Mauzy Heating, Air & Solar

Elkan just serviced my unit, very professional, outstanding job, thank you

Friendly, polite professional technician explained everything regarding the state of our system and what he was doing . Great price we are totally satisfied.

Great work, great attitude, great service. I recommend this company 100%.

Although I dislike complaining about businesses, at times I will make a public complaint because I don’t want others to be taken advantage of in the same way. This is a complaint about Mauzy Heating, Air & Solar, the company we used to install our air conditioning and heating ductless system after we completely remodeled the old house that had belonged to my husband’s parents. We will no longer ever recommend Mauzy’s services, I’ve deleted all the positive reviews I’ve written about Mauzy in the past, and we will warn as many people as we can to never use Mauzy. From the negative responses we’ve received from both the General Manager and President, we’ve realized that the company is run by liars who refuse to take responsibility when they’ve wronged a customer.
Back in September 2019, two of our air conditioning/heating ductless wall units stopped blowing cold air so we scheduled a diagnostic check-up with Mauzy. When they diagnosed the problem, we learned both units were completely broken, which surprised us because they weren’t even 5 years old. We only use them during the hot summers and we hardly ever use the heating feature because we dislike being hot.
Then we were shocked when Mauzy told us our 5 year warranty had already expired because we knew that couldn’t be the case. We then discovered our warranty had expired 4 months and 8 days prematurely because Mauzy used the wrong warranty start date. Even though we provided Mauzy with evidence to prove there was no way they could’ve installed our units on the date they claimed, and that in actuality our warranty should still be in effect until this December, they refused to make right their wrong.
Since mid September 2019, my husband and I have discussed the predicament Mauzy placed us in with the General Manager but we were unsuccessful in getting them to remedy the problem. So yesterday we finally brought our concerns to the attention of the company’s President and today he sent us a disappointing reply. Although we’ve remained completely professional and gave Mauzy every opportunity to remedy the problematic situation they created for us, they’ve blatantly refused to take responsibility.
Below is a transcript of our last two email correspondences. the first being the one my husband and I sent to both the General Manager and President and the second being the reply we received from the President. I’ve redacted some names and email addresses, but not the names of the General Manager and President.
Email my husband and I sent to the General Manager and President:
“Hello Jim (and Mauzy staff),
Jim, since you said there is nothing more you could do to help us, I contacted the manufacturer as you suggested regarding the warranty coverage concerns of our Fujitsu ductless air conditioning/heating wall units and compressors that Mauzy had installed in our newly remodeled home between December 4-9 2014. Fujitsu representative XXXXXXXX C provided me with some helpful information and per XXXXXXXX words, our warranty became effective: "When the installation of the equipment is completed and finalized, that would be considered the date of installation. The warranty would be effective on this date". Note his key words, "completed and finalized". If you need proof of this, let me know and I'll forward Mr. C's email to you.
According to the information Mr. C provided above, this means Mauzy was incorrect to use 7/31/2014 (per the Mauzy records you provided me with) as the start date of our warranty. The date 7/31/2014 was when we paid Mauzy to secure their services, however, that was NOT the date Mauzy completed and finalized installation of our units. In reality, the actual dates Mauzy completed and finalized installation of our Fujitsu ductless air conditioning/heating wall units and compressors was between December 4-9, 2014. Again, as I had mentioned in a previous email to you, we have date stamped photographic and video evidence to prove that Mauzy staff was onsite to complete and finalize installation of our Fujitsu ductless air conditioning/heating wall units and compressors on those dates.
So in reality, Mauzy should have used the final completion and installation date of 12/09/2014 as the correct date our warranty became effective. When Mauzy failed to use the correct completion and finalization date for the start of our warranty, incorrectly using 7/31/2014 instead of 12/09/2014, Mauzy unfairly deducted 4 months and 8 days (130 days total) from the full term of our warranty. Mauzy's inaccuracy became of great importance to us because it placed us at a disadvantage when two of our ductless wall units completely stopped working in September 2019. When Mauzy staff came out to inspect our two broken units on 9/10/2019, their diagnosis was, "Found refrigerant leaks within both head units located in hallway next to the elevator and in west facing upstairs bedroom. Hallway unit is leaking from within the evap coil. West facing bedroom head unit leaking where capillary tubes inter coil housing. 9k btu unit. 18k btu unit." If Mauzy had used the correct warranty start date of 12/09/2014, then we wouldn't be having this discussion; we could've had our two broken units repaired under warranty, as we should rightfully be able to do.
We're dismayed that Mauzy continues to stick by their claim that 7/31/2014 was the start of our warranty date, claiming that our warranty has expired so we're not entitled to get our repairs done under warranty. Instead, Mauzy gave us an estimate of $4,368.00 to repair our two broken units, which aren't even over 5 years old! Even with the $500 discount Mauzy gave us, which reduced the cost to $3,868.00, we still feel it's completely unfair that more of the expense can't be covered under warranty, especially since it was Mauzy who used the incorrect start date for our warranty. In reality, Mauzy should’ve used 12/09/2014 as the correct start of our warranty, which means our units are still presently covered under warranty until the last month of this year, expiring on 12/09/2019.
We also have date stamped photographic and video evidence to prove that there was no possible way Mauzy could have completed and finalized installation of our units prior to December 2014 because our entire home was undergoing a complete remodel, therefore the units could not be installed until towards the end of the remodeling project. On 7/31/2014, the date Mauzy claims the installation of our units was completed, we have photographic and video evidence to prove otherwise because as of that date our home had been completely demolished, torn down to its wooden frame in preparation for our whole home remodeling project. If you would like me to send you photos taken during this timeframe as proof, please let me know. As I mentioned to you in a prior email, we can't email video footage to you because the file is too large, however, we did invite you to come to our home to view the footage and this invitation remains open to you.
So in light of the new information we obtained from the Fujitsu, we ask Mauzy to please reconsider their decision and do the right thing by repairing our two broken ductless wall units under warranty. To reiterate, we learned from Fujitsu that our warranty became effective when installation of the equipment was completed and finalized. Therefore the true effective date of our warranty should have been 12/09/2014, the actual date Mauzy completed and finalized installation of our units, and NOT 7/31/2014 as Mauzy incorrectly claims. We're not asking Mauzy for anything beyond what we're entitled to in our warranty, which truly doesn't expire until 12/09/2019. We're only asking Mauzy to treat us fairly because deducting 4 months and 8 days from the full term of our warranty is unfair treatment.
Thank you,
XXXXXXXXXXX”
Email reply we received from the President:
“XXXXXXXXX”,
I want to make sure you are aware that the warranty from Mauzy has ended. If Fujistsu wants to honor their warranty based on your photos you are free to have any licencensed HVAC company complete the warranty repairs. Unfortunately the completion date we have and filed with the distributor we bought the units from does not match your photos. Our distributor will not release warranty parts to us based a conversation you had with Fujitsu. I think it might be best at this point if you guys contract with a different HVAC company to complete your repairs. If you need documentation from us showing where the leaks are let us know and we can forward the photos to you. Have a great Sunday.
Thanks,
Matthew M
?Mauzy Heating, Air & Solar”

I've used Mauzy Heating and Air for several years and have been extremely satisfied with their technicians and their work. They check my furnace and air conditioner yearly and are very professional and courteous.

Daniel H was very professional, helpful, and thorough. I would recommend Mauzy with full confidence after my interaction with them.

Great. Prompt knowledgeable respectful great company would recommend to other homeowners. Exdllrnt company did great work

Mauzy sold me too big of a unit or did allow a qualified havoc engineering to properly calculate air flow. unit is too loud since day one. I called last month and never received call back. made an appointment and no show.

Ryan was very nice and professional! He showed us what was wrong with our air conditioner and fixed it. Thanks so much!!

Ryan was friendly and competent. He did s good job.

Great Service, Daniel was very courteous plus super knowledgeable on the Air Conditioner causing my problem. I called Mauzy the night before to get an appointment and was told they were booked up until Friday but they would try and slip me in on Thursdays, which they did late in the afternoon, but all good, very hot day and needed the service. Daniel checked the system and agreed with my initial call that the AC Disconnect Box was fried and needed to be replaced. He made those repairs super fast, plus did a few extra things to make the new install look better than the original wiring looked. All in all, great job I would recommend them anytime for the AC servicing.

Outstanding experience! The installers arrived on time and went to work right after introductions and review of the job.
All three worked together well and did a professional installation and were able to complete everything in one day!
Everyone was friendly and were able to answer all my questions, very professional!
Extremely happy with the work and the complete clean up of the work site.

We requested a service call to check for a suspected leak of our AC unit at our primary residence. We heard a dripping noise and wanted it to be examined by a professional. Junior O arrived, didn't address the primary concern of the suspected leak, told us that we needed more fluid to be added to properly charge the unit (a $440 charge), and said that we actually needed an entire new system (even though we had replaced it a few years back). He then followed up with quotes ranging from nearly $9k to $18k. Immediately after he left, the AC unit was truly malfunctioning and would kick on an off for no apparent reason. I contacted another company to get a second opinion. They performed a service call and said that the unit had been overcharged with too much fluid. They also said the saw no evidence of needing a new system in the near future as Junior O claimed. They proceeded to remove the extraneous fluid that was placed in the system by Mr. O. The system then began functioning fine and has since remained in full working order.

Excellent service, Junior could not have been more professional a fair price with explaining everything as he went along and best of all no up selling

Jeff C called ahead with an accurate arrival time. He was thorough yet efficient with his time and got my AC up and running in no time.

Requested service on a mini-split air conditioning unit.

The charged 2215 USD for evaluation and service.

The unit does not work.

I requested my money back and do not return to property.

They have not returned the money

Great person that came to our house Very knowledgeable and friendly joy to work with. Great Co.

I have used Mauzy Heating and Air since 2010. The service is excellent. The techs are knowledgeable and always willing to answer questions. Elkan has been my service tech for the last 2 years. He is great!
B. Bates
El Cajon, CA

I was extremely impressed with my technician’s professionalism and honesty answering all my questions and concerns before and during the service call. I will refer you to all friends,family and neighbors! Overall a genuinely pleasant experience.

Donald was very helpful in solving my noisy fan on my air conditioner. My 22 year old unit is working fine now and I really appreciate not being told I need a new one!! Donald was very nice and explained everything well.