Maronda Homes Inc

Review: My husband and I bought our Maronda Townhome on 1.9.2014 and on 6.30.14 we had a 6 month inspection. We are still waiting for those 6 month inspection items to be fixed and are now at our 1 year inspection date. After contacting the service center multiple times via e-mail to schedule our 1 year service inspection I was told that "I do not need to be concerned." I am concerned since I am still waiting for our 6 month items to be completed. I visited the Maronda Corporate office in December and spoke withe the service department in person. [redacted] had our account pulled up and I saw that our tickets have been closed since "the homeowner refused to sign off." I refused to sign off on our 6 month work since nothing was completed/fixed. That day, the service manager came to our home and said he would schedule multiple other visits for contractors to complete the work. We never heard from the service manager again. My husband and I have taken numerous days off work to accommodate Maronda, yet they still can't manage to get anything done. We are not the only townhome in our row having this problem, we have gotten with our neighbors and had [redacted] and [redacted] come to our home for a meeting on December 11th, 2014. They agreed to have the work done in a timely manner yet they haven't done anything in over a month.Desired Settlement: I would like all of our 6 month inspection items to be completed by March 1st, 2015. I would like to schedule our 1 year inspection for February 5th and have those items completed that day. I have given more than enough notice to Maronda to complete their work.

Business

Response:

As of today and to my knowledge, the items in this home are taken care of that are warranted. Our service manager has been back to the home, and completed the home owners issues, along with her request for the one year drywall. We are awaiting a manufacture issue with a door to be looked at, but will be set up by the manufacture themselves to review. As to the picture the homeowner submitted, one she was not allowed to take pictures of our computer in our offices, nor do I know how she was able to view this. This information is for internal use. The response the customer refused to sign of is correct, and still have an open ticket for the other outstanding issues. Thank You,[redacted]Maronda Homes

Business

Response:

I understand there may be new drywall complaints that happened after our service manager had left. If the homeowner would call in a new ticket to [redacted] we will have a representative contact the homeowner for a date for repair of any warranted items. The driveway is correct as well as the parking spaces. I have included a diagram and measurements to show the depth is correct. While there are not painted lines, the overall length is correct to support the parking pad. I belive we described this for the homeowner at our inital meeting. As far as the picture, what you have does not show any dishonesty. Thank You,[redacted]Maronda Homes

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[redacted] -I am not calling in another ticket. There is already a ticket for the drywall. Your workers did not complete the work in one day. I expect to be contacted and another date scheduled as well as our exterior rear facing door to be replaced. Going back and forth is not getting us anywhere. Your company should provide better customer service. I would be embarrassed if I were you. Also, since you cannot read my last name is [redacted]

Regards,[redacted]

Review: My wife and I bought a Maronda model home on 8-1-2014. We did our initial walk through the week before and there were some issues we brought to the attention of the construction supervisor. All but one have been resolved. One of our kitchen cabinet doors was the wrong one. They took it off and we have not had a door for 4 1/2 months. After multiple emails to customer service, only email because they never answer their phone, I always get the same response. Somebody will contact you. Nobody does and we don't have our door. They don't have any problems throwing more houses up like it's no problem though.Desired Settlement: We would like our door installed. If they do not have that style/color of cabinet anymore we want all of our cabinets replaced.

Business

Response:

This issue has been resolved, and is complete. Thank You,[redacted]Maronda Homes

Review: I am finally pursuing action with the Revdex.com because dealing with this company is the most frustrating experience of my life. I had my 6 month inspection over 11 months ago. I went over the all of the minor and major issues with the service manager that conducted the inspection. He took care of some of the minor things and assured me that the other issues would be taken care of in timely manner. Once again I believed another Maronda employee, although this would be the last time that I believed anything that came out of their mouths. They are professionals at giving the run around. Over dozens of emails, phone calls, and even a 30 minute sit down at the office I have been promised that everything would be taken care of. 11 months have gone by and only a couple minor issues have been resolved. They also have corrected issues that need to be re fixed because of how poorly the effort was to fix the issues. The service manager is full of lies. The only way to get anything done is to talk to the production manager of the neighborhood. [redacted] has done jobs for me that [redacted] promised to 6 months before. The following are the issues that I asked and was promised to have fixed over 11 months ago.The HVAC system does not cool or heat the upstairs of the house. We have to run space heaters in the rooms of a 3 year old and 5 month old to keep the rooms above 70 degrees in the winter. In the summer, the rooms are almost unbearable. It is clear that the painters only painted one coat on all of the exterior trim. There is a small leak in the plumbing in the 2nd floor that can be heard dripping onto the drywall every time water is turned on upstairs. To help with the backyard water issues of my neighbors, I now have a trench dug into my side yard that flows like a river when it rains. My siding needs repaired again after the last poor attempt to repair it. My floors in the kitchen need fixed. My sidewalks are crumbling away after only 16 months.Desired Settlement: I want all of these issues corrected immediately. I have been extremely patient dealing with these people and it has got me nowhere. I want to be contacted by someone in the company that can actually get something accomplished. I want communication from the company to set up dates to have the repairs completed instead of calling me the night before to set up an appointment for the next day.

Business

Response:

I was able to speak with the homeowner on the issues he has at the home. Most of the issues are underway, and our third party, HVAC, and Flooring company s have been in contact and working with the home owner to set dates for repairs. We are working with our supervisor to evaluate the sidewalk and paint issue. I was able to review the issues with the homeowner and if the items are warranted they will be corrected. Thank You,[redacted]Maronda Homes

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have received a call from Maronda about the issues with my house that need to be taken care of. Only one vendor has been out to correct one of the issues. The HVAC company stopped by to take a look and told me that there was nothing that he could do to help the upstairs bedrooms heat and cool. He told me that the air return was too close to the vents that heat and cool the rooms. The return sucks the air that is being delivered to the rooms like a vacuum. The system itself is in good working order, but the design of the HVAC system for my home is flawed. Once again Maronda cuts corners to save a couple bucks.I have not received any other calls for the rest of my issues.

Regards,

Business

Response:

I have been able to review the customers rejection. I will copy the email from our HVAC contractor, and going from this email the house was within reasonable temperature differences, and acceptable standards. They had made a adjustment to the vents on januaray 2nd, and a repair on jan 29th to the return air vents. At this time, the house is within standards, and no further action is required. Unfortunately with a central return air system, it is possible to experience temperatures between floors or second floor rooms of 5-8deg, which is within the manufactures standards. I do show an open ticket for the flooring that was entered in 9-14. As for the delay I do apologize, but our flooring contractors are working hard to get our backlog caught up. I believe they did make contact with you already, but have sent a followup email with them just now. If any of the outside times are warrant able, they will be reviewed and addressed in the spring or weather the weather brakes. Email from our third party HVAC contractor. From: "[redacted]To: "Maronda Service" <[redacted]Sent: Tuesday, February 10, 2015 10:11:00 PMSubject: Re: FM[redacted]Hello [redacted],On January 2nd we were out to the clients house ([redacted]) and adjusted the registers for $129.00. Clients idea of much cooler was within 3 degrees which is acceptable. We did determine that a new first floor return air grill would help with cooling in the summer months. We installed that on January 29th for 175.00 Thank youThank You,[redacted]Maronda Homes

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was never a temperature reading that showed a 3 degree difference. I have video proof that there is at least an 8 degree difference in the room. I can not find anywhere in my furnace manual that says there can be an 8 degree difference. The hvac technician also informed me that the cold air return was too close to the register. There are also no dampeners inside the registers. I'm pretty confident those issues don't meet the manufacturer's standards. The technician informed of ways to correct the problem that he knows Maronda will refuse to do because it would cost too much money. I have to run a space heater in the bedroom of a 3 year old that complains his room is too cold. I refuse to pay to have this fixed by another company. I payed for a brand new house that should not have these issues, that is what I intend to get. This has been going on for over a year and Maronda has refused to do anything about it.Regards,

Review: The township had to rip up one piece of my sidewalk in front of my driveway on March 28, 2013 to get to a water line. They told me they would replace it when the weather got nice. I contacted the township to replace and they told me it was the builder's responsibility to replace. I contacted Maronda and explanined the situation and they replaced, but the job they did was completely unacceptable and a total eye sore. There is a crack right down the middle of the sidewalk, it's a totally different color than the rest of the sidewalk and there are chunks of cement that are cracked off. I expressed my displeasure to the customer service department in June and I continue to get the same response: "we've contacted the proper people and they will be in touch". Well it is now October 23, 2013 and I have never been contacted and I continue to send reminder emails. I have been ignored and blown off since June and I'm done dealing with their customer service department. There have been cement trucks in my plan numerous times pouring sidewalks for recently completed homes. Why wasn't my one piece of sidewalk in front of my driveway completed? This is completely unacceptable and I've had enough of being ignored.Desired Settlement: I want the one sidewalk piece in front of my driveway replaced. I also want the grading adjustment made in my backyard. These two issues have been on-going since June and I want them completed.

Business

Response:

Please find photos attached that were taken today 11/22/13.

In photo #1, please note the highlighted area that shows the driveway section has been replaced and asphalt transition piece has been added.

In photos #2-#4 are pictures of the rear yard at various angles and distances. Covenants allow for surface drainage across neighbor's yards and as can be seen occurs not only in the [redacted]'s yard but the neighbor's also to one degree or another. Please note that even though it has rained a good portion of the day there are standing puddles of water and clearly grass and weeds cover 95% of the yard. The only issue with the backyard is that it needs some much needed yard maintenance (ie weeding, fertilizer and some grass over seeding all of which are a homeowner's responsibility.

I believe this adequately addresses the issues in the [redacted]'s complaint.

Consumer

Response:

This is in response to Maronda's reply on 11/22/13. Please pass this response to Maronda along with the attached pictures.

I am not concerned with my back yard, I've accepted Maronda's reasons on why they can't improve the grading.

Review: I moved into my home a year ago as of June 30, 2014. My home has a one-year warranty through the builder (Maronda). I submitted a request to fix my second floor bathroom, fan, laundry electricity on June 2, 2014. The electricity has not worked since the request was made. I received an email from the service center stating that my request was forwarded to the electrical manager. I did not get a call, email, or response from the electrician. On July 28th, I sent a second email to the service center. Again, there was no response. On July 31st, I sent a third email. Again, there was no response. Finally, on August 1st, I received an email from the service center stating again that my request was being sent to the electrical manager. I then emailed them back stating that they had until August 2nd to fix this issue by Tuesday, August 5th or I would file a complaint. I then received an email from a V.P. stating that there had been a problem with the electrician at the site and he had been dismissed. I also received an email from the service center stating that the new electrician would contact me before Tuesday, August 5th. Today is August 8th and I have to this date not received a phone call from any electrician. I need my electricity and fan fixed on the second floor. The request was made within my warranty time period. I have to say, this is not the first time I have this type of issue with this company.Desired Settlement: I need my laundry electricity restored, my second floor bathroom electricity restored, and the bathroom fan replaced.

Business

Response:

I have spoken with our electrical manager, and he will be calling the homeowner today.

Review: We have been going back and forth with Maronda for months over a foundation problem created by work that they did not do properly while building our house. While they have started the job to make the repairs, they have not finished the job. They have left an unfinished, unsightly mess in our yard. We have been calling or emailing individuals within the company for months now and we never get a definitive date or time that they will come and finish the work. We continue to get the answer "tomorrow," but nothing ever happens. This process could have been started and finished within a week, but it has taken months. Maronda's work on our house and customer service skills are embarrassing.Desired Settlement: We would like a commitment of a day and time to fix our property and finish the job that they started. We would like this in writing. If they will not commitment to this, we would like to receive the funds from them to make the repairs on our own. Thank you.

Business

Response:

Our contractors are at the home today to fill in the area around the home and re seed the area. We will have a maronda service manager contact the homeowner for any interior issues that need completed. Thank You, Bob [redacted] Maronda Homes

Review: I closed on my Maronda home on December 28th 2012.Shortly after closing, I had numerous issues with the property.The two major issues that remain outstanding are the furnace leaking and the foundation leaking.It has taken the Maronda service department from 1-3 months to respond to service requests, and in many cases, they brushed off the issues telling me to just resubmit the issue to service. It is now going on over 10 months and the issues are still outstanding.The two major issues I still have are a leaking foundation, now causing damage to the bricks and mortar and causing an impact to the property value, and a furnace that is now rusting out and still leaking and it is just over 10 months old.The service manager initially told me that the leaking foundation was not an issue and that it was just condensation. After sending in multiple service requests and complaints, along with numerous photos showing the damage, they finally took a serious look at the issues during the 6 month inspection (performed almost 9 months after close). I would have to say that the techs that stopped by during the inspection were very understanding and acknowledged the issue was significant. They ended up trying to seal the siding above the front door and proceeded to caulk the gaps below the door. This did not fix the issue.I ended up having concrete contractors take a close look at the issue and they noticed that the cement slab for the front door was improperly poured. Maronda ended up installing the siding before pouring the slab and in turn poured the concrete slab up against the siding. There are now significant gaps in the concrete and it has water drain towards the foundation. What's frustrating about this is the property right next to mine is properly done and will not have the issue. They have continued to give me the runaround in fixing this issue and also not replacing the now rusted out furnace. I am still under warranty and have reached out to service again, but have not heard back.Desired Settlement: Maronda needs to break up and properly pour the front cement slab. This will require removing the trim around the front door and removing the siding. They then need to pour the new concrete slab up to the SIS (sheathing) with proper grading away from the house, then re-install the siding, door trim, and hand rails. I will not accept them trying to just caulk or seal the gaps.They also need to completely replace the leaking, and now rusted furnace entirely, and not just try to fix the leak.

Business

Response:

I spoke with the homeowner this morning. The two issues will be taken care of. We are replacing the unit leaking, as well as replacing the stoop at this house. These will be taken care of. We do not have a date set as of yet, as material and laborers need to be lined up. The homeowner is aware and will be contacted for these repairs.

Thank You

[redacted]

Maronda Homes

Consumer

Response:

7-21-14

The issues with my house [redacted]) have still not been resolved after initially reporting them on 3/26/2013. It is now over a year later and I am still waiting to have the service finished up. I had filed a Revdex.com complaint last year over other outstanding issues, including the stuff that is currently outstanding, and the complaint was closed as satisfactory. This is not correct. Here is where the issues stand: [redacted] had stopped by and noticed the issues I am outlinig below, and mentioned that [redacted] would be by to get them resolved. I called and followed-up with [redacted] multiple times since his visit, with no response. I then finally got a call back from [redacted] letting me know that he was informed of the outstanding issues but does not know when he will be able to get them resolved. This is not acceptable. Here is the list of outstanding issues: - The concrete slab needs to finish getting patched. - The bricks below the slab need to be cleaned up and the excess concrete removed from them. - The cracked brick and mortar need to get repaired/replaced. - The trim around the door needs to be replaced and patched correctly. - The rail needs to be re-installed properly with even spacing on each side. Currently the rail is hanging off one side by an inch, and has 4 inches of space on the other side. - The moisture that has accumulated in the walls of the foundation needs to be removed. [redacted] had mentioned that Maronda uses a service for this and had acknowledged that the moisture was an issue. I actually had other licensed contractors and concrete/brick/mortar specialists take a look and they mentioned that this issue will impact the property value of the home. I am currently waiting to use the $3,500 landscape credit until the repairs are completed. I have notified Maronda of these details and provided pictures of the issues, but I have still not received a response back.

I would like the concrete slab repaired, the bricks repaired, the door trim finished or replaced, the rails re-installed properly, the moisture removed from foundation.

Review: Hello.I first filed a report with Maronda service about my flooring defect in september 2013.The issue still has not been resolved after 10 phone calls and 10 emails.I sent them pictures of issue as well.They sent three contractor out and, I got three different stories. The home is under warranty for one year after I bought the house. The issue started only two weeks after we moved in. The floor is lifting up in the kitchen and now spreading to the hall way. They promised me over and over they would repair the floor but yet no effort has been made after six months. Either they have to order material, they cant make it, or there contractor is sick. story after story. If the floor cant hold up only a couple weeks after we moved in, and now getting worse this is going to be a on going issue till it is replaced NOT repaired . I feel a new house should not have such problems . There customer service process is horrible, and made my experience of buying a new home a nightmare. I would definitely not recommended Maronda for you building needs.Desired Settlement: New flooring Installed or split the price so I can hire my own contractor. The floor replacement will cost 2,000$ dollars .

Business

Response:

I have reviewed your complaint to the Revdex.com. I do apologize about the delay in handling the issue, and am not aware of why the time frame was there. Quite possibly due to ordering of material. I spoke with representatives from [redacted] today, and have the reports from them. As I understand there a few issues with the flooring in the home, and I will address them separately. I understand that [redacted] was at the home on this past Friday the 7th to evaluate or repair. I was under the impression that the homeowner was in conversation with [redacted] on wanting to upgrade their flooring over the weekend, but chose not to this morning at the same time of this complaint.

The fist issue is that of a cracked board that needed to be replaced. There may be another one by the sliding glass door as well. These will be repaired by Maronda Homes/[redacted] in the fashion of replacing the bad material. The material for this is in stock at [redacted], and we can coordinate this repair with you. This is the standard repair proceedure with flooring issues.

Issue #2 is the that the flooring is separating and or starting to pull and lift apart. This issue was evaluated by[redacted] as well. It was found that the flooring material was to dry. The flooring material was tested at 3% humidity and the home was at 16%. These levels are to low for wood and laminate products, and will cause them to shrink. These are in home related issues, and not warranted by Maronda Homes. Maronda Homes does not install humidifiers in the homes. Lifestyles and comfort levels vary with each individual, and if a humidifier is needed, it is the homeowners responsibility.

Thank You,

Maronda Homes

Consumer

Response:

I do not accept this answer based on the fact the flooring was installed by them . We only lived there a couple of weeks before this issue started. I do not believe the humidifier story because the neighbors have the same floor no humidifier and there's is fine. This issue started way before winter started so the furnace was not on. I never heard that low humidity causes this to happen nor was never told this when I purchased the home. I have had this type of flooring in my other home and never had issues. They installed garbage flooring bottom line .

Regards,

Business

Response:

I have attached information regarding the flooring, as well the care and maintance guidelines. Again, we have a third party company inspect these floors. Maronda Homes does not make the decisions on flooring when there is a defect, or problem with the flooring. The floor installed by maronda homes is a standard grade floor installed throughout many of our homes. Due to the low humidity levels of the flooring at the time of inspection, is the reasoning behind our original response. The floor is not a " garbage" floor, and if the homeowner feels there is another issue, they may contact the flooring manufacture and have a representative look at it. The guidelines and contact number are located in the attached paperwork. Humidity does play a large role in flooring products made of wood among others.

Consumer

Response:

I reject because the floor started having issues 3 weeks after I moved in. So basically there stating the the floor only last 3 weeks???? Ok will have my attorney contact them . Also if its a humidity issue why is the next door neighbor floor fine. They have the same flooring?

Review: We purchased a new construction Maronda home in September, 2014. By December, the vinyl flooring that Maronda installed bubbled and bunched all over the place. I have called and emailed Maronda numerous times, beginning in December. The only response that I have ever gotten is that the department that handles flooring is "really backed up." The flooring is not only bubbled, but it is such a cheap product that normal daily activities of a family leave dirt that is nearly impossible to remove, making the floor unsanitary. We were prepared to have workers come in and add a coating to the floor to make it more possible to clean and at least somewhat more sanitary, but we do not want to pay for this until the floor is fixed because in its current state it obvioulsy must be replaced.

Maronda should never allow a company that cannot keep up with customer service for work done to continue to install flooring in their homes.

The floor as it is is an absolute embarrassment to us when people come to see our beautiful house and also have to see that we not only have cheap vinyl flooring but it is a complete MESS in general. We cannot enjoy living in our brand new home while being forced to live with this awful flooring. The overall poor quality and condition of this flooring in my home that is only SIX MONTHS old causes me to question the quality of all of the materials and work that Maronda put into the construction of my entire home.

My concern is that I have been attempting to get Maronda to correct this problem for almost 6 months without response. I am afraid that by the time they get around to responding to me, they are going to offer to replace the garbage flooring that they installed with the same garbage flooring. This would undoubtably leave my family with the same problem in a only a few months time. I do not want to have to repeatedly go through this process to get Maronda to make my brand new home presentable.Desired Settlement: I expect this embarrassing looking and unsanitary flooring to be replaced with an upgraded product immediately, free of charge in all areas that Maronda installed this product. I want to be contacted by both someone in a position of power at Maronda and by the flooring department immediately.

Business

Response:

Mrs. [redacted], While we are experiencing difficulties' with our flooring repair times, Maronda Homes will correct the issue with the vinyl. We will need to inspect the floor first to determine what the issue is. While we can remove the bubbling of the floor, the performance or dirt that the homeowner is experiencing will need to be taken up with the manufacture, which they can do as described in the warranty manual. Performance related items, such as the cleaning and care is a homeowners maintenance item and not a warranted issue. We will have a Maronda representative contact the homeowner NLT 5-1-15 to discuss her options. We will not upgrade the flooring due tot he dirt and cleaning aspect. If the floor is warranted for repair, any upgrade above and beyond what is installed is up to the homeowner, if warranted. Thank You,[redacted]Maronda Homes

Business

Response:

I spoke with the homeowner, as well as email communication, and have confirmed that the flooring contractor has contacted her and starting he process for repair. Thank You[redacted]Maronda Homes

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.although I have at least been contacted finally, there has been no date scheduled for the flooring company or Maronda homes to come and assess my problem, let alone fix it. I was told that I would receive a follow-up phone call to schedule such an appointment. I have not received another phone call.I will not consider the situation resolved until my flooring is fixed.

Regards,

Review: I have made multiple service requests over the past few months to have workmanship items and base contract items addressed and corrected. I have yet to get a response as to when someone will review my items in person and when they will be corrected.Desired Settlement: Have all service issues fixed in a quality, timely manner.

Business

Response:

The homeowner has made several attempts to get items corrected in the home. Most of these items are not warranted or have been addressed. He does have our answers on the items from multiple lists he has sent in to us as well as other warranty groups. I do have a complete list of items he has sent, some of which are new issues that do not fall under our warranty. Should he have a legitimate complaint that falls under our warranty we will correct if necessary.

[redacted] Maronda Homes

Consumer

Response:

Review: At our 6 month inspection in October of 2015, we showed Jay, the Production Manager, at least a dozen places where the carpet padding squeaked. Chris came by in December and lifted up the carpet in my son’s room to determine that the cause of the squeaks came from hardened pieces of recycled carpet padding embedded in the “new” padding all throughout the house. He showed me the piece of hardened padding and took a picture of it with his cell phone. He said that he was passing this information, and the photo, onto the carpet installer who would be in touch with me. He also mentioned that he has never seen a house with so much noisy padding. We haven’t heard from anyone in over two months while our carpet continues to squeak.

The Service Manager made a couple attempts to keep the basement windows from leaking air. However, there is still a noticeable air flow around the window seals. The Production Manager’s last comment on this issue was basically that these were contractor grade windows, they’re inexpensive and they work as well as any cheap window should. I have since requested that the Service Director schedule a meeting with an [redacted] window representative to confirm whether these windows were properly installed and are properly working. To date, this meeting has not yet been scheduled. I would now add the window above the kitchen sink to this list of leaky windows. We plan to finish the basement as a suitable living area for my wife's aging parents but cannot begin the construction until this issue is resolved.

After reporting on December 21, 2015 that our driveway was crumbling near the street and that water was draining where the driveway meets the street, I was told by Patti, the Customer Service Coordinator, that, “the driveway issue was given to the Production Supervisor to investigate. He is off the next day or two but another Production Supervisor will look at it sometime this week or next.” Two months later and no one has contacted us concerning the driveway issue.

I reported, in writing, for our 6 month inspection the wavy flashing on the front of our house above the laundry room window. At that inspection, the Service Manager told me we would have one of the roofers stop by and take a look. This was four months ago and no one has stopped by.

Jay has made some attempts to quiet a regularly occuring vent noise we’ve had since day one. The clicking sounds occurs when the heat runs and can be heard on every floor of our home, including the master bedroom and family room. Unfortunately, we still have the noise and Jay has refused make any more attempts to resolve it.

At our 6 month inspection, we listed that the circuit sharing the lone basement outlet, the lone garage outlet and outdoor lamppost is easily tripped. We were informed that an electrician would be called to take a look. That was four months ago and no electrician has visited our house to investigate this issue.Desired Settlement: The carpet padding needs replaced throughout the home.

The basement windows need replaced with higher quality product to keep the air drafts out.

The driveway needs repaired to function properly.

The wavy flashing either needs replaced or repaired.

The heating vent needs repaired so that it no longer makes noise.

The circuit in question needs replaced with a higher amp circuit.

Business

Response:

Dear Mrs. [redacted]I have been able to review the customers issues with our service manager who was at the home, as well as our flooring contractor. As of this letter, our flooring contractor is reaching out the padding manufacture again to find information for the claim. The claim has been submitted, and the manufacture should reach out to us before weeks end. At that point I can forward any information over the customer. The window in the lower level of the home is installed correctly. This is a hopper style window as installed in all of our basement homes to meet code. The window has been checked by our service manager and is properly installed and sealed on the exterior. Maronda Homes does not install other styles of windows in this situation, nor do we schedule inspections with the manufacture. Should the homeowner wish to do this, the information is in the homeowners guide /Warranty manual they received at closing. Our production supervisor has been able to review the driveway as well as my self, and a picture is included for reference. The area in question appears to be the very edge of the driveway where it meets the yard. This may be caused by settlement and would need to be filled and sealed according to the warranty manual. This is typically a maintenance item, but I would be willing to have our service manager stop at the home and fill the crack with asphalt filler. I did not see any other issues with driveway at that time. I have spoken to our roofer in the area and he will stop at the home by 3/16/16 as long as the weather allows to make repairs to the flashing. Our service manager has been to the home and addressed to the best of our ability the HVAC vent noises. The HVAC duct work when the unit is turned on, The ducts are expanding and contracting causing a ticking/clicking noise. There is nothing further that can be done as the metal expanding makes this noise and the unit is operating properly. We have tried to make some changes for the customer. The electrical issue has been corrected at this point. Thank You,Bob G[redacted]Maronda Homes

Review: I closed on a Maronda home in November 2013 and as of July 2014, they have not fulfilled their obligation to properly landscape my entire property. They did landscape the back of my property, nearly 5 weeks ago, but neglected to properly rototill the front and remove construction material, weeds, rocks and level out the area for proper grass planting. Weeds over 3 feet tall are all that is there, along with our temporary steps being shifted because of the extensive weed growth. I don't understand why the front and back were not completed at the same time. I have made well over ten phone calls to the Maronda customer service line and have received very few return calls. I have also sent emails with pictures and have received no response. I did receive a phone call telling me a supervisor would visit my property on the 19th of June, and no one showed up. Most recently, I see the contracted landscaping trucks in our neighborhood working on a project for a neighbor that is not living in a newly built home, they have hired the company to do work. It is very upsetting to know that an outside job by this "professional" landscape company is being completed before a job is completed that they were contractually obligicated to do weeks ago.Desired Settlement: I would like what was promised to me at the time of closing on my house. I want a proper landscape package completed in a timely manner and would like someone to commit to showing up at a date and time to do it. I am tired of getting the run around from Maronda. When looking at my property, anyone can see that it is neglected by the builder, not the homeowners.

Business

Response:

We do apologize for the delay in the yard, as our landscape contractors have been behind due to the wet and stormy season thus far. I spoke with the supervisor today, and he did state that the contractors should be finished with the home today, if not have started on the home today. With any new lawn, it is important that significant water be applied, as well as overseed where needed as described in your homeowner handbook.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We purchased a home from Maronda Homes Inc. in December 2012. Upon our 6 months inspection, we itemized the items that needed to be fixed that are covered under our warranty. A serviceman came to our home, walked through each item and did not fix one. He said that we would be contacted by construction which has never happened. Our issues range from our flooring not being adhered and bubbling, the faade above our garage buckling, 1 foot pipe sticking out of the ground not properly capped or secured to rebar and other materials sticking out of our yard which could cause severe injury! In addition, when we purchased this property, we were advised that the large ditch on our property was an abandoned drainage ditch and we could, at our own expense fill it. We have since contacted the Borough Engineer who advised us that this is an active drainage ditch OWNED by Maronda and that any severe weather could clog the drain and flood our basement due to the poor grading of our property. We have submitted a letter, along with the letter of a certified engineer to remedy the matter that is also covered by our warranty to no avail.Desired Settlement: We demand that Maronda either fulfill their responsibility under the warranty that THEY offered with our purchase or reimburse us in full for all out of pocket expenses to hire reputable contractors.

Business

Response:

[redacted]

In regards to the homeowner at lot [redacted], This email and attachments will give some insight into some items listed in her concerns. We will contact the homeowner regarding other issues.

The drain in the back yard is not owned by Maronda homes, and was there prior to the purchase of the home. I have included the drawings and lot specific engennering prints to show that it is an active drsin and is to be there per print, It is a storm sewer easment and collects run off water and continues it under the neighboring road as per the print. Unfortunattly that is where it has to be at and no further action can be taken. I am not sure who told her, or where she heard it was abbandoned. We will contact her on this as well.

Flooring issue, We have noted the flooring issue, and will be working on resolution for it. We have been dealing with the manufacture on this as there where defects in the underlayment and this will be forwarded to the homeowner as well. The delay in the matter is credits and replacement material from a new vendor.

As for the pipes in the yard, we will have a representative from Maronda homes look at these and determine if they are our responsibility. In most cases there are exposed pipes form utility companies, IE. phone, internet, that are left above ground until all utilities are tied in underground. I will follow up on this matter.

Thanks,

Maronda HOmes

Consumer

Response:

My complaint is not resolved as Maronda has yet to contact us, period! This is not the first time that these issues have been brought to their attention. Plain and simple, Maronda has failed to honor any of their warranty issues regarding our home. Our experience with Maronda has been nothing but a headache. Anything that they have fixed has been below any reasonable standard that you would get with a new purchase. The two things that have been fixed were bandaids to already broken items rather than replaced.

AGAIN, MARONDA HAS NOT CONTACTED US TO RESOLVE ANY MATTER THAT WE HAVE BROUGHT TO THEIR ATTENTION, INCLUDING THE SIX MONTH INSPECTION THAT CAME WITH OUR HOME PURCHASE AND NEVER ATTENDED TO!!

Regards,

Business

Response:

[redacted],

As to this homeowners complaints, I am in the understanding we only have one issue left that is being handled by our flooring department. I do know they are behind and trying to get caught up on flooring complaints and that the homeowner will be called by [redacted] for repair. I unfortunately do not know a time frame as we are in a transition process with them. I will make attempt to make contact with the homeowner today as well, or will leave a message if no answer. Please forward mynumber to the homeonwer as well if need be to make contact. As per the homeowners items for repair, the flooring has been stated above, the pipe in the front yard was removed, and can/will be filled with dirt tomorrow. The pipe in the yard was only a marker, and not an actual "water" pipe. The drain in the back of the yard was responded to in depth in a prior Revdex.com email to the homeonwer with copys of the drawings for the easment drain. Nothing further will be done there.

Thank You

Maronda Homes

###-###-####

Review: We have had an issue with our dryer installed by Maronda for the last 9 months in our new home. We have had Maronda examine it once, only to tell us GE was responsible for the repair of a knob, even though our concern is an extreme build up of lint and an over two hour drying time. We asked GE to repair the knob, as Maronda instructed, but the problem still exists. After numerous phone calls and messages to Maronda, they recently came and said our problem was some lint in our attic. They removed it and quickly left. We asked GE to come back and de-construct the dryer and test the performance and they confirmed it is not just lint in the attic, rather that the dryer venting was installed completely wrongly by Maronda. GE has proof of how it should be done and confirmed that if not corrected, we could have a fire and grossly high electric bills (as we have had) for the poorly installed product. We continue to leave messages with the service line, but often do not get a call back. This situation needs to be escalated. We have three young children living in this house and cannot risk a fire due to this mistake by Maronda. We want the opportunity to explain the problem , we are rarely given that when you call. We want this important issue resolved within a week by Maronda or we will be hiring an attorney to get the results we are entitled to with the purchase of our home and preserve the safety of our family living here. This company has absolutely no respect for their homebuyers.Desired Settlement: November 22, 2014

Business

Response:

Please have the information from GE on the visits to the home. I had checked in with our service representitive with GE and he looked into it as well for us. He did state there was a call and service date of 11-14-14, and the replaced a timer, and did state there was inadicute air flow. Maronda Homes service manager visited the home on 11-17-14, and did check the roof vent, and it was clogged with lint. The lint was removed, and a vent screen issue was also repaired. The ductwork is routed correctly according to our prints on the home, and no issues where noted at the time of Maronda Homes inspection was completed. Ge did not show a return visit to the home to recheck the unit, and if so, they did not have a report for it. It does show that there are two (2) elbows in the duct run which is allowable. Please forward any reports you have from GE for review, and if in need of correction we will review again. Thank You, [redacted] maronda Homes

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I would love to see those blueprints, because from everything I can see, my dryer vent is over 37 feet in length and makes 4 turns, (not just two like you had mentioned), which is not to code...I have attached the email letter I sent to the service department that not only depicts how my vent is improperly installed, but also the receipt from the GE visit that cites "improper ducting."

Regards,

Business

Response:

I have spoken with the homeowner this morning, and the run of duct work is correct. I have attached the drawing and prints from GE as to what is allowable. The dryer vent was installed to print, and is within the allowable specs of the manufacturer. The homeowner has been contacted and the information you received will be forwarded to him as well. Thank You,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The issue is our air conditioner does not cool the house properly which has caused us extremely high electric bills the past few months. The house is a new construction house and we have been there since January 2015. Once it started getting warm and we started using our AC, we noticed that it would run for 3-4 hours just to cool the house 1 degree. We keep the thermostat set to 71, and we don't shut it off. The AC kicks on at 72 and runs for 3+ hours or longer just to get back to 71 degrees. The other day it ran non-stop for 6 hours and the high temperate that day was 84 . We have the [redacted] thermostat and it gives us all the historical details on how long the unit has been running and at what temperature. We emailed Maronda Service on 5/8/15 and they put me in touch with their AC/Ductwork company for them to come take a look. They came out twice, took air & temperature measurements at every vent, checked the AC unit, checked the insulation and looked for every possible issue and they said everything looked okay to them however they could not explain why the house would not cool down. They told me to look into purchasing a blower system for the ductwork that allows me to control the air distribution. That is unacceptable. This house is brand new. The PROMISE on the Maronda website is their houses are energy efficient and will save you 10% on electric bills. I am pretty certain that a May electric bill of almost $300 is not energy efficient. I am very concerned about Jun-Aug when it starts to get really hot outside. This past week, the Nest thermostat has shown that the AC has been running between 9-12 hours per day. Something is not right here...Desired Settlement: I would like to hire an independent company to determine the root cause of the issue. Maronda would be responsible for paying for the analysis and also for correcting the issue based on their findings. I do not know if it's an insulation, ductwork, or AC unit issue (or a combination of the 3). I would like to learn more about the blower system for the ductwork and, if that will solve the problem, have Maronda pay and install the system. Bottom line is Maronda needs to back-up their statement about building energy efficient houses and deliver on that statement. If that statement is true, then something is wrong with my house because it definitely is not energy efficient. Otherwise, they need to change their website and remove the false advertising that lure people into buying their homes.

Business

Response:

Dear, Mrs [redacted] I have been able to review the issue with our third party HVAC contractors, and they have been to the home on 2 occasions. The homeowner has been in recent contact with this company as well, and are in the process of trying a different grill to allow the homeowner to change floor cooling. The system at this point is running properly. As for the system running longer times, this is true and correct for the unit to do so. While the system runs longer times, or the fan runs for longer lengths, it helps keep the house at temperature longer than the system turning on and off every 20 min. There is information on the internet, and in our warranty handbook that describes this. The system has been checked and is again running properly. Thank You, Bob [redacted] Maronda Homes

Review: Was promised a starter lawn in our contract. The work done was incomplete and I now need to seed my entire lawn.I Have papers saying they are holding a thousand dollars for a contractor to seed our lawn. I paid once and shouldn't have to seed againDesired Settlement: My lawn needs to be seeded as promised

Business

Response:

Maronda Homes does do a seeding on every home. This home did have the seeding done. The 1000.00 is held for a one time basis for lawn that cannot be installed in the winter months. The money is held until spring for a contractor to install the lawn. The letter you have, I assume, without seeing it, is a sopy of that agreement. You are not being held any more money or another 1000.00 dollars. That money in reference to the letter was used when your lawn was installed. In our homeowner handbook under the landscaping / grading information page, if the event of a storm or heavy rain occured, we can supply a service load of top soil and seed for re-seeding any areas that may need done. During the first months in the home, it is necessary for over seeding, watering, and fertilizer of the new starter lawn to fill out correctly. I have attatched a copy of the warranty page as well. Should you feel you want the service load of top soil and the seed on out one time basis please email [redacted].com, and we will process the ticket.

Thank You

Maronda Homes

Review: There was an empty lot beside us for about four years that recently was sold and a single family home was constructed on the lot, which is now [redacted] Drive. Ever since the work was done during the construction phase and even now that the house is completed, I have had a problem with water laying near my fence in about a 12-15 foot section. At times, the water is a couple of inches deep for several days at a time. I never had this problem before while it was still an empty lot. I have reported it to them a few times, but my calls and my concerns have gone unanswered. It appears that either the ground is not graded properly to create a drainage towards the street and/or there has been too much clay fill used which is preventing the water from perking into the surrounding ground.I have even spoken to the new neighbor, [redacted], and he has stated that he has also noticed a drainage problem on his side of the property in multiple areas.My biggest concern right now is the fact that the ground will start freezing soon and I'm afraid that this will cause permanent damage to my fence.Desired Settlement: I would like to have the ground graded properly to prevent the water from ponding along my fence. Seeing that the house has been built and the ground has already been seeded for grass to grow, proper grading might not be an option. However, a "french", or field type drain would work to prevent the water from laying along my fence as well as Mr. [redacted]s properties. This needs to be addressed as soon as possible with the upcoming freezing of the ground to prevent any further damage.

Business

Response:

We have been able to look into the yard issues at the [redacted] residence. What we would like to do is to go back to the home, with the permission of the homeowner, and shoot measurement's to see weather he or his neighbors yard is high or low. While we do see the ponding of water, it is unclear weather it is due to the sinking or height of one or the other yard. I spoke with the supervisor of the plan, and we can do this shortly after the first of the year. If the issue is on Mr. [redacted]s side, and requires corrective action, Maronda Homes will regrade this section, but it will be up to the homeowner again to water and fertilize the seed. This portion of the problem would not be done until spring time due to the weather currently. Our supervisor will be in touch shortly to set a time to take measurement's of the yards.Thank You, [redacted] Maronda Homes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.While their potential solution is somewhat reasonable, I do not agree with having to re-seed the grass on my side. As I mentioned previously, I NEVER had a drainage problem, UNTIL they started construction on the new house next to ours. Their assumption of our yard settling does not make any sense, since we have been here over 5 years and never had a drainage problem on that side of the property until construction started at [redacted] Drive. I have no problem with them regrading the property and give them permission to do so, however I also expect them to re-seed the property on my side in the Spring. I should not have to be responsible for re-seeding the area to correct a problem that they clearly created by the new construction.Regards,[redacted]

Business

Response:

We agree to this as well. maronda will re seed the area that is to be disturbed, but it is up to the homeowner to maintain the seed with water and fertilizer. Thank You,[redacted]Maronda Homes

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: It is my belief that the sales practices used to prompt my fiancee and I to build a home with Maronda Homes were deceptive.

* Deposit changed from $8000 to $12000 after the original deposit was agreed upon.

* We were given a monthly payment estimate that ended up being $200 per month more than originally quoted due to closing costs that were added on after the original contract was signed by both parties and taxes and insurance were both underestimated. We did sign an agreement to pay the closing costs but the salesman did not explain the situation fully. This is a "bait and switch" tactic in my eyes.

* Salesman was not forthright when asked point blank multiple times "what happens if we cannot sell our home?". His answer was "you'll have no trouble at all" twice and then months later it was "its handled on a case to case basis".Desired Settlement: I would like to have our deposit refunded and to never deal with this salesman or Maronda again.

Business

Response:

Dear Mrs [redacted], I have attached the original agreement as well as the second one reflecting the price change for options. The agreement has not changed in closing costs, and have remained the same in both documents. There was always a $4000.00 initial deposit, and a additional deposit to be paid within 30 days of $8000.00. My purpose in this statement is only to verify the facts that are being disputed. I cannot offer a credit or return of any agreement previously taken place. The deposit has not changed in the documents, and the change in options selected by the homeowner is possibly for the reason for the payment to change. Thank You,Bob G[redacted]Maronda Homes

Review: My husband and I purchased a new Maronda home in December, 2014. As part of the agreement, Maronda promised a 6 month inspection at which time any repairs or adjustments to the home would be fixed or scheduled for repair. This occurred on June 5, 2015 at which time several issues were recorded by us and Maronda's agent. He scheduled a time to return 2 weeks later and promised repairs would be completed on or before that date. Two weeks later, the agent never showed up at the scheduled time. We have tried to contact Maronda regarding this matter via phone, email, and written letter many times over the months since June with no success. At this point, no one will respond to us at all. Several of the repairs needed constitue safety issues such as loose, unattached carpeting on steps, cracked, broken front steps leading to the main entrance, and an unidentifed electrical issue. These are, again, among several issues which Maronda agreed to fix yet is unwilling or unable to complete.Desired Settlement: We would like Maronda to come to our home and complete ALL of the repairs necessary.

Business

Response:

Dear Mrs. [redacted] Maronda Homes has returned to the home and reviewed and corrected the issues that the homeowner had. We do have to return to the home to make a final touch up which is in the process of being scheduled. Thank You, Bob G[redacted] Maronda Homes.

Review: We built a home with Maronda and closed in November 2013. Our yard from the beginning was stripped of all top soil and left with hard clay, lumps, and big rig tire tracks (enough to twist an ankle while walking on yard). After countless attempts and service requests, Maronda had a landscape company come with minimal dirt to cover some of the low spots and to also spray seed. The seeder clogged every time they came to spray, and the result was no grass. Maronda promises a start lawn but what we received wasn't even close. After 9 months of waiting and realizing that they were never coming back to fix the problem, I took matters into my own hands and spent over $2,000 to get soil and seed and did the yard myself. I left a section of my yard in between the two houses where it was really bad in hopes they would stand by their word and come fix the problem. In the meantime, Maronda hired a new landscape company and they even came and walked through my yard and said they would put me on the schedule. I have completed most of the yard myself, except the one side of my yard in between my and the neighbors house. There are huge craters and water that runs in between the houses that floods at the bottom. I have entered several service requests to Maronda and I just keep getting fake answers and no results. I need them to come and fix the stream and ditches in between my house by providing top soil and an erosion technique. We have had no other issues with Maronda, except this issue with our lawn. The most frustrating part is the countless service requests, answered with "I have given the issue to the supervisor" but no real results.Desired Settlement: I would like to be refunded for the soil, delivery fee, seed, fertilizer that I had to use in order to fix our yard issues that Maronda never followed through with. Furthermore, I would like a refund or have Maronda come and fix the issue in between my house and my neighbors house like they said they would do. It needs a ton of soil, seed and a water erosion mat.

Business

Response:

I have been able to review the homeowners complaints, as well as have visited the site prior to the Revdex.com complaint, as they had a ticket with us as well. Maronda Homes does install a starter lawn with each home. However, Maronda cannot control how the yard is maintained after closing of the property. The homeowner states that there where settlement spots in the yard, and around the house, as well as grass issues. The settlement is a common occurrence from the new grading that is done around the home. Unfortunately the grass complaint we cannot control as we do not know the maintenance of it when turned over. When I was able to view the property, it did have grass, with small bare spots that may have not been over seeded or had washed away with weather.The homeowner does mention another area that was not redone between the property adjoining her. This does appear to be correct with what the homeowner is stating, in that the water runoff has eroded the soil to a point now that is a small ditch. Should the soil have rooted grass, this would not be likely to happen. Maronda cannot control the weather, and should a storm cause the grass seed to run off prior to taking, it is up to the homeowner to replenish that area. We do offer a service load of topsoil, and bag of seed for these instances, and can still be supplied should they choose to do so. I will note her account, and this can be delivered when she is ready. I have attached a copy of our warranty manual pertaining to the grading and landscaping information. These pages are in the homeowners handbook, and do describe the issues and the warranty on each. I do understand that the homeowner had the yard redone on her own, but being these are non warranted items, Maronda Homes will not offer a reimbursement to the homeowner. Thank You [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have he several of Maronda homes landscapers and project managers walk through my yard and tell me they will be coming back to fix my yard. They never did so I took matters into my own hands and took care of mostly all my yard. I left one issue for them to fix which is the swell in between my and my neighbors house. The project manager assured me several times that he would have the landscapers put soil seed and an erosion mat in between houses in these ditches and lulls. I put in multiple requests through the service department with no recourse. I want Maronda to follow through with their promises to fix things when they say they will. I am sick of waiting patiently. One load of soil and seed will not fix this issue. If they would have dealt with the problem when I first told them and reported it we would not be in this situation.

Regards,

Business

Response:

I cannot go by what might have been said. Unfortunately I do not know any of the prior discussions between the homeowner and landscaper. We have our warranty books in place to protect both the customer and ourselves. We have to remain consistent with how we apply our warranty standards and this customer can't be treated differently. Should they wish to have the service load of top soil, we are still offering it. This is in accordance with our service warranty manual. Thank You,[redacted]Maronda Homes