state there was inadicute air flow
Maronda Homes service manager visited the home on 11-17-14, and did check the roof vent, and it was clogged with lintThe lint was removed, and a vent screen issue was also repairedThe ductwork is routed correctly according to our prints on the home, and no issues where noted at the time of Maronda Homes inspection was completedGe did not show a return visit to the home to recheck the unit, and if so, they did not have a report for itIt does show that there are two (2) elbows in the duct run which is allowablePlease forward any reports you have from GE for review, and if in need of correction we will review again. Thank You, *** *** maronda Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again, no topsoil was delivered even after numerous documents attempts nor was the poor grading (within feet of our home) fixed as promised in the months since our closing I submitted the invoice that we paid to have it corrected and am once again asking Maronda to fulfil their legal obligation and reimburse what we paid to fix their work Additionally, none of the other issues from our month inspection have been resolved as well or even scheduled to be fixed, so there is no faith that this builder will work cooperatively with us with this faulty work
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

While we love our home, we are very disappointed in Maronda Services. When we moved into our home we immediately notice how the backyard would flood. Whether it be a light rain, heavy rain, or snow melt, the back yard would flood. Water would stream down the hillside and into our yard. It would then form into a current a cascade down the back of the yard into the woods. It led to erosion issues. It chalked it up to lack of grass as the yard had yet to be seeded. However, there was little to no topsoil put down as most of the yard was filled with rocks. We have video to show just how bad the runoff into our yard was. Last spring the yard was seeded. It did not take very good for a variety of reasons. One reason was the lack of topsoil. Another reason was we were doing construction in the yard so it did not take in the areas in which we were working (that is on us, but we did not alter the grading of the yard). The other and main reason was the amount of water runoff that still flowed through our yard into the woods. It would literally create a pooling of water in some areas and rivers in others. It swept away much of the seed and worse it ate away at the land. We brought it to the attention of Maronda's Service foreman. He pretty much laid the blame on us and even went so far as to say that what we get for buying a house going down hill. They way he talked was if to say that to bad, your fault and he had other things to worry about. He could have cared less. We then spent several thousand dollars on new sod and seed. However, the problem remained. Again, our yard flooded. Again, we have video that we gladly shared with Maronda showing how the water flowed right into our yard and created flooding and again a river like effect. Our yard continues to erode away. Getting in touch with anyone from Maronda Services is truly very difficult and when they responded it was again the foreman blaming us. It is truly demeaning as I have found he has told others almost the same thing. He has told other neighbors that we should expect water issues when you live downhill. The fact is, there is a serious engineering flaw in the way Maronda has decided to handle water runoff at Foxwood Knolls/Aberdeen Court. It is truly a shame that the foreman will not take responsibility for this flaw. It is even worse the way he talks and treats the home owners. The attitude is we are to blame. No we are not to blame. We continue to try to make the house our home, but when you really can't enjoy the yard because it continuously takes on water like the Titanic...it is hard. The foreman just expects us to take it on the chin and except the fact that our yard will continue to flood. This is just awful.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have received a call from Maronda about the issues with my house that need to be taken care of. Only one vendor has been out to correct one of the issues. The HVAC company stopped by to take a look and told me that there was nothing that he could do to help the upstairs bedrooms heat and cool. He told me that the air return was too close to the vents that heat and cool the rooms. The return sucks the air that is being delivered to the rooms like a vacuum. The system itself is in good working order, but the design of the HVAC system for my home is flawed. Once again Maronda cuts corners to save a couple bucks.I have not received any other calls for the rest of my issues. 
Regards,
[redacted]

As I stated in my original complaint, this issue has been ongoing since August 2014.  I also stated in my complaint that the water had already caused damage to my yard and was likely to cause serious problems to my basement.  In an email that I sent to Maronda on 3/14/15 I asked them to respond to me by 3/30/15 with at least a phone call so that I could find out if they intended on fixing the yard before further damage.  They did not call and as a result a Revdex.com complaint was filed and sent to Maronda on 3/30/15.  They did not respond within 10 business days. After the 10 business days I decided that I could not, as a responsible homeowner, allow the yard issues to further damage my property while waiting for a response.  Therefore, I paid a third party to haul in four yards of top soil, two tons of gravel and a fifty pound bag of seed.  I also purchased pipe and plastic.  I paid another third party to install a french drain, regrade the back yard properly and reseed.Hopefully Maronda and their contractors will recognize this and NOT enter my yard since it has been freshly seeded.  Unfortunately, since Maronda did not respond to any of my compaints in a reasonable time frame, the only resolution left is to reimburse me for the work that I had to pay to have done. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In [redacted]’s response it says “excessive weight” was put on the countertop.  I contacted the manufacturer “Vangura” and spoke to [redacted] on 10-17-2014 regarding this issue.  [redacted] reported that for the countertop to crack/break in the manner it did over 1000LBS would be needed in order to cause this crack/break.  We do not have anything in our house that weighs over 1000LBS.    He said that improper installation or leaving the countertop out for too long in a non-climate controlled environment may have caused this issue.   Are same model house was built across the street from our home.  In their house they have 2 wooden braces installed supporting the counter top.  The 1 brace is installed in the exact spot where our counter top is broken.  I feel that if the counter top was properly installed in the first place with the braces it may have never cracked/broke.   In my Brand New House I can see in between the dishwasher and counter top and we do not have any braces installed at all.  I would just like to get my countertop fixed in my Brand New home that is only 5months old.  I don’t understand why Maronda Homes is not taking ownership of this issue and contacting the manufacture and working with them to come up with a solution to this problem.  I don’t understand why the homeowner has to play middle man with Maronda Homes and Manufacture to get this resolved.

Maronda Homes is willing to inspect the counter top underneath. I believe the homeowner has a six month inspection coming up. The bracing under the counter tops can vary from house to house, and depends on multiple things, so the two house can not be compared because the crack is at the location of the brace in another home.  The installation of the counter top would not have caused the crack in any fashion that I am aware of, and will review with Vangura as well.  Again we we ill review at the six month inspection should he want us to do so. The counter top was not cracked at the time of closing, and was not noted on the pre settlement inspection.  Thank You, [redacted]  Maronda Homes

I have attached the original 6 month inspection document that Maronda has  copy of that has the furnace filter door on it. We were instructed one would be given to us the day we closed.  Now over 2 years later we still don't have it.  As you can see by the email trail below.  I contacted Maronda on 10/15/13 about our one year inspection as it took over 8 months for issues from closing to be completed.  At that time, it took over one month for Maronda to respond.  11/19/14 to be exact.  We have had many issues that we did not even bring up as our concern is more with the safety issues.  In Maronda's response it says to contact [redacted] with any quesitons however the only way you can contact someone at Maronda is to email the service line and to wait till they get back to you.  Past experience has proven it is less than timely.  Please let me know if you need anything further. 
Mrs. [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There was never a temperature reading that showed a 3 degree difference. I have video proof that there is at least an 8 degree difference in the room. I can not find anywhere in my furnace manual that says there can be an 8 degree difference. The hvac technician also informed me that the cold air return was too close to the register. There are also no dampeners inside the registers. I'm pretty confident those issues don't meet the manufacturer's standards. The technician informed of ways to correct the problem that he knows Maronda will refuse to do because it would cost too much money. I have to run a space heater in the bedroom of a 3 year old that complains his room is too cold. I refuse to pay to have this fixed by another company. I payed for a brand new house that should not have these issues, that is what I intend to get. This has been going on for over a year and Maronda has refused to do anything about it.Regards,
[redacted]