Master Tech Automotive

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I received a letter from Commonwealth today 01/13/after request, stating they have closed the account and will notify the three credit agencies to delete the reported accountI am satisfied however if the credit agencies are not notified and the charge removed I will be contacting againThank you for your assistance in clearing this from my credit [redacted]

RE # [redacted] Dear [redacted] This letter is acknowledgment that a complaint was received from your office on behalf of [redacted] ***.The above referenced account was assigned to our office on June 17, Commonwealth FinancialSystems will mail [redacted] validation of debt In addition send a deletion request to the three majorcredit reporting agencies Collection activity will cease during the investigation period.Please do not hesitate to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D [redacted] Client RelationsThis is communication from a debt collector This is an attempt to collect a debt and any informationobtained will be used for that purpose

Dear [redacted] :This letter is acknowledgment that a complaint was received from your office on behalf of MrJacob *** Please beadvised that Commonwealth Financial Systems has removed the telephone number, ###-###-#### from our active call list.Mr [redacted] should no longer hear from our agency If there is another number that he is being reached at please let us know.On behalf of our agency I apologize for any inconveniences our calls may have caused him.Please do not hesitate to contact my office for further assistance.Thank You.Sincerely,Stephanie D [redacted] Client Relations This is communication from a debt collector This is an attempt to collect a debt and any information obtained will be used for that purpose

Dear [redacted] ,We previously requested that [redacted] please fax or email a screen-shot of the Commonwealth Financial Systems, Incline item as it appears on her credit report (to fax number ###-###-#### or email address [email protected].) Since again, we have NO RECORD of an account in our system using the name/address/dollar amount provided, a view to the item as reported would be one way to isolate the account.The only other suggestion that can be offered is for [redacted] to call me directly at ###-###-####, ext***, and I will work with her to try to locate the account in our system.Thank you,Kathleen M [redacted] Legal/Compliance Admin

Dear [redacted] ,This letter is acknowledgment that a complaint was received from your agency on behalf of [redacted] Please be advised that the above referenced debt will be removed from [redacted] 's credit report A deletion request was sent to the three major credit reporting agencies.Please do not hesitate to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D [redacted] Client Services

RE # [redacted] Dear [redacted] :This letter is acknowledgment that a complaint was received from your agency on behalf of [redacted] The above listed account wasassigned to our agency for collections on October 18, Commonwealth Financial Systems is collecting on behalf of *** [redacted] Physicians for date of service November 1, in the amount of $ In review of our records [redacted] does not indicate that we received communicationfrom [redacted] *** [redacted] is requesting to stop communications in his complaint and states he will not make payment To honor this request our agency has closedand returned the account to our client, [redacted] [redacted] should no longer hear from [redacted] or any of its representatives A copyof this complaint will be forwarded to our client Additionally [redacted] will send a deletion request to the three major credit reporting agenciesPlease feel free to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D [redacted] Client Services This is communication from a debt collector This is an attempt to collect a debt and any information obtained will be used for that purpose

RE # [redacted] Dear [redacted] :This letter is acknowledgment that a complaint was received from your office on behalf of [redacted] .The above referenced account is listed with our agency under a different last name Prior to releasing personalbusiness information our agents will ask to verify two forms of ID This is done to protect the consumerOur agentprovided her name and identified our agency On May 3, CFS mailed a validation letter to [redacted] Per therequest of [redacted] CFS will no longer contact her The account will be closed and returned to our client, [redacted] ***, along with a copy of this complaint Please feel free to contact our office should you need further assistance.Thank You.Stephanie D [redacted] Client Relations

Dear [redacted] - Please be advised that after receiving this rejection we closed the associated account A deletion update will be sent to the credit bureaus A copy of this complaint will be forwarded to our client, [redacted] .Thank you,Kathleen M [redacted] Legal/Compliance Admin

RE # [redacted] , # [redacted] , # [redacted] , # [redacted] , # [redacted] , and # [redacted] Dear [redacted] :The first three account numbers above were closed and returned to our client Commonwealth Financial Systems will send another request to the three major credit reporting agencies to have the accounts removed from [redacted] 's credit report Validation of debt letters will be mailed to [redacted] on the last three accounts As the accounts are being investigated Commonwealth will send a deletion request on these as well.Collection activity will also cease [redacted] can reach our office should he have any questions by calling our toll free number ###-###-####.Please do not hesitate to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D [redacted] Client RelationsThis is communication from a debt collector This is an attempt to collect a debt and any information obtained will be used for that purpose

Dear [redacted] : CFS requested an itemized statement from our client, [redacted] *** At this time the accounts have been placed in a disputed status and collection activity will cease during the investigation period Please feel free to contact my office with additiona questions or concerns Thank You Sincerely, Stephanie D [redacted] Client Relations

Dear [redacted] :I am unable to locate an account with the information provided in this complaint Can you please provide an account number?Thank YouStephanie D [redacted] Client Relations

Dear [redacted] : This letter is acknowledgment that a complaint was received from your office on behalf of [redacted] *** Commonwealth shows eight open accounts that are currently being reported to the CBR: [redacted] $ [redacted] $ [redacted] $ [redacted] $ [redacted] $ [redacted] $ [redacted] $ [redacted] $ Most of the accounts were originally placed with our agency in from our client, [redacted] and recalled At the time of recall CFS sent a deletion update to the three major credit reporting agencies Our client reassigned the accounts back to our agency in I am going to send [redacted] validation letters The accounts have been placed in a disputed status during the investigation period and colletion activty will cease Also if this repsonse is forwarded to [redacted] he should be aware that this is communication from a debt collector This is an attempt to collect a debt and any information obtained will be used for that purpose Thank you Sincerely, Stephanie D [redacted] Client Relations

Dear [redacted] - Please be advised that our office reviewed the account associated with this complaint, CFSI account # [redacted] We have record of mailing a validation letter to this consumer on December 28, Following that letter there was no contact to or from the consumer until the account was disputed via EOscar on 5/and updated as being in a disputed status There is no record of a dialog between the consumer and our staff in terms of a request for documentation, however it is standard process to send an itemized bill if dispute occurs after a validation letter was sent to the consumer This process has been reviewed with the administrative staff who handled this account, stressing the need to send itemized bills to all consumers associated with disputed accounts for which validation letters were sent previously This account was closed by our client as being associated with a prior dispute, on July 17, It was removed from CBR reporting as of July 22, It shows on our end as no longer being reported, however there can be a processing period of up to 2-weeks for the bureaus to remove items from all reporting It is our hope that this response addresses all concerns on the part of this consumer Being closed as previously disputed, the account will not surface in collections on a future date.Thank you,Kathleen M [redacted] Legal/Compliance Admin

RE # [redacted] $491.00Dear [redacted] :This letter is acknowledgment that a complaint was received from your office on behalf of [redacted] *** The above referenced account was assigned to our agency for collections on June 6, On June 14, our agency mailed [redacted] a validation of debt letter to the address that is listed in this complaint At that time we received no response from [redacted] The validation letter states consumer has days to dispute the debt We received a complaint from the CFPB on behalf of [redacted] in October of this year Commonwealth Financial Systems requested proof of debt from our client, [redacted] *** The itemized statement was mailed to [redacted] on October 12, 2017.The account is currently noted as being disputed It would be helpful that [redacted] provide our agency with any correspondence that would verify thatthe debt is now owed or has been paid so that we may forward it to our client Our mailing address is Commonwealth Financial Systems [redacted] *** Dickson City, PA ***, fax [redacted] , or email [email protected] Our toll free number is ###-###-####, MrRobert H***, Collections Manager.Please do not hesitate to contact my office should you need further assistance.Thank You.Sincerely,Stephanie D [redacted] Client ServicesThis is communication from a debt collector This is an attempt to collect a debt and any information obtained will be used for that purpose

Dear [redacted] :Our agency has provided [redacted] with validation of debt and also an itemized billing statement The account is noted as beingdisputed Documents to verify [redacted] 's claim can be faxed to our office at ###-###-####.Thank You.Sincerely,Stephanie D [redacted] Client RelationsThis is communication from a debt collector This is an attempt to collect a debt and any information obtained will be used for that purpose

Thank you for your letter dated July 08, in regards to the complaint against MrRooter that was filed in your officePer your letter MrRooter claims that we refuse to return phone callsMy wife only received one phone call in which a voice mail was left by a womanWhen this voicemail was left the woman did not leave a name she just left a phone number to callThere were no other phone calls that was made to usDo you know without a name for contact when returning a phone call could be as a “needle in a haystack” when you try to return the callAgain, MrRooter claim is incorrectIf they truly wanted to get this resolved I would think they would reach out to us by mail as well but we have not received any letter from them And as far as the discount they claimed was given o us where in the receipt does it states that $discountIt does not show anywhere because there was no discount givenThe work was started correct however, the representative did not indicated what type of work will be doneAnd the fact still states per the receipt that they were going to repair and replace however, they did not repair anything they just replaced the partSo why should we pay for a repair when the repair was not repaired but replaced in which we also paidWe were charged for something that was not doneWe did pay for the services with not much hesitation because that is what the right thing to do However, when we further examined the receipt after the work was done we did not see that the services matches what we had paid since we were overchargedThe estimate that we had gotten were not only from friends and family but also from other plumbing co here in TracyAs far as the negative posting online that they feel cheated by us unfortunately, we were not the first negative posting for their businessWe only posted posting and not what they claim as negative reviewsThere are other negative posting prior to our postingThey should think twice before cheating their customerThis does not change the facts the MrRooter overcharged and we deserve a refund of $My contact phone # [redacted] ***Thank you for your time [redacted] and [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will await a response from the business to see if they remove this from my recordIf they do not I will be back in touchThank you for your assistance Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] :This letter is acknowledgment that a complaint was received from your office on behalf of [redacted] The accounts in question (Under [redacted] ) have been closed and returned to our client, [redacted] They can be reached at ###-###-#### option Commonwealth Financial Systems sent the CRA's deletion updates 1-2-2016, however, we have no control over how long it may take the Bureaus to remove the trade lines.Please do not hesitate to contact my office with further questions.Thank You.Sincerely,Stephanie D [redacted] Client Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]