Maronda Homes Inc

Dear Mrs. [redacted],    Maronda Homes has spoken to the homeowner and we have agreed to extend the rain conductors closer to the property line. This information has been relayed tot he homeowner from our office as well. The work is scheduled to start next week, given any weather...

issues.  Thank You, Bob G[redacted] Maronda Homes

We agree to this as well. maronda will re seed the area that is to be disturbed, but it is up to the homeowner to maintain the seed with water and fertilizer. Thank You,[redacted]Maronda Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Maronda's service manager did contact me and set up an appointment to install the one cabinet door next week, however he told me that the glass is not in for it yet and hopefully it would be in by the time he installed it. As for the other cabinets he did not say they would be in by the time he installs the one door... he did say the shelves and other cabinet were ordered but he could not tell me when and that is still the whole reason I contacted the Revdex.com in the first place because of the this issue. He told me I would have to contact Bill my construction supervisor to which I informed him that I was completely done dealing with him because he has lied to me multiple times and he is part of the problem. The service manager that is coming next week was very nice and professional however I WILL NOT consider this matter resolved with the Revdex.com until 1.) I have the cabinet door with the glass in it installed 2.) I have the other cabinet door with the drill holes on the wrong side replaced and installed 3.) All my shelves are installed that are missing from my kitchen island. A little progress has been made so hopefully this is resolved soon.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Bob, I'm not sure who Mrs. [redacted] is but your lack of attention to detail shows in your construction sites. I have been very diligent to avoid new homes being built in the neighborhood unless they are neck door & cannot be avoided. I have been accepting to the fact that I live in a new construction plan & that this could happen but three times to vehicles my husband & I own & five times to the vehicles in our cul de sac is unacceptable. I am pursuing my request to have the cost of my tire & installation reimbursed from Maronda. That would be the responsible thing for your company to do in this situation. I know you have stated in the past that there's no way to prove where the nails have come from but common sense would tell you that if I start my car with no low tire pressure warnings, drive through the neighborhood from one cul de sac to the other & have to stop because of my tire going flat, that I picked up the nails within that 1,000 feet stretch of road.  Im asking Maronda to do the right thing. To reimburse me for ONE of the THREE tires ive has to replace. 
Regards,
[redacted]

Dear Revdex.com,  Maronda Homes has reached out tot he homeowner and explained that we are willing to have our HVAC company return to the home and attempt to make a plenum adapter / or adjust the unit to one side. Being that the unit is operating and working, our HVAC party will schedule this for...

September. I have also been in email conversation with the homeowner as well.   Thank You,  Bob G[redacted] Maronda Homes

Dear Mrs. [redacted]    I have been able to review the complaint made by the homeowner and offer the following solutions. Each yard is installed to certain guidelines regardless of the contractor used. Maronda Homes uses many general contractors for its work. As per our warranty manual, Maronda...

Homes installs a starter lawn that consists of seeding and topical mulching.  It will not germinate into a starter lawn without daily watering, overseeding, and fertilizer & weed control. The top soil used is the original soil taken from the plan and may contain roots, rocks and other organic debris which may allow the growth of weeds within the starter lawn. I have attached pictures of the customers lawn, and most of the grass did take. While I do understand that the yard has weeds, and as mentioned above about control, the yard does not appear to be a botched install. I will offer as a courtesy, a one time patch for the bare spots of the original grade. This will consist of raking the areas that are bare, seeding, and straw. It will then be up to the homeowner to water and fertilize and maintain the spots and yard. This will not include the area behind the home that was filled in by the homeowner. The swail in the yard to move water from the property was filled in by the homeowner and is not recommended by Marodna Homes and thus, will not be seeded as it is not the original grading of the property.   Thank You,  Bob G[redacted] Maronda Homes

Dear Mrs. [redacted],    I have had a chance to review the lots in question, and spoke with our production supervisor for any original issues. After review of the sidewalk I was able to see a discoloration in the surface of the concrete. I was not able to see a boot print or depression, but was...

raining and was not sure if it was a color mark only. We will have our service manager contact the homeowner and if wanted we will apply a sealer to the concrete to even the color out. What can happen, and appears in this case, is that the lime and water mixed on top of the concrete and caused a color variance of the top coat. This should wear evenly over time, but we are willing to make the above correction if wanted.  We will also look at the front steps for the homeowner, and if warranted we can make a correction.  As for the driveway, it is the correct size and length according to the prints. Each unit is done differently, and is required to be to the end of the unit, not to the end of the retaining wall. The drive way is the correct length. No further action is needed for the driveway or right of way on these units.  Thank You,  Bob G[redacted]  Maronda Homes

Dear Mrs. [redacted],  We have been in contact with the heomowner and have agreed on a delivery of soil to the home. The homeowner will grade the home to their liking and Maronda Homes will supply the topsoil for them. Homeowner whishes to use there own seed and fertilizer for the project. Thank You,Maronda Homes.

Dear Mrs. [redacted], Sorry for the delay in response. We where able to make time to visit the home. We are in communication with the homeowner and are investigating the claim.Thank You,  Bob G[redacted]  Maronda Homes

Dear Mrs [redacted] I apologize for the delay in response as I have been on vacation and out of the office during this time period. I have spoken to the homeowner prior to my leaving and are int he process of reviewing the yard. I will provide further information and pictures once I am able to...

obtain them. The homeowner has been notified as well.   Thank You, Bob G[redacted] Maronda Homes

I have been able to review the customers rejection. I will copy the email from our HVAC contractor, and going from this email the house was within reasonable temperature differences, and acceptable standards. They had made a adjustment to the vents on januaray 2nd, and a repair on jan 29th to the return air vents. At this time, the house is within standards, and no further action is required. Unfortunately with a central return air system,  it is possible to experience temperatures between floors or second floor rooms of 5-8deg, which is within the manufactures standards.  I do show an open ticket for the flooring that was entered in 9-14. As for the delay I do apologize, but our flooring contractors are working hard to get our backlog caught up. I believe they did make contact with you already, but have sent a followup email with them just now. If any of the outside times are warrant able, they will be reviewed and addressed in the spring or weather the weather brakes. Email from our third party HVAC contractor. From: "[redacted]To: "Maronda Service" <[redacted]Sent: Tuesday, February 10, 2015 10:11:00 PMSubject: Re: FM[redacted]Hello [redacted],On January 2nd we were out to the clients house ([redacted]) and adjusted the registers for $129.00. Clients idea of much cooler was within 3 degrees which is acceptable. We did determine that a new first floor return air grill would help with cooling in the summer months. We installed that on January 29th for 175.00 Thank youThank You,[redacted]Maronda Homes

Dear Mrs. [redacted]     Maronda Homes has returned to the home and reviewed and corrected the issues that the homeowner had. We do have to return to the home to make a final touch up which is in the process of being scheduled.   Thank You, Bob G[redacted] Maronda Homes.

As of today and to my knowledge, the items in this home are taken care of that are warranted. Our service manager has been back to the home, and completed the home owners issues, along with her request for the one year drywall. We are awaiting a manufacture issue with a door...

to be looked at, but will be set up by the manufacture themselves to review. As to the picture the homeowner submitted, one she was not allowed to take pictures of our computer in our offices, nor do I know how she was able to view this. This information is for internal use. The response the customer refused to sign of is correct, and still have an open ticket for the other outstanding issues. Thank You,[redacted]Maronda Homes

I cannot go by what might have been said. Unfortunately I do not know any of the prior discussions between the homeowner and landscaper.  We have our warranty books in place to protect both the customer and ourselves. We have to remain consistent with how we apply our warranty standards and this customer can't be treated differently. Should they wish to have the service load of top soil, we are still offering it. This is in accordance with our service warranty manual. Thank You,[redacted]Maronda Homes

The concrete had been replaced, but Maronda Homes does not seal any concrete. As Mr. [redacted] has described, spalling can be caused by many things, and as such we do suggest that the homeowner applies an application of concrete sealant to help rd the deterioration of the concrete surface....

This information can be found in our warranty manual under the Service Policy section, and in the Asphalt Drives & Concrete Aprons. This sealant is up to the homeowner to apply as the see fit. Our policy is to not replace or repair concrete with cracks or scaling caused by extreme weather conditions, or by freeze / thaw cycles. No other warranty applies.  This information is also under the " Asphalt Drives & Concrete Aprons" section. The aprons are left slightly high, and when the final phase of construction in the plan is completed, we/ or the township does come back through with asphalt a final top coat that does take add to the asphalt/apron. This is done as a final step in the phase. I have confirmed with our flooring contractor that the ticket is in place. As Mr. [redacted] has explained, we our behind on flooring service issues, But it is noted in his file, and will continue to be a warranted item regardless of date. I will contact our flooring contractors to ask for an update and to expedite a call to Mr. [redacted].  Thank You, [redacted] Maronda Homes.

Dear Mrs. Cook,   Maronda Homes did offer, as a courtesy, to build the homeowner a new set of steps. We where not using the old material. We where only using the railing section where applicable. Again the steps fell not because of the style of construction, but due to aged and rusted screws that broke off. This is typically a maintenance item. I have checked with [redacted] building codes office, as well as the PA State building code, and as far as attachment of the steps there is not a " code" on how they are to be attached. While Maronda does still build the steps the same way today, it is an acceptable practice for installation.  The building officer reviews the steps prior to home owner taking over the house. This was completed on this home as well, and was approved for occupancy. The code only states the the height of riser, and tread length etc.  Maronda Homes has offered to replace the steps with new ones as a courtesy, but will not re reimburse the homeowner a dollar amount.  As before should they wish to have this done, they can reach out to us at [redacted] Thank You,  Bob G[redacted]  Maronda Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Maronda Homes has never contacted me concerning this matter, even though I asked them to.  The land at the back corner of my house did not look like it does now, when I purchased the home 8 years ago.  If it had, I would not have bought it.  If Maronda is not willing to take responsibility to correct this serious problem, I will need to pursue another course of action.
Regards,
[redacted]

This issue has been resolved, and is complete.   Thank You,[redacted]Maronda Homes

Maronda Homes will have our landscape company return to the home to fill in with soil where needed and reseed the area in question. We will also review with the homeowner, the water run off issue and what if anything can be changed. We will have our production supervisor call the homeowner no...

later than 5/14/15 to set a time for review with them. Maronda homes does not install french drains, and as such water run is done by swails and grading. This will also be reviewed at that appointment.  Thank You,[redacted]Maronda Homes

Dear Mrs. [redacted]   I have been able to review some of the customers complaints. The ones I cannot answer, I will have our service manager reach out to the homeowner and review them with her.  I will try to answer her complaints in order.  The stoop has been replaced, and the...

railing has been re installed. From my understanding with supervisor, the new concrete slab did not match the customer steps. I will have our production manager stop to install a longer grab rail to eliminate the gap seen.  The grout that was used in the bathroom was cracking. We have had a design change and do not install the grout where it meets the pan. I will confirm that the right product was installed and have our service manager contact the customer.  The next three items have been addressed. It is possible to see condensation on the windows during extreme cold days, or where the humidity in the home exceeds outside. This has been relayed to customer on earlier emails. The carpet has been addressed by Maornda and our Flooring company. The carpet was selected prior to the home by the homeowner. The carpet does carry the manufacture warranty as well. I believe there was a claim submitted to the manufacture but was denied. Sliding door lock has been replaced on two occasions. We assume the door is being opened while locked thus causing the issues. No further replacements will be done under the warranty. Maronda Homes uses a center return air system HVAC system. it is not calculated on the standards the homeowner sent in to us, nor is based on square footage alone. I will confirm that correct unit per our HVAC designer  is installed and notify the homeowner. While I do understand the homeowner feels that these items are not satisfactory, they are build using certified products and installation methods.    Thank you,  Bob G[redacted] Maronda Homes