Maronda Homes Inc

Review: Flooring issues were reported March 2013, a temporary fix was applied a few weeks later which didn't stick. Re-reported issues at that time and have not had my floors fixed. Vinyl flooring was not properly spliced together, there are bubbles in the vinyl flooring. Subflooring/underlayment not properly nailed/glued down and is causing floor to wobble and can feel seams in the floor and there are creaky steps going upstairs since they werent properly nailed also.Maronda still hasnt even given me a date to have it serviced and has been over 14 months since it was reported. Also as a result of them not properly servicing the flooring, the bubbling/loose flooring in the upstairs bathroom has allowed water to get through (and edges in bathroom were not even siliconed), and has caused water stains in the ceiling below.Desired Settlement: I want all of my floors properly pulled up and refastened. I want the section of improperly cut vinyl replaced, and I want the ceiling repaired or replaced below that bathroom which were stained/damaged as a result of Maronda's neglect of warranties that they have provided and failed to fulfil in a timely manner. (I want ceiling section replaced if the material integrity has been compromised, or if insulation got wet, etc.) and then re-plastered/re-painted by Maronda.

Business

Response:

I agree that this issue has been outstanding for to long, and that our flooring contractors should have been in touch. What I would like to do is set an appointment that will work for our flooring company as well as a maronda service manager to meet at the home within the next 2 weeks. I would imagine we would be able to make this accommodation and assess the issues, and get a date for repair. Unfortunately I do not know the outcome or plan of attack until we can have our flooring contractors look at the flooring to see what needs to be done. I did reach out to Mr. [redacted], and left a message. He can also reach me at ###-###-####, to set an appointment. I can coordinate this with our flooring company. We apologize for the delay in this matter.

Review: We completed our Maronda Homes construction in July 2013. Since then, we've had repeated issues with moisture, mold, and mildew in our basement and garage. Maronda's Service Team, if they respond, does so weeks later. If they come to our home to reportedly remedy the issue, they fail to do any real investigative measure as to the moisture and proceed to tell us simply that the house is built too tight and it will always be a problem. Despite running a dehumidifier (that is emptied multiple times per day), we continue to have thousands of dollars of damage of mildewed or mold items in what is supposed to be a livable space in our home. Our last home visit was on 8/4/15, and despite six attempts at contacting them to let them know that the issue persists, we have received zero response in a month's time when they claimed they would come same day if we saw water or excessive moisture again. Two years deep into an issue that they have failed to resolved is enough. We simply want the issue resolved so we no longer have to contact them - not an unreasonable ask.Desired Settlement: Repair of the moisture problems in our home, and reimbursement for the extensive list of damages and lost personal items (furniture, baby gear, strollers, car seats, irreplaceable personal effects).

Business

Response:

Dear Mrs. [redacted] I have had the chance to review this home personally as well as our service manager for the area. While we where at the home last, we did investigate the issue with the homeowners. We had removed drywall in the one location where it had showed moisture. There did appear to be an issue at one time int he front corner of the home. This area is covered by the steps that the homeowner had recently installed, and the only spot that we could find was a crack int he step to stoop area int he concrete. Maronda had sealed this area as a precaution in an attempt to solve the issue. While we do feel there are two desperate issues, one being what was just described, and the other being a condensation issue on the block wall. When I was at the home there was very little to no visible moisture on the block. Our service manager did have an appointment set for early last week but had to be rescheduled on the homeowners part due to an emergency. Our service manager did have a chance to go to the home this week as we have had a significant amount of rain, and found that both areas of concern where dry at this point. he did mention that he would stop back in a few days to see if the issue will show again. We will review further if need be. Thank You, Bob G[redacted] Maronda Homes.

Consumer

Response:

Review: We moved into our brand new construction house on 6-26-2014. Our Kitchen countertop on the right side has a 4 inch break in the counter top. We put in a request to Maronda Homes and they sent out a Service Manager on 10-14-2014. The service manager basically looked at the top of the kitchen counter and reported that we put something to heavy on the counter or we stood on the counter which caused it to break. We did not stand or put anything heavy on the countertop. I spoke to the service manager on the phone while he was still at my house and I asked him if he was going to pull out the dishwasher to get a better look at the break. The service manager did not pull out the dishwasher and look at the damage fully. It seemed like he made his mind up even before fully looking at and evaluating the damage. He did offer and stated this would be a courtesy for him to pull up the counter and SHIM the kitchen counter. I asked him for his managers name [redacted] so I can speak to him about the kitchen counter. I sent in a request to [email protected] on 10-14-2014 asking for [redacted] to call me so I can speak to him about my kitchen counter top issue. Maronda homes called me the next day 10-15-2014 explaining that they got my message and relayed the message to [redacted]. Maronda Homes reported Bob is supposed to call me back. Today is 10-30-2014 and I still have not gotten a call about my broken kitchen counter top. I have called and sent emails to [email protected] and reported that [redacted] still has not called me. I received an email back from [email protected] on 10-27-2014. It says they forwarded my latest email to [redacted] asking him to call me at my cell phone number. I would like to speak to him soon or anyone from Maronda Homes so we can come to a resolution. I am afraid of the cracked/broken kitchen countertop damage getting worse.Desired Settlement: I would like to speak to someone at Maronda homes about my Kitchen countertop. I would like to have the Kitchen Counter top replaced or fixed. If Maronda Homes decides to fix the broken counter top I would like something in writing protecting me if the counter top breaks any further after they fix it. If Maronda Homes decides to fix the counter top I would like to have it fixed with the manufacturer Vangura recommendations. Vangura is the company that manufactures our countertop. Vangura recommended if it is to be fixed Maronda Homes should use an Epoxy in between the crack and push the counter top crack together so the Epoxy holds the counter top break together. They also recommended braces to be put in place underneath the counter top to better support the counter top. Option 1 - Countertop Replaced with a new countertop Option 2 - Fix countertop with the manufactures recommendations. Recommendations Below:1. Put epoxy in between the crack and press the two pieces tog

Business

Response:

I have been able to review the situation with our service manager who was at the home to evaluate the counter top. The top is cracked in a manner that suggests excessive weight was put on the counter top. The laminate top is cracked as well, and this is not covered under the warranty by Maronda Homes or Vangura. While our service manager was at the home, he did offer to support the cpountertop from the underside, and this offer still stands. We would return to the home on a one time basis, support the underside of the counter to enable the crack to be flush, and brace from the underside. Although Vangura recomends the countertop to be filled with an epoxy, Maronda Homes would not be willing to do this, as the possibility of epoxy getting to the top of the counter and cause cosmetic issues witht he finish. Maronda Homes does not make or manufacture the tops, and are offering the repair and supports as a courtesy to the homeowner. Should they want to pursue this with the counter top manufacture they can, and they are capable of making repairs of this nature. I apologize for not responding sooner to the customer, but our answer was given to them by our service manager prior to this complaint. Thank You, [redacted] Maronda Homes

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.In [redacted]’s response it says “excessive weight” was put on the countertop. I contacted the manufacturer “Vangura” and spoke to [redacted] on 10-17-2014 regarding this issue. [redacted] reported that for the countertop to crack/break in the manner it did over 1000LBS would be needed in order to cause this crack/break. We do not have anything in our house that weighs over 1000LBS. He said that improper installation or leaving the countertop out for too long in a non-climate controlled environment may have caused this issue. Are same model house was built across the street from our home. In their house they have 2 wooden braces installed supporting the counter top. The 1 brace is installed in the exact spot where our counter top is broken. I feel that if the counter top was properly installed in the first place with the braces it may have never cracked/broke. In my Brand New House I can see in between the dishwasher and counter top and we do not have any braces installed at all. I would just like to get my countertop fixed in my Brand New home that is only 5months old. I don’t understand why Maronda Homes is not taking ownership of this issue and contacting the manufacture and working with them to come up with a solution to this problem. I don’t understand why the homeowner has to play middle man with Maronda Homes and Manufacture to get this resolved.

Business

Response:

Maronda Homes is willing to inspect the counter top underneath. I believe the homeowner has a six month inspection coming up. The bracing under the counter tops can vary from house to house, and depends on multiple things, so the two house can not be compared because the crack is at the location of the brace in another home. The installation of the counter top would not have caused the crack in any fashion that I am aware of, and will review with Vangura as well. Again we we ill review at the six month inspection should he want us to do so. The counter top was not cracked at the time of closing, and was not noted on the pre settlement inspection. Thank You, [redacted] Maronda Homes

Review: I March of 2014 I submitted a request to have a down spout (gutter) repaired. It had popped of the house. They have been giving me the run around by saying weather plays a factor and the gutter company has been informed, but there has been several houses built in the time period between March and now 8/28 with the gutter company there and nothing has been addressed. Could you please help me out with this issue.Desired Settlement: I want the problem fixed.

Business

Response:

The gutter is corrected, and complete. It took longer than expected to get our guetter company out. This job is complete, and a door knocker left at the residence

Thank You,

Review: I have filed several requests for a new front door and replacement window for my house that was purchased in October of 2014. The cracked window was defective and is causing a air leak in my infant daughter's room. I have received several email promises of replacement. We have filed a Bonded Builders claim and received no communication from Maronda Homes. My wife has even talked to Matt our [redacted] development service supervisor, who promised replacement but no action has occurred in 8 months. Please contact us regarding this issue. A district manager call is requested for resolution. Thank you.Desired Settlement: Please contact me and schedule replacement of these promised items. I know that you can practice better service promises than what we have received.

Business

Response:

Dear Mrs. [redacted] I have taken the issue from our production supervisor and given it to our service manager. He has set an appointment for 2/17/16 for review and repair. Thank you, Bob G[redacted]Maronda Homes

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We signed our contract with Maronda on April 4th this year for our new home located in [redacted], we paid a deposit as required, it is a small production home, they made an estimate deliver date in our contract on September 2013, also we have told could be move in earlier since this construction is in a great summer season. In August we have informed our house will be done on October ok, again October, we have noticed by Maronda a continue delay to next monthToday in December, it is end of the year, we called again want to know what is going on?? No responses!!! Sales person cant answers and to ask management for any idea then no any answer, not even give an idea or an estimate date this time. We wondering how Maronda made their estimate deliver date to make their sale contracts so disappoint and frustrated, this is so bad and unfair!!!Desired Settlement: Please give us their honesty, a acceptable response.

Business

Response:

In any communication, including our contracts, we ALWAYS use the words estimated or anticipated with any dates that are provided. This is because there are so many variables that can impact a projected delivery date many of which are unexpected and cannot be anticipated. We did have a back-up on starting homes in this community which caused the majority of delay in this home. There were several other homeowners affected by this situation in this community. We did finally start the home in July. In talking with the supervisor, he indicated that he is in the final stages of completing the home and fully anticipates that the home will be completed in time for a December closing. In the next two weeks our closing coordinator, [redacted] , will be calling the customers to arrange a specific time and date to close in December after she has all the information from the mortgage company and has a final completion date from the supervisor.

I have to relate that it is highly unusual to miss a delivery date this close to completion; however, in rare instances something happens beyond our control that could affect the closing. I do not anticipate that occurring in this instance but stranger things have happened.

Sincerely,

VP, Maronda Homes

Consumer

Response:

Review: My husband and I purchased a brand new town home from Maronda, and closed on March 26. At the time, the driveway had not been paved and the grass had not been planted. We were assured that these services would be provided as soon as possible, weather permitting. Our driveway was installed, but as of today, July 1, 2015, we do not have grass planted on our property or a properly graded back yard, and weeds are growing wildly in the front, which has also not been landscaped. Construction debris still litters our front lawn, and a friend of mine was cut on a piece of metal half embedded in the ground left behind by the builder. Upon pressing the company for answers as to when our lawn would be graded and planted and the front yard cleaned up and landscaped, we were told the lawn would be installed on or before July 1, weather permitting. They have missed this deadline, despite many days that would have been appropriate for planting. We will likely not have grass this summer. The company told me that a production supervisor would contact me, but he never did so after I informed the service department multiple times that he had not contacted me as promised. I have only been able to email back and forth with a service associate and been given empty promises.Desired Settlement: I would like to have grass as soon as possible. At this point, planting seed is inappropriate. I would like sod to be placed down as a more expedited solution to the problem that Maronda has perpetuated.

Business

Response:

Dear Mrs. [redacted], Maronda Homes does strive to have all lawns in by July 1st as she has stated. Unfortunately the weather has not cooperated with us at all t his spring. I do know that the homeowner is in line for the yard to be raked, top soiled, and seeded. If the weather holds our landscapers are to be at the home this upcoming week. The problem is that even though we have had a day or two between the rain, the amount we have received has left the yards to wet to run machinery on. We are working to get the yards done as soon as possible, and again, appears to be next week for this customer. Thank You, Bob [redacted] Maronda Homes

Review: I am writing this as a formal complaint against the customer service, mainly that of the Production Supervisor, at Maronda Homes. I have followed proper proceedures in contacting them regarding several issues on the exterior of my home including but not limited to, lawn, grading, landscaping, cement work on my porch and front steps and water issues. I have received emails back from customer service telling me that my information and emails were sent to the production supervisor to handle. To date, I have not heard from or seen this production supervisor about when or if my issues will be resovled. My contract clearly stated that my landscaping was to be completed by July 1 and it is now July 2 and I still have no trees, shrubs or mulch. At this point, anything that is planted will not grow and I will most likely have to redo it in the fall anyway. In addition, I have noted the safety issues associated with my front steps sinking and the lack of railing provided on my front porch (please note that I had to contact the contractor myself and pay $367.00 of my own money to get the matching pieces that I need to install it myself.) I feel that this is a safety issue and that Maronda should proovide it if necessary based on the layout of the land and house. The steps need replaced and I have noted that the cement contractor has been in the neighborhood several times since I filed my complaint and yet my steps have not been addressed. Also, the water issues on the side of my home due to the improper grading that was done are now seeping up to my foundation wall and will eventually get into my house. I have sent the photos to Maronda and was told that I would be contacted so that it can be resolved. I was told that it was too wet to do it that day so they would wait for a few dry days. We have had 5 dry days in a row and nothing. All of these issues have led me to filing this complaint because I feel that is is the only way to get a response.Desired Settlement: I would like to have a personal apology first and foremost for ignoring my requests and not even giving me a proper phone call to set up a meeting, a landscaping allowance in order that I may fix my water, grading, and all other issues in my yard and plant my own trees and shrubs in the fall (all other Maronda plans have this option except for us), my front porch and steps replaced due to improper and poor installation, Maronda to refund me for the porch railing purchased due to safety.

Business

Response:

We are sorry that you have not been contacted for the times of completion of some of the items. Your yard is underway or is being completed this week. Our contractors have been behind with yard work due to the wet and stormy season to date. I spoke with the supervisor, and he did say that the steps are going to be replaced, and this should take place on Fri. He will contact you to let you know specifics of this replacement. Maronda homes does not install railings on the porches, unless required by code due to height of stoop. This home did not require any railing for the steps, therefore we will not be reimbursing for the railing purchased. Again your yard and landscaping should be in by weeks end, as well as the start of the concrete replacement at your home.

Thank You,

Consumer

Response:

Review: Yard late to be delivered and not completed according to contract

We closed on the property in december of 2014 and expected to have a yard in spring per our contract and sales pitch. Today is July 6th, 2015 and the yard was just partially put in.The landscapers stopped grading and planting grass half way through the back yard where a large weed line starts and covers half the yard with 4 foot high weeds. I assume maronda considers this complete since seed was sprayed up to the weed line and other yards in the neighborhood were left in the same condition. Im u certain though since the supervisor has poor communication skills avoiding customers or promises to discuss but never follows through on the visit or phone call that was promised. In the rear yard there was a large amount of dirt dumped into the weeds in piles. Also, the property line was not followed even though there are still landscaping stakes present. Our yard is pie shaped on the left side of the property and the land was graded parallel to our house causing a considerable loss of acreage. The lot left outside of what was finished is unusable as it consist of piles of dirt and rock and sits significantly higher than the rest of the property with a distinctive step up. Portions of this property is still being used by construction equipment as a through way. Additionally, there is a large irrigation ditch running the width of my property which renders the last 20 feet of the property before the conservation area useless and makes accessing that portion of the property problematic. At the time of sale I was not informed the irrigation ditch was to be a permanent water management system. This ditch should have been lined with piping and covered with dirt to allow proper water management yet retaining the yards usefullness.Desired Settlement: Address and finish the job. Grading and seeding the rest of the yard with the equipment being used is a relative quick and simple task for maronda's contractors in contrast to the time and cost I would incur finishing the job myself.

Business

Response:

Dear Mrs. [redacted], I was able to review the issues with our production manager for the home today. The yard was late ge4tting in as the weather in the beginning of the year was overly wet, and we where unable to get yard in. The yard has been completed at this point. As in Maronda Homes policy book, we grade and seed lots to 50" away from the home or the toe of the slope. While the property line may extend beyond that, the seeded portion is to 50" This is what the customer is referring to, and states the other homes are done the same way. This is correct, and up to the code for the township. Our supervisor will stop at the home tomorrow to review if material had been dumped in the far section and if so will be removed. We will also review the yard stakes and determine if any yard has been lost. the lot next to this customer is under construction and the property line will be completed with seed once construction is completed. The swail in the rear of the yard is just that. It is a swail to promote proper water flow around the home. I am not sure why this would not have beenrelayed to the customer as we do not install piping or French drains on any home, and the swails are our drain system, I apologize if this was not relayed to the customer but this information is also in our warranty handbook should it be needed. Thank You,Bob G[redacted]Maronda Homes

Review: We built our house two years ago and followed procedure letting the builder know that our brand new carpet upstairs is bunched up in a minimum of 12 places. We notified them through the service email, have contacted them via email and phone numerous times since without resolution. We have attempted to contact the carpet warranty company ( [redacted] and they tell us the builder has to contact them. Maronda to date has not even reached out to them or us to resolve this issue. This is posing a fall risk to family in the home and someone could get dangerously hurt. We also have asked for a furnace door of which we have two furnaces in the home a door to one of them and not the other. They tell us there is no door. This too is a risk to little children in the home.Desired Settlement: We just want he carpet fixed and door to be placed on furnace. IT has been 2 years.

Business

Response:

Myself and Maronda Homes have been in contact with The [redacted], as well as their council on these issues. I have forwarded you my latest emails between the [redacted] Council and Myself. Our responses have been relayed to the homeowners as well. This has been an ongoing complaint from them, and has or is being dealt with. I have received no response from Mrs. [redacted], who is the [redacted] council from our last conversation I have sent you. I will do my best to explain to you as well as you can see in the emails. Issue one is the carpet, which was originally relayed as a performance related issue, and will need to be sent in for review with the manufacture should the homeowners want to. After numerous reply's, I did agree to try to expedite this the manufacture as well. As you can see in our sept. 29th email. The second is the furnace filter cover. Our units do not require a filter cover. One had been dropped of for the homeowners but was not received by them. In any case it is not a warranted items, and cosmetic flap cover for the furnace filter. I was willing to remove the other one should they want both units to be the same. other wise no action is required.

Thank You,

[redacted]

Maronda Homes.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

IF this is in progress or in review it has taken two years and we have had no one come out to look at issue or contact us regarding the warranty of the carpet. All contact has been via email and has been less than timely. If the builder is so concerned about it you would think they would make personal contact and get this resolved or under way. WE just keep getting a response that they are looking in to it. AT this point in time it is a huge safety concern with children and elderly adults that they are going to trip over the areas and potentially fall, of greater concerns one area is right next to the steps.

The door for the furnace although they tell me this is cosmetic in nature I don't believe that. Especially when we were told when we moved in that this would be provided and it has not been to this date. The builder states they sent it to our house but we never recieved it. I have a copy of the email also and it would appear they sent it to the wrong housing development. It is just down right POOR Customer Service! Again concern is children will stick hand or objects into this area so no I do not want them to remove the one we have. I want them to find, build, provide the door we should have been provided on move in. As you can tell by the emails the builder provided we have been in contact with them for over 2years regarding these issues with no resolve or action.

Regards,

Business

Response:

As you can see from our previous emails with the homeowner and their attorney, we have provided all the information we can. I did ask that a claim be opened up for the homeowners through our flooring contractors. We would need the manufacture to determine the cause of the buckling they are seeing in the hallway. Typically, the manufacture does not warrant these types of issues in hallways due to many factors, inducing moving of furniture in the tight area, among others. For this reason they will need to check the backing of the carpet as well as for delamination in order to make a warranty claim, and it be repaired or replaced. Our reports show that the homeowners closed in August of 2012, and the complaint came in Nov. of 2013. this was out of the one year warranty period. At this point we will need the manufacture to make a decision, and we have tried to help by starting the claim. the homeowners may feel free to contact me for updates if I can provide any for them.

The cover is cosmetic weather the homeowners feel this way or not. Our units are not designed with one. If the one unit does have one it was not designed as such, and may have been a mistake. This is the cover for the 1" thick furnace filter. My previous statements apply, should the want the other one removed we will do so. Otherwise no further action is required. I have attached a copy of the closing pre settlement inspection, and find no issues for a filter cover or furnace items on the sheet signed by the homeowner. I unfortunately cannot go by what may have been said, and have to refer to the signed documents. I do apologize for this issue, but is a cosmetic cover not required or on the design.

Thank You,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Once again I do not view this as the matter is in process, taken care, of or even addressed. We have emails from August 2013 where the builder was notified at that time the carpet was buckling( which was within our one year warranty and deffinitely within our 5 year carpet warranty). We are now over a year past thatthe originial notification and we are no further than we were the day we notified them. We have not been notified a claim has been filed nor have we been contacted that someone was coming to look at it. Seriously this should have been resolved by now. I have small children and elderly parents and this is a SAFETY fall hazard!

As far as the furnace door- I don't care if they are cosmetic. It was written on our closing document that we were going to be provided a door and I expect that we should be provided one. If it is only cosmetic why were we promised one, then one was supposedly ordered and delivered to our house but we never recieved? I noticed on the builder requisition that they had a different housing plan written on it for the place for delivery. Could it be the builder made a mistake and put the wrong olan on the paperwork thus not getting the delivery to the correct address? Either way I don't wan the other one removed I want the one we are owed ---provided.

Again if the builder was so concerned about resolving this matter why has it not been taken care of to date?

Regards,

Consumer

Response:

I have attached the original 6 month inspection document that Maronda has copy of that has the furnace filter door on it. We were instructed one would be given to us the day we closed. Now over 2 years later we still don't have it. As you can see by the email trail below. I contacted Maronda on 10/15/13 about our one year inspection as it took over 8 months for issues from closing to be completed. At that time, it took over one month for Maronda to respond. 11/19/14 to be exact. We have had many issues that we did not even bring up as our concern is more with the safety issues. In Maronda's response it says to contact [redacted] with any quesitons however the only way you can contact someone at Maronda is to email the service line and to wait till they get back to you. Past experience has proven it is less than timely. Please let me know if you need anything further.

Mrs. [redacted]

Business

Response:

I have reviewed the response as well as the forms sent in. The homeowner has sent in two forms of which Maornda has copies of as well. The first form is the letter that we sent to the customer prior to the six month inspection, which is returned to us with the items they would like to be evaluated. It does state the filter door on that form, but that is not does not mean those items are warranted or correctable. The second from is the pre-settlement inspection, in which you can see two dates signed by the homeowner. The first is the date of inspection, and the second is when all of the items on the list are complete and acceptable to the homeowner, in which they have signed off on. I do not see on the pre settlement form where it is listed for a filter door. I do apologize for the inconvenience, but I cannot give them something I cannot get. I understand that one was sent out on the other unit installed in the home, but if this was a mistake or done by a contractor we are not aware of. It is not something we install on our units. In our prior emails, if one was said to be given to her, it was a mis communication, as the homeowner originally described this a the furnace door, and assuming it was the cover door to the unit. It is not, and in fact is where the filter slips into the main trunk line, and not on the install guidelines. I am sorry we do not install or correct this issue.

Thank You,

[redacted]

Maronda Homes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is unacceptable service from any company or manufacturer. We still have no resolution as far a dangerous bubbles in carpet. Not one person has contacted us verbally only typed a written response on this website. UNACCEPTABLE! The builder representative stated in his previous email that a door to our filter was previously sent to the house but now says they can not provide one nor is it a service. This is a bunch of bull! They just want to drag this out until someone gets hurt that is fine we will pursue it legally. I am sure our local media would love this story. Apparently no one cares that it has now been 2 1/2 years and we cant get any resolution. This should have been resolved a long time ago and should not be this difficult.

Regards,

Review: My complaint with Maronda Homes is regarding their customer service as well as their service department to handle issues with their home owners. Tomorrow will be exactly one year since we have closed on our home & we are still waiting for issues to be resolved since shortly after moving in as well as our 6 month walk through. We should be coming up on our one year walk through, however Maronda has yet to schedule that. I am now concerened they are going to let that date come and go so they can wipe their hands cleacn of us and say everything is our own problem. Everytime I get in touch with someone they tell me they are working on the issue, looking into it, or it is in the process. I find it hard to belive that in 1 year my issues could not be addressed when they build a whole house in 10 months or under. I have tried to be patient with [redacted] in their customer service department, however my patience and stress level can no longer handle trying to get a response and felt my only option left was to reach out to the Revdex.com. [redacted] is the definition of poor customer service. She is rude, talks in a demeaning way and seems frustrated that you are reaching out to her regarding your home. Her latest was that she was "investigating" my flooring issue as if I am some type of criminal. I have tried reaching out to her supervisior, [redacted], multiple times, however I have not had any response. I do not feel that I am being unreasonable, I simply just want my home to be int he condition that I expected when I signed on the line and shelled out a lot of money to build my home. I would strongly sugggest that anyone reading this NEVER builds a Maronda Home. They are great to work with until you close on your house, then you can forget it, to them you are just another dollar sign.Desired Settlement: My desired settlement would be for all of the issues I have been addressing in my home to be completed accurately and ocne and for all. These issues include these major items: - Kitchen Cabinents - Front Door Frame - Flooring/Carpeting Issues - Electrical Light Switch Wiring - Lawn/Backyard - Multiple issues

Business

Response:

In response to the customers concerns, we have responded to her to the best of my knowledge, on all issues. I have copied our email transaction giving responses. I will respond tot he complaints again here. The kitchen cabinets where ordered and delivered once. the customer did not like the appearance, due to the color differences in stain. We agreed to reorder these again for them, but as stated in prior emails, the plant is in Tx, and is made to order. We will contact the homeowner when they arrive. The front door frame was repainted By dave as you mentioned, and is complete. there will be no further action on the door. Flooring/carpeting issues where complete, and I have attached a signed copy of the homeowner on this service from 5/21/14. Lawn issues are complete, as described in the email, and in our warranty book. We do recommend that the lawns be overseed and fertilized. Each homeowner signs off that we install a starter lawn, and maintenance of such is up to the homeowner. I show to work tickets that where created in our system, one on 9-11 and one on 10-13-13. Both of these are closed out in our system and are complete, with the homeowner stating that it is no longer an issue. Should there be an issue we will create a new work ticket, and it can be forwarded to [redacted].com

Thank You,

Consumer

Response:

I apologize for my delay in getting back to your response ([redacted]) from 9/17/14 and yesterday. Unfortunately, these messages were in my spam folder and I only noticed them this morning. I really appreciate you getting my concerns to Maronda. Anyways, I wanted to get back to the response from [redacted] from Maronda in regards to my complaint that was filed with the Revdex.com.

First and foremost, it is great to see that My. [redacted] exists. I had sent him e-mails two separate times before filing with the Revdex.com that were simply ignored. He was defended by [redacted] that he is a really busy man. Perhaps if Maronda didn't make so many mistakes or try to cut corners, his workload wouldn't be so out of control and he would be able to get back to everyone. However, I guess he is too busy to get back to the people the build Maronda Homes and quite frankly pay his salary in the end.

Anyways, to the "best of his knowledge" that all of my concerns have been addressed, he is simply wrong. I am still awaiting for the following to be addressed and COMPLETED. The lip service I get from [redacted] and [redacted] is getting old and I want my house to in he condition that it should be. I have spent a lot of my hard earned money to build my home and these should be an exciting and enjoyably time. However, this first year has been a consistent battle on getting my home in the condition it should be and what I paid for. With that being said, I am still waiting to SIGN OFF on my SIX MONTH inspection and have been in my house for just over a year. This is a complete joke.

Review: We recently purchased a home from Maronda Homes. During the construction, we addressed numerous framing issues with the builder. Although we were assured that these issues were to be handled, drywall was hung prior to us being able to check the work. During this process, we were made aware of the fact that the framework inspector was also the individual that was supervising the building of our home. Days before our closing on May 31, 2013, we went to check on the progress of our home. After entering, we noticed numerous holes in the ceilings and walls. Upon inquiring, we were told that the holes were the result of a water leak and would be fixed prior to closing. There was also an issue with the bathroom counter, which they said they would fix. Once the closing arrived, we checked on these other issues and found that instead of fixing the counter, they actually cut a hole into the wall and shoved the corner of the countertop into the wall to hide the fact that wall was crooked and the countertop did not sit correctly. We also noticed that the kitchen cabinets were in terrible shape and a marker was used to attempt to hide the scratches on them. We also were unable to place a stove in our home until weeks after closing because the wall measurements were off not allowing enough room for the stove to be installed. They resolved this by cutting down a cabinet and have yet to replace the wall. Some of the electrical outlets in the home do not work, as well as a light switch that remains "hot" in our two-year old daughters room. Because of this situation, we have been unable to install her light, even though we paid the upcharge for overhead lighting. There is a crack in the basement floor and an extremely poor paint job on all bi-fold doors and trim, even though we purchased an upgrade semi-gloss paint. These are just a few of the many items that were addressed and document prior to closing, which our supervisor and customer service assured us would be addressed quickly. Although Maronda has been aware of these issues for more than four months and the supervisor has verified the issues, the majority of problems have not been corrected. On three occasions, workers came to our home to make repairs; however, nothing has been resolved to date. Each time the workers came, they were unprepared and did not bring any of the equipment needed to make the repairs. After getting nowhere with our supervisor, I decided to seek assistance from Maronda Customer Service. On June 10, 2013 I emailed a Maronda Customer Service Representative and then waited a week to be told that they forwarded my email. We have been told that our concerns have been sent to the appropriate persons for repairs but no one has contacted us nor returned phone calls or messages. I have documented emails between Customer Service and I listing specific issues needing addressed and the fact that I have had no follow-up. The response always remains that my emails were forwarded on and someone will be in touch with me. I am continuing to track down, email, and call the employees who are to be making these improvements. I still have a list of issues that have yet to be addressed.Desired Settlement: We would like our list of concerns to be addressed and fixed correctly and in a timely manner. We also feel that we should be refunded the amount that we paid for the upgrades on paint and lighting.

Business

Response:

Maronda homes is in contact with the homeowner. [redacted] the production supervisor is working on a resolution for most of these items if they have not been corrected already. There are two outstanding issues that need to be taken care of which are in process. There are multiple cabinet doors that we are awaiting arrival of for replacement in the home. I will be forwarding the electrical issue on to find out a date for a resolution, but I show in our system the ticket for that issue was closed on 8-13-13 I will also attempt to contact the homeowner today as well. There issues will be documented and ill follow up on them today with the homeowner.

Thank You

[redacted] Maronda Homes

Consumer

Response:

After reviewing the response from Maronda I feel that we have yet to resolve our issues. Although I do agree that since the receipt of our complaint Maronda has tried to get some issues resolved in order to have some response to our complaint. We have submitted a list of 25 items, some which were documented as early as 5-31-13, that have yet to be resolved or where resolved in an unacceptable manner. Of the 25 concerns the only ones that have been resolved in an acceptable manner are the electrical issues and the chip in the countertop. During our final walk through the floor was not completed, there were holes cut out of the walls and ceiling but we were promised any issues would be fixed in a timely manner as long as we signed. An example of one of the resolutions to a concern was a skewed wall in our master bath. Because this wall is not square it forced our sink to be unsquare as well. The most efficient fix in Marondas eyes was to cut open the drywall and proceed to push the sink top into the wall. They then repaired the hole and checked it off the list. Our sink now has a water lip on 3 sides and none on the side that matters which is against the wall. So if we were to ever spill water on that side it could potentially cause water damage in the future not to mention the wall is still not square. We have the same issue in the kitchen which forced our refrigerator and stove not to fit. The quick fix was to cut the countertop and the wall. So for four months we've had a countertop that was cut and never reattached to the cabinet not to mention cabinets that are scratched. Again an unacceptable fix in a brand new home. The walls should have been ripped out and redone or they should have been done right in the first place. We still find it unbelievable that the supervisor that is responsible is also the frame checker of his own work. Lastly the communication has been very poor. We were told new cabinets would be ordered and replaced after 3 months of complaining and being blamed for all of the supervisors mistakes. We waited an additional 2 weeks and finally contacted the supervisor since own did not show up to his scheduled appointment with us. He proceeded to tell us that the cabinets that came in were also scratched so he ordered new ones again. When those came in they were the wrong color and now he's ordering them for the third time. However the worst recent concern is the mold in our basement. A water leak and mold was found so now we have a large hole in our basement ceiling. A Maronda employee that works for [redacted] commented on the mustiness as soon as he stepped foot in our basement as well as noticing the water marks that surround the entire foundation which we were told by [redacted] was normal. Contrary to what the other Maronda employee believes. This issue was brought up numerous times during construction in person and through emails. It got to the point that the sales representative refused to talk to us anymore and said we need to quit bringing the issue up to him and resolve it with Matt. So all in all we are extremely displeased with the customer service of Maronda and the poor workmanship that goes into the building of their homes. I'm embarrassed of all the issues that they attempted to cover up and am furious that we have been making the monthly payment to live here while Maronda takes their time to fix all the issues that we bring to their attention. We aren't asking for perfection we are simply asking for the house that we agreed upon.

Regards,

Business

Response:

I have spoken to the supervisor of the plan, and he is in contact with the homeowner for the repairs on the home. As far as a timeline I cannot give an exact date of completion, but there replacement parts on on order and are awaiting for them to arrive to install. As for some of the issues, I am in the understanding that the homeowner moved the counter top/ cabinets in the kitchen to accommodate a stove I believe and the refrigerator does not fit. I will contact the homeowner to find out the exact findings of this.

[redacted]Maronda Homes

Consumer

Response:

Our issue was not with whether or not the cabinets had been ordered, our issue was with the fact that the supervisor set a day he would be there with the cabinets and never showed or called. After 2 weeks we called him and apparently there had been some issues with the wrong color cabinet being delivered the first time and then the cabinets being scratched on the second delivery. According to [redacted] we are waiting on the third cabinet delivery now. However, it did not seem important for [redacted] to call us with an update which is ridiculous.

As for the countertop, as big of an issue as this was I assumed [redacted] would have at least given the correct information. It had nothing to do with our refrigerator being too large. Lets start at the beginning, upon moving into our house we had purchased a fridge and stove. When they were delivered one week later the fridge was a tight fit but it did fit without moving anything. The stove however did not fit. When then [redacted] delivery personnel measured the allotted space for the stove, he measured it at 29 1/2 inches which is a 1/2 inch less than standard stove size (30 inches). It is common knowledge that this allotted space should measure atleast 30 inches in order for a standard stove to fit. When this issue came up we were furious and called the supervisor. He was on vacation that week so they sent another Maronda employee to correct the issue. The Maronda employee said his only option was to remove the countertop and cut it so that the stove would fit. This was approved by the fill in Supevisor and we were told measurements would be taken and a replacement counter top would be ordered. When our supervisor ([redacted]) returned from vacation HIS crew came to assess the situation, and it was his employee who decided to measure around the kitchen to find why not enough room was left for the stove. He found that the dividing wall next to the refrigerator was a 1/2 inch off which threw off the measuements of all of the countertops and cabinets. He found that whole whole kitchen frame was shifted and instead of fixing it when they put it in they covered it up by shifting the cabinets. The Maronda employee's only suggestion was to have the dividing wall redone so that it could be as square as possible (can't be perfect because the back framing wall in our kitchen is not square). So for 3 months now we have had a chopped up countertop sitting on a cabinet between our refrigerator and stove. No one has ordered the piece that measurements were taken for 3 months ago. As we mentioned in our concerns sheet, because these walls were crewked the countertop between the dividing wall and the garage wall is now bowed from being shoved into place. Therefore, that countertop is in need of replacement as well.

Review: I have submitted a list of repairs that need addressed and have not been contacted to have them fixed. We have our water plumbed backwards in our showers and toilets and that was addressed when we moved in. The hardwood floor clear coat is peeling, microwave above the stove is loose, trim is missing, front porch beam is unfinished, and some other problems were told to site supervisor and we're told they would be fixed and he just avoids you after you tell him there is a problem. Those issues have been submitted to the service department after not being resolved. Customer service and quality control is poor at best once you close it seems like you are on your own. You submit the repair order and no one contacts you to set up appointments or to let you know they even received them. They are more concerned with starting more houses rather than finishing the ones they need to.Desired Settlement: I would like the list of issues to be repaired in a timely manner. Improve customer service and quality control.

Business

Response:

We are underway on the homeowners list. We have had the supervisor involved, and is in touch with the homeowners. We are still awaiting a few itmes that are ordered on our end, and the flooring company has made contact as well. We appologize for the delay, and your issues with customer service. We expect to be able to wrap most itmes up excluding the flooring as we do not schedule these dates, by end of next week.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that they are working to settle my issues. There are still some that need fixed, one has been scheduled for repair and the other we aren't sure of its progress.

Review: We are currently in the process of buying a home at [redacted] Estates by Maronda Homes located in [redacted] PA. The sales person told us throughout the entire process that our porch was being built as the home is depicted on their website. We signed a copy of the brochure picturing the porch as a walk off with no railing. (a walk off porch with only columns, no railings) We confirmed this on multiple occasions. We even have an email from the sales person confirming that this is how the porch was being built. We are now in the last weeks before closing and found railing staged in the garage. When asking the sales person, he insisted that we were fine and they must have delivered by mistake. The next day I ran into the project manager who told me that the railing would need to be installed because the porch was so high off the ground and this was "code". Why was the porch so far off the ground when we were told it would be built as depicted. To make matters even worse, we upgraded our kitchen island. My wife loved the island that was on display at the model home at [redacted] Estates [redacted]. We specifically stated that we wanted that island. The sales person again stated that is the deluxe island. So of course, we upgraded to the "deluxe" island. At the same time that the railing was delivered to the new home, the cabinets were being installed. When we look at the island that they were installing, we were shocked to see something that we have never seen sitting in the middle of our kitchen. I immediately talked to the sales person whom stated he would look at things and see what happened. He agreed that the island should be what is in the model home. The sales person stated Monday October 12th that they changed the style of islands that they were placing into the new homes. Why were we never informed of this??? He informed me that he has forwarded all this information to his VP, whom he was meeting with the next day. We never heard anything from the sales person, so we reached back out to him on October 14th. He informed me that he handed all of the information to his VP and he would be contacting us the very next day which would be October 15th. October 15th we heard nothing from the Maronda Homes VP. We called and were informed that he would contact us the very next day. The very next day October 16th, we heard nothing again from the Maronda Homes VP. We called back to the corporate office and were informed he was out so the admin took a very detailed message and ensured me he would contact us Monday October the 19th. Go figure, Monday came and no call from the Maronda Homes VP. We called corporate again on Monday the 19. We spoke to the admin who remembered my call and the issues we were having. She informed me that the VP had the message first thing upon his arrival. The admin transferred me back to the VP office with no answer. I called again later that same day at 311 pm and again no answer. Wednesday October 21st called back to the Maronda Homes VP and left a message. We called back the same day at 1202 pm and again at 200 pm with no answers or no return phone call. We called back that same day later at 311pm and the admin placed me on hold. She stated he's in the office and would send my call back, however the VP never picked up. I called back after hanging up and was apologized to by the admin stating that he is in the office and available, she is sorry and has no idea why he will not pick up. It was at this point that it became very clear to my wife and I that Maronda Homes could care less about their customers once you sign the papers!!! Finally I was able to speak with the VP. After explaining the above issues the the VP asked if the model home island would fit in our home if they built it in place of the one that they did. I left my home and went straight to the model and measured the island, however measuring our new home I found that the island was not going to fit. (why am I being asked this, we have no idea). I returned the VPs call to inform him of the measurements and that the island was not going to fit, however I asked why we were led to believe that the island in the model home was the island that we were getting (after all it is what my wife wanted) He informed me that it will not fit and that was never the island in the first place. What!?!? So your sales person just lead us to believe something that was not true? He stated that is not what the sales person told him. As far as the railing, we were being informed that the VA wanted the railing on the porch. Well I would guess so, since the porch is 4 ft off the ground very unlike what we were told. We were told what lot we could build the home on like the picture on the website and the homes brochure, and now its not going to happen. I was informed that we signed and that there was nothing that they were going to do to make this correct. The VP referenced signing a blueprint with the model island that they were building, however we reviewed our paper work and we signed every blueprint, expect for this one. When addressing the railing, the VP told me that this is western PA how would they build a house like that. My response was perhaps like the several others within [redacted] Estates. Bottom line is when you are told something and pay good money for things to happen, it I what any normal person within reasoning would expect to happen. Well everyone except for Maronda Homes. The VP talked down to me and basically stated that since we signed things were just too bad, and informed me that everything that I was saying is not what the sales person was saying. It was here where I requested a meeting with my wife, myself, the Sales person, the VP and the VPs,boss. I was informed that the VPs boss would be in contact with me the very next day. Anyone think that this happened??? Well, it didn't !!! The two things that my wife wanted most in building our home is now not happening. I would not build your home with Maronda Homes.Desired Settlement: We would like Madonda Homes to refund the amount of what we will be paying at closing for the Deluxe Island upgrade to include the upgrade cost of the Island and the upgrade cost of the counter top. We also want a closing credit for the falsely letting us believe that the porch would be built as depicted in the brochure and on the Maronda Website.

Business

Response:

Maornda Homes has the signed contracts for this property that show the homeowner did receive the correct items for this home. While we do understand that there may have been confusion due to lot choice that may have affected weather a railing is installed or not, the rest of the items are correct and have been reviewed by the homeowner. Maronda ahs been in contact with the homeowner on these topics, and has offered adjustments to him. Thank You, Bob G[redacted] maronda Homes

Consumer

Response:

Review: It is sad that it has come to this point, but my frustration and patience has been worn down and drained over battling Maronda Homes since March. I have had many problems, often met with empty promises, outright lies, and deception from the project manager that was in charge of my plan, and now seem to be having the same things happen with issues that I brought to their attention in February. Initially, I had the carpet in the upstairs hallway, one bedroom, and the front of the fireplace show signs of rippling. The person came and re-stretched the carpet in those areas, which had happen and was noted during my one year warranty. He had explained that if it continues, it may be possible that the carpet is breaking down and that they may want to do a test in the future. Prior to purchasing the home, we chose to upgrade to a better carpet/style that we wanted, so it is important to me that it looks nice, barring any normal wear and tear. Over the next few months, there were more areas that began to develop these same ripples, to which I emailed Maronda to let them know that I wanted them fixed. There was also an area of the linoleum that was separating from the subfloor in the hallway that I included in the request to repair from the service department. I was also having a lot of problems with the concrete on the front sidewalk that was spalling. I had called Maronda for these three issues in March, 2014. I did not hear back from anyone, which is very common. I learned from dealing with them about other issues that it is best to send an email to [redacted], who I believe is the president there. I learned to go to him because of the poor communication from the managers. When I send him and issues, I usually hear back from a manager within a day or two. When I did finally meet with [redacted] (April 1, 4:00 p.m.), I pointed out the issues that I had, and told him that there were other issues like drawers of cabinets that did not close, but these were things that I was able to fix without any, or minimal cost. The things that I wanted addressed were either and upgrade or would cost me a lot of money in the near future by needing replaced earlier than they should. [redacted] had said that there were many things that could cause the spalling, but said it looked like there wasnt enough cream or the cream wasnt pushed to the top, and that he would take pictures and let me know what Maronda says because they normally do not replace aprons. I have never worked with concrete, but the companies that I had look at it said that it was either a bad mix that came in hot or they added too much water that sat on the surface too long. I did receive a call a few days later form [redacted] (April 4th, 9:09 a.m.) saying that * and [redacted] was going to be in touch the following week about the floors, and that they were also going to process the concrete, and that he just wanted to keep me in the loop. I sent a follow up email to [redacted] letting him know that we met and letting him know that his staff members [redacted], and [redacted] were both a pleasure to work with and they were an asset to Maronda homes. [redacted] had emailed me on April 7th to make me aware that he sent the flooring tickets to * and [redacted], but they were quite busy and he would try to stay on top of them. He also was sending the work order for the concrete. That was the last contact I had from Maronda. I was waiting patientitly, giving them the benefit of the doubt for the amount of work they had. I reached out again on July 9th to try and receive an update. I did not receive a reply. I again sent emails to [redacted] on July 18th, 21st, and 22nd with no response. On August 12th, I sent a fifth email for an update, and carbon copied [redacted], to which I received a call from [redacted] who was a Production Manager who left me a voice message saying that he was out and saw the concrete, and that they were going to replace them because it was more than three sections, and he was hoping to line up a concrete crew in the next week to have this completed, and would let me know so that I could move my vehicles. On August 12th, I received and email that the job was going to be completed on Thursday of that week. One afternoon (August 20th) while in my back driveway, I noticed two people out front on the sidewalk. I walked up to see the project manager [redacted] talking to another person who arrived in a van, blondish color hair, and had knee-pads on. I assumed that this was the subcontractor doing the work. They had sprayed yellow dots on some sections of the concrete, and when I said that I wanted the whole sidewalk replaced, they both said that they were doing all of it, saying that it all came from the same truck, and was probably all bad. I had made reference to the marks, saying that I was thinking they were only replacing those sections, and [redacted] said that it was all being done. This was what I wanted, so I didnt think anything more. If they would have just said the sections that were marked were the only ones, I would have not be satisfied, and would have been not accepted the repair and contcted [redacted] with emails stating my case. He said that the work would be done either August 22nd or August 25th, depending on the weather. They did not show and I texted [redacted] to let him know. This was frustrating to me because I have a small lawn care business, and needed to rent space for my equipment while the concrete was curing. In my opinion, this was two wasted days of storage, and had increased the days I would need to rent. There was not any work for the next three days and I emailed [redacted] daily to let him know. On August 27th, I had texted [redacted] to tell them to put it off until the following week because I was pulling my equipment out of storage to work, and was not going to deal with the hassle. He replied on August 28th that the concrete was to come on Friday, August 29th, even after I had asked to have it delayed untilDesired Settlement: I would like for the concrete to be sealed with something that would prevent this from happening again and also make to color consistent,asphalt curbing put in to lesson the incline of the road to the concrete, and to warranty the concrete in case something happens to it in the future. I would also like for the carpet to be repaired, and also tested to make sure it is not breaking down. I would like the linoleum to be repaired properly.

Business

Response:

The concrete had been replaced, but Maronda Homes does not seal any concrete. As Mr. [redacted] has described, spalling can be caused by many things, and as such we do suggest that the homeowner applies an application of concrete sealant to help rd the deterioration of the concrete surface. This information can be found in our warranty manual under the Service Policy section, and in the Asphalt Drives & Concrete Aprons. This sealant is up to the homeowner to apply as the see fit. Our policy is to not replace or repair concrete with cracks or scaling caused by extreme weather conditions, or by freeze / thaw cycles. No other warranty applies. This information is also under the " Asphalt Drives & Concrete Aprons" section. The aprons are left slightly high, and when the final phase of construction in the plan is completed, we/ or the township does come back through with asphalt a final top coat that does take add to the asphalt/apron. This is done as a final step in the phase. I have confirmed with our flooring contractor that the ticket is in place. As Mr. [redacted] has explained, we our behind on flooring service issues, But it is noted in his file, and will continue to be a warranted item regardless of date. I will contact our flooring contractors to ask for an update and to expedite a call to Mr. [redacted]. Thank You, [redacted] Maronda Homes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not accept this response fromMaronda. The concrete that was“replaced” was only partially repaired, having replaced 13 of 19 total sections(70%) of the total sidewalk. I wasverbally told that the whole sidewalk (100%) was going to be replaced by theproject manager, [redacted], then was backtracked to only replace “more than [redacted] saidto replace”. At this point, I am notlooking for the whole replacement, but want a written warranty on the concretefrom Maronda that they will replace anything in the future barring somethingthat I did to cause it. I do not want tohaggle over freeze/thaw cycles and use of salt (which I do not put down on thesidewalk). I would also like some sortof stain applied that makes the sidewalk look uniform instead of the threedifferent colors that I now have. I knowthat they will again refer to their “manual” as to what the standard is;however I do not feel it is fair for the company to set the expectations ofwhat they are willing to do, which ultimately breaks down to their bottom line. They also use contractors who are notlicensed, so I am not sure they have the knowledge to do what they are doing,and that is why we are having problems. The replaced comcrete has a poweder residue that will nto come off, iswavy in some sections, and there is also damage to the curbing that I just foundout Maronda will nto deal with because it is “the townships responsibility”from [redacted] on 10/22 (which he said was told to him by [redacted]). The curbing needs redone after the “repair” becausecars are now scraping on the concrete. Ialso asked for a slump test, to which [redacted], the project manager said that hedidn’t’ know what time the truck was coming, and the contractors were notanswering their phone. As for the carpet, I took it uponmyself, taking more time for these recurring issues, and contacted the company* and [redacted] today and had scheduled a time for them to come out. They said that my name was on old list thatwere not being used anymore, so if [redacted] was following through like he said hewas, he would have noticed that. “At Maronda Homes, we take pride inoffering you a quality new home that retains its value over time at anaffordable price. Since 1972, we have built over 70,000 new homes combininghigh quality and low prices while consistently delivering a great customerexperience”. This is a quote directlyfrom their website. This entire processhas be met with lies and deception, and manipulation from managers and [redacted],who I believe is the President of this area. I have been referred to the “manual” many times by each person I contactwith them, and although they ultimately will “repair” something (even though itis not what someone purchasing a new home would expect because it is a repairof something that should have been done right the first time), it is through alot of wasted time, energy, and stress on my part. I would like to have a “consumer manual” thatwould state that things would be replaced to the expectation of purchasing anew home, and not just painted, spackled, and sanded at the least amount ofcost, but unfortunately, the consumer does not have any protection against bigbusinesses like this. To resolve this, I would like for Marondato warranty the concrete and reimburse me for some sort of material to make theconcrete look uniform, that of which I will apply myself. I would also like for the curbing to be fixedto decrease the new angle to the apron. If they are not willing to do this, I would like reimbursement forhaving another company do it. I wouldalso like for some sort of further guarantee that they will repair the carpetand linoleum should there be any problems in the future. Having already stretched this once, I am notconfident that this will solve the problem. [redacted] had also said that there was a recall on the glue used to put downthe linoleum, so if there should be any future issues, I would like them fixedalso. I also have a problem with the accreditationthat Maronda has with the Revdex.com. Therewere six separate occasions where a representative from Maronda has either leadme to believe, deceived, or lied to me about the services and repairs that theyprovide. This has been top down from[redacted], to [redacted], to [redacted] who was the original project manager. They “sold me the moon” of what they woulddo, then once the papers were signed, I became an afterthought. I did deal with excellent people such as [redacted](service), [redacted], and even [redacted]. who the most part was straight forward. However, decisions are always made in theirfavor, and not the customers. The “bottomline” is always the determining factor in what they will address, and how theywill address it. I think that the final productshould reflect what the original expectation of the build was, but just a bandaid repair. I think that the general consensus,judging from what I have gather from all of the people in my neighborhood, isthat people are not expecting things to be repaired, so they don’t push theissue. The common thread of Maronda homeowners is hat when something goes wrong, they shrug their shoulders and say “it’sa Maronda”. I feel that if you have sucha high accreditation with the Revdex.com, you should not have a general consensus ofsuch poor quality, and I think this should be looked into further.

Regards,

Business

Response:

Maronda Homes was able to set a date with the homeowner to review the issues again with an onsite visit for December 1st. Thank You, [redacted] Maronda Homes

Review: Built in the [redacted] plan and have been dealing with the same issues that haven't been handled for the past year. For starters, the pipes in the ground in front of the house were not insulated properly and therefore I lost water for the day. Finally, after numerous phone calls, two men came out to put in temporary insulation. They said they would be back once the weather broke to properly insulate the pipes and months later, they finally came and tore up a large area around the manhole and never planted new grass, which, actually, wouldn't have mattered because the starter lawn we were promised, is a pile of weeds. Not to mention, we have been in contact with [redacted] countless times about filling in the yard that wasn't properly graded and now water piles up in between my house and the neighbors. Also, the concrete that was poured less than a year ago already has cracks in it and have been there since it was poured last September. Add it to the list of things [redacted] said he would take care of and hasn't yet.Desired Settlement: I want the lawn completely regraded, I want the weeds taken out and the ENTIRE lawn reseeded so that actual grass grows with a guarantee that as long as we water it, grass will grow or you will come out to reseed again. I want the issue were the water is draining into a puddle in our yard taken care of the right way. The concrete needs busted and redone so that further cracking doesn't occur later. This all needs done ASAP as it has been MONTHS since we have been requesting these issues.

Business

Response:

I have been able to review the home site today. I have attached pictures of the issues as well. For answers to the desired settlement, We will not regrade the entire lot, and is not necessary. The starter lawn has taken in most places of the yard, as shown in picture #2. The weeds, and clover in the yard are maintenance on the homeowners part. We do state in our warranty manual that over seeding, fertilizer, and weeding will need to be done to maintain the yard. Grass as taken in most of the yard. We will correct the drainage on the left side of the property. It does appear that some settling has occurred, creating a low spot in the yard. We will return to correct this issue ASAP. our landscaper for the area is slated to get to the home to make these corrections in approx. 2 weeks. This low spot & the grass that has taken in represented in picture #3, I found one crack in the side walk, shown in picture #1, that is a hairline settlement crack. This is not a warranted item, and as in our warranty manualwe do recomend that the homeowner seal this with a flexibility concrete caulking. Cracking can be caused by temperature, settlement, and freeze or thaw cycles, and as such, are a homeowner maintenance item.

Thank You,

Consumer

Response:

Review: Below is one of many emails sent to Maronda on our sidewalk/driveway issues, we have not had a response to this issue at all and our complaints/emails started back in July as a Maronda representative will acknowledge. Yet no one will meet with us or even have a conversation about our concerns. "Our driveway/sidewalk issue has still not been resolved. We are willing to schedule a meeting and make sure we are home for that meeting. But it is beyond frustrating to keep emailing you about the same issue and it still not be fixed months later or even have a dialogue about the problem. This needs resolved. We are not accepting this. Please look at the pictures this is brand new house, if this was your house would accept this? This is an eye sore and a terrible patch job not done correctly. DRIVEWAY/SIDEWALK: 1. Bad patch job, color, and adhesion looks terrible its not what we paid for and not what others without the property line problem got! We want the sidewalk re-done to look new, and done right, not a terrible miscolored patch job. 2. There is still no asphalt infront of the patched cement to create the driveway ramp that is needed"As some background information: The sidewalk was poured weeks before our asphalt driveway(because of winter). And before our driveway was poured it was discovered through our own property survey that where they were planning to put our driveway (gravel was down) was actually a few feet onto the property next door. Maronda therefore had to cut part of our yard away and curve our driveway around to get it within property boundaries. With the new position of the asphalt driveway it never lined up with the sidewalk or bottom of driveway as it should have and was originally planned. After months of driving thru part of our yard a sidewalk/driveway patch was finally poured to make the end of the driveway wide enough for a car; unfortunately it looks terrible unlike the original pour and is unacceptabe for a band new home.Desired Settlement: First we need asphalt added where it is missing infront of the driveway leading to the street. Then we want the sidewalk re-done to be symetrical, the right color, and not look like a patch job.

Business

Response:

To: Revdex.com

Picture #........0829 is of the [redacted]'s Driveway @ [redacted] (Lot#[redacted]) and shows the additional concrete added to correct the original issue; ensuring the ashalt driveway and the concrete approach aligned. It also shows the missing asphalt ramp in front of the re-poured concrete

Picture #........1267 is of the neighbor's Driveway(Lot#[redacted])

Please note this a joint driveway sharing the same concrete approach.

Maronda's position is:

1. We will add the asphalt ramp to the portion of the re-poured concrete on lot #[redacted] (the [redacted]s)

2. While we agree there is some difference in the shading of the concrete, this is natural and is completely unavoidable due to the nature of the materials that were poured at two separate times. In addition this difference will decrease over time as the concrete weathers. This is a very acceptable method of adding concrete, is structurally sound and has a control joint, which is required every so many feet or at cold joints and helps minimize random cracking. Anytime concrete or asphalt is added, these cosmetic issues surface and are natural and not deemed warrantable.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is absolutely unacceptable. I understand the color variances will change, my main issue is the driveway does not align with the sidewalk. This is a brand new house and to have to look at a sidewalk patch job of this nature is obsurd. I would like to request a meeting in person with the builder and their supervisor.

Regards,

Review: I am have been having an issue with Maronda for almost a year now. I have requested warranty work be completed since November 2012 only to be ignored and blown off. I have had a section of my yard have water build up since I built the house in June 2012. I have paid to have the yard regraded and the problem still exists. I have requested service several times only to be blown off, ignored, and treated with disrespect. I had a 1 year warranty with my home and have had constant struggles getting the company to come out and fix issues that should never have been problems if quality work be done. They never answer their phones (I have tried EVERY extension available) and it takes weeks sometimes to get a response from their customer service department. Specifically the issue that needs addressed is the drainage problem that exists at the end of my driveway. Please help me hold them accountable for this. I have documented emails I can provide requesting service. (I have attached the original email requesting service, well as the follow up on months later, there are too many to attached all, but can be provided as needed.)Desired Settlement: The drainage issue needs to be fixed (with a french drain), the disturbed yard area needs to be de-rocked, leveled, and new grass needs to be planted (in the spring, now).

Business

Response:

Our supervisor [redacted] discussed this issue with the customer and they are meeting this Friday with our grading contractor this Friday to resolve the issue. Although I do not feel it is a clear cut warrantable issue, there was enough of a gray area that [redacted] wanted to do the work in the interest of maintaining good customer relations. The buyer should be contacting you when the work is completed.