McDonald's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

A response to this issue will be handled through the CFPB.  We are working to complete this through their portal and timeframes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I...

have spoken with [redacted] Credit Card which now owns my account; however, none of my cash deposits made to HSBC in order for me to establish an account were transferred to [redacted] with the account.  [redacted] told me to contact the original account holder to obtain my money. I expect my deposits to be returned to me. ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response issued to client 01/**/16

At this time, I have been contacted directly by HSBC Bank USA, N.A. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question...

above.
Sincerely,
[redacted]

August 16, 2016 Dear Ms. [redacted], Mr. [redacted] and Mr. [redacted] rented a 35' Sunova Class A RV from Brambilla's for the week of June 22-29, 2016. On Monday, June 27th, at approximately 4:00PM, Mr. [redacted] called us regarding a blown tire. They were on I-80 near Kimball, Nebraska. We...

explained to him that we would call tire companies in that area or as close as possible to assist ASAP, get the tire changed and they could finish their trip home. After about 45 minutes of phone calls, we found a possible repair service in Cheyenne, Wyoming. The repair service was located about 67 miles away. We also learned that the specialized tire needed to be shipped from Denver. We informed the tire service of the urgency of the situation and they were able to have the tire delivered to them by 11:30 AM the following morning and had the tire changed by approximately 1:30PM that day. On June 27, Mr. [redacted] and his family checked into the Days Inn in Kimball. They checked in at 6:26PM and checked out the following day at 12:31PM. We have the receipts showing the time period that they were at the motel. They were not "stranded in 100-degree heat"!We asked the repairman if he could pinpoint the reason for the tire blowing, such as, something being hit, excessive wear, etc. He could not determine, nor could we determine why the damage occurred. we paid for the tire, $528.85, we paid for the labor to change, $306.00, and we paid the mileage, $201.00 to Art;s Truck Repair; all so that our customer was able to continue the trip and when they returned, we could evaluate any damage. The repairman indicated that there was significant damage, but nothing that would stop them from driving the unit. Mr [redacted] said they "rigged" one headlight back into place and also shut off the propane tank. We have not asked Mr. [redacted] for any payment regarding the tire or service. We spoke with Mr. [redacted] after the tire repair was complete and he stated that he was happy with the time frame things were accomplished considering their location when this happened. We explained that they could take their time returning and that there would be no late return fees. Upon Mr. [redacted]'s return, we discussed any damage to the RV and indicated to him that we would be contacting involved insurance companies to determine how to move forward. After assessing all the damage, as with any damage that is considered an "accident" and not due to anything controllable by either of the parties, we submitted a claim to Mr. [redacted]'s insurance company. Mr. [redacted] continued to exaggerate the issue and be dishonest to his own insurance company and as a result his own insurance company denied the claim in the amount of $5,504.09. We then needed to file a claim with our insurance company, prove that the tires were not worn and include a maintenance record on the vehicle. We filed the completed claim, minus a $1,000 deductible, and the claim was paid on August 2, 2016. That meant that Mr. [redacted] was responsible for the deductible and that was taken from his damage deposit. When the insurance claim is settled, we then complete the customer's contract and determine the amount of final charges. Mr. [redacted] owed $146.60for 73.3 hours of generator use, $146.30 to fill the fuel tank, $7.70 for propane fuel, and $11.81 for miles in excess of original estimated miles, for a total charged to his credit card $312.41.We did not bill anyone, including Mr. [redacted], for $1,100.00 for the tire and repair!We have not asked or billed Mr. [redacted] for an additional $5,000.00 for damages!We have been engaged and apologetic for the incident and have handled it as any unfortunate accident would be handled!We hope and believe that this, our response, will resolve this case. Sincerely, BRAMBILLA'S, INC. [redacted] Brambilla, President

Complaint: 12730283
I am rejecting this response because:…because you are responsible for your actionsThis email is in response to a complaint by a customer that we received on 3/12/18.Our company contracted to purchase and install window and doors with this customer in September 2017. The customer chose to purchase high end products manufactured by Milgard windows and doors. Our small window shop is a c17 licensed contractor authorized to sell and or install windows and doors since 1982. Our company provides a small showroom where our customers are shown products from different vendors.The customer with the complaint decided to choose Milgard windows and doors as the vendor. Milgard offers a lifetime warranty on their products to the homeowner which includes glass breakage and replacement of any defective parts etc that include labor and parts at no charge to the customers.The customer was told this prior to the purchase and given a warranty from Milgard. The customer was told that the products would be delivered directly to his home by Milgard. He was told to provide a safe place for the materials overnight until the work began the following day (preferably his garage). When the Milgard truck arrived at his home he instructed the driver to store them in the driveway, fortunately these high end products are shipped and protected with wood, cardboard, and plastic.[Customer 3/24]  For the record, Bella View did not specify the windows and doors need to be stored inside.  This is the first time to see “preferably garage.”   [Customer 3/24]  As far as packaging for the windows and doors, it did not protect them from transportation as they arrived with damage and the packaging did not cover the Product completely.  The interior wood surfaces were exposed to the outside environment.  And Bella View knows both of these points. I don’t know why they are not being honest here and accurately describing what happened.  Pictures were taken and provided to both Bella View and the Milgard Representative.  The Milgard Representative was concerned and asked for the pictures to send to the factory to address.  Bella View wasn’t concerned or proactive to address.  Bella View just didn’t care.  The picture attached to this reply (See Picture 1).Our installers began installing the following day and carefully unwrapped each item. The customer started  to complain about small paint chips and irregularities on the product. We informed the customer that we would immediately contact Milgard to send out a technician to verify any problems with the product. Milgard has made repeated visits to the customer’s home and has replaced or corrected many of the customers concerns.[Customer 3/24]  For the record, the service request was not submitted on this day (9/12) as stated.  It wasn’t until the last day of installation Sept 9/19 when the Milgard Representative visited did the service request get submitted.  They it took another 2 weeks for the first technician visit.The customer was told that our company does not service or replace any parts or defects of the Milgard products. He was also told that he could contact Milgard using their 1-800-464-5427 number anytime as long as he lived in his home to service his products. For the record, this will be the first complaint to Revdex.com from a customer regarding lifetime warranty services from Milgard windows and doors.[Customer 3/24]  For the record, this communication happened on the day of delivery.  The day defects were first noticed.  The major compliant here is 1.) the overwhelming number of defects, either from transportation or manufacturing, 2.) the number of defects in the frames that are NOT correctable and 3.) most importantly Bella View’s total lack of concern for the customer, the quality of the Product or communication of defects.  Bella View was only concerned about getting windows/doors installed and leaving the customer deal with the defects, correctable or not.  Absolutely no concern for the customer satisfaction.A tarp was accidently taken by our crews and the owner of our company personally returned it and left it with two carpenters that were installing interior doors at the customer’s home that we installed windows for.[Customer 3/24]  First, until this compliant to the Revdex.com, Bella View ignored verbal communication and 2 previous e-mails about the tarp.  Second, Bella View didn’t call, send an e-mail text to schedule a time to drop off the tarp.  It just appeared.  Third, Bella View didn’t send a note they dropped off my tarp.  Bella View’s reply above is the first time I heard they dropped off a tarp.  There was a tarp found on my property, which I thought was the other contractors, but they said somebody left it here.[Customer 3/24]  The tarp.  The tarp was removed from the property the week of September 11, 2017.  After communicating with them multiple times to return the tarp, we learned above Bella View dropped off a tarp the week of January 22, 2018.  Four (4) months after removing the tarp from the job site.  The tarp Bella View dropped off was not the original tarp that was removed from my property, which had only been used once previously.  The tarp Bella View dropped off was old, worn, damaged, and non-functional.  A picture of the tarp Bella View dropped off is attached to this reply (See Picture 2).  This is not a replacement for my tarp.  Bella View must take responsibility for their actions and cover the replacement value, both size and quality. ($55)Our company clearly outlined the scope of work for installing the windows and doors the interior drywall and flooring would be removed to insure the products be square, level and plumb. The customer was to be responsible to finish and repair any interior work needed to complete the process. Including gaps on floors or drywall.[Customer 3/24]  The customer is not responsible to cover unnecessary work created by a Bella View workmanship issue.  Bella View installers incorrectly marked and cut the floor to remove material.  After cutting the floor they stood the double door up and noticed they had not held the door vertical when marking and unnecessarily cut the floor.  I was standing their when they inserted the frame AND admitted they made a mistake and that they did not need to cut the floor.  There were 3 double doors installed on the second story.  All rooms have the same hardwood flooring.  No repairs were required in front of the other 2 doors.  Only this one, where the installers admitted they made a mistake marking the floor from not holding the door vertical (See Picture 3).  The owner is not responsible for defects from poor workmanship.  Bella View must take responsibility for their actions and cover the cost to repair their poor workmanship. The floor in that area will need to be demo’ d and repaired.  Material and labor ($240).Our installers made every effort to cover the existing Saltillo tile floors with cardboard and drop cloths. The existing Mexican tile is aged and brittle, had many scratches and use sage. We should not be responsible to polish old existing tile. Overall, our installers did an exceptional job removing all exterior stucco around the perimeter of all windows and doors on the customers two story home.[Customer 3/24]  Exterior.  First, the quality of the floor or flooring surface is not a defense for negligence and green light to damage a customer’s floor.  The patio surface in both the front and back of the house was stripped and re-surfaced during the months of June and July in 2017.  There were no scratches or chips in the surface of the tile prior to the start of Bella View being on-site September 11, 2017.  The first day of installation I re-iterated to Erron the need to protect the surface of the tile to avoid any damage it had just been resurfaced.  Which Erron knew and witnessed when you visited the property to provide a quote in both June and July.  Bella View’s effort to protect the surface was insufficient to guard against dropping tools, ladders or other building materials on the surface.  The same pictures sent to Bella View showing the damage to the surface (chips) have been attached to this reply (See Picture 4).  Bella View was negligent protecting the customer’s property from damage.  Bella View must take responsibility for their actions and cover the cost to repair the damage to the tile.  Clean, install color matched grout and re-coat. ($125)[Customer 3/24] Interior.  Again, the quality of the floor or flooring surface is not a defense for negligence and green light to damage a customer’s floor.  The surface of the flooring on the interior was stripped and re-coated when I moved in only 2 years now.  There are no scratches on the surface of the interior floor today.  As recorded in the original compliant, on the first day of installation Bella View installers laid X-board construction paper down throughout the house to avoid removing shoes.  Bella View used blue tape to hold the X-board in-place on top of the Saltillo tile.  When Bella View completed the installation, and removed the X-board construction paper the blue tape removed the floor coating from the Saltillo tile in a few areas (See Picture 5 – same pictures sent to Bella View).  Bella View must take responsibility for their actions and cover the cost to repair the damage to the tile.  Cost to clean, remove coating on each tile affected and re-applying coating is $145.The Milgard products continue to be serviced and corrected by the service department of Milgard windows and doors. All these products are paid in full to Milgard by our company. The customer continues to owe us a balance of over $1000 and refuses to pay us. Since the completion of the job our company has been paid small gradual portions for over six months and has caused a great finical burden to our small company. Our contract required payment upon completion of installation and any service to the product cannot be means to with hold payment to our companyhere...[Customer 3/24]  Bella View was paid for the work they completed minus all outstanding work as directed by the Milgard Representative, which by the way Bella View never challenged.  Bella Views compliant is without detail and merit.  For the record, the details are provided here.Total Bill                  $48,349.967/11/17         10% deposit               -4000.009/11/17         Delivery                  -20,174.989/27/17         Installation               -17,174.98                   Subtotal Paid            $41,349.96  (86%) $5000 (~10%) was withheld from the final payment as directed by the Milgard Representative until manufacturing defects for the windows and doors have been corrected. This was never challenged by Bella View from 9/27/17 until the last service call 1/23/18.  Until Bella View’s complaint here, this has not been raised as an issue and their compliant here is without merit. Milgard technicians have made 3 service calls after the installation completed to address the majority of the outstanding issues.  The first visit was not until the 1st week of October, 2017.  Milgard technicians made additional service calls on November 9th and January 20th.  The last visit addressed manufacturing defects on the interior parts for windows and doors.  Manufacturing defects on the exterior surface are still outstanding. 1/23/18         Corrective Actions     -4435.00                   Subtotal Paid            45,784.96 (95%) $2,565 was withheld to cover windows that have not been delivered ($2000) and damages Bella View is responsible to cover.  The former was under direction from Bella View (withholding $2000 for delivery of outstanding windows).  Payment against the outstanding windows mentioned here is covered under separate compliant. I cannot emphasis the negative impact Bella View has had on the customer experience. Bella View does not support the Product they represent and sell.  They ignore and wash their hands of any issues with the windows and doors as delivered.  Prior to making the decision to purchase windows and doors from Bella View they expressed how they would work with the factory to address any issues.  I never heard from Bella View again.  There were no calls to see if there was anything they could do, there were not calls to see if the factory was addressing my concerns, no calls to see if I was a satisfied customer.  Zero.  The issues with the Product as outlined in detail in the original compliant.  During the installation, Bella View discovered they incorrectly measured one window and it was 10 inches short.   They had to re-order the window and they never followed up on the schedule for delivery or installation. It wasn’t until I sent the Milgard representative an e-mail at the end of November did Bella View reply.  This is covered extensively in a separate compliant. Once the installation was completed, Bella View exhibited extremely poor communication.  Did not follow-up on requests, did not respond to e-mails and ignored the customer complaints.  Not until the complaint that was filed with Revdex.com has Bella View attempted responded. Bella View must take responsibility for their actions and cover the cost of the damages due to negligence and poor workmanship ($565). 
Regards,
T[redacted]

Response sent to client 5/*/16.  Please allow 3-5 business days to receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I have enclosed a response letter dated today which I have sent to [redacted]. In addition a check in the amount of $ 468.52 was also sent to [redacted] on August 12, 2016. If you have any other questions, please don't hesitate to call me.Regards,Efren C C[redacted]...

[redacted]

Response sent to client 5/**/16.  Please allow 3-5 business days to receive.

see attached

Response mailed 3/**.  Please allow 3-5 business days to receive in the mail.

Although the information may not be found by doing a simple search on the website, a case would need to be opened with the agency to research.  HSBC sends the funds to the agency and its up to them to post the information timely.  Please open a case with the agency as directed and allow them to research the matter for you.

Complaint: 12414996
I am rejecting this response because:On 2/21/20176 windows were installed at my home as per agreement with Bella View Windows & Doors. As the owner of the house I expected a first class job. The agreement per the contract did not include any repair work.During the installation one set of shutters fell off the wall. It was re-attached by the installer to the wall. Note: This is clearly a repair job AND should not have occurred. No authorization of such was given.In the initial meeting with the company owner he told me that the French door windows could be wet sanded to remove the scratches of the windows. The French doors were installed in November of 1991. At that time stained the doors and in the process placed blue tape around the windows and inadvertently did not remove the tape immediately after a proper drying time. The stain had seeped through on the glass and tried to remove the stain with solution but was not successful and was left with Scratches. This was 26 years ago. For the record no blue tape has been placed on the windows. This is absolutely and positively a true fact. There was no blue tape to remove.In regards to the shutters they do not need to be painted (the original finish has proven to be a very professionally done). made an excellent investment. The only shutters that do not open and close easily are the shutters that the Bella View Windows & Doors Company re-installed.I have been hosting International EF Students who study English for over 22 years. I receive a small stipend approved by the US Government. It is "not" rent money. I have 4 students in 2 bedrooms with 2 in each room (never 3). They are given rules for the house especially how to care for the shutters.The only shutters that do not open and close properly are the ones in the room. The statement about the maintenance of my house and property inappropriate and irrelevant.In a brief Conversation the installer said the windows could not be sanded as they are too small. That contradicts the owner's original statement. In essence there are problems with the screen and the shutters. The owner's refusal to look at the broken screen. It could have been an installation result or a manufacturing problem.The inability of you, the owner of Bella View Windows & doors, to admit the fact that your installer reattached the shutter to the wall and that is a repair and you do not do repair.
Regards,
H[redacted]

The customer continues to assume that our company did zero effort to get the Milgard products serviced and replaced or corrected. His assumptions  are absolutely untrue and false. For the record, it usually takes 6-8 weeks for a Milgard to come out to the home and survey and service their product. Our company made countless phone calls  and emails to Milgard to expedite the service. Our company persuaded to have their outside sales representers to visit the home within a matter of a few days. Her name is P[redacted]. P[redacted] told us she went over all the customers concerns and expedited the service visits within 10-14 days. P[redacted] did a remarkable job following up with the customers concerns. The customer became verbally abusive and P[redacted] asked another Rep. to replace her. It is obvious that the complainant was unaware of the efforts that our company made to get his products serviced. Our crew also reported to us that the customer observed and orchestrated every step of the installation process. The customer supervised the efforts our crews made to protect the floors and his premises. THe crew also reported to us that the customer was verbally abusive and complained about the entire process on a daily basis. Our crew put in alot or hard work and sweat to remove the exterior stucco in a two story home and install the windows, doors, and were never told by the customers that the work never told by the customer that the work was appreciated. Instead, the customer kept a diary of all the complaints and used it to withhold payment for the crew’s labor. No home improvement contractor deserves to be treated like this. Our company would like to bring closure to the customer complaint and are willing to offer the following:We will give the customer credit for the following balance that is due for the services rendered in the amount of $965.00In return, the customer accepts to drop any Revdex.com present complaint or future complaints and consider this case closed.Customer will also agree that he will not post any negative public future reviews whatsoever.If the customer refuses this offer, our company will file an immediate legal action suite, to seek damages for defamation, mental anguish, and legal reimbursements all all legal fees.

HSBC no longer owns this account. Please contact Caiptal One for additional questions and servicing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I...

appreciate the letter I received from HSBC about my complaint, dated July *, 2016. However, this letter contains incorrect statement. It stated that my application on November *, 2015 "was not submitted". I have definitely submitted the application online (please refer to the attachment - Application Summary, which was the final summary I got during the online application process). My account has been "preapproved" based on the attachment. According to the instructions on the summary, I have sent on the signed signature card, and have completed all that was instructed. However, HSBC promised that someone will contact me in 24 hours after my submission of application, but I have never been.  Besides, I have not received the "reminder email", mentioned in the Summary.
I waited and waited, for more than one month. Finally I did not want to wait and called up on December ** so that my account was finally approved. I don't know what happened to my application between Nov * and Dec **, but I am sure that:(1) I did nothing wrong, and it was not my fault;(2) I have submitted my application on Nov *, and fulfilled all instructions.It is HSBC's problem that my submitted application was not taken care of. Besides, on Dec **, when I called HSBC and have the accounted approved, the customer representative promised that she will put on note on the account and honor the bonus of $350, if I fund the account with $10K in about two weeks, and fulfill other requirements, which I did. HSBC should mean what HSBC promised. Please do not fool customers around.Here, I still ask that (1) $350 posted on my account and (2) written apology from HSBC.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

October **, 2015[redacted]
[redacted]
[redacted]Dear [redacted]:Your correspondence was referred
to my attention in the Customer Relations Office of HSBC Bank USA, N.A.  I am sorry for the difficulty
described.  HSBC strives to provide exceptional
service and I...

was disappointed to learn this was not your experience. Be
assured the appropriate management has been made aware of your concerns.HSBC attempted to
call you on October *, 2015, however, we were unsuccessful. A follow up letter
was mailed to the above address, requesting you to contact us. Enclosed is an
additional copy of the letter for your reference.I regret any
inconvenience caused by the matter; however, your request for compensation is
respectfully declined.To complete activation of the HSBC
Mobile App, please contact us at ###-###-#### or collect at ###-###-####,
Monday through Friday 8 AM to 5 PM Eastern Time.Yours sincerely,Kristopher H[redacted]OfficerCustomer RelationsEnclosurecc: Margaret A. M[redacted], Vice
President – Customer Relations