McDonald's

This is a written response to complaint [redacted]. As a MRI facility we can only estimate the out of pocket expense for a patient, we inform the patient of what their benefits are ahead of time so there are no surprises. We make it crystal clear it is only an estimate.In this case it is the...

patient’s insurance company that set the "allowable amount" for the services rendered not Kenosha MRI.We gave her the estimate for the MRI scan and told her we don't have an allowable amount for the arthogram/dye procedures, but we would submit her claim and send her the balance once it has been processed with her insurance company. Which she had no issues with.I am unaware of who would give her a dollar value on the other procedures because all of the staff is well versed in the policy and procedures at Kenosha MRI. The only time we give out a price is when the patient is uninsured. Kenosha MRI has set those prices for the uninsured.We understood her position and offered a discount of 20% but she refused, attached you will find her agreement to pay with her signature and date. We have not done anything wrong in this situation, if she has an issue with her balance it would be in her best interest to speak to her insurance company.If you should have any further questions please feel free to contact me at ###-###-####.Thank you,[redacted]Chief Operating OfficerAlpha Medical

I still feel violated and taken advantage of.  I am not a HVAC trained person but I have been a business owner as well and I believe that 200% MARKUP to the customer is truly a violation of ETHICAL practice by any business. I am sure the owner of this business, if overcharged by another business, would have to agree that this is wrong.  After all, we are ALL customers of someone's at one time or another.I live in a 55+ Community and will be sure to share my experience with our 325 residents.  Potential loss of some business is eminent.  All that I am asking for is an adjustment to this request ver inflated Repair Charge.Sincerely,[redacted]

We have sent a separate email asking him for a date and time that would be convenient

I am rejecting this response because: That is a lie. I never had a check engine light on the whole time I owned that car. And they never told me it was on until after they were done with it. And after they checked the code that they put on there and went to the wrong 02 sensor that was not the code the code was for the one towards the back and he was pointing to a different 02 sensor and they also ordered the part and told me to come back the next morning so they can fix the problem they caused and when I got there the next morning thru switched up everything that they said.

Good Morning,   My name is Jamie [redacted] and I supervise the Moose Lake McDonalds, I just came across your letter regarding a complaint made to the Revdex.com and would like to address this.  The complaint #[redacted] from [redacted] was resolved by the store on 3 separate occasions by means of...

sending a card for replacement of her food.  This card would be able to be used at multiple locations.  Ms. [redacted] contacted the store after the restaurant manager sent the card, claiming she did not receive it, then again called claiming she did not receive the second card for replacement of product.  At that time the restaurant manager verified the Ms. [redacted] address again and resent a third card for replacement of food.  We are unable to verify that Ms. [redacted] has received these cards and/or used the cards sent out to her.  I do not see what more we can do to rectify the situation.   Thank you for your time.   Jamie [redacted] PDI Foods, LLC  ###-###-####

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Tindall Ranson, please forward the corrected invoice by email or post and we will forward payment.
Regards, 
[redacted]

In answer to the complaint …. The unit could not be placed on space RV6 … the site was not ready. We were not informed of this fact until we arrived.   The Park Mgr still had work that needed to be done before the unit could be placed there….the ground was too soft and needed to be...

compacted.  Also, due to the lack of room we could not logistically place the unit there with our truck..  The 12’0 wide unit had to go between 2 trees that measured under 12’0 wide.  We were told by the Park Mgr to put the unit on space RV1 and he would move the unit.  Or have it moved.  Our bids are always subject to site accessibility.  As far as any damage … the only thing my driver noticed was a trim board on the back corner was knocked off.  My driver is unaware of any other damages.   No damage was noted by the owner at the time of delivery.  Damages could have occurred when the unit was moved to space RV6.  I haven’t seen anything from Ms. [redacted] as to what damage was done nor what repairs had to be made. I don’t feel it’s fair that we are being blamed for something after the fact.

Dear [redacted]:We are writing this letter to inform you of our follow up on Revdex.com complaint 1 [redacted]. I personally spoke with the customer involved, and sent them $20 in McDonald's Gift cards to compensate as they are not local to our area, and gift cards can be used at any McDonald's in the US.Sincerely,Melissa A. Office Manager

First and foremost, we thank the Revdex.com (Revdex.com) for the opportunity to investigate and responded to the individual's concerns.On March 16, 2014, [redacted] Professional, Inc. ("[redacted]") received defaulted, student loans in the name of the consumer. After several attempts to contact...

the consumer by both telephone and mall provedunsuccessful, the consumer's account was processed and approved for Administrative Wage Garnishment in May, 2014. On March 24, 2015, the consumer did contact RevCrest, Inc. ("RevCrest''), a subcontractor representing [redacted] and agreed to participate in a Loan Rehabilitation Program by making $5 monthly payments in addition to her wage garnishment.On May 5, 2015, the consumer spouse requested no more calls to his telephone number and a RevCrest representative documented his request and removed his number from the account. No calls have been made to that number since that date. With regard to the consumer's allegations of excessive contacts, our telephone records do not substantiate her claims. RevCrest will honor the consumer's request·for no telephone communication. We remind the consumer that she must return her proof of income, which is a requirement of the rehabilitation program, if she wishes to complete the program. Once the consumer has returned all of her required paperwork and made five (5) payments In a six month period, her account will be reviewed for suspension of garnishment.We apologize for any inconvenience this matter may have caused the consumer. We understand the consumer's concerns and take them seriously. Our goal is to work with the consumer while staying within the guidelines afforded to us by our client. [redacted]Corporate PresidentRevCrest, Inc.

3/31/17Dear Representative of Revdex.com:I have spoken to [redacted] in regards to the McDonald's Restaurant located at [redacted], Phila PA [redacted].We have agreed to comply with [redacted]'s request by giving her a refund in the form of a BOG (Be Our Guest) coupons which will entitle...

her to 3 free meals including desert. Sincerely,Denise P.

Business states they have filed a customer injury report and submitted to their insurance company. A claim adjuster should be contacting the consumer directly to proceed.

Company's response below:
To whom it may concern,
 
margin: 0px; font-size: 12.8px; font-family: arial, sans-serif;">We received a complaint, originating out of your [redacted] office, from a customer named [redacted]. We were finally able to reach Ms. [redacted] to hear her concerns and investigate on our side. Ms. [redacted]’s issue has been resolved via phone conversation on 4/21/16. She requested coupons be sent to her in the mail.
 
Case # is [redacted]
 
 
[redacted], DBA McDonalds
[redacted] * [redacted]

I am aware of the complaint from the homeowner. We sent our operations manager to look at the concern and we are in fact addressing the issue. The entire roof does not need replaced and we are fixing the siding issue and any flashing issues. As anyone who does construction is aware, sometimes issues...

happen in regards to repairs or with sub contractors, but we will address the issues and resolve them. The homeowner must understand we cannot replace an entire roof if for only some issues. We do understand the concern and we will do everything possible to satisfy the customer. We were just at the home last week and have always stayed in contact to address the issues, and we will continue to stay in contact to resolve them. The homeowner also must be reasonable to understand some things take time to address. The homeowner is welcomed to call me the owner if they feel they are not getting the service they should. Thank you Cleve [redacted]

The staff are all extremely rude and hostile at time and lack any kind of patience. Items are always missing and the bathrooms are filthy and lack basic supplies such as a proper soap dispenser. I've never had a correct order taken. And on numerous occasions my privacy has been violated by nosy staff and the mangers never seem to care about helping customers at all or listening to what is being said to them. I want something done about this horrible nightmare of a store

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
None of my issues have been resolved. I was very clear with all of the issues that occurred this day and do not feel a phone conversation is appropriate. To resolve my complaint, I would like the business or a representative thereof, to reply to my issues in my complaint directly on this complaint or I will not consider it resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10610448, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
RevCrest has contuined to call my work as well as my cell phone. There was nver contact prior to the wage garnishment. I sent the requested income paperwork in April. I feel I was unfairly garnishedm as I had no prior to contact with RevCrest.

I saw a rat after I got my food and the employees acted as if that was a regular thing to see. I wanted my money back and didn't want the food no longer. The manager acting as if I was making it up and didn't want to refund my money but did after about 20 mins of arguing. I'll never go back there again

To Whom It May Concern:Mr. [redacted] came into our McDonald’s Restaurant on June 22, 2015 and purchased a drink. He paid for his drink and he did receive his change. He walked away before the employee was able to give him his cup. He walked over to the drink bar and walked out the door....

He then proceeded to the Drive-Thru window. The manager was aware of what just happened and asked him what he would like to drink. Mr. [redacted] responded, “I want my drink!”. The Manager said, “I know, What kind would you like?”. After three times Mr. [redacted] said, “Forget it!” and drove away. At this point there was nothing that could be done because he could not tell us what drink he wanted and he left. Mr. [redacted] was given his change. We have it on video.RE: ID # [redacted]Any questions or concerns lis feel free to contact me.Sincerely,Emmett P[redacted] President JDCS Enterprise dba McDonald’s

McDonald’s [redacted]  [redacted]Revdex.com[redacted]  [redacted]Date:  05-04-2016 Response to customer complaint ID #[redacted]
To whom it may concern:
An attempt has been...

made to contact the customer.  McDonald’s takes these matters very seriously and we are investigating the customer’s allegations.  This issue will be addressed in accordance with our company policies.

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me under the following conditions. 1.  Coordinate a time that the merchant (Mr W[redacted]) and his installer are available.  The initial requirement is to explain how the last time his organization spoke with me about a week ago this was not an option. 2.  Expectation to follow the guideline as closely as possible and insure a quality installation.  I was told they had not done before or had been quite a while. Start of your project by pulling the carpet back away from the work area and your knees. Measure 1/4" from the edge of the tile and draw a line.Second measure the opening and cut the z-bar and the tack strip.Use the hacksaw to cut the z-bar and the chisel for the tack strip. Continue and place a wide side of the z-bar down and keep the edge of the narrow side in line 1/4" away from the edge of the tile.Place a tack strip on top of the z bar so that nails are directed away from the room and towards the bathroom. Assure that z bar is in line and hammer the strip down. Pull the padding (only) and place over the installed tack strip - trim the padding with the edge of the tack strip keeping your hand on the angle away from the nails.Next, place the carpet over the z-bar and the tack strip and use the carpet kicker to stretch the carpet. Once stretched trim the carpet 2” inches past the edge of the tile. Try to keep the cut straight and neat and pay extra attention not cut the carpet to short.Once cut fold the carpet and tuck in to the z-bar using a flat chisel or a putty knife. Take your time here and use a knee kicker if needed to pull some extra carpet in.Special care must be made to not crack tile when hamming the z-bar in place Note:  pictures of Z-Bar transition overlap is attached.. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as agreed I can get back to you at: [redacted]. Regards, [redacted]