Master Tech Automotive

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for the account to be removedHowever, I am still awaiting validation for the Regards, [redacted]

[redacted] Please be advised that CFSI account [redacted] is now closed, in response to [redacted] assertion that it is not her debt and she never received service at the medical facility associated with the account.We hope this addresses the issue/s expressed in this complaint fully.Thank you,Kathleen M [redacted] ***

RE # [redacted] DEAR [redacted] :THIS LETTER IS ACKNOWLEDGMENT THAT A COMPLAINT WAS RECEIVED FROM YOUR OFFICE ON BEHALF OF [redacted] .I RECEIVED CONFIRMATION FROM OUR CLIENT, PENDRICK CAPITAL PARTNERS, THAT NO PAYMENTS WERE RECEIVED ON THE ABOVEREFERENCED ACCOUNT AN ITEMIZED BILLING STATEMENT WILL BE MAILED TO [redacted] IF [redacted] HASPROOF OF PAYMENT HE CAN SEND IT TO OUR FAX NUMBER ###-###-#### OR MAIL IT TO [redacted] DICKSON CITY, PA ***.THE ACCOUNT HAS BEEN NOTED AS BEING DISPUTED AND WILL BE PLACED ON HOLD WHILE [redacted] REVIEWS THECORRESPONDENCE OUR CONTACT NUMBER IS ###-###-#### PLEASE DO NOT HESITATE TO CONTACT MY OFFICE SHOULD YOU NEED FURTHER ASSISTANCE.THANK YOU.SINCERELY,STEPHANIE D [redacted] CLIENT RELATIONSTHIS IS COMMUNICATION FROM A DEBT COLLECTOR THIS IS AN ATTEMPT TO COLLECT A DEBT AND ANY INFORMATION OBTAINEDWILL BE USED FOR THAT PURPOSE

Re # [redacted] Dear [redacted] :Commonwealth Financial Systems will mail [redacted] an itemized billing statement which will explain the charges At this time a deletionrequest will be sent to the three major credit reporting agencies [redacted] can reach our office by calling our toll free number, [redacted] should she have any questions.Please do not hesitate to contact my office should you need further assistance.Thank You.Stephanie D [redacted] Client RelationsThis is an attempt to collect a debt and any information obtained will be used for that purpose This is communication from a debt collector

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RE [redacted] Dear [redacted] ***,This letter is acknowledgment that a complaint was received from your office on behalf of [redacted] ***.Commonwealth Financial Systems received confirmation from our client, [redacted] , that this account was covered under charity care CFS has closed and returned the account and in addition will notify the three major credit reporting agencies to delete this account from [redacted] ***'s credit history.Please do not hesitate to contact my office should you need further assistance.Thank you.Sincerely,Laura L***Client RelationsThis is communication from a debt collector this is an attempt to collect a debt and information obtain will be used for that purpose

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will check my credit reports on a regular basis and should the postings not be deleted in a timely manner I will get back in touch with the Revdex.com Regards, Bridget [redacted]

RE # [redacted] Dear [redacted] :This letter is acknowledgment that a complaint was received from your office on behalf of [redacted] .Please be advised Commonwealth Financial Systems has closed and returned the above referenced accountto our client, [redacted] *** [redacted] should no longer hear from our agency or any ofits representatives A copy of this complaint will also be forwarded to our client In addition our compliancedepartment performed an investigation on call recordings and found no violations.Please do not hesitate to contact this office should you need further assistance.Thank You.Sincerely,Stephanie D [redacted] Client RelationsThis is communication from a debt collector This is an attempt to collect a debt and any information obtained will be used for that purpose

Dear [redacted] :The debt is collectable in the state of VA The statue of limitations pertains to legal action Commonwealth Financial Systems has no intention of taking legal action against [redacted] for this debt.Thank You.Sincerely,Stephanie D [redacted] Client RelationsThis is communication from a debt collector This is an attempt to collect a debt and any information obtained will be used for that purpose

Dear [redacted] I am not able to locate an account with the information that has been provided in this complaint Can you please providean account number?Thank You.Stephanie D [redacted] Client Relations

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

RE # [redacted] Dear [redacted] :This letter is acknowledgment that a complaint was received from your office on behalf of [redacted] The above referenced account is listed with our agency under a different last name Prior to releasing personalbusiness information our agents will ask to verify two forms of ID This is done to protect the consumerOur agent provided her name and identified the name of our company On May 3, CFS mailed a letter validating debt to [redacted] Per the request of [redacted] CFS will no longer contact her The account will be closed and returnedto our client, [redacted] , along with a copy of this complaint.Please feel free to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D [redacted] Client Relations

[redacted] In response to [redacted] complaint that our company had called the number he provided [redacted] please be advised that our I.Tdepartment checked into this and found no calls to that number at any time.If [redacted] can provide the number that was contacting him we are more than happy to look into this further Additionally, if there is any number that [redacted] may forward to, OR if this is a business number and perhaps there are additional business lines that this number rolls to, [redacted] is requested to provide that information He may send this information to: [redacted] Thank you,Kathleen M [redacted] Legal/Compliance Admin

This customer refuses to return our phone calls and failed to reach out to us until after the work was completed and they had posted negative reviews on *** as well as the letter sent to Revdex.com and our corporate headquartersWe have responded to both the Revdex.com and the customer stating the facts in
the situationHad the customer reached out to us first, we may have been able to work something outThey were already given a $150+ discount before the start of the job, at which time they not only signed the invoice allowing us to start work, but also that we completed the work to their satisfactionThey provided payment as well without incidentThe problem is that AFTER, they consulted friends and family who advised them that they would not have paid more than a certain dollar amount for the work that was doneFortunately for our customers, we provide quality work with necessary warrantees and guarantees on our workmanshipUnfortunately, we do not work for the same dollar amount, nor do we have the same overheard costs as friends and familyWe apologize that they felt cheated by our company, but we also feel cheated that we were not given a fair opportunity to address the situation before negative online postings

Thank you for your letter dated July 08, 2015 in regards to the complaint against Mr. Rooter that was filed in your office. Per your letter Mr. Rooter claims that we refuse to return phone calls. My wife only received one phone call in which a voice mail was left by a woman. When this voicemail was left the woman did not leave a name she just left a phone number to call. There were no other phone calls that was made to us. Do you know without a name for contact when returning a phone call could be as a “needle in a haystack” when you try to return the call. Again, Mr. Rooter claim is incorrect. If they truly wanted to get this resolved I would think they would reach out to us by mail as well but we have not received any letter from them.   And as far as the discount they claimed was given o us where in the receipt does it states that $150 discount. It does not show anywhere because there was no discount given. The work was started correct however, the representative  did not indicated what type of work will be done. And the fact still states per the receipt that they were going to repair and replace however, they did not repair anything they just replaced the part. So why should we pay for a repair when the repair was not repaired but replaced in which we also paid. We were charged for something that was not done. We did pay for the services with not much hesitation because that is what the right thing to do.  However, when we further examined the receipt after the work was done we did not see that the services matches what we had paid since we were overcharged. The estimate that we had gotten were not only from friends and family but also from other plumbing co here in Tracy. As far as the negative posting online that they feel cheated by us unfortunately, we were not the first negative posting for their business. We only posted 1 posting and not what they claim as negative reviews. There are other negative posting prior to our posting. They should think twice before cheating their customer. This does not change the facts the Mr. Rooter overcharged and we deserve a refund of $350.00 My contact phone # [redacted]. Thank you for your time. [redacted] and [redacted]